Customer Reviews for StoreSmart Melbourne

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StoreSmart Melbourne

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Robert L. on

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everything was top notch. I rented from this location before and won't go anywhere else for Uhaul!

ROBERT W. on

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TERRY O. on

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U-Haul is the only way to go when you need to move. Jennifer Fisher was the young Lady who assisted us at Storage Mart in Melbourne Florida. She was extremely helpful, and strong! You need to give her a good raise!

Roy B. on

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I honestly don't think it is possible to improve on the service provided to me by the nice lady that took care of me. She really knows what she is doing and does it with a great personality. Thank her for me if you can.

Kenneth D. on

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Corey H. on

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Fernando Z. on

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Steve S. on

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EARL B. on

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Very friendly and helpful people work at this location. I would highly recommend it to others.

LAURIE K. on

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Everything was perfect for me it was ready the paperwork was ready on time customer service extra friendly I have nothing but praise for the Uhaul experience at this location thank you

Henry H. on

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Have a faster computer server. The paper took forever to print out.

ROBERT M. on

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JENNIFER F. on

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Great and super convenient location! Fast and efficient!

Donna D. on

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Steve S. on

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Sonali S. on

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Kelsey P. on

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MARK D. on

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THOMAS S. on

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Very good customer service. Clean facility.

Gail B. on

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Brian H. on

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Great experience. Jennifer was wonderful to work with

LEITCH D. on

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Continue the great service.

Daniel B. on

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craig S. on

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Thomas S. on

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A quality location and friendly attendant

SANDY M. on

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I was on a tight time schedule & had to wait 1 1/2 hours to get the truck even though I had a reservation. I almost had to cancel the people that were on their way to my house to load the truck for me. All because the uhaul website was not working!! The sales person made a few phone calls to try & help, but nothing worked. uhaul company needs to keep their website functioning & do their updates off hours so customers are not effected!

Sharletta H. on

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I enjoyed my experience at this location! The staff was great and very attentive. The truck and equipment was in excellent condition.

Elimari M. on

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GARY P. on

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Neal T. on

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Amazing and friendly service. 1 of the best uhaul experiences & rentals I've ever had!

Robert S. on

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Im not writing this reveiw about a pick up location. I have used uhaul every time I move without issue, until now. The new 24/7 truck share mobile app was not functioning properly. I arrived at my original pick up location 7617 Ellis Road W Melbourne and was unable to access my truck because of the mobile app. When I called customer service the rep informed me my account was not accessible because corporate had not yet verified it and I would have to wait indefinitely in the hot parking lot for verification or go to a new pick up location. He also informed me the issue stemmed from an error on their end where someone did not properly enter the truck identification number into the system. I drove five miles to the next location and picked up a truck without issue. Upon delivery I had to park on the street because the drop off location had no parking lot. These were relatively minor inconveniences however upon receiving an additional fuel charge in the amount of $70 dollars I have lost all patience with this company. I received the truck with quote "less than half a tank" and I returned the truck with roughly 6/16th of a tank from what I can tell. I can not measure the exact amount by simply eyeing a small fuel gauge. I wish I would have had the foresight to photograph the gauge for evidence. Over 70 dollars for what is potentiality a 1 or 2/16ths of a tank difference is absolutley unacceptable and I have no intention of utilizing UHaul services henceforth.

cheyenne I. on

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Pamela C. on

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Very friendly customer service. Helpful and explained the reasons well.

Edward B. on

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This is a great location for picking up / dropping off equipment. The fastest service, bar none, for U-Haul rentals. I'll be back!

Charles L. on

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Jennifer Fisher was very friendly and helpful. I would rent a truck from this location again. I highly recommend StoreSmart for all your moving needs!

CARMEN H. on

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NICK L. on

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Everything was done to perfection. I returned the trailer the night before it was due and called in the am to inform the front desk that the trailer was their. I received the final bill online and it was exactly what the estimate was. I will recommend Store Smart in the future. Thank You

Rodrigo N. on

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The drop off location don’t give the chance to check the truck on the drop off as suggest me to go home. After that , I receive 3 over charges fee not agreed

Jason M. on

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The staff was amazing, excellent service and super curtious. They made a stressful situation 100 times better. They not only answered all my questions and concerns, but they made me feel like family. They really were a great help. I could not ask for a smoother process with the transactions, and I honestly left with a whole new take on how I would handle my next move. I am a forever a customer with these guys, and if you need a Uhaul or storage this is the place to go.

Robert S. on

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Brandon was excellent , respectful and could not do enough for us. For Storage or truck rentals we would never use anyone else.

Kimberly N. on

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Excellent service from Brandon!

Johana G. on

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Dealing with Brandon would be my only recommendation. His customer service skills are above any expectations you might have. He's so knowledgeable of all the options and beyond helpful. I will use this location again for all my uhaul needs!

Steven N. on

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This is a small facility, co-located with a storage site. Again, the agent (Brandon) was exceptionally helpful, the process went smoothly and the booking closed. I have had the occasion to use UHaul twice in the last six months and have been positively impressed both times. The equipment is excellent, the on-line process makes things much easier, the people have been most professional and it gives me a good option when moving stuff around.

JAVIER C. on

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Smooth and easy process to get the trailer I needed.

Charles G. on

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Everything was great! Excellent staff and equipment.

John K. on

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John K. on

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BRUCE F. on

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tammy h. on

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painless check-in after on-line reservation. quick in, quick out. clean. professional. helpful. thanks, jennifer!

THOMAS P. on

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Kevin J. on

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The staff did a great job of showing how to hook up the trailer, and they are friendly and courteous.

Frank E. on

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Due to logistical issues on my end, I never checked in to the facility, so I can't really comment on the facility itself, but the reservation process was easy and had no problems.

Ryan B. on

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Mark L. on

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elizabeth C. on

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elizabeth C. on

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i would Have store here but the price was too high

Rebecca K. on

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STEVEN L. on

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I rented 3 20' trucks an auto transport and 2 tow dolly's. 2 of the 3 trucks were in poor mechanical condition. The first truck I rented was for my move from Florida to Kentucky and was allowed 5 days on the contract. The second and third trucks a week later were for the same move and only allowed 4 days on the contract so I was charged for extra days because i was so busy moving that I didn't look at the contract and assumed that all 3 trucks would be the same contract.

Michael H. on

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The price I was given at the 1 800 number was not the same price there. So I was lied to ..

RALPH E. on

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Matthew R. on

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Robert M. on

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Dropped off at night. Acknowledgement was sent the next day in a timely manner. Drop-off directions were accurate and appreciated.

Kimberly D. on

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Branon E. on

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Very friendly and knowledgeable staff. Had exactly what I requested plus the additional adapter I needed.

bruce C. on

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Friendly and helpful staff

Lisa S. on

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Beth B. on

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Wonderful experience with the UHaul on Apollo Blvd. in Melbourne! Very friendly and helpful!

CHRIS H. on

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Diego R. on

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dana M. on

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david K. on

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BRAD W. on

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Brandon F. on

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One of the best U-Haul dealers in Brevard County. Picking up my equipment was fast and efficient! Jennifer and Aron are the best!

Cassie P. on

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Chad B. on

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DARRELL S. on

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Jack D. on

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Jerry T. on

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Henry J. on

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Make sure every body knows to go to the uhaul on Apollo and not the one on us1 that s the worse one I've ever been 2 in my life

Steven B. on

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Peter S. on

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Everything went very smooth, from signing the contract, getting the truck to delivering it when we were finished.

David P. on

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Associates at rental location extremely friendly and courteous. Very professional. Would definitely use again.

John M. on

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MIKE R. on

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The location we booked it from was closed to a medical emergency, Uhaul did not see fit to contact us, very poor experience. The place we ended up getting a truck from was very good.

Wilmer R. on

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Brandon was very helpful and accomadating. Great customer service and I will definitely return!

Sharon B. on

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Brandon was awesome and very helpful! He was professional and knowledgeable! He deserves a raise!

Brian B. on

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Brand new trailer in great condition and friendly, efficient staff.

john A. on

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Shailesh S. on

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RALPH W. on

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Return equipment and must wait 10 days for your deposite.

timothy S. on

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Uhaul truck and the staff at Uhaul storage made moving a pleasant experiance. I would recommend Uhaul to anyone moving in town or out.

Sheri S. on

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Amanda M. on

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Will choose this location over others on the area.

Carolyn S. on

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John M. on

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James C. on

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Nothing! This location customer service is Perfect.

Pamela C. on

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Excellent customer service...the individuals I dealt with really made the experience simple, easy, and enjoyable. If I may suggest...never go to a kiosk type business. That would be too impersonal and in a world that is turning into a kiosk, you want to stand out!

Petrus S. on

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Frederick A. on

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Donald D. on

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My complaint is I reserved a trailer at another location a week ahead of time and wasn't available and had to scramble to this store

TREVOR Y. on

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Joseph D. on

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TOMIKA L. on

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The facility is very clean and the gentleman who helped me was bey kind and courteous