Customer Reviews for Storelocal Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

When I arrived to pick up my reservation, I was told by the employee that he had no record of it. That was it. No "sorry," no "let me see how I can help you," not even a "call this number." So I had to call U-Haul customer service on my own to figure out what went wrong. My reservation had been canceled and I was never told by any representative (3 different people) why. The truck I ended up with was clean and in good working order--though I don't know why it only had 1/4 tank of gas in it. Seems like U-Haul should use the rental car method and always have a full tank of gas upon pickup. I had a 9-hour drive ahead of me.

Rating:

4.0

There was only one person in the counter helping storage rental and truck rental

Rating:

1.0

first of all, my problem with the young lady that rented me the vehicle was bombarded with customers she was unable to explain to me the process clearly especially the return procedure I thought that I had to use the same combination to drop the keys off in the same little black box she took the keys out of. In addition, she never demonstrated to me and other patrons how to unlock the box . the next mourning which was August 10, 2025. I dropped the vehicle off park it in it's proper place. This was before 9:00 am. I was still charged for another day both for the rental and coverage. As far as the rental is concerned I should be charged for one day and the coverage is concerned I shouldn't be charged, at all. One I was the only driver and I have my own insurance which will cover me know matter whose vehicle i am driving. In reguards to your question number two the lt side door lock was the only problem .