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HEATHER K
Customer Reviews for Storelocal at Coeur d'Alene
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would pick them every time
JEFFREY YTruck had the check engine light on the entire way. The air did not work and it was a HORRIBLE ride.l
RONNA SCustomer service at pickup was excellent!
Michael WThanks
Jeffrey YCarol is employee of the year every year in my book!
Larry MCarol is an amazing employee!!!!
Larry MNick did a great job getting me in and out with a clean van at a reasonable rate.
Barrett CNothing...great service
SCOTT SNever
Todd jThe lady was friendly and helpful
Nicholas ZExcellent facility. Carol is extremely nice and helpful.
James GLove renting from this location. Carol and Nick are great to work with. Whenever I need a vehicle, this is the place to go!
crystal bStaff very helpful and professional. She is knowledgeable and lovely to work with. I will return to her with all future moving needs and large purchases.
connie jThe people working there were fantastic in light of the fact that they had no power!!! I will come back to this location and have already referred a couple of friends there.. THANK YOU TO BOTH EMPLOYEES ! They were SUPER!!
Joanne SShe was sweet and very thorough. Truly a delight to work with. Wish I could say the same for Uhaul and the drop off location.
Thyra BCustomer service is excellent , everything was better than expected ‘ Thank you !
Dan SYeah guy was super nice.
kenneth SI was quoted one price, when i ordered the truck, then another quote when i picked it up, and when i dropped it off, i was charged more than twice the original amount.
Rikki LExcellent customer service, truck was available even though we arrived a little later than 10am - returned it earlier and all charges were adjusted as needed. Certainly will use them again.
Angela GSee other comments. The person I talked to at the drop-off location said fluid checks (no washer fluid) are not typically done. And cleaning the windows before renting out the truck. Forget about it. This is unacceptable and U-Haul's practices need to change ASAP otherwise you're renting out unsafe vehicles.
KEENE LI dropped off out of hours but when I called the next day to confirm all was well the team was very friendly and helpful.
Tom FYou changed my pickup location which caused us to pay far more money in mileage and gas.
VICTORIA LThe two guys we had were awesome and very polite. Followed instructions perfectly. Chase and his partner were outstanding.
Michael CGreat job!
REANNAN KI told her about the fuel deal, I still got a charge of $17.10! Told her about the truck wandering all over the road! Have used your company for over 30 years, think I will consider another company the next time!
Frank WWhen I reported that I had not received the blankets with the vehicle the attendant was so helpful. She was rather new and didn’t know precisely how to credit me for the lack of having moving blankets. But she was very friendly and as helpful as she could possibly be.
ANNA TEverything was perfect honestly. Location was right next to where I needed to pick up my appliance and the lady who helped me was great.
nicholas oOutstanding experience. I've rented from U-Haul several times in the past and this was the best experience I have had to date. Carrol, the employee I dealt with, was great. She explained everything and was very helpful.
THOMAS T