Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a self storage place and the parking is only available for one truck. Even though we have called upon arrival, we had to park at some un-parking space. Also, we used a couple of miles extra and the surcharge took a long time to complete.
After hours Customer service was near nonexistent. Finally got to Maria after an hour, who was a big help in solving the problems we had unlocking the truck.
The person doing the check in wasn't sure how to do the paperwork.
Nothing at the location I rented from..Janie was friendly...told me what to expect cost wise an any adjustments they may accrue with miles an so forth..
I had a problem with uploading my driver's license. It would be helpful when I made the reservation to make it clear that this would need to be done.
Make checking the vehicle in. I don't feel it was this locations fault but your mobile check in process would not find my location when I tried. I made sure it was turned on in my settings it just didn't work. So I had to go back a second day to get it checked back in. That's ridiculous. That process shouldn't be that much of a hassle
This location was great, even though I used the mobile app, I needed to go in and get the lock combination, the staff was friendly and attentive, one of the staff members escorted me to the lock, explained how it worked and opened it for me.
This lady was one of the nicest people I have ever encountered.
Wish I had been notified where my truck was this am. Took me 45 minutes to find the location. I must have missed something in the on line ordering setting up this rental.
2nd time I rented a truck here, very quick in and out, great to deal with. Highly recommended.
