No one was there. Had hard time find the drop location. On the not so good side of ft wayne
Jack M
Customer Reviews for Store Here Self Storage Fort Wayne
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off after hours, so I did not get to interact with staff. But as long as you read the after hours drop off information, the process is very smooth and easy. I was unaware of this location in the past and would definitely use them again next time I rent.
John MEasy to find
Cheryl GVery hard to find, luckily there was one van parked in the empty parking lot so we cld find the right place
Cathryn RNot well marked
Hollace CThe app for 24/7 pickup was not working. I spent 40 mins on the phone trying to pick up the truck. Apparently there were a lot of issues with the app and website. My truck didn’t have the equipment in it that I payed for. I couldn’t turn the truck in with the app or website either. Truck itself was fine. The girl that helped me pick up the truck was more than helpful. Just more of an inconvenience than anything.
justin wThat was the most shaky and bouncy truck I've ever driven. Pure death trap for any unexperienced driver, definitely needs major maintenance. I've had better lucky driving army trucks in the back roads of south korea
Vitaliy KVery positive, though the unmanned site left me a little concerned. Apparently a non-issue ..Thank you
James M* It took me an hour to go from pick up to completion. * The box that I was directed to had a key for the wrong truck. * I had to call Uhaul and waited 30 min. to speak to an agent to get the issue resolved. * The truck that I was originally assigned to was clean on the inside, but filthy on the outside.
Theoplis SStupid charges for fuel.when it was right by empty when I got it
michael bI've used the Uhaul app twice now and each time there were difficulties using the afterhours unlock option and required multiple logins. Seems like this app could be improved.
Kevin PStaff was not there when we were scheduled to pickup uhaul had to call them. Had to wait 45 minutes before they arrive
Chris ESignage for the key drop off could be improved, was unattended on a Sunday but that’s to be expected. Just seemed a little dark and Uninviting.
JOHN MMobile check in. Took over 1.5 hours! Which you cannot even start until you get to the location. Add a option to upload a phone from your library instead of making you take a picture.
MICHAEL TThe only problem I had was when I first got the truck the battery was drained and since it was contact less I had to figure it out myself. It also did it again when I stopped to refill the gas but other than that it went smoothly
Dionte ABuilding can be a little hard to find
Brandon BWe were told we couldn't return the trailer to this location because they didn't need it. They wanted us to drive 6 hours to return the trailer to Indianapolis. I don't understand why I needed or was expected to make changes. Not very good costumer service, in my opinion.
DANIEL JSketchy drop-off spot in the middle of nowhere.
William LLove the phone app, quick and easy to check out truck.
Michael TUHAUL ARE THIEVES AND DO NOT COMMUNICATE. THEY DOUBLE CHARGED US FOR 1 UHAUL BY "STEALING" 2 PAYMENTS. IN ADDITION I RECEIVED A PHONE CALL FROM A LADY SAYING WE STILL OWED $118.00 FOR GAS AND EXCEEDING OUR 35 MILE LIMIT WHEN THAT WAS ALREADY DISCUSSED ABOUT OUR TRAVELING DISTANCE AND TRIPS. I WILL NEVER RECOMMEND NOR WILL NEVER USE UHAUL EVER AGAIN. YOU ALL ARE A BUNCH OF PUNK ASS SCAMMERS AND THIEVES. LAWSUIT IS FORTHCOMING.
Brian DThe person who helped us (sorry, I don't know her name) was very helpful and kind.
Ty WIt is hard to find the location. No see that there isn’t much commercial traffic there so no one was in the office when I came in. I had to call around for a while before reaching someone.
Marquayle M