Have better selection of boxes.
JAMES M
Customer Reviews for Storsmart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t have any input as I dropped off the vehicle.
DAWN SStaff was excellent to work with. Professional, knowledgeable, and kind. I would highly recommend this facility.
NICOLE GNo one was there and it was very difficult to back the trailer into a space.
WILLIAM HGreat visit with no issues. Looking forward to using the service again in the future.
NATHANIAL SAgain, very easy to work with staff. Super friendly and professional.
STUART WI rented 2 trucks . Only 1 was at the location I set up with a MONTH in advance. Day of pick up , location had 1 truck. Was told the next 1 was right up the street. No luck at that location, now I’m sent to a 3rd location. Very frustrating considering I set this up so far in advance. Not to mention I have people on my clock getting paid while I run around trying to find truck #2.
RANDALL CEverything went smoothly, the gentleman that helped me was wonderful to work with, I will absolutely use this location again.
KATIE LIt has been great here as well as Grand Island.
Ruth KGood dude
Steven WNothing. The gentleman who waited on me was extremely helpful and had an excellent attitude. In the past, whenever I have rented from Uhaul, I have been waited on by someone who seemed angry to be at work. This gentleman was cordial and very helpful. I told him how much I appreciated that.
Rex ATroy was a very knowledgeable representative for UHaul. He offered suggestions for packing and was very friendly.
Stephanie WN/A. Great job
ROBERT FThank you ALL!!! It's been a pleasure knowing and doing business with you!! God Bless!!!
MARK A | Overall ExperienceDon’t go to north ave and 29th. Drug house.
Thomas SGreat crew. great equipment. Great cost of rental.
Dale SEverything was excellent! We needed a moving truck on the fly and had it rented in minutes. Customer service is above and beyond!!
Megan MI paid full price for a two day rental but only had the trailer 24 hours. I was hoping to get a little credit back.
WENDELL WThese guys to a great job, place is clean and well run.
Cindy LPatient and nice people I stored my things there for years.
CORINA D | Overall ExperienceThere is NOTHING THEY CAN IMPROVE.They are the BEST UHAUL place I have ever rented a u-haul from. POLITE, ACCOMIDATING, They had exactly what I needed!!! I couldn't believe it... It wasnt too small nor too big. I measured to him inside of what I needed to haul, n just by remembering what I remember 15yrs ago when I had put the things at my friends house that I needed to get out due to him passing away...n everything fit perfect all the way to the back of the trailer n didn't even have to put anything in my pickup in the icky cold snowy winter weather. Wow!! What a U-Haul rental place!! Thanks Troy, David, Grant. What a heck of a U-haul Storage Team!! Thanks Again, Christine Foley🤗🤗🤗
Christine FGreat guy. Friendly . Weirdly similar life style to me. Cool though.
Dominic MNothing, staff was very accommodating with me returning it a little later due to a weather problem.
Jeffrey CTroy and Lance were great guys to deal with. I enjoyed my experience very much. I desperately needed a 20x30 storage unit. I've used Storsmart several times in the last 12 years, it's always been good!! Thank you very much!!! J.D. Mullins 1994 Astro van
Jerry M | Overall ExperienceEveryone was very accommodating and we would definitely recommend it!
RON & | Overall ExperienceNo need to improve.
Kenneth RThe location was clean and they opened up for me at 8:00. The staff was very helpful. had tried to get my truck at the location where my goods were stored, which would have been much better for me. My biggest complaint was the condition of the truck. I have rented U-haul trucks before, but this one rode really rough. If I had not been on such a tight schedule, I would have returned it and requested another one. It bounced all over the road, empty and full. The plastic wheels on my roll around microwave cart broke into small pieces. This truck was supposed to be a "comfort ride". I don't know what the procedure is for checking out trucks when they are returned, but this one should have been sent for new shocks.
Jane LI've used this location before. REALLY friendly staff. Very helpful and fast.
Tom MFriendly, easy to work with.
Melinda HExcellent help!
Brandon ANice employees friendly s they told you that rules step by step what to do n what not to do nice people
Jose T | Overall ExperienceThe fellow was very accommodating and helpful. Check in was smooth.
Danita SFirst time ever using a storage unit and you guys made it so easy and painless! Thank you!
Suzie C | Overall ExperienceVery friendly helpful courteous staff. Would definitely recommend 👌
David E | Overall ExperienceThey did have a typo on the mileage going out being less than actual but called in and had a mileage adjustment made
MARK NLance was great. He was a huge help and made the experience enjoyable
Adam H1st Class ... both ... Facility and Service.
Farley IThank you for your service. Completely hassle free experience!!
Jennifer H | Overall ExperienceThank you
Kelly A | Overall ExperienceThe location was fine. The issues I had were with U-haul as a company. Such as not having the truck at the place I was planning and only calling the day before to inform me. Making no monetary accommodations for the extra cost due to having to round trip a truck. When I showed up to pick up the truck I waited on hold for over 20 mins to talk to someone to help me checkout my truck. Worst experience I've ever had. Will no longer be using U-haul when I move.
Mandi LFriendly staff. Helpful and courteous.
Valerie STell the people there not to feed a line of bullshit when it comes to the air pressure for the tires. When a customer asks for the air pressure in the tires to be increased to the rated pressure listed on the tire, tell them to do it.
Michael MCustomer Service
Casey SThey did a great job.
SUSAN WGreat job as always at this location.
THOMAS SParking area covered in “Black Ice” Falls, slips, injuries inevitable. Fell exiting truck in drop off lot. Dangerous to clients unfamiliar to winter ice. Very very Dangerous!!!
Donald PMike was very helpful.
Rick HComputer system has/had so many problems, putting the people in an awkward position
Kelly AAgain, the computer system was having pro lems
Kelly AAwesome service went very smooth
Tammy BI traveled from Palisade CO to Oklahoma City & rhey say I drove 1600 miles plus
james cAcceptable experience.
edward sYour check-in app stinks All it would do was push me to the next reservation I had
p.j. cWaited to open and no one there Saturday afternoon when I returned the truck and did not adjust my rate because of covers.
William H