Customer Reviews for Straits Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

1.0

When I talked to U-Haul reps on the phone (several times) to "confirm" my return home reservation, or look for a location near me to pick up an auto tow dolly (to return home), they seem to not know U-Haul locations along my route to pick up a unit. This is after I've already reserved a unit near me to pick up, which is now no longer available. When trying to find another location that was open Sunday, they referred me to a store northeast of where I was, even though I was headed southeast. They also recommended another store not along my route. Bottom line is they don't seem to have a map of where I am, where my destination is and a listing of stores available to select from. It's a crap-shoot! Also, you have a policy where the customer needs to pick up the auto tow dolly with the vehicle that will be towing it. And, you won't budge from that policy. So, on Saturday, a day before I was scheduled to go home, while there were no stores within a reasonable distance to pick up an auto tow dolly on Sunday, I had to pack up my motorhome on Saturday and go pick up an auto tow dolly. I had to disrupt my campsite and family, pull out the motorhome and be gone for over two hours. There is no way I was going to go home without putting the tow dolly on the back of my Class A motorhome and then put my van on the tow dolly. Yet, your policy would not allow me to pick up the tow dolly with my van. So, when I got back to my campsite with the tow dolly, I removed it from my motorhome, put the motorhome back in the spot it was originally located, opened up the slide-outs and tried to enjoy the rest of my vacation until the following day, when I re-attached the tow dolly to my motorhome, then hooked up my van and drove home. What an inconvenience! You're worried about liability but there is no way, when I'm 240 miles from home that I'm going to do ANYTHING with the auto tow dolly other than hook it up to my Class A motorhome and then put my van on it! Stupid!

Rating:

5.0

Taylor didn't have the truck I needed in stock, but he promised to get one in time, and he did.

Rating:

4.0

This place appeared to be a one man auto repair shop. The employee was working out in the garage so I had to walk out into the garage to find the guy. Once I found the employee, he was very helpful and took care of me right away.

Rating:

5.0

Friendly. Efficient. On Task

Rating:

5.0

Excellent.

Rating:

5.0

Very helpful!

Rating:

5.0

Nothing. It’s fine

Rating:

3.0

I returned the trailer after hours. The shop was closed and I completed my return via your app. It was easy. But, the lot is fairly tight and it was dim, light, so I had to use my phone flashlight to aid in my unhooking. I’m experienced pulling, hooking up and unhooking trailers. Otherwise I would have returned the trailer during business hours.

Rating:

3.0

-

Rating:

5.0

Taylor was great and helped us hook up the trailer and disconnect it when we got back. Excellent service.

Rating:

3.0

The inside was really dirty. I went to the nearest Dollar General got Clorox wipes and the wipes were black. I also got an air freshener because it stunk so bad. The back where you haul stuff was clean. Wish I could of drove from there .

Rating:

3.0

The 6x12 enclosed trailer did not have enough tie down locations. The left and right sides did not match - it would have helped if they had

Rating:

5.0

Two thumbs up!

Rating:

5.0

I was confused about which U-Haul location to drop the truck off at--but the staff was very professional about pointing out and dealing with m mistake.

Rating:

5.0

Definitely will use again.

Rating:

5.0

They are awesome 👌 👏 👍

Rating:

5.0

They went above and beyond with all their help

Rating:

5.0

Make sure we understand that there is no built-in tongue jack and why.

Rating:

3.0

Guy was in the back so it took a bit to get him to come to the front but he was nice

Rating:

5.0

Excellent service, easy to use auto loader and excellent price.

Rating:

5.0

Beth was great, friendly and helpful to drop off the dolly

Rating:

5.0

Excellent experience

Rating:

5.0

We had to return the truck because it had poor alignment and passages side front tire was bald on outside. He gave us the trailer for free but could not give us the 20% discount I was given for making the reservation Thur the use of the app. Will Be calling.

Rating:

5.0

Owner always friendly and helpful. Pick up and drop off.

Rating:

5.0

Overall great experience with hitch up and return. Owner of company very good and responsive. We have more to move so will be back.

Rating:

5.0

Service was prompt and friendly. Equipment was in good shape and I had no problems.

Rating:

5.0

Nothing, my experience with this place was outstanding.

Rating:

5.0

They made sure all my belongings were out and had me on my way quickly! Will be going back forsure.

Rating:

2.0

The ratchets for the stramps were rusted. And I returned it a day early and then they charged me a late fee. I have pictures that are dated of me dropping it off and of the call that I left a message that it was there. So I don't feel that was right to be charged a late fee.

Rating:

4.0

Heat it up!!! 😁

Rating:

5.0

Amazing Service… Would definitely use again. (Taylor was awesome!)

Rating:

4.0

U-Haul charged extra mileage charge — not sure why. Would want clarity about that before we rent our next U-Haul.

Rating:

4.0

Made Reservation on line. Everything from pick up to return ( local rental) went smoothly.

Rating:

3.0

I spoke with Dan earlier in month re: questions of renting truck out of state. He was helpful. Retuning truck was more difficult then expected. Office was closed. Had to wait on line total of 45 minutes plus. Melissa was the person that finally answered and took us through proper process of logging in truck and returning key. She was kind, patient, and very knowledgeable. Thank you very much.

Rating:

5.0

Atul was not the original drop off location. The original was closed due to hurricane Helene. They directed me (phone call) to Atul’s location. He was very polite, professional, offered to help position and disconnect the trailer and completed the drop off paper work immediately. I was pleasantly surprised at how well I was treated.

Rating:

4.0

The only thing was the truck starts bouncing when you hit about 40 other than that awesome 👌

Rating:

5.0

The agent was knowledgeable and hooked up the car and tested it etc, with no problems. Very professional operation. THe trailer was in great shape.

Rating:

3.0

If they need to be In this area.

Rating:

5.0

I rented the dolly on Friday. It was my understanding that I needed to return it by Sunday, or be charged an additional $20. I went to the location to find it was closed, not unexpectedly. I think this is an automotive repair shop and I can't say if the facility was clean. Also, I didn't interact with anyone ans the business was closed. This is why I anwered "no" to the questions regarding the facility and staff. I left the dolly and took a picture of it at the side of the facility should there be any questions. Apparently this was OK to do as I don't think there have been any additional charges. So, overall this worked out great!

Rating:

3.0

This was not the location i was given. I was given something like 3050 Polk which was closer. I dropped it off on Sunday when they were closed and called them (left a message on their machine) They never signed it in until the place in St. Louis called me to find out why it hadnt been checked in. THen they called them and it was checked in so really no problem. I put in these ratings even though this was not the location listed above because otherwise i cannot get off this website

Rating:

3.0

Bigger drop box slots for fat Uhaul keys. The business was closed and didn’t speak to anyone. Just strictly drop off and send Uhaul pics of interior & exterior of the truck.

Rating:

5.0

Straits is great! Helped me when Paul's auto wasn't available to pick up my trailer

Rating:

5.0

The location has short hours 9:00. am.-4:30pm

Rating:

5.0

Accessible location. A gravel pad to set equipment on instead of sand would be ideal as the jack mechanism sank in the ground a couple of inches. Overall satisfied with the experience.

Rating:

3.0

A clean truck.