Customer Reviews for Store More
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Store More
Douglas R. on
Truck was low on fuel..dirty inside with ashes in ash tray...old pair of shoes and a some trash on floor...had to go clear across town to pick up a hand truck and pads which I ordered weeks before....very poor last minute planning for u-haul
Tracy R. on
After hours dropoff. I did not interact with anyone.
Wanda G. on
I reserved this tow dolly online with my cellphone and sent my wife to pick it up due to being at work and the whole process was so simple and hassle free. I would recommend u-haul and their online reservation to anyone wishing to rent a trailer, truck or car tow dolly.
Judy R. on
Great experience ... Debby, your agent at Store More, is a delightful person and well versed in the needs of movers. Highly recommend!
ALISHA H. on
Nothing. Ms. Debbie was warm, friendly, efficient, knowledgeable, and helpful when I reserved, then rented the truck. When I spoke with her today, she had anticipated that I'd returned for my receipt, printing it for me immediately. I'd be pleased to recommend this site to my family and friends, and if I were to need a truck again, I'd return to this site.
Richard L. on
The agent that handled my transaction was very professional, knowledgeable and a pleasure to deal with.
Leslie J. on
Sign on door says knock for service. Knocked many times, nobody at front office in glass at entrance, literally walked around the building looking for someone, did not find anyone. Taking pictures of contact to just leave in box with key when lady comes out the door stating she can assist with return. This is all at 1:30 in the afternoon, not like after hours. Offices walked through were cluttered. Personnel not readily available. Had to sit in office while last say at deal with tablet to check in 10 minutes after getting gas gauge, just to here her say they will send an email. Not customer service conscious.
Ellen B. on
Weird place and in the cold
Tamara D. on
We were very satisfied with the professional, friendly knowledgeable assist that greeted us and assigned the uhaul. We would recommend your company with 5 STARS ??????????! Thank you a safe, dependent comfortable drive
Michael W. on
The above questions are very narrow in scope. I have used Uhaul for years in business and personal needs. The past 2 times I have rented your equipment have been deplorable. I rented a 26' truck with a car hauler in Summerville, Ga. When I arrived, there was no car hauler and the 26' truck did not have operating headlights. I had time frames to meet, so I had to use a smaller truck. I was not able to complete the the load on time. However, there was another 26' truck sitting on the lot. The manager told me he could not rent this 26' truck due to Uhaul had it "locked down". That was his exact word. So, even though I had scheduled this and he had the size I needed; and paid for; he would not let me use this. Shame on him. The last rental, I was told I would have to pick the truck up in the Rome, Ga. location, yet, I would have to drive 30-45 minutes to another town; Calhoun; to pick up the car hauler. I found this to be unacceptable. Shame on you for allowing this to happen. However, there was a "bright spot" in the end. I made numerous calls trying to get some help. One of the Managers in Rome helped me out and contacted a man by the name of Gerald. He called me and listened to my situation. Gerald told me he was a Trainer for the Store Managers. In the end, Gerald made sure the car hauler was in the same location; in Rome; the truck was in. Someone needs to recognize what Gerald did for me and for your Company. If this is the typical manner you and your Company has changed your business; ignoring the "Customer Service" you "used" to have, then shame on you. I urge you to step up and recognize Gerald. He certainly deserves this. As a Trainer, I don't believe it is/was his responsibility yet he understood Customer Service and went way out of his way to take care of a Customer. Michael Walker 850-209-3420