Customer Reviews for Storesmart Springhill
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Storesmart Springhill
Kyra L. on
Excellent customer service especially with my indecisive mind. Tracy and mike went above and beyond our expectations! Thank you!
SHelley L. on
Mike and Tracy both were very helpful. We called ahead and the truck was all ready to go. Fast in and out.
Twanesia T. on
Service the vehicle truck shakes when driving
YAMIL C. on
The Storagesmart folks were nothing short of amazing. Tracy and Mike seriously went above and beyond the call of duty when helping me get my stuff together for a cross country move. Their level of professionalism and customer service was unparalleled. Highly, extremely, recommend this location for any truck and storage needs.
pam A. on
I haven't had someone so kind n caring in a very long time. Tracy at uhaul Anderson snow was so excellent. Tracy felt my pain n treated me with the up most respect. Her kindness have me hope. Hope that I have lost with having my husband mother n sister's passing this year. Tracy was very informant. I had second guessing as to where n how I needed to do things as far as the truck n unit. I found her to be so special. She was very busy but excused herself in order to bear with my grieving heart n soul Thank you so much for giving me hope again Tracy u are the best. Sincerely Pamela Anesic I would also like to say that I had came in an enquired prior to my actually going through with everything. There was a gentleman that took care of me with pricing n flyers. He was wonderful especially knowing what my circumstances were Thank you so much for your kindness also. I think his name was mike. Sincerely Pamela Anesic
Lauren J. on
I absolutely loved working with Mike and his staff at StoreSmart in Spring Hill on Anderson Snow Rd. They were so helpful and accommodating. When I got there the day of our move, I had chosen a trailer instead of a truck and with the amount we had to move we needed a truck . They were able to find the best solution and stay within our budget. They had us in a truck and we were able complete the move without any stress. I would highly recommend them for any U-Haul or Storage needs. Thanks again StoreSmart!
Dominick C. on
As we pulled in, the girl was in her car ready to leave...no problem. We dropped off truck. Holiday time. I get a call from Owner telling me about charges for cleaning truck, wrong drop off location, and smoking in the truck ???!!!??? Number 1...My contract had no drop off address only a phone number that went unanswered. Truck was swept out as always. ( renting numerous Uhauls 30+ years ) and NEVER EVER have I heard I wasn't allowed to smoke in the truck. UPCHARGED $31.95 for unfounded charges. NOT HAPPY...Looking to hear from a field supervisor.
Rosalyn F. on
Tracy went beyond to assist me and was very patient as well.
Thomas W. on
Mike was most helpful. Thank you
NELSON L. on
This location is wonderful my family and myself where in a major need of help and they were available quick and units available as well as a truck. Highly recommend.
Ward C. on
Very helpful
William F. on
Truck exterior was very dirty with windshield and grill covered with love bugs
Paulette R. on
Paulette and Paul were awesome. Hook up and rental was fast and smooth
diana E. on
EXcellent staff
Robert D. on
Everything worked great. Paul does a great job.
Donald F. on
Nuttin!
William O. on
The StoreSmart Spring Hill employees were great and the equipment functioned as expected. Had a problem with the UHaul website. Appears my reservation was made at 2 different locations in Spring Hill. I picked up the equipment at the locations identified to me by UHaul. With the move almost completed a second Spring Hill location called me and asked if I was going to pick up the equipment at their location. Hopefully I will not see duplicate charges.
Barbara O. on
I reserved a 20 ft, was called in the morn told had to get truck at another location, then that location called said they had a 26 footer but tha battery was dead and they couldn't charge it. I got there a couple minutes before 2:00 (my reservation time) the manager was just leaving to pick up truck from another location. She got back just before 3:00 with a 15 ft truck which we had to make work. My helpers stood around waiting for an hour for the truck. It was ridiculous, the manager of the storage place did the best she could but it was not a good experience and costed me extra for help to stand around for an hour waiting.
Charles F. on
Excellent customer service by the lady personnel at the counter. Easy drop event.
VICTORIA J. on
Worker kept answering the phone and taking care of other customers during my return and kept me waiting and putting the phone first.
Yaritz K. on
Great customer service.
Clarence B. on
The tires on the trailer as I was told by the Montana drop off location were in unexceptable condition and should not have been rented to me... tires were BALD and could have caused me s serious accident
DEBORAH D. on
The drop off place was closed on a Holiday therefore I cannot rate but the process was easy!
glenn R. on
truck is a little old.
ROBERT H. on
I couldn't return my unused U-Haul boxes as they don't sell them here!
ROBERT H. on
For some reason not explained I had been "given" an extra day to return the 26' truck and auto transport, probably due the mess at pickup of my tow dolly. Even though I was still returning the equipment as originally agreed, I was charged for an extra day. I was told I would have to pay, but that the regional manager would credit it back to my card. That of course has not happened.
JIM H. on
so you owe me 285.00 she said she couldn't do anything about it had to contact U-HAUL so that is what i'm doing right now what are you going to do about it
JIM H. on
she said to let you know about ny issues
Robert S. on
Made a reservation for 730 am online. Website said it was available received a confirmation email. Then get a text day before pick up saying a different time which was 12 hours later than I needed it. Call and fix it to. Go to pick it up and told I was a day early. I don’t know if there was a system glitch or what but my reservation kept changing
Deborah K. on
Very pleased. we will rent again when the time arises
Robyn D. on
Second time using this location within a few months....great experience both times!
Keith C. on
The doll we rented was not in the truck when we arrived. The location was closed at the time which caused some delay. However, as soon as the location opened, we received very good service. We also received very good service upon return.
ALONZO J. on
Continue doing what your doing. I am a very satisfied customer.
James H. on
Clerk was very helpful. Had a drop off location on Linden Dr. Springhill, Fl. Got email on trip home to drop at Edward R Noll Dr. Springhill. went there twice and not open. Linden Dr location wouldn't take unit. No room. sent me back to 14730 with phone number. wrong hours on web site. Went back at noon, still not open. Called # given. It was for a different location on Anderson Snow Rd. She was very helpful and let me drop unit off there. Tried to accomidate your Company and was given the run a round. Will think twice before I rent from U-Haul again. Call me to discuss.
Charles J. on
I have used this location multiple times and very happy with service personnel and location
Robyn D. on
The two ladies there did a great job, made sure the truck was cleaned.... easy experience!
Richard B. on
She could not hook up the trailer without me tell her to how to do it and when I bought it back, she could not unhook it unless I told her how to unhook it with out a mule and I have to unhook it my self, then I showed her how to do it without a mule but, then she used a golf cart to move it. She needs more training. Field Manager should be accountable.
Dan W. on
When I went to pick up the truck everyone was extremely friendly and my transaction was completed quickly. While I was using the truck throughout the day however, it had shut off 6 times on me while driving. I dropped the truck off over night and forgot something in the cabin. Someone from this store called me and asked if I needed the item and I told them that I did, but I also informed them about the truck shutting off multiple times and they just pretty much said "thank you for bringing that to our attention" and that was about it.
Jason B. on
Picking up the truck took almost an hour. Employee at the counter had difficulty with the computer and had to contact someone to assist her. I had checked out online previous to arriving to save time which did not help. The employee then used her personal cell phone to take pictures of our drivers license which seems unprofessional and is not information one would generally give to a random stranger to keep on their phone. While I do not believe they were stored there, but merely uploaded to the website, it is not a comfortable thought for your customers. A link was then sent to my phone again for me to upload my own license since she could not get her pictures to work. So basically 3 times we attempted this and no time was saved. We were originally charged twice as much for the dolly. When I brought this to her attention and pulled up the account on my phone, the amount was changed in my account as well. Had we not all seen what the price was originally I would have been charged $40 versus the $20 that was originally quoted. Finally, getting everything to work and the paperwork completed, the truck was brought around to us. While leaving we realized the dolly was not loaded in the truck. So we had to go back inside to get this. It was not a smooth process and the employee was not friendly which may have made the entire situation less miserable.
dawn F. on
Customer service was excellent. Thank you.
STEVEN K. on
Customer representative was very courteous and helpful.
William S. on
The workers were rude and argued alot with me over me paying again
nina G. on
Reserved a truck a week in advance. When I went to pick it up on my move day NO TRUCK WAS AVAILABLE!!!!! Had to wait nearly an hour for them to get a truck from another location (they even asked ME to go get it). Had to pay my moving men $100.00 to wait around for the truck!!! Asked a week in advance for a dolly to be reserved, they said they could not do that. No dolly was available on my move day. They did not have ample supply of furniture pads either. This was a common move day at the end of the month! Can't believe this from a company that ONLY rents trucks and moving supplies! Angry does not cove my feelings!
Michael B. on
Everyone was extremely helpful. They worked as a team to expedite my order.
shannon H. on
I called and reserved a Uhaul 3 days in advance and when we arrived there was no reservation. The truck was luckily available for my move. The lobby was scorching hot with the heat running full blast that I had to leave the lobby as it became hard to breathe while the lady reentered our info. During my move I received a call asking if I was ready to go forward with my quote I received days prior which was not supposed to be a quote. Seemed to be a complete hassle through this location. Next time I will reserve at another location. Our only issue with the truck itself was the padlock did not work.
Jeffrey H. on
Ms Paulette WAS ABSOLUTELY A DELIGHT, VERY AMENABLE! MANY THANKS
Melissa M. on
The trailer leaked, so anything that was directly touching the floor got wet. Also, make sure the customers know they are going to need an adapter for the hook ups if it isnt included on their vehicle. Save them the annoyance of having to go back and forth for the equipment.
Kevin N. on
Nothing. The two ladies who assisted me were very professional and courteous. Please double their pay immediately!
BRIAN Y. on
Very nice and very helpful as well
Thomas S. on
One person working trying to do too many things at once. Trailer was old and beat up, Inside was wet after driving thru a rain storm.It sounded like the whole trailer was falling apart every time we hit a bump which terrified my wife. Trailer was built 1984 and had more caulk then sheet metal.
Don A. on
The manager was very very nice and has a wonderful sense of humor....especially first thing in the morning. She helped direct and unhooked the unit.... nice to know she is right in my backyard,sort of...lol.
Robert B. on
This is not the location I started with. I book with a location at 5pm. At 3pm I was texted the location was changed and the time was changed to 4:30. I would not care but I was charged mileage and this location was farther. The service was great and no complaints about the truck
BETZAIDA R. on
Great service
MICHELLE S. on
Jon was very helpful and explained the contract to me completely. Look forward to storing by “stuff” in the unit.