Customer Reviews for Store Here Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

No blankets as ordered. Bed was oily/greasy. Outside rear view mirrors were not adjustable without a tool

Rating:

5.0

No improvement- Sasha was amazing to work with, fantastic service and very welcoming.

Rating:

5.0

Customer Service was excellent. Amber and Sasha are very knowledgeable on the products and we're extremely helpful in making this experience a great one.

Rating:

5.0

Staff was very helpful and kind.

Rating:

2.0

Better lighting at night more parking.

Rating:

3.0

The truck had not been swept out. I reserved an appliance dolly and was informed at pickup that it wasn't available. I had reserved moving blankets that were not included. The lack of an appliance dolly almost caused a severe injury for my daughter and caused us to spend many more hours than we had expected.

Rating:

5.0

Awesome staff

Rating:

3.0

Charges were entered in appropriately. I called back the same day and I was unable to resolve issues with this location due to immediate deferral to offsite traffic. And the offsite traffic location did not return my call.

Rating:

3.0

they did not have the utility dolly I reserved.

Rating:

5.0

The lady at the U-Haul Store was very helpful. I am sorry I do. It remember her name, but she was Great!!!

Rating:

5.0

Amazing!!! Amber was exceptional!!! Would highly recommend this location to anyone !!!

Rating:

5.0

Amber was extremely helpful and very nice and knowledgeable. Thank you for your time and assistance with my rental truck.

Rating:

5.0

Great experience! Thank you!

Rating:

5.0

The customer service, attention to detail was exceptional!

Rating:

4.0

Have a larger vehicle selection.

Rating:

5.0

Excellent service

Rating:

3.0

Took 20 min to get our truck via mobile appl, then the code on the lock was blurry and attendant inside said it wasn’t even the correct picture of our lock code. Then we were charged $48 for gas, 30 service fee and 18 for driving 15 miles. Just nuts. Didn’t see any info about returning with fuel and pricing. Just not a smooth experience even though attendant was nice.

Rating:

2.0

A few of my items are missing

Rating:

2.0

The location was closed at 4 pm when we went for drop off

Rating:

3.0

I was not happy that I paid for boxes and a dolly and was told they don’t provide this service

Rating:

5.0

Can't think of any as I was able to get the job done with the service and equipment made available.

Rating:

5.0

My experience was perfect. From pickup to drop off. The lady was very friendly and helpful. Definitely will use this specific location again

Rating:

3.0

The 1st reservation did not have a truck The 2nd did not calculate the right amount of miles plus we had a utility dolly in the truck we did not ask for or want The agent from uhaul customer service was able to adjust the invoice she was very nice

Rating:

5.0

The wiper blades on the truck were a little worn and should be replaced otherwise everything went smoothly

Rating:

5.0

Thank you! The vehicle I rented was recommended by your team and was perfect for the job needed

Rating:

5.0

Process was easy and simple. 24 hour drop off was a big help!

Rating:

1.0

Let people know that this place has ZERO tools like dolleys that are offered for rental on the U-Haul website. Also, the personnel operating this facility left in the middle of the day, would not respond to multiple phone calls and never returned messages when we were attempting to return the vehicle. It took us over an hour, waiting at the facility to finally be able to return the vehicle using the Uhaul.com process. Strongly DO NOT Recommend this place of business.

Rating:

3.0

I ordered a dolly but once I came to pick up no dolly was available was told I would have to go to another location to get a dolly. Which is a major inconvenience. Also went to return keys sign on door said be back from lunch at 3:35. My ride picked me up at 3:50 and no one was still their,

Rating:

4.0

Just to let you know your manager at the Pantego storage is a wonderful person it was so nice to see such great customer service you are really blessed with her

Rating:

5.0

This was the first time I have ever rented a large truck & I was very apprehend at the task. The site agents were very helpful & the directions for pk-up & return were easy & clear! Very good experience!!!

Rating:

1.0

The guy at the front desk was very rude. I scheduled my pick up time for 4:30pm and I arrived at 4:22pm to sign and pay and hopefully leave on time. The man at the desk was away, the sign on the door said “call this number if we are not here” after calling multiple times (the number did not work and rang once then said “the caller does not have a mailbox set up - goodbye” Once he returned at 4:46 he was extremely rude and blamed me for “not calling the number” he seemed like he was having a bad day but there was no need for his bad attitude when I reserved the U-Hual more than 24 hours in advance.

Rating:

3.0

Google maps seems to be having an issue with where the entrances wants you to access the facility through a back entrance that doesn't even exist.

Rating:

1.0

The man was rude and told me to get out

Rating:

5.0

Customer service was nice and friendly, fast and efficient.The office was closed when I returned just didn't like all the process I had to do to return uhaual.

Rating:

5.0

Thanks for being so helpful

Rating:

3.0

This is a self storage place and the parking is only available for one truck. Even though we have called upon arrival, we had to park at some un-parking space. Also, we used a couple of miles extra and the surcharge took a long time to complete.

Rating:

4.0

After hours Customer service was near nonexistent. Finally got to Maria after an hour, who was a big help in solving the problems we had unlocking the truck.

Rating:

3.0

The person doing the check in wasn’t sure how to do the paperwork.

Rating:

5.0

Nothing at the location I rented from..Janie was friendly...told me what to expect cost wise an any adjustments they may accrue with miles an so forth..

Rating:

4.0

I had a problem with uploading my driver's license. It would be helpful when I made the reservation to make it clear that this would need to be done.

Rating:

4.0

Make checking the vehicle in. I don’t feel it was this locations fault but your mobile check in process would not find my location when I tried. I made sure it was turned on in my settings it just didn’t work. So I had to go back a second day to get it checked back in. That’s ridiculous. That process shouldn’t be that much of a hassle

Rating:

5.0

This location was great, even though I used the mobile app, I needed to go in and get the lock combination, the staff was friendly and attentive, one of the staff members escorted me to the lock, explained how it worked and opened it for me.

Rating:

5.0

This lady was one of the nicest people I have ever encountered.

Rating:

5.0

Wish I had been notified where my truck was this am. Took me 45 minutes to find the location. I must have missed something in the on line ordering setting up this rental.

Rating:

5.0

2nd time I rented a truck here, very quick in and out, great to deal with. Highly recommended.