I didn’t interact with anyone here (but was required to say if the personnel were helpful), but it was clean and accessible.
Alun T
Customer Reviews for Storstuff Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great and the staff were very friendly and helpful. We were doing pick up with our phone, but when we needed help she was right there and answered all of our questions.
Glen BActually follow through on providing the truck that a customer reserved. I had 3 different confirmations - text, phone call, and email - confirming my reservation for the 10' truck. When I arrived to get the truck, there was not one for me. Also, using the App, as I was directed to, was problematic. The location was closed, which wasn't supposed to matter, but the App did not provide the lock # or combination so that I could obtain a key to the truck. The area manager weakly apologized, but only after I complained. I will NEVER use u-haul again. It was a stressful experience due to the incompetence of u-haul and its employees.
LISA SI had to get the gentlemen to get some equipment out of the box, 'he apologized
KENNETH WThe man was working alone. So to expedite we tried to load it on our own and found it very heavy
elva zThe employees were professional and helpful. The equipment was ready and it was a quick easy process.
JIMMY WThe person working there was extremely helpful. He even helped me hook up the trailer to my truck. Great place to do business.
Kenneth FThe trailer pulled easily and tracked well. The staff was great. The only negative was that the trailer floor was quite dirty. It did not impact the cargo that I was moving but if I had been moving furniture or such, it would have required cleaning.
Robert HThe passenger door was damaged and made a loud noise when opened. We were running this truck to tow, but the hitch only had a 1 inch clearance between the ball and the bumper. Whose idea was that? It was absolutely unusable for our purposes. I had explained what our intention was to various people with U-Haul, and no one advised me that with the 1 inch Clarence on your balls it wouldn’t be possible. Why not come up with a hitch with at least a 2 inch clearance.?
Stuart BThe passenger door was damaged and made a loud noise when opened. We were running this truck to tow, but the hitch only had a 1 inch clearance between the ball and the bumper. Whose idea was that? It was absolutely unusable for our purposes. I had explained what our intention was to various people with U-Haul, and no one advised me that with the 1 inch Clarence on your balls it wouldn’t be possible. Why not come up with a hitch with at least a 2 inch clearance.?
STUART BSite was closed after hours
CHRISTOPHER KThe trailer pulled easily and tracked well. The staff was great. The only negative was that the trailer floor was quite dirty. It did not impact the cargo that I was moving but if I had been moving furniture or such, it would have required cleaning.
ROBERT HThere was Noone there, I did go twice to that location,but no luck.
ALBERT HProfessional and knowledgeable individual who helped process our return quickly.
RAUL Hnull
Weldon HN/A
ROBERTO IJust a really nice experience
JAMES Wnull
Juan Fnull
ADDISON CThe Manager is Very Personable as well as knowledgeable and helpful...I will b patronizing this facility for all my renting needs
RONALD Ogreat!
RICHARD GThe rear door was extremely hard to pull open once unlatched and the latch was very difficult to close and lock. I have used this type of truckmany times and never encountered a door and latch so difficult to open.
CORKY MWe waited outside for 10 minutes after opening time.
Marisa OVery helpful and easy, thank you!
TRACEY YNot sure why the employee had to lock the door and let us in. Little bit sketchy. I not sure 8fnit was a bad part of the neighborhood but when we returned the truck there were cops next door. So just like the person in the store who had the door locked, might be a good reason to look for a different uhaul location.
Dawn Pnull
ALYXANDRA OThe staff member was great. The uhaul truck however was not. The driver's seat was taped together and when you sat in it you stuck to the tape. Even a seat cover would have made it more comfortable.
grant SStorstuff location and staff was excellent
Willem GVery professional and kind person. Visit 3 other U-Haul locations and they were closed. The mom and pop store are not that great. Thank you,Ed
EDWARD BJulie in the locations office was absolutely a delight to meet. Couldnt have been more pleased with her customer service and helpfulness. Equipment was also exactly what was needed and location was perfect for our destination. Will definitely use this location again.
William HJulie in the locations office was absolutely a delight to meet. Couldnt have been more pleased with her customer service and helpfulness. Equipment was also exactly what was needed and location was perfect for our destination. Will definitely use this location again.
William HVery professional and kind person. Visit 3 other U-Haul locations and they were closed. The mom and pop store are not that great. Thank you, Ed
EDWARD BProperty closed dis a self return.
Cheryl BGlad there are several locations to drop off, convenient.
TAMMY DStorstuff location and staff was excellent
Willem GLocation was located along the railroad track while Apple maps takes you to the location in a parking lot not accessible to the U-Haul lot
Mark HThe staff member was great. The uhaul truck however was not. The driver’s seat was taped together and when you sat in it you stuck to the tape. Even a seat cover would have made it more comfortable.
REBA SEVERYTHING WENT SMOOTH WITH THE PICK-UP. COMPANY REP WAS VERY PROFESSIONAL AND COURTIOUS. HE HAD ME IN AND OUT IN ONLY MINUTES.
SCOTT WNot sure why the employee had to lock the door and let us in. Little bit sketchy. I not sure 8fnit was a bad part of the neighborhood but when we returned the truck there were cops next door. So just like the person in the store who had the door locked, might be a good reason to look for a different uhaul location.
DAWN PVery helpful and easy, thank you!
TRACEY YThe employee was very helpful, much more than the 5 or 6 other locations I had to deal with. Dealing with U-Haul was a big pain and confusing. Even dropping off my rentals proved to be a hassle!! Customers shouldn’t have to call and ask for verbal and email verification form the return location because U-Haul can’t do it.
Richard RThe rear door was extremely hard to pull open once unlatched and the latch was very difficult to close and lock. I have used this type of truck many times and never encountered a door and latch so difficult to open.
Corky MWe waited outside for 10 minutes after opening time.
Marisa Ogreat!
RICHARD GThe Manager is Very Personable as well as knowledgeable and helpful...I will b patronizing this facility for all my renting needs
RONALD OJust a really nice experience
JAMES WN/A
ROBERTO IPlease make sure the employee is there on time at the office. I’ve waited 30+ minutes for someone to open the office for me to pick up my keys. This was cutting into my check in time as well. No discount was offered or anything.
CHRISTINA SNone
THOMAS MN/A
ROBERTO IMaybe have a QR code on door with instructions for people to download app if no one is there. I helped a young couple who was going to leave bec they didn't know what to do. I don't either. The lady inside said she wasn't suppose to be working and told me to download app to get a truck. If she didn't tell me that, I would have been clueless.
Maria JNobody was there . Nowhere does it say there is a key drop box for early drop off or after hours drop off
ALFONSO A:)
BEN OThe young man at the counter was extremely kind and helpful.
CARMEL DMore packing supplies would be helpful, and less mud
Nathaniel WEasy to get to. Pickup/ drop off was fast.
Jennifer PEasy drop off location. Followed the app instructions and dropped the key in the return box. To less time returning than picking up.
BROOKE CDelayed response in return procedure was troublesome. Hope i don't get billed for another day.
George OOur attendant, I believe her name is Marielynn was one of the most courteous, gracious, and helpful persons we’ve met. She certainly eased our stressful situation, which she wasn’t even aware of, tolerable.
SHARON MMarie was very helpful - we left a small glass shelf and she reported it to us and helped to get it back to us. Thanks for her going the extra mile.
Mark HIt is easy to find using Google or Apple map navigation. Clean organized and staff was very helpful in explaining the process once there. I prefer to talk to someone versus only using apps.
Javier Mit was good great customer service
MICHAEL CAll was well and I'm going to be a repeat customer.
Louis EDrop off gal was great, as were the movers we hired thru U-Haul.
Nanette FThis lady was super nice. I have no complaints about how I was treated. I feel like she could have more confidence because she a good employee.
Andrew B