Customer did not leave a comment.BEVERLY C.
Customer Reviews for Stowaway Self Storage VIII LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented from here 3 times in the past few months. Excellent service, trucks and a great location all around. Donna and Kevin have been truly wonderful and moving is a chaotic time- they have gone above and beyond to help me and have a van/truck available! I'll be back again- for sure!Carrie P.
I LOVE this place! I have rented from there 2 separate times and will be doing it again in the coming months. Excellent experience. Super easy process. Great Uhaul vans both times. Donna is awesome!!!!Carrie P.
8 year old equipment (2013 model year) that had more waves in its body than an episode of the original Hawaii Five-O (I had to take 14 pictures of damage to the truck), and making an air pump noise hardly inspires confidence. That truck should have been sold 3 years ago.William S.
could not have been betterTheresa H.
Although I like the location I am extremely displeased with U-Haul for charging $20 because I could not do the check out. The reason I could not do the checkout was because I put my keys in the box prior to trying to check out and then realized I needed my keys to be able to get the information. When you send an email such as this or a text you should highlight bold and ensure that it is seen that the keys are needed and not to throw the keys into the box prior to checking out and or you should have a large sign on the box that says check out prior to disposing of the keysMichael E.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.Jamie C.
Great service at Jacksonville locationReginald J.
Customer did not leave a comment.Michael D.
I was very satisfied with the service. I even went back a few days later for a second rental.Anthony B.
I was very satisified with the way the staff conducted business. Professional and friendly.Anthony B.
The U-Haul associated (Donna) provided excellent customer service. I left a voicemail before normal office hours requesting a confirmation for the truck rental and within moments of the opening office hours, Donna called and left a message confirming that the truck would be available as agreed upon and further indicated that I could call back with any other questions. On Friday, Donna had the moving pads and truck dolly ready to be placed in the rental truck to minimize the time spent at Stowaway. I will be sure to use Stowaway U-Haul for my next rental needs due to Donna's exemplary customer service.Stanley P.
I did not realize there was not a ramp that extended from the truck which made it very difficult to place the large heavy items in the truck.Theresa M.
Customer did not leave a comment.KAREN D.
Donna was great. Made it easy and made me feel like a valued customer.Michael C.
The ride was rougher than any other vehicle I have ever rented. I was getting bounced around so hard that I do not have adjectives sufficient to describe it. I had a bottle of water in the cup holder with my phone sitting next to it. Water got splashed out of the bottle and onto my phone, so much that it got past my water resistant Otterbox cover, between the screen protector and the screen so that I couldn't even answer the phone. I had to pour the water off. This was on roads I drive on all the time without a problem.D T.
Customer did not leave a comment.Tianbao L.
Nothing everything was great, woman at the counter was awesome.Michael R.
Second time we used this location Never had any issues , has always gone smoothly Customer service is very good and the employees are pleasant and helpful Thanks U-Haul !Lynne M.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.olena B.
Customer did not leave a comment.Michael D.
No one told me about $1.59 per mile I would have to pay,or tell me anything about a mileage charge,rental fee was $29.95 for the day/24 hours,very deceptive policy.I will not be using your product again!!Robert W.
Dropping a large truck off doesn't really fit well at the provided front parking spaces for uhaul, might make that clearer to people dropping off at this area.MATTHEW C.
Customer did not leave a comment.Kevin B.
Van was very clean and well maintained.James E.
Could not have been betterRobert B.
Lady at counter was very friendly and a pleasure to talk to. Would definitely recommend this location and will use again.Joseph C.
Customer did not leave a comment.Michael C.
It was great nothing.Maryanne L.
Very friendly and business like. Will be back!Allan B.
Lady at the counter was AWESOME!! The truck was junk. Steering is way off. Hard to keep straight. Definitely needs an alignment!!!Patrick M.
The fuel gauge was reading 1/4Humam A.
The location was wonderful and took care of us after the online check didn't work. The online check in was laggy and kept timing out before I could use it. Am very appreciative of the woman working inside who let us pick up in person despite the location having closed a few minutes before.Kevin B.
Customer did not leave a comment.Melissa O.
The representative was amazingNichole E.
Excellent Customer Service - will definitely recommendDavid E.
Customer did not leave a comment.ERIN B.
Customer did not leave a comment.William P.
The breaks need to be checked out. They screeched at every stop.Alexander K.
Very friendly, made arrangements for me to be able to return the equipment on a day that they were closed.Charles G.
Customer did not leave a comment.Bernadette J.
Donna at Stowaway is wonderful! I have rented from Stowaway several times and have always had a great experience.Ronnie A.
Please have employees wear a mask.Allen N.
Customer did not leave a comment.christopher S.
Everything was done very efficiently from walking into the door, getting the vehicle and returning it. I honestly didn't see anything that needs to be improved upon for the next customer. The staff was very cutesy and respectful.Darline W.
Customer did not leave a comment.ANTHONY S.
All was good were half hour late for pick up. No problem. Courteous and truck ready to goRay B.
Your worker Don is very great to speak with and do business with she really is a professional at Uhaul and I really look forward to seeing her every time I come in to rentConstance D.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Ryan F.
Customer did not leave a comment.john R.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Ann M.
I would recommend a larger parking space for the 26 foot trucks.Avon B.
Customer did not leave a comment.John W.
Customer did not leave a comment.Beau O.
Customer did not leave a comment.Mary M.
Donna was great and easy to work with. She had everything ready to go when we arrived to pick up the truck. Great job Donna!Richard H.
Great customer service and reasonable pricing Keep up the great workDiane S.
Customer did not leave a comment.Donna M.
Customer did not leave a comment.Maureen M.
Again, I would suggest using another company. The communication between the reservation service and locations very poor.LINDA W.
Customer did not leave a comment.Charles M.
My overall experience was outstanding. By far THE BEST I've had with ANY U-Haul Rental!!!!GEORGE T.
Give instructions in one email so I don't have to call and get frustrated. Was standing in the rain forever until I called for a code and she explained I had to do all the check in before getting the lockbox code.Hahnmie L.
Customer did not leave a comment.Ryan H.
Nothing! All just right. :)BARBARA M.
Initial on line steps were hard not having an account / app on phone in place. Should stress to have app in place with account if doing via mobile. Thank you, SteveStephen M.
Customer did not leave a comment.Valerie M.
Very friendly, nice, and professional. Would definitely use this location again if needed.Christina P.
Customer did not leave a comment.Stephen W.
Great service!Patrick O.
As previous reviews stated, the customer service representative was very nice and helpful. I will definitely use this location again, just because of her. She deserves a bonus!Maureen G.
Customer did not leave a comment.james H.
Customer did not leave a comment.Alyssa B.
Quick, Easy and Friendly checkout with affordable rates.Johnny B.
Customer did not leave a comment.SEUNGYONG C.
Customer did not leave a comment.Ralph M.
More parking spaces for larger truck rentals. It was tough to park.Patrick M.
The team was great. Helped in a stressful situation.Jeffrey N.
Customer did not leave a comment.DANIELLE F.
Donna and Ashley were excellent! I really appreciated the fact that they did everything possible to help me with my move. I would consider them both as a model for what a great customer service experience should be .Michael B.
Customer did not leave a comment.LAURA S.
Pickup host was great. Truck was excellent. But self check in and out didn't work.Paul M.
Donna went out of her way in being helpful.michael M.
Customer did not leave a comment.Maureen D.
Customer did not leave a comment.Shannon C.
Customer did not leave a comment.Kevin O.
Customer did not leave a comment.Ronald T.
Worked very well considering the circumstances. Very friendly and always easy to rent the vehicle. I'm a repeat customer and will return in the fall. ThanksAllan B.
Customer did not leave a comment.Benjamin A.
Keep up the great work.Michael K.
Customer did not leave a comment.Dino A.
The UHaul rep at counter was great, very knowledgeable and freindly-Thomas D.
Customer did not leave a comment.Yvonne V.
This was not my original location, my reservation was at the UHaul on Easton Rd in Horsham. When I arrived they did not have my reservation nor the equipment. Apparently the call center did not process properly, the folks at Horsham found the equipment at Warminster location and all was well! Good save by Horsham and good experience at Warminster!Thomas M.