The final amount i was charged was incorrect. I contacted the rental site. They agreed that there was a mistake. stated they would work on it. one week later i went to the office. Again i was told the mistake would be corrected. nothing has happened. I have called. left messages. with no results. The location was inviting and well maintained. The equipment was good. The customer service and accuracy is very poor.Michelle S.
StoragePlus Eagle Rd
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Boise, ID 83713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Great experience. Raylynn was amazing to workScott O.
I was charged for SafeMove insurance, although I clearly declined it when reserving the truck. The afternoon after I returned the truck, I immediately called the rental place. She said, "oh, I thought I asked you about insurance, and you said yes." This was completely untrue. She said she called U-Haul corporate, and they would issue a refund for the SafeMove portion. I decided to email U-Haul corporate as a double-check. I was told by Gavin Rivera by email on 9/13 that the refund had been processed and would show up in 3-5 business days. Today is 9/25, and still no refund. I asked Gavin what was going on. He said essentially that it was my bank's problem (???). He sent me a refund receipt (with a 9/25 approval date... not a 9/13 approval date mind you), so now that he actually issued a refund after I called him out on it, I'm sure I will get it. I worked in business for 25 years, and I am not naive. This is no way to conduct business! I will never use U-Haul again.Nathan S.
Answer the phoneMary L.
Great place to rent, very helpful staffWilliam W.