Customer Reviews for Strand Storage Center
(U-Haul Neighborhood Dealer)

3,225 reviews

870 Frontage Rd E   Myrtle Beach, SC 29577

(843) 448-7067

Hours

  • Mon–Fri
    8:30 am–5 pm
  • Saturday
    9 am–4 pm
  • Sunday
    9 am–12 pm

Services at this Location:

Contact Us

(843) 448-7067

870 Frontage Rd E
Myrtle Beach, SC 29577

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–5 pm
  • Saturday
    9 am–4 pm
  • Sunday
    9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Barbara N. 
Rating:
5.0

Continue as is.

Thomas V. 
Rating:
5.0

All Good!! Thanks so much!!

David M. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

The ladies that helped us were very friendly and accommodating to our after hour pick up needs

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Not much. Was quick, profession and courteous. Can' ask for much better.

John F. 
Rating:
5.0

Customer did not leave a comment.

paul H. 
Rating:
5.0

Nothing to suggest. Everyone at Grand Strand Storage was very nice and helpful. Smooth transaction, great price. No complaints.

David M. 
Rating:
5.0

Nothing actually. Service was great and the people were friendly and easy to deal with.

David W. 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

BILL A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I was completely satisfied and would utilize their service in the future.

Joseph M. 
Rating:
5.0

Great Customer Service

WANDA L. 
Rating:
5.0

Q

Jennifer C. 
Rating:
5.0

very helpful and friendly staff, great location!

Mary P. 
Rating:
5.0

Great staff, well maintained equipment

Colin M. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Every encounter with every person that works there is ALWAYS friendly, helpful and knowledgeable.

Christine H. 
Rating:
5.0

This group is the best U-Haul office I have ever worked with !

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Cliffird F. 
Rating:
5.0

Customer did not leave a comment.

Joanna D. 
Rating:
3.0

Please FIX THE GLITCH IN YOUR PRE-REGISTRATION PROCESS. This was ridiculous, outrageous, and completely unacceptable. No one should ever be as inconvenienced as I was, not to mention my b-in-law who took his whole morning off for this, and this wasn't even supposed to be the original pick-up location. I won't be using U-Haul again; that is for damn sure. Why did Mona Carden in Sylacauga, AL register me a truck for 10 am pick-up at her location and then tell me the day before, "I don't have a ten-foot truck on Saturday." Alexander City in the rain and fog was an extra thirty minute trip. I am done with this company and am making sure everyone I know is aware of this misadventure.

Michael W. 
Rating:
3.0

2 1/2 hours costs $65. Not worth it cheaper elsewhere. Don't let the 19.95 price draw you in they get you with .99 a mile. Most other place allow you so many miles and than charge after that. They start as soon as you move the vehicle.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Keep Jack and your great team in place. They are fantastic!

Sheriece W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

All good, nothing needed.

Kenneth B. 
Rating:
5.0

Staff was extremely nice to work with and helpful

Kevin F. 
Rating:
5.0

Easy and wonderful!

Thomas S. 
Rating:
5.0

Thank you so much u guys are great

Ravenn J. 
Rating:
5.0

Friendly, helpful great location

Roland C. 
Rating:
5.0

Steve & Terry we're great ambassadors for the U-Haul product franchise. They are afraid to ask questions on the purpose of my toe of which determined on what equipment I needed. The paperwork transaction was seamless. They both were spot on w/ customer service

Jared C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Extremely friendly, great help with the entire process.

Thomas G. 
Rating:
5.0

The location helped me return my equipment even though I arrived a bit after closing. They were really helpful and made the stressful day a bit easier

Kyra N. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

thomaas B. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Rainer K. 
Rating:
5.0

Keep the woman that works there

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Truck had only less than 1/4 tank of gas, would have been better to start off with more. Other than that, all went well.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Whether it be running a 24 truck or a furniture dolly they are very thorough very fair and very friendly. I would suggest going to this place to anyone Great job guys. Thanks again 😎

PATRICK G. 
Rating:
5.0

Very friendly and helpful !

Jackie D. 
Rating:
5.0

Customer did not leave a comment.

CAMERON G. 
Rating:
5.0

Great people to work with. Process went very smoothly. Equipment was in good condition and well maintained.

Craig M. 
Rating:
1.0

Very congested and no space to park Entry has no space Need to relocate to spacious place

Girish P. 
Rating:
5.0

To resolve my initial catastrophe on pick up from another location, I reached out to the general manager Brittney Todd who had supplied me with excellent customer service in the past. Although she could have legitamitely told me that this was not her problem, this was not the case. After explaining my situation she went above and beyond to rectify my problem, and I was able to complete my move seamlessly. Thank you for excellent customer service Brittany.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

bruce P. 
Rating:
4.0

great location..

Dan F. 
Rating:
5.0

Very friendly and helpful.

John D. 
Rating:
5.0

Steve made my dropping of a breeze!

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Carla R. 
Rating:
5.0

Customer did not leave a comment.

Marcelo G. 
Rating:
5.0

Customer did not leave a comment.

Belinda P. 
Rating:
5.0

Fantastic service. Thanks.

Brian W. 
Rating:
5.0

Customer service was outstanding. Easy pickup and drop-off. Don't change anything. Will use again in the future.

John V. 
Rating:
5.0

Excellent

Gilberto O H. 
Rating:
5.0

The truck was indeed clean. However, it was not in the best of shape it did not sound all that great and did not drive very straight down the road. Served my purpose. I was very happy with the entire experience.

Thomas T. 
Rating:
2.0

The uhaul cab had a VERY BAD fish like smell. We had to clean and wash it out and the smell was still there. It made ALL of our belongings smell and is making our new house smell. We had to throw away 200+ DVDs as they got completly ruined and sat in whatever was originally spilt in the truck to produce the fish like smell.

Samantha S. 
Rating:
5.0

Absolutely and amazing experience! The staff was so nice and extremely helpful. Great job!!!!!Thank you all.

Matt R. 
Rating:
3.0

Customer did not leave a comment.

Jonathan V. 
Rating:
5.0

Very nice and professional staff we had no problems at all with the reservation and extending our time for 3 extra days

JOseph O. 
Rating:
5.0

Too many hidden fees that were not fully explained. Customer service and the actual store reps don't give the same information. The billing and list of detailed charges needs to be fully understandable to the customer. Website needs improvement. I was literally charged extra for something I could've taken care of myself online...if the website was functional.

Rhonda B. 
Rating:
4.0

Customer did not leave a comment.

Cliffird F. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

The service was excellent

FERNANDO D. 
Rating:
5.0

Customer did not leave a comment.

joseph B. 
Rating:
5.0

Very friendly and competent staff! Everything went off without a hitch. Highly recommend! Thank you.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Heith C. 
Rating:
5.0

Need more parking lol

Jarrod M. 
Rating:
5.0

Lady that checked us in was very helpful and pleasant - especially for a busy Monday morning.

craig D. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Radu B. 
Rating:
5.0

Staff was great and truck served my purpose

IAN A. 
Rating:
5.0

Great service

Jo K. 
Rating:
5.0

Everything was fantastic and terry provided quick excellent service from start to finish

Kyle S. 
Rating:
5.0

This UHUAL location is staffed with very professional agents who go out of their way to help you.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Clint K. 
Rating:
4.0

The only negative I had was the vehicle I rented had not been returned the day before my rental appointment and it delayed me departure time.

Jon W. 
Rating:
5.0

Very helpful my best rental experience ever.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS C. 
Rating:
5.0

This location was awesome. However the overall u-haul experience was overwhelmingly aggravating to say the least. If you have my account in front of you you'll see there are multiple notes. Feel free to contact me if you're interested in hearing more. I'll be contacting corporate 1st thing Monday morning.

ANTHONY V. 
Rating:
5.0

Friendly people . i will recommend.

CLEBER D. 
Rating:
3.0

I booked on-line and wanted to pick up earlier than their opening time but the website automatically switched the time to the opening time. When I noticed it had done that I drove to the site and verified they could see the reservation and they explained the time. I don't think I would book on-line again. Otherwise the staff was great and the equipment was good.

Julia M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Pick up and return service was fantastic. Vehicle was in excellent condition. Thanks to all for their excellent service.

KENNETH W. 
Rating:
5.0

Great service and very friendly staff!

Joseph C. 
Rating:
5.0

Clean and service the truck FIRST!!!!!!

Larry P. 
Rating:
5.0

Very Friendly and Welcoming!!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Rusty E. 
Rating:
5.0

Customer did not leave a comment.

dave M. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Everyone was super friendly and very knowledgeable.

Paul K. 
Rating:
5.0

Strand storage is the best.

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

lillian c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas t.  |  Overall Experience 
Rating:
5.0

My only negative is that after more than a year, and providing a 30 day notice, that we had to pay for the entire month when we vacated our 3 units on the 19th. This policy makes no sense and defies logic.

dennis h.  |  Overall Experience 
Rating:
5.0

Great place! We have utilized storage units on multiple occasions and rented trucks and vans. Always a positive experience!

anthony b.  |  Overall Experience 
Rating:
5.0

this whole event has been made so much easier by the staff there. I will not hesitate to refer others and use the facility again , if needed.

David H.  |  Overall Experience 
Rating:
5.0

Strand storage was very helpful any time I need anything. Being new to the area they’ve recommended different places to eat visit and assisted me one day with my code to enter the facility after hours. This has been a pleasant experience. FDJ.

Felix D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg B.  |  Overall Experience 
Rating:
5.0

We had an excellent experience @ Strand Storage Center. Thank you!

matt b.  |  Overall Experience 
Rating:
5.0

Thank you to the employee who helped me, (gentleman in golf cart) MUCH appreciated. 😃 Wish i could receive credit for half month I paid for, but didn't use. Thank you

Melissa M.  |  Overall Experience 
Rating:
5.0

I would like to thank Steve and his very capable professional team for the amazing help and support they provided to me during the sale of my home. I don’t know what I would have done without them.

adriana g.  |  Overall Experience 
Rating:
5.0

Steve abs the entire staff are not only knowledgeable and efficient, but quite friendly! As always, Great Job! Merry Blessed Christmas! Stay safe Drive safe Pray... Listen 🎚🐾🙏😊😇 GOD BLESS!

STEVEN P.  |  Overall Experience 
Rating:
5.0

Strand Storage was very able to work with and the staff were wonderful to work. I would not visit my unit at night because I am 82 and don't go many places after dark.😊

ANNE LOUISE K.  |  Overall Experience 
Rating:
5.0

Very nice place to store your RV or personal items. The staff is extremely friendly and courteous. They go the extra mile to accommodate.

William F.  |  Overall Experience 
Rating:
5.0

They were great!

Kathleen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Resa S.  |  Overall Experience 
Rating:
5.0

Very pleasant experience

Deborah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrice v.  |  Overall Experience 
Rating:
5.0

Great facility

Christopher O.  |  Reservation 
Rating:
5.0

Everyone was always very helpful and always friendly.

JOE L.  |  Overall Experience 
Rating:
5.0

Thank You!!!

KEN L.  |  Overall Experience 
Rating:
5.0

Very convenient

terry k.  |  Overall Experience 
Rating:
5.0

Very Friendly, Great place to deal with.

dennis f.  |  Overall Experience 
Rating:
5.0

Thank

Ben A.  |  Overall Experience 
Rating:
5.0

i rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.

richard e.  |  Overall Experience 
Rating:
5.0

The facility met our every expectation.

WARD B.  |  Overall Experience 
Rating:
3.0

We happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could’ve cleared it up so easily.

LESLIE F.  |  Overall Experience 
Rating:
5.0

Everything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.

HARRY F.  |  Overall Experience 
Rating:
5.0

Great place, and great people,.I would highly recommend Strand Storage.

PAMELA W.  |  Overall Experience 
Rating:
5.0

The staff was great and treated me like family 😀😀😀😀😀

HORACE M.  |  Overall Experience 
Rating:
5.0

I had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.

PATRICK H.  |  Overall Experience 
Rating:
5.0

parking on drive makes getting my car in and out pretty tough

WILLIAM D.  |  Overall Experience 
Rating:
5.0

Staff has always been very friendly and helpful in getting me a place to park my trailer.

VINCENT H.  |  Overall Experience 
Rating:
5.0

Great price and very friendly staff too.

John Z.  |  Overall Experience 
Rating:
1.0

I don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks

FRED P.  |  Overall Experience 
Rating:
5.0

These people were professional and at the same time very friendly. My rate was 40% less than the competition. My jet ski trailer was there after a week unlocked. I’ll be back!!!

paul h.  |  Overall Experience 
Rating:
2.0

Don't have nothing to say

MILLICENT G.  |  Overall Experience 
Rating:
5.0

Easy to work with in a stressful situation

Janice B.  |  Overall Experience 
Rating:
5.0

The best place in Myrtle Beach!

SUSAN K.  |  Overall Experience 
Rating:
4.0

Friendly staff, clearly explained terms and conditions, bright clean facility

robert b.  |  Overall Experience 
Rating:
5.0

Great storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.

CARLOS M.  |  Overall Experience 
Rating:
5.0

Steve and the crew are always on top of things and display excellent customer services skills.

anthony b.  |  Reservation 
Rating:
5.0

Very good service. Will use them in the future!

STEVEN V.  |  Overall Experience 
Rating:
5.0

Strand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!

ERICA P.  |  First Impressions 
Rating:
5.0

Strand Storage staff and service is awesome!

Privacy R.  |  First Impressions 
Rating:
5.0

Friendly, helpful staff Clean units Great price

Privacy R.  |  First Impressions 
Rating:
4.0

Very good Service

KRISTEN W.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helped my wife get everything set despite the fact that they were super busy. I would highly recommend this location.

Privacy R.  |  First Impressions 
Rating:
4.0

Easy to deal with very friendly staff

Privacy R.  |  First Impressions 
Rating:
5.0

We no longer needed the storage because we were are not moving.

Privacy R.  |  First Impressions 
Rating:
5.0

We did not move in. We ended up not needing it. Thanks.

Privacy R.  |  First Impressions 
Rating:
5.0

Very nice helpful and clean.

Privacy R.  |  First Impressions 
Rating:
3.0

Entrance parking lot is very small, difficult to maneuver.

OSCAR M.  |  First Impressions 
Rating:
5.0

Even though I didn’t use the storage . The woman that helped me over the phone was extremely thoughtful helpful.I was very pleased with her at the end of the call.

Privacy R.  |  First Impressions 
Rating:
5.0

Steve of Strand Storage is a rock star of customer service. He made my move from out of state seamless by allowing me to do everything remotely.

Privacy R.  |  First Impressions 
Rating:
5.0

Fast Easy check-in with friendly helpful staff. Highly Recommended.

Privacy R.  |  First Impressions 
Rating:
5.0

Outstanding support, help with arrangements, affability

Privacy R.  |  First Impressions 
Rating:
5.0

Very helpful to accomdate me so near closing time. Very professional, I will definitely use this facility again

Privacy R.  |  First Impressions 
Rating:
5.0

Steve is a great guy- helpful and professional. He was able to give us a spot the right size for all our stuff that we could organize easily and access whatever we need.

Privacy R.  |  First Impressions 
Rating:
1.0

Cancelled reservation due to manager not allowing me to reserve size I wanted for free month. Totally disappointed

Privacy R.  |  First Impressions 
Rating:
3.0

The manager at facility would not let me get the unit I reserved. He would only let me get a certain size for the free month that Uhaul gave me for renting a trailer,I cancelled the reservation!

Privacy R.  |  First Impressions 
Rating:
5.0

Fast, efficient, very professional and would recommend to others.

Privacy R.  |  First Impressions 
Rating:
5.0

Very friendly staff and exceptionallyrics clean facility

Privacy R.  |  First Impressions 
Rating:
5.0

The staff at this facility is awesome! I definitely recommend this facility to everyone who is looking to store their belonging in the future!

Privacy R.  |  First Impressions 
Rating:
5.0

I arrived an hour and a half before the facility was open. Steve saw that I was outside and opened up for me. I appreciate the service and consideration that Steve showed me. Thank You!

Privacy R.  |  First Impressions 
Rating:
5.0

Service was excellent and unit was clean and ready on time. Great experience overall.

Privacy R.  |  First Impressions 
Rating:
4.0

Level of Service was very good.

Privacy R.  |  First Impressions 
Rating:
5.0

It was quick and easy way to get what I needed in a timely manner. I would definitely recommend this site to others

Privacy R.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Easy access. Clean and secure facility.

Privacy R.  |  First Impressions 
Rating:
3.0

The xtra charge for calling off hours seemed odd and wasn`t explained fully by anyone. Overall outside of the reservation process all was smooth.

Privacy R.  |  First Impressions 
Rating:
5.0

I moved in my stuff into storage and they were very accommodating and helped me in any way that I needed them.

Privacy R.  |  First Impressions 
Rating:
5.0

Used the facility before. Great people and clean units.

RICH W.  |  First Impressions 
Rating:
5.0

Very clean new. Easy to get around. Everything was up to my expectations.

Privacy R.  |  First Impressions 
Rating:
5.0

Mike Steve were very helpful courteous. The storage facility is very secure.

Privacy R.  |  First Impressions 
Rating:
5.0

Front desk gentleman was very helpful and very courteous. The storage unit was clean and climate controlled, I have been to my unit several times to drop off items and have had no issues any time.

Privacy R.  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

Privacy R.  |  First Impressions 
Rating:
3.0

Nice facility. Easy to access. No issue with reservation.

Privacy R.  |  First Impressions 
Rating:
5.0

manager was extreemely helpful, the facility was well organized and clean and the process to reserve was quick and painless

Privacy R.  |  First Impressions 
Rating:
5.0

I have never experienced such good customer service. Nothing went right in our move and the storage unit made every effort to fit our needs. Highly recommend!!!

Privacy R.  |  First Impressions 
Rating:
5.0

Steve was wonderful! The facility is clean and well kept. He even allowed me to change my reservation when he realized outr unit would be too small

Privacy R.  |  First Impressions 
Rating:
2.0

Explain that if Uhaul offers one free month of storage at the end of the journey you need to purchase a second months storage to benefit from this offer. It did not used to be that way.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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