Customer did not leave a comment.CHARLES G.
Customer Reviews for Storesmart Fayetteville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charges undisclosed fees.BETHANY H.
I walked right in and got a truck on a Sunday morning. The staff was courteous and informative.LINDSEY R.
Everything was fine. Maybe consider some type of an early return credit.DONNA C.
Customer did not leave a comment.TAMMY M.
Customer did not leave a comment.RAISSA W.
Laura and Samantha are super awesome and provide wonderful customer serviceNicole W.
Continue to be courtesy and politeRANDOLPH O.
Customer did not leave a comment.TIMOTHY R.
I brought the truck back a day early and was told it didn't matter on my bill . I got charged by the day initially and it should have impacted my final bill. The truck was back at 9a and ready to rent that day to the next guy.CHRISTOPHER W.
Customer did not leave a comment.Crystal B.
Customer did not leave a comment.JAMES G.
What is the addition Safe Trip Fee? And the After Hiurs fee? Ill never use U-Haul again for not being up Front about your final charges.KEVIN B.
Custer servous was excellentZona W.
Renting the vehicle, the attendant was friendly and energetic. When I returned the vehicle, another employee was there with her who was not as engaging, and the attendant that helped the previous day was now acting like her. She didn't even give me the respect of eye contact this time.KUANA V.
The ladies were very friendly, proficient & helpful! Great experience!Linda M.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Jason A.
The manager needs to change her cell phone ringtone. She had 50 Cent rap music playing loud she also needs to stop conducting personal business on her phone while we are I was trying to rent a UHaulLondon K.
Continue with the good work.NICOLAS H.
Very efficient employees and professional.NICOLAS H.
Customer did not leave a comment.AXEL T.
Customer did not leave a comment.NAOMI E.
Customer did not leave a comment.Brittney G.
Customer did not leave a comment.JIHAD A.
No comment at momentKENNETH T.
I have rented equipment twice at this location recently. The staff jas been very accommodating in every way.Gene V.
Customer did not leave a comment.Saifullah A.
I rented from there twice. Both times I was treated well and the employees were in top of everything and got me out the door with a smile.BRADLEY D.
Customer did not leave a comment.DEREK B.
Customer did not leave a comment.betty A.
There's hardly any parking lolDE'ANDRE W.
Staff very courteous, friendly and professional. Very clean and covid compliant. Best of all, close to where I live and offers veteran discounts.PAUL M.
Customer did not leave a comment.Joshua S.
Awesome staff. Friendly and courteousIndya M.
Truck was dirty and beat up. It made a couple strange noises and I was wary of its mechanical soundness, based on the noises and its overall condition. Interior had something sticky on the dashboard and dirt on the floor. Bed still had mulch in it. The folks to check me in and out were nice, but the equipment itself was subpar at best.Drew W.
Customer did not leave a comment.KOHNEE H.
Rental check-in to long, prices to high for the time and distance used, Rental-return not done/processed when vehicle was returned/at the time it was brought backDETERRIO B.
Ensure that some of the employees are well trained in dealing with customers.SAMUEL S.
This is probably the 10th occasion renting a U-Haul and by far the best and easiest. The representative helped me and the customer service was top notch.KEVIN B.
The way you have to check your truck in yourself to go online and do it I don't like that because they charge me an extra 27 dollars and I turn it back in the same day .MARGARET G.
Customer did not leave a comment.John C.
Super quick and polite employees!CHARLES J.
Customer did not leave a comment.Erick Q.
Customer did not leave a comment.Jeffrey R.
Customer did not leave a comment.Judith G.
Treat them with kind mess they will always appreciate you.VERNARD N.
Customer did not leave a comment.ANDREW A.
Customer did not leave a comment.Jan R.
Offer couponsOmmannan G.
Quick professional and great location!!! Highly recommendjeneen T.
Wonderful customer service, great location Samantha was great explaining everything and providing what I needed!jeneen T.
Customer did not leave a comment.NANCY C.
Customer did not leave a comment.Corey S.
Customer did not leave a comment.Tim H.
Everything was great Laura the site manager always makes sure my needs are metOmari L.
I see no improvements needed. Great service!gotson C.
No suggestions at this time.ELTON R.
Customer did not leave a comment.KEITH S.
Customer did not leave a comment.TAMMY W.
Need more employees to help but overall great.Steven H.
Customer did not leave a comment.Jasmine C.
The staff was very courteous and knowledgeable. The mobile check in was a big help but the mobile return process was not working properly. Having one person working in the store is a little disadvantage because if you have to go in the store itself, the wait time is longKaren S.
Customer did not leave a comment.Chanda A.
My experience this time around was not very pleasant. I scheduled my u-haul ahead of time. Requested to be able to pick up the truck before hrs. When I left my house my truck pick up location had changed and I was not informed. Secondly, when I arrived the truck was not ready nor in a place that was even available to me. When I stepped the counter the young lady to the left was pleasant, but the red headed manager was not. She didnt speak, didnt even acknowledge that there was customers in the lobby. Once the young lady checked me in I had to be driven to my truck that was supposedly "ready to go." I got done moving around 5 and went to return the uhaul. The front door was locked. But lights were ok n so I knocked. No answer. Moments later the red hair lady comes around the building on a golf cart. We told here that we needed help and from the cart she yells..WELL YOULL GONE HAVE TO WAIT!! Pulls to the other side where I stood and said IF YOU NEED TO DROP OFF PUT YOUR KEY INTHE BOX! And drives off. I dont know what the deal is there bit seems like a customer service class needs to be held for the manager their. And an attitude adjustment. If I need another uhaul I wont go here.. And she better be glad I didnt address her with a response that matched her attitude.Deidra G.
Customer service was badChrista T.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.Kimberly C.
First experience and a good one.Yvonne E.
Customer did not leave a comment.Deserae H.
Great experience. Great staff!Andrew S.
Easy and quick.Chad S.
The attendant was friendly,knowledgable. The environment and vehicle was clean.Rosalind M.
Everything was perfect. Samantha was extremely professional and assisted me with everything that I needed. I will be visiting this location again for my next U-Haul truck rentalJAVIER O.
Continue what you are doing, excellent customer service????Larry P.
Customer did not leave a comment.Wendy P.
I am very disappointed in this location. I have rented from u-haul many times over the past 5 years and return the rental after hours almost every time. This is the first time I was charged $22 for after hours return. I may have to consider other options for rentals in the future.EDWARD P.
Customer did not leave a comment.ESTHER Z.
Stop adding fees that don't apply after contract was completed.Shawn W.
Laura is always the best in helping. I also rent a storage unit at this location!JENNIFER R.
Customer did not leave a comment.WENDI B.
The in-person process to receive the truck was long and complicated. While at the counter, I had to use a text message confirmation, and upload my drivers license through my phone, rather than just give my license to the clerk. The check engine light was on in the truck I received. The clerk was aware of it. While driving, the truck had difficulty accelerating. If I was above ~30 mph the truck had difficulty breaking as well. Equipment that isn't in proper working order should not be rented out.Christopher C.
The agent I dealt with on the phone was not professional.Renea P.
Customer did not leave a comment.Stephen Ross D.
Smooth and easy move! ThanksNancy C.
Customer did not leave a comment.Penny R.
This was my first time renting a uhaul, I just started my own business. For the price and how quick and easy it was I'll be using them every time I'm in need of a uhaul! Thank you againRobert V.
Customer did not leave a comment.RANDALL D.
I really do not see need for any improvement. The staff there are always polite and helpful. The pick up process was quick and easy, and the drop of was a breeze.Wendy P.
The team was professional and helpful every step of the way! I know that if I need another uHaul, this is the place that I am going! No improvements needed.Luke M.
Make it easier to pick up/drop off. Cleaner and better maintained equipment (including keys) that doesn't leak when it rains.AARON B.
Very helpful and knowledgeableFrancisco N.
only complaint I have is when I arrived backed to the drop off location 17 minutes early to self check-in the truck. I was unable due too the website not being able to get my location. I went to my settings as it suggested to verify my location was allowed through Safari. Which it was. Continued to try to proceed through the location verification but was not able. Due to that I was charged the after hour fee of $20. Yea it's not much but since I was not at fault since the U-Haul website did not allow me too check the truck back in. Only complaint.JUSTIN B.
Customer did not leave a comment.ARYELLE C.
Both young ladies were very helpful and knowledgeable. I was very impressed with their customer service and professionalism.DAVID M.
Customer did not leave a comment.Matthew P.
Customer did not leave a comment.Brendon F.
No place to park truck without blocking other equipment.LJ C.