Customer Reviews for Straits Auto Sales
(U-Haul Neighborhood Dealer)

184 reviews

2911 S Oceana Dr   Shelby, MI 49455

(231) 259-5094

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 259-5094

2911 S Oceana Dr
Shelby, MI 49455

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The self checkout was horrible and a VERY broken system. DON'T DO IT. From U-Haul "Well if you have trouble just call our 24/7 help line" who PUT YOU ON HOLD FOR OVER 45 MINUTES. We also tried online chat who gave us a different # which was CONSTANTLY BUSY. After driving 9 hours for this truck and then an hour trying to check out, this was absolutely not acceptable! We had to give up and drive another hour round-trip in the morning to use a real person. Oh, and that was because "we don't have a truck at your location" which they waited until the day before we were leaving to inform us!!! Seriously?!? Totally lousy service which they get away with. Another thing - they also said the 2 dozen blankets we rented would be in the truck, BUT THEY WERE NOT. Look at your other options for truck rental and DON'T use the self check out. The owner in Shelby was actually very nice.

Chistopher S. 
Rating:
5.0

We tried to reserve a truck from one of your dealers in Whitehall, Mi., but, the UHaul employee there was unfriendly and almost rude when quoting rates with such a manner that it was almost a dare to rent truck, sort of a take-it-or-leave-it air.So we tried the office at Shelby, Mi. The UHaul employee who answered, Tailor. was positive, friendly. knowledgeable and efficient. He quickly assessed the places we were going, mileage, etc., and determined we could rent a truck the following day. His attitude was so good that although going to Shelby was out of our way, we reserved the truck on the spot. You need more Taylors who know how to treat customers with respect and forthrightness. Thank you for allowing us this opportunity. Roseline Howes

ROSELINE GARZA H. 
Rating:
3.0

Thought the equipment would be available near my home esoecially since I reserved several weeks in advance. Not a huge deal, but. The car haulers are outstanding! Track well and don't sway/swerve. Very solid.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

GARY DEAN H. 
Rating:
5.0

The truck had been self-returned by the previous customer and was not clean, but it was well-maintained and worked fine. The dealer did his best to clean it up in the short time he had.

DANIEL GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

Diane F. 
Rating:
4.0

Customer did not leave a comment.

Cheryl J. 
Rating:
5.0

Very kind and helpful

Michelle L. 
Rating:
5.0

They were awesome. Super helpful and kind

Michelle L. 
Rating:
3.0

Buy more U-Haul equipment and have a little extra on hand at all U-Haul locations. This makes it easier and more convenient for customers to drive to closer locations to pick them up. It's a win-win scenario. No numbers to make that justification. It just makes perfect sense!

Ashok Z. 
Rating:
5.0

We had originally scheduled our equipment pick up in Hart, MI. Fortunately, I stopped by a day early to have my vehicle pre-checked and discovered that a trailer was not available. He provided me some numbers to call to solve the problem, which was helpful and I was redirected to Shelby. The Shelby location was great. He was very thorough with the hook up and light checks. I will use him again when needed.

BRIAN GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

MA-TRINIDAD CARO B. 
Rating:
5.0

Nothing! Taylor assisted me in every way. He provided excellent service and I will recommend/refer to this location.

GARY PAUL F. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
3.0

Customer did not leave a comment.

Abigale J. 
Rating:
5.0

Customer did not leave a comment.

DONALD WAYNE G. 
Rating:
3.0

Very small location. They took good care of me, but only had 1 truck. Luckily I had a reservation, or it would have gone to someone else.

Peter H. 
Rating:
3.0

Great customer service!

Marlene D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Taylor went above and beyond to help us by coming in after hours to pickup the trailer after a lighting issue has to be fixed at the car dealer.

TERRY F. 
Rating:
3.0

UHAUL is not this company's primary business. Mr. Roach was laid back, friendly and efficient.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Max E. 
Rating:
5.0

Everything was great!

JULIANNE MARIE F. 
Rating:
3.0

Customer service could be more friendly and courteous.

PHYLLIS ANN W. 
Rating:
3.0

Customer did not leave a comment.

Susan B. 
Rating:
3.0

Customer did not leave a comment.

BRADLEYR S. 
Rating:
5.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

JO HOWEY K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

The person at this location was amazing. Super helpful! Thanks!

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

JON JEFFREY H. 
Rating:
5.0

Very pleasant and helpful, easy drop-off process. Impressed with inventory of equipment.

Edward O. 
Rating:
5.0

Fast friendly service!

DALE LEONARD D. 
Rating:
2.0

My only concern/complaint is that this establishment made absolutely NO attempt to comply with current state recommendations regarding COVID restrictions. There was no sign requiring masks for entry and indeed the proprietor had no mask and no signs of any masks were seen anywhere. He allowed 6 people to be in a very small office simultaneously, making physical distancing impossible. At the end of our transaction he extended his hand to shake hands with me. That is the first time I have seen anyone do that since last May and is completely inappropriate. His lack of concern for the welfare of me and my family was horrifying.

RUSSELL CLYDE C. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Good service over all

ROYCE AUGUSTA P. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

NORMAN J M. 
Rating:
5.0

We were so pleased with this experience! The employees were very friendly and personable. Everything was clean and well organized. Such a great and easy process. Thank you!

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

TAYLORDAVID R. 
Rating:
5.0

Your salesman at the shelby location went above and beyond what I had expected. He helped me in such a way that took the stress out of me. Then called me to see how everything went ( unbelievable) . That's what you call service

MIKE T. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Straits has been extremely helpful both times I've used them, fantastically neighborly!!!!

Julie F. 
Rating:
5.0

Customer did not leave a comment.

ROBIN JO H. 
Rating:
5.0

Customer did not leave a comment.

JAMES STEPHEN W. 
Rating:
5.0

Great help and provided information regarding the incorrect hook up.

JEFFERY PAUL R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW TYLER J. 
Rating:
3.0

Other than the uhaul payment system for credit cards was not working properly. I also wish employees would have worn masks although they did practice social distancing somewhat

MarJean F. 
Rating:
4.0

Customer did not leave a comment.

james A. 
Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

BRENT D. 
Rating:
4.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Awesome Staff. They went out of their way to get me a Truck. They did a great job!

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
1.0

Very rude owner. Rude right from the get go. Horrible customer service I will never go back and will advise everyone else not to. Also had no blankets. Place was a joke

Chad K. 
Rating:
3.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Thorough, quick, helpful guy!

Tom M. 
Rating:
5.0

Everything worked out well. Thank you.

Tom M. 
Rating:
5.0

The agent was very helpful to make sure all my moving needs were met. Along with that the agent made extra effort to see that was happy with the choice I made.

Erich H. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Sindy H. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
3.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
4.0

Speed up check in.

Greg L. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Nothing! Very professional and helpful. Thanks, Michael Maloney

Mike M. 
Rating:
3.0

Tell all employees that there are 6 blankets/pads per package, not 12. I ordered 24 blankets and only received 12, As a result, some of our furniture was scuffed up and indented.

Karen H. 
Rating:
3.0

I dropped it off after hours and there was no problem, although they closed at 5 PM and I was charged for an extra day ( I picked up the trailer at 6PM so it was actually due less than 3 days.)

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
4.0

Customer did not leave a comment.

Wendy T. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

jerry B. 
Rating:
2.0

I've used U-Haul for many years as a mobile kitchen operator but after my most recent hassle where the reservations, the complete lack of customer service, and general attitude of the staff at this location I will in the future used Penske for my service needs. Their trucks are slightly more expensive, but now I see why.

Lori P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Tony L. 
Rating:
4.0

Both the people we dealt with were helpful and friendly.

Carol C. 
Rating:
5.0

The facility was very helpful and friendly.

BARB B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Great service keep up the good service!!!

Lyn T. 
Rating:
5.0

Customer did not leave a comment.

Connie O. 
Rating:
5.0

Keep up the good work!!

Lyn T. 
Rating:
5.0

People were great and very helpful. Transaction was smooth and I will be returning to all my rental business there

Ronald A. 
Rating:
5.0

Taylor and the staff at Strait's Used Sales were very understanding and helpful in resolving our issues including handling the cracked convex mirror. We felt very bad that they would have to clean the truck because an associate company did not do their jobs!

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Ed F. 
Rating:
5.0

Customer did not leave a comment.

Ed F. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
5.0

Customer did not leave a comment.

Brad F. 
No reviews have been submitted for this location.

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