get a new agent at that location
THOMAS Z
Customer Reviews for Storsafe of Downtown Venice LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location manned by one person. Great location but personnel onsite was not enough. People waiting in line for service.
PHILIP BI used the Uhaul app to reserve a truck and that was a horrible experience, but the lady that worked at Uhaul was very helpful.
Mikhael SNo receipt
ENRIQUE MIncredibly positive experience! Great job!
JOHN PGreat Service!!! Thank you !!
JAMES BEmployee not on time when I booked rental and not friendly when I picked it up and told me I was late by 10 minutes when she was kare getting back from lunch by 45 minutes when reserving my trailer
BRUCE MStay the same. Lol
EDMOND PUnable to review personal or cleanliness business was closed
Darryl CThe person running the store has a great personality and very helpful. Thank you for the use of your truck!!!
Elizabeth BShannon is wonderful, always doing more than what’s expected.
Jamaar SVery nice people great service.
Michael JThe gentleman in Venice, Florida did a great job and he was very professional and knowledgeable. Also, the gentleman in Springfield was very nice. Much different than previous experiences at both UHaul’s.
DAVID CThank you for a great experience!
Linda PThe truck had electrical issues. I had to check the air pressure in the left rear tire every time I stopped for gas. The fuel economy gauge flashed off and on. Or it would stop working and a couple hours later it would turn back on then turn off. That continued throughout the entire 2558 mile trip. The rubber stripping on the left side of the windshield came off flapping in the wind smacking the passenger window, until it actually fell off. I believe that the truck that I rented was in Hurricane Milton and received water damage to the electrical units and they rented it out without knowing the damage to the truck. I would never recommend either the pickup station or the drop off station in Ranco Cucamonga off of Holt street.
Tamara GThank you Shannon for your hard work dur6 hurricane z Milton. You saved my stuff when you could have been home talking care of your own. Much love.
DEBBIE WFriendly and fast service. Thank you.
MARCEL VGreat people great product
RHONDAL MSales person was helpful friendly and very courteous.
RICHARD TI was able to rent uhaul with ease, staff was friendly and helpful. Thank you
DAVID WThey need more help!!! I use them often but going to change locations if service does not improve. Sometimes i have to drive over just to see if a truck or trailer is available as it takes a day or two to receive a call back. Then i have to wait in line to get help!! Shannon & the new guy are excellent to work with but they need another worker for the AM shift for sure!! Whoever owns this business is LOSING business because people won't wait for 30-45 minutes to talk with someone !!!!!
JAMES BShannon is always a pleasure to work with and makes the rental process quick and easy.
DAVID SI was told about the dropbox for after hours, but I was not told about having to Have the U-Haul app on my phone and that I would have to take pictures and everything When I turn the truck in.
JAMES LVery easy!!
JAMIE MGreat customer service and selection of trucks
CARL BI have rented from this location several times never had a bad experience.
FREDERICK MLove the extraordinary customer service!
PERFECTO BGreat and fast service!
VLADIMIR MGreat as usual. They're super quick to help and assist with any needs. Thank you!
ANTHONY KNothing to improve on the check out. I was in and out in less than 5 minutes.
WILLIAM SThe lady who helped me (Shanon I think was her name) was very helpful, nice and professional . I would definitely rent here again!
NICHOLAS CThe lady that helped me was very friendly and professional. She hooked the trailer up for me even though I could have done it myself. This is the location I will use from now on.
STEVE GShannon was outstanding.
MIKE SAlways Great Service!
Jamaar SService and personnel was excellent. The young lady there was knowledgeable and hooked up the trailer to our vehicle in no time.
COLLEEN SThe person that checked us in was very helpful
ANTHONY FGreat help from Shannon (hope that's her name). She was super friendly, helpful and efficient!
Nicole MThe woman we talked to was having problems with a slow computer. So maybe more updated technology.
Jaden WTwice we showed up to return truck and not once was anyone there to assist or answer questions.
DAVID NEvery employee, from Texas to Florida was so nice and accommodating!! Definitely recommend!!
MISTY CGreat experience, excellent process. The vehicle rented was extremely clean and functioned perfectly.
MARTIN TGreat Service !
James HThey were very nice & helpful
Thomas TFriendly and accommodating staff
Dorothy GUsed this location several times always courteous and thorough
Michael TVery helpful
Larry FFriendly and easy. The only issue was the uhaul app not working with after hours return. Best moving truck I’ve ever rented from anywhere ever. Clean and perfectly maintained.
Adrian BShannon & Staff are Great!
Jamaar SFriendly staff! Nothing to change!
Tim SYes we certainly love dealing with Shannon , and she was great dealing with! Than her for me….
GLEN SWhen I got in the back I coughed my head off. I asked the attendant and she said all she had done was blow trash out. No chemicals. But I was coughing and my head hurt for several hours.
Edward SThe staff at this particular U-Haul is exceptional. Shannon does a great job.
JOSEPH ABoth Shannon and the gentleman that did my pickup (I cannot recall his name) were both great! I look forward to seeing them again in August when we'll need another trailer.
Levi S