Customer Reviews for Store U Self Byfield
(U-Haul Neighborhood Dealer)

233 reviews

12 Kent Way   Byfield, MA 01922

(978) 961-0314

Location Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am - 5 pm
  • Sat: 9:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 961-0314

12 Kent Way
Byfield, MA 01922

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am - 5 pm
  • Sat: 9:30 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was advised that I only needed to sweep the vehicle clean to avoid cleaning charge. I swept it twice but as it was a rainy day there was some mud that would not come up with a broom. I was charged $50 for cleaning fee. The contract does allow the charge so I doubt there's any way to get it refunded. I just wish it was made clearer that an additional $50 fee was likely at time of return. If I had known I would have mopped the vehicle bed myself.

Sean M. 
Rating:
5.0

Thanks for your helpful customer service

Kathleen L. 
Rating:
5.0

Thank you for providing great customer service!

Kathleen L. 
Rating:
5.0

Excellent customer service!

Kathleen L. 
Rating:
2.0

The combination lock for the van key was old, weathered and very hard to open. I had to enter the combination more than 10 times before it opened. Also, the mobile phone app did not work on my iPhone 13. I had to use the uhaul.com website.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

Penelope B. 
Rating:
5.0

Joe was great

David M. 
Rating:
5.0

Great people.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

debra L. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Excellent customer service, they are helpful and Vehicles always clean

KATHLEEN L. 
Rating:
5.0

The manager who helped me was very knowledgeable and helpful. He is an asset to the company.

Harry G. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Great service! Convenient location. Right by the highway and a gas station to refuel..

JILL N. 
Rating:
5.0

The app didn't work to get truck from iPhone. Thankfully there was staff there to assist and they were terrific to deal with and got us on our way.

Charles U. 
Rating:
5.0

Great facility. Chap (forgot his name) in charge was fantastic and friendly!

Paul F. 
Rating:
5.0

Online reservation system is easy to use, vans are always clean, and available when I need them. Joel at the store is very friendly, courteous and helpful.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE J. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN L. 
Rating:
5.0

Everything was great

Ida H. 
Rating:
5.0

Customer did not leave a comment.

Olivia M. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Charlie V. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN L. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Nothing, it was excellent. Dan even called me when the equipment came back early allowing me to pickup a little before my reservation. Thank you!

Michael P. 
Rating:
5.0

Dan was the Best! The rental truck he recommended did the trick!

Dave N. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

NEIL K. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN L. 
Rating:
5.0

Customer did not leave a comment.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Pablo F. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN L. 
Rating:
5.0

The door to the box part did not close very easily.

Lucas F. 
Rating:
5.0

The truck was old and loud everything worked but it was not a fun use

christopher M. 
Rating:
5.0

Customer did not leave a comment.

kveta V. 
Rating:
5.0

I had ordered a furniture dolly as part of my rental. It wasn't available at pick up. As it turns out I didn't need it, but itveould have been nice to know beforehand that it wasn't available.

John G. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
3.0

I made a reservation on Monday to pick up my truck Saturday morning at 9 a.m. in Hampton NH.. On Friday at 6 p.m. I got a phone call stating that I now had to drive 30 mins away to pick up a different truck because they didn't have mine available. Last minute inconvenience!! Then when we got to the location the guy there was really nice and I have absolutely no complaints about him he was awesome.. So when we started driving and looking at the gages, the gas gage didn't work so we had to guess on how much to put in the tank! Then to drop off the keys to the truck at the Hampton location, there was not 1 sign that indicated where to even put the keys!!! Overall not the best experience

Faye H. 
Rating:
5.0

Joel was great!!!

Brandon B. 
Rating:
4.0

Combination lock on key lock box are hard to use and confusing taking several attempts to get lock to open. Please consider sourcing a different lock that is easier to use.

Paul D. 
Rating:
1.0

It took a full hour just to get approved to take the van. Not sure I can blame the location but more the online process. The guy working at the location tried to help but was waiting on someone from the online platform. This doesn't make sense. I love the idea of the online checkout but if it's going to add an hour to the process please empower the person on location to be able to complete the process. No one else was there and yet, waited an hour. This is a flawed process and should be visited.

Erin N. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Vans and Trucks are clean and customer service is always excellent

KATHLEEN L. 
Rating:
3.0

I had to drop the truck off in the morning before they opened so I didn't speak with anyone or go inside.

Tammy B. 
Rating:
5.0

Nothing - professional, personable and clean, excellent van!!

Doug J. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
1.0

I drove by two other U-Haul places I could've dropped it off to drag it to the scary location in the middle of the night because that's where you told me to bring it that's ridiculous. And then you charge me extra for mileage? That's ridiculous on top of ridiculous.

Annalyssa M. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie T. 
Rating:
5.0

Customer did not leave a comment.

Yogin P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Theordore S. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

Joel is excellent, well-prepared, welcoming and efficient. Wouldn't go anywhere else.

MIKE C. 
Rating:
5.0

Customer did not leave a comment.

Katlyn B. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Alison S. 
Rating:
5.0

Open earlier than 9:30 am.

John M. 
Rating:
5.0

The gentleman that assisted me and my wife was excellent. Very pleasant and thorough

Malcolm H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Great team in place (Joel & Dan) and they are smart, fast and efficient!!

MIKE C. 
Rating:
5.0

Vehicles in excellent condition and great customer service

Kathleen L. 
Rating:
5.0

Professional and courteous, great customer service

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

george S. 
Rating:
5.0

Tell customers to check in and out using the app not the website... during off hours

Steven T. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Comment: The Managers were helpful and professional, they always provide great customer service. - Thanks again!

Kathleen L. 
Rating:
5.0

Dan is so helpful and outgoing. Great experience! Becky

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Easy to rent a truck. Always very helpful.

Sandra S. 
Rating:
5.0

Excellent customer service and great team to wrk with when renting at U-Haul.

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Can't think of anything

William M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Everything was great

jermaine A. 
Rating:
5.0

Great job!

John D. 
Rating:
5.0

Customer did not leave a comment.

Theresa D. 
Rating:
5.0

super helpful staff to arrange pick up and drop off. please let uhaul know that I received 3 non relative texts at time of pick up that told me my ordered equipment was not available, that I should pick it up next week at a different location and that i should include a photo of all damage. None of these 3 texts was relevant or true for me. caused some confusion.

charles L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

Pete L. 
Rating:
5.0

Everything was great especially that it is 2 miles away from me :) Will be back!

Kristi D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

Margaret K. 
Rating:
4.0

Swift service and no hassles.

aron P. 
Rating:
5.0

I don't know. Clone the guy who works at this location?

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Carl A. 
Rating:
5.0

Joel is polite and accomodating great service

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Giovanni C. 
Rating:
5.0

Customer did not leave a comment.

steven W. 
Rating:
5.0

Customer did not leave a comment.

TIM H. 
Rating:
5.0

Was initially asking for 26 ft truck. Told I could get it ay this location then was called and could not get it. Ended up with a 15 ft which is all they offed. Why was I charged .99 cents per mile, my son rented a 26ft truck for Sunday 5/7 and his charge was .79 cents per mile. Don't tell weekend rate..I rented same day!

William P. 
Rating:
3.0

Solving customer service problems.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
No reviews have been submitted for this location.

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