The door was locked at 1 pm and it was long after the 'gone until' sign on the door. No obvious orange after hours drop box. The woman who ansered the phone at customer service fixed the problem.
ALAN B
Customer Reviews for Storagexperts At Shea
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Riley was great
PAUL RJames was amazing and very accomidating. A++ in customer service.
MONICA BBring back the Commercial vans!!!!!
ALICIA CNice folks, very helpful. Recommended for sure.
PATRICK WFrancesca and her team were very helpful and facility was super clean and comfortable. I will definitely be going back to this location for all my future moving or supply needs! Thanks Francesca!
DAVID MDealing with StorageXperts was great. Dealing with Uhaul was a nightmare. Multiple pickup location changes, resulting in me having to pay $15 extra to pick up a truck that was 15 miles further than I had requested a month in advance. This info was provided to me the morning before I needed the truck. Very unprofessional and put me in a tight spot. Then, I needed to pick the truck up at 9 am which was confirmed with Uhaul rep on the phone, but the location didn't even open until 930. That's not a huge deal, but if someone were to book something for 7 am and Uhaul didn't bother to check, that could create a problem. I won't ever book through Uhaul.com again. I'll just contact the location directly. On a side note, telling your customer that the location selected is "only a request" is not helpful and does not inspire loyalty to your company. It's a cop out.
CHELSEA DGreat truck and friendly service
Neal FDon't do the on-line Pick up my Truck!!
THOMAS DHad an excellent experience! Had small issue when picking up the truck, but James was our hero and took great care with us. Would not hesitate to rent from this location again!!
Christina Knice location, James was very helpful.
David BThe rental process went smoothly dealing with Franchesca. Great customer service
BRUCE ENo suggestions Very friendly, knowledgable experience and made the whole process easy from start to finish.
HOLLY SSuper helpful and I left something important in the van and they kept it for me and got in touch with me so I could retrieve it. Great folks, great location
KANDI OFranchises was great and helped with getting the car and made the process for checking in and leaving the car so easy.
KALEEM AFrancesca was fantastic.
PAUL FI was charged for a dolly and blankets but none were in the truck. No one was at the location to help me get any.
Cimarron ABest service ever!!!
CHRISTOPHER SJames and Francesca where amazing and would recommend renting from them again. Great experience. Thank you.
Bryan C12 miles from home when I scheduled for a pickup 1 mike away
Kurt WThoroughly clean the exterior of the truck, also check the back of the truck and ensure it can close. Our truck's hooks were heavily rusted and we could not get the back to shut.
Michael MFrancesca was great. She explained everything very clearly and got me on the road quickly. Check in was a breeze. The equipment worked perfectly and the ac kept me cool on a very hot day.
DAN SIt was miles from our current location Unable to get directions using cell phone
Robert KFrancesca was fabulous
KATHE MMake the drop box easier to see.
ADYSON AEverything was perfect. Outstanding customer service and very friendly. Office eas very clean as well. Will definitely recommend this location to friends.
RAYMOND BJames is great! He makes the check-in process quick and easy. He's friendly, personal and understands that this process is new for customers and makes you feel at ease! Thank you for making my move easy!!
CHERYL TThis is the best location. James is wonderful to work with and very helpful. I rent Uhauls all the time and he was the first to tell me about the Tow/Trailer button. Wish I had known sooner. Thank you James!
JEANNINE NClean and employees were nice. However, the rental process and mobile app were tedious and they added almost one hour of extra time to the pick up and drop off process.
JOSEPH DThe rep went above and beyond to help me expedite my return process. Again, the mobile check out process was just as time consuming as the mobile check in due to redundant photos needed before the app would proceed to complete next steps.
Johnethia SJames was extremely helpful and very kind. Thank you!
Damond BNothing
MICHAEL LThe lady that completed my rental was amazing! She was so nice and attentive. I truly appreciated her helpfulness.
KIMBERLY SGreat service at this location!
Brian GThey where very friendly and helpful
AJ MJames and Francesca were very pleasant and helpful. Rob R.
robert rVery slow pickup process
David HI am not receiving receipts for my rentals. This seems to be an ongoing issue.
Alicia CVery good service I be back
Satbir SMake it clear that the truck does not come with a ramp. I was not able to move the furniture I needed to due to the lack of ramp.
William BGreat customer service!
ashely aThe truck is old and had almost 100,000 miles. The steering wheel was deteriorating and the air conditioner was stuck blowing on the floor. The driver side door was hard to get to close. I do not think it has anything to do with the location other than the condition of the truck maintenance from U-Haul. The truck needs to be retired.
John DI could not figure out how to return the truck via the app. I even had a teenager with me and he couldn't figure it out either. We'd click on return but then there wasn't another step that made any sense to click on. After struggling for a while we just locked up the truck and dropped off the key.
Demetra dFriendly, flexible and professional. Doesn’t get better than that!
Stacy MOnly one person working , waited in line for 20 min or longer only to find out the Uhual system was down and they could not process the rental. Would have loved to have known that prior to showing up and waiting 20 min. The workers had has try to do a mobile check in which haver several attempts did not work either.
Jeffrey EGreat customer service!
Peggy KThe vehicle was dirty and smelled badly from somebody smoking in it. The friendly person that checked me in cleaned and sprayed it, but it did not make a difference. I had to drive with open windows. A truck like this should never be given to a new customer. But this was the only truck available.
Heinrich EMy only issue was .. i declined the insurance but still was charged…. But the customer service agent was great and got it resolved with the rental location without issue…
Paul KI would rent more often is mileage fees weren’t so high.
Ed HThis was a great rental experience!
BRETT HFriendly, efficient and knowledgeable - I will strongly recommend them and will use again! EXCELLENT!
William CThere was nobody working at the location even though the hours posted on the website said they would be open. I tried to rent using the mobile app early hours, but couldn't accomplish it - even with a support phone call and the text chat. I went back during open hours to do it in person and nobody was there. Overall the entire rental process was absolutely infuriating.
Joseph EBryan provides excellent customer service. A pleasure to work with.
John MVery friendly staff. Clean and new truck
Robert HNeat, clean, new, organized!
Jennifer KI booked the van and showed at 9:30 am but office was closed so i end up calling customer service to switch mobile pick up and spend 30 mins plus the van I booked was not available on mobile pick up and i end up pick up larger truck.
Babak ZEquipment was fine and the cost was acceptable. What was not appreciated was the fact that despite assurances to the contrary, the use of a smart device was the only allowable method to conduct the rental. I do not own such a device and advised the business office of that fact the day prior and was told not to worry, it would not be needed. Luckily, the person that was along with me to help with the move, did have such a device. Otherwise, it seems that I would have been turned away to go find another rental van elsewhere last minute. Also, I prefer to pay cash whenever possible so that I know the transaction is complete with no surprises. Not possible here. To repeat...I asked about the requirement for a smart device the day prior and was told it would not be needed. WILL NOT PATRONIZE THIS PLACE IN THE FUTURE.
Christopher RGreat Customer Service : Nice, Professional and efficient! In and out in few minutes! Great Experience
Olivier HFortunately, agent was able to book my request at this location because I was assigned to another location 5 miles away. This location was only 3 miles from my pickup point.
Dennis BExcellent customer service from attendant at time of pickup and return. Looking forward to working with them again.
Larry SThe employee was very nice an expedited the rental. Would use again.
LAURA PThis is the cleanest Uhaul equipment I have ever had the pleasure of picking up from a location!!! And I have been renting Uhaul trucks since 2000!!!
FERNANDO RLook at the contract, eq not ready, had to go to 3 locations after hours no pads dolly...
Greg AThey were fantastic! I wish UHaul would have allowed me to pick up boxes there.
Shara HVery good experience. Brian was very helpful and friendly! I will definitely be going back to this location in the future! -Monique
monique t