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JUSTIN R
Customer Reviews for Store It All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Noone there
MARY SWe used this location on three recent occasions and Kristi who has been there to help us all three times has given us a really really smooth, easy quick above and beyond experience. Even though this location is twice as far as some other locations we could’ve gone to we knew the experience we were gonna get when we got service from Kristi that we actually drove twice as far just because we knew everything will be taken care of and we wouldn’t be wasting anymore time with anything not working and something not being taken care of. I highly recommend anyone in the area consider reaching out and getting help from Kristi.
ANDREW CThe lady at the desk was rude, I never received my furniture blankets. Then called back and she said they were on the couch and I was supposed to take them. Never did she tell me that. If there’s a counter at the business why would you not put them right infront of the customer or hand them to the customer. I was assuming they were already in the truck as she never told me to grab them off the couch. Inside of the truck was disgusting there was tree branches leafs and mud that never got cleaned out. I should not have to get yard waste bags to clean out a U-Haul I rented. I would not recommend this U-Haul to anyone.
RUSSELL Jwas late at nigth on sunday but easey drop off
DANIEL DEverything was fine no problems with the rental thank you
Wayne DThere's not much more these people can do for their customers. They're very caring and always come through for people looking to rent.
CHERYL LThank you
WILLIAM WFriendly customer service great prices
JASON ZI am very unhappy with my experience from the Coxsackie location. Booked 2 uhauls and a car trailer well over a month in advance and was told everything would be at the Coxsackie location for pickup. A day prior to pickup I get a phone call that one truck and car trailer were not at location and that we needed to pick them up ourselves. Coxsackie location did not have the means to get them for us. We spent over 3 hours driving to 2 different locations. I will NOT recommend U-Haul to anyone!! Only compensation we were given was a few extra miles and an extra day rental but not on entire order. Our experience overall was not pleasant. The amount of money you pay for renting, gas etc you would not think they would make you go get your own order. Very very disappointing
Tracy LService excellent and on time. Christy is so friendly and helpful. We like it so much in Coxsackie store, we also rented a storage unit here.
JAMES ATHE PROCESS OF PICKING UP THE TRUCK USING THE APP WAS A COMPLETE NIGHTMARE AND i WILL NOT BE DOING THAT AGAIN
NICHOLAS BNothing it was it was a wonderful experience. It’s first time I I’ve used U-Haul and I would use it again. Thank you.
ORIEN RAnthony and Chrissy are amazing The Sacramento team was also amazing Your Albany team however needs training in customer service expect for the very last agent ( a woman ) who helped me( you’ll see who that was in your notes) everyone previous didn’t care so it was Chrissy that kemp communication happening as my partner was diagnosed with brain cancer he’s in hospice care at my home all this happening within weeks of moving into our new house ! I explained this to your Albany team as I was trying to raise the money to get our storage delivered but they could not care on fig but Chrissy did care and was reassuring and gave me a timeline so that I could make bold moves to make it happen ! Chrissy is inyour coxsackie faculty and Anthony the delivery guide was perfect ! Overall this 2 made the experience great
Toni BThe location was closed because the owners were away for their son’s graduation. I think had they been open it would have been a smooth experience I used the APP to schedule pick up and drop off and the app was awful. Kept freezing up and I had to restart. Uploading pics took forever. I could read the bible faster. I gave up and put my key in the drop box. I will never rent something from a non human entity again. Even when I tried calling the helpline line it was a 15-20 minute wait on hold. This is what u haul should be stellar at. But no.
Jason JNo suggestions for improvement.
Cheryl HThese people go above and beyond any U-Haul rental I have ever experienced. Very clean and hard working to accommodate customer's needs.
Cheryl HNothing! Everything was perfect! Great friendly service and very knowledgeable!
WILLIAM BExcellent service, knowledgeable and pleasant staff. Highly recommend.
chris mFriendly, knowledgable and very helpful... would definitely recommend and use again
Robert LNA
Wynn MThere's not much more you can do to better the
Cheryl HGreat service the woman took care of a last minute project I had to do and got the equipment I needed she is a great asset to uhaul
Richard RChristine is very pleasant and quick pick up. Friendly and courteous
GREGORY JThe U-Haul app does not work well.
Isaac PN/a
Twillia CIt was a pleasure to rent from this U-Haul office.
Linda BFriendly service, nice and clean truck. Wonderful personality A+++
Marie MBoth pick up and drop off location staff were the best! Very helpful, very nice to work with!
Michael Bvery friendly and easy to work with. Equipment is clean unlike some other locations. They accommodated us with everything we needed. Repeat customer and very happy. Entire transaction was easy breezy. We will be back again.
William WGreat service.
patricia gService was outstanding and easy to work with.
patricia gI have never rented equipment so well taken care of. Any questions or issues one may have will be answered right away. I like the fact you can view other equipment available so you can plan your day ahead of time. Staff very knowledgeable as to operation of items such trailers, etc. No guesswork for a change. How wonderful feeling confident in your move.
Cheryl HExcellent customer service at this location. Extremely friendly and helpful. Very pleased with the interaction.
Shannon EKristie was extremely helpful.
Neil AI don't think you could improve. I have rented vehicles all over the country and 40 Bailey St definately comes out ahead of all of the others. Very clean, supportive and handles everything for you, as it should be.
Cheryl HKristi at Stor it All was fantastic. I couldn't have had a better experience.
Frank FThese people are the best. The Rosses go out of there way to help others all the time. They are extremely understanding and caring of others situations. They go out of their way to help their customers during difficult times.Wether it be tools, equipment not offered by most. deas or an earlier pickup time than most offer The Roses are extreme hard workers in satisfying customers needs. Mega Thanks to all who have helped me.
Cheryl HKristi was amazing, she was friendly, explained everything in detail and made the entire experience painless.
William LGreat customer service. Very close to home so it's convenient for us. Will be using Coxsackie location again in the future.
LINDSEY MDisclose full price at time of making reservation
Jeffrey HThe customer service was wonderful! Very satisfied with my experience 👍👍
Mary FI called in advance and left a message that I was dropping off the truck.. I did get a return call from the owner that no one would be there on Sunday morning at 10 am but they would process the return on Tuesday when they returned to the office and would drive the truck back to Saratoga then.
Albert HNothing at this time
William WI never have any issues here using the app for mobile pick up and drop off. It's very easy.
Eliza SCustomer service was great very friendly easy to rent very knowledgeable
Joseph BPhenomenal customer service and overall great location.
Chance GVery good service
Wayne DChecked in on-line to save time then I show up 10 min early and take 30min to checkout, due to the address of the company's being in Arizona. 2 of my debit cards got declined because they I was in Arizona trying to rent a U-Haul and I was physically in a NY location. If my friend was not their with his real credit card and not debit I would not have been able to complete my rental. Not the clerks fault helping me but U-Haul
Frederick PLocation was closed when we dropped off the vehicle .
Deborah DExcellent service at drop off, after hours return extremely helpful
John MTrying to retrieve the key from lockbox 1 was a little difficult. The process for unlocking it and opening the door was a little unintuitive; the steps weren't totally clear and I ended up fumbling with it for a few minutes before it finally opened. Definitely could have just been me, though.
Justin KThe woman I believe owns the Coxsackie, NY location is terrific. We've had to rent a Uhaul 3 times in the past couple of months, and the customer service was excellent. The truck was clean and waiting for us. She had an answer to any question we asked. From walking in the door to driving away in the truck was less than 5 - 7 minutes each time. We dropped it off after hours each time so we used the outside drop-box. Then we'd receive the final bill in the mail in just a day or two. Great people to do business with. Love that it's a local family business.
Janice CThis was by far the easiest uhaul pick up. They staff couldn’t have been more friendly and helpful
Corey GThe truck should have more than 1/4 tank of gas.
Andrew HWas pleased with the whole rental
Betty WThis is the best place to rent a U-Haul from. They are very knowledgeable and go out of their way to make sure you are happy. Especially if you hate mobile phones.
Cheryl HThe woman working there was wonderful
LISA SSo accommodating and helpful! Couldn't be more pleased w/this locations level of service.
maryanne zOffer fewer moving blankets. Only used 3 of the 12.
Walter H