My pickup time was 9am. when i got there no obe was there. I called and the person didn't know about my reservation. He finally found it. He said keys were in the bottom black box. they were not. They were in the Top black box that was locked. No combination he gave me over the phone worked. He said he'd be at the location in 15 mins or less. He was there in 30 minutes. The truck had no gas Overall the truck was clean and did the job. This location I wouldn't recommend unless you absolutely have to no gas in the truck the
Tammie W
Customer Reviews for Stormin Normans Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who checked me in was pretty silent, not very personable. Also late to pick up and then didn't check it back in on time so U-Haul had to call me even after I called the contact number who called me saying it was dropped off. Very strange having what looks like a random person rent you the U-Haul. Wasn't wearing U-Haul anything, called from a personal number but then didn't answer own phone when I called for drop off (a woman answered the phone). Very strange. However the truck was great and worked and got the job done!
Allison KMassive confusion tried over charge lied about not being cleaned out was out of gas didn't check tryck.in when I returned it until 2 days later and tried make me.pay it all had 0lenty good u haul experiences but this place was horrible would never use this location again for any reason its worst one ever Seen very dishonest manipulate people trying screw u
Katelyn W