Address of pickup location changed minutes before scheduled pickup. Added 20 miles to bill and delayed moving time. Was told.it was a guaranteed pickup at time of scheduling. That being said people at location we eventually went to were excellent and friendly.
ERIC B
Customer Reviews for Strand Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called ahead and paid ahead with credit card so the Uhaul would be ready to go when I got there. I had lots to do in a 24 hour period and someone waiting for me for a pick up at 2:00 about 30 miles away. It was so slow getting my uhaul that it was if I had not called at all and they had never heard of me. Went through the whole thing again. They said their computer was slow. Well they should have already had my reservation printed out in a file or on the desk ready for my signature. Not lets do this all over again. Hand me your credit card and a photo ID? You already ran my card the night before. Then on top of this they put my return time 15-20 minutes earler then I was able to get the trailer. So I had already lost 15 minutes of my 24 hr rental. Not good and not enough apology was given for it all.
Andrew TOutstanding people at this location I was on time and picked up the trailer and gone in 15 minutes.
JEFFREY LHonestly, the movers Ethan and Jacob did an amazing job! They were quick on their feet and I’d definitely recommend them to anyone who’s ready to move. They’re very charismatic, kind, and professional individuals. If 5 star rating is the highest rating then they deserve a 10.
XAVIER BContinue high quality and great customer service
GARY CI requested a 10ft truck, made a reservation received confirmation, but when I went to pick up the truck, it was not available, but they did offer a 15ft truck for same price, (their statement, not mine). The cost of the 15ft truck "at same price", was more than I expected to pay.
ALICE HVery pleasant seamless experience ! Property and facility very sharp . It is the go to truck rental moving and storage center in Myrtle Beach ! Thank You for your service ! Richard Lamb ,,,,,
RICHARD LThere are absolutely not improvements to be made. Luke was the best! I will continue to use this facility any time I have need of a moving van and I will highly recommend to anyone I know needs help with storage or moving.
ELLEN Ygreat and nice guy
bill dN/A
GEORGE SPrompt assistance upon arrival and very friendly! Thanks alot!
RICHARD CGreat people, no recommendations
CHRISTOPHER JThe truck was on 3/4 tank when I picked it up & 3/4 tank was left when I dropped it off. I went 20 miles & was charged for 4 gals of gas. I would like to be reimbursed.
Erik SThe truck had a starting problem. Every time I turned the key nothing happened. It took 3 to 4 minutes of trying each time. Then it would kick in and start. Very frustrating. When I told the man upon return he said nothing. I felt like I should have been compensated in some way as it was annoying not having a good truck and thinking I was going to get stuck. Worst is someone else before and after me went through the same issue.
KAREN ALove this location.
WILLIAM BI wasn’t informed about the $1+ per mile addition to the rental cost when I reserved. Staff was unfriendly. Other than those things all went as expected.
GREGORY SQuick pick up process
JOHN CIt seems false advertising for the rental price because the mileage is not included and very high priced. The vehicle was excellent and just as expected. Staff was very friendly and speedy with check-in.
DAVID RNothing. Brittany was very professional. She reviewed everything with me about the van. When I returned the van, I left the keys with her. I had my emailed receipt within the hour. Will use this location again if needed.
KENNETH ZGreat friendly Uhaul service
shanekwa mI am shocked they didn't give me any extra wiggle room on miles and the nerve uhaul had charging me for 5 miles seriously ridiculous
DAVID SThe gentlemen were lovely.😁
MELANIE AGreat customer service
LEANDREA TOverall I was satisfied customer service was excellent no reason to complain everyone was professional,i will recommend
LATRICE COnline rental seems like a good idea but takes too much time
JENNIFER LThe day prior to to pick up, our flights were changed and we were going to be picking up about an hour later. We called the dealership and expalined. They were fine with that and told us they would see us Saturaday at 1pm. When we got off the plane in Myrtel Beach we hada voicemile telling us if we didnt respond with in an hour our reservations would be cancelled. When we arrived at the dealership they told us they didnt know anything about a change in time. So after them updating our paperwork the price raised about 80$ The men working in the office were having a conversation about the pads we reqested. When we went out to check over the truck it was explained that I needed to return the truck with 3/4 a tank of gas. The man who walked me out to the truck said he was going to get me pads. I had looked at the gas guage of the currently running vehical and the was far below the 3/4he told me and I pointed it out and he said i was going to go inside and change that. I even said i can go back in with you and he said it would be resolved, it never was as well as he only put like 8 pads in the back of the truck. So fast forward to Tuesday where I had to waste my time in a snowstorm explaining the the uhaul staff in Auburn the issues with being short on pads and explain that the gas issue was never resolved. I did have to pay for the gas but paid back. Being charged for the pads was a joke as was the follow up call the Strand storage location where the women on the phone explained that the pad were in shortage because of uhaul doesnt have any, fine then do give us a partial amount, at least list it and dont change us. That lacation needs improvment.
RACHEL Veasy pick up and drop off
EDWARD UThe front desk person was not helpful with a return location. Told me that the truck I made a reservation for was under maintenance and did not choose the correct drop off location. It was chaotic and stressful. I had to speak to uhaul corporate twice on the phone.
MORGAN DEasy to drop off.
Tom MThe entire process went very well
KEMPER CGreat
MARVIN BNothing to improve, you're doing great. Absolutely satisfied with the service, convenience and price
EGOR KSelf service drop off.
FRED Bhaving an issue. Just got to look at my receipt for the first time since I dropped the truck off. Busy with moving and holidays. I was charged approximately 40.00 for what looks like a fuel charge. I took the truck at 5/8ths of a tank, and returned it at 5/8ths of a tank. Actually a little more. Took pictures of the gas gauge to make sure that I returned it the same way. Looking to have this resolved. I can provide you with a copy of picture if needed. Don't want to make a huge argument over it, just feel I'm being taken advantage of. Tom Miller 407-925-0977
Thomas MNothing really. Mr. Steve took care of getting my trailer, and showing me how to unhook it when I came back. Probably the best U-Haul experience I have had!
CYNTHIA LDon’t lie.
STACY CBigger location
Robert KThe trucks storage area leaked and was not weather tight. Alot of my boxes got weat from a leak above the moms attic. And after further inspection you could see its been happening for some time and mushrooms were growing out of the cracks of the wall.
RORY BIn and out no issues
JAMES BThe 15' truck had 162K miles on it so I would not expect it to be very clean. But it ran well and served the purpose I rented it for. So although it wasn't clean, it appeared to be maintained.
WILLIAM BI reserved a 15' truck, auto transporter, 36 blankets and a utility dolly for pick up on 12/11/2024. I stopped by on 12/9 to check in and was told the transporter was broken but should be fixed in time. I called on 12/10 at noon and was told that it would not be repaired in time. At my insistence they found a replacement at a second location, although I am not sure this would have happened without my having contacted them. I showed up on the 13th and the truck was ready, but I was told that they only had 12 blankets and no dolly. it seemed as if I was annoying them by asking for what I had reserved, and Uhaul had guaranteed, (worth nothing) and made me feel like it was my problem for which there was nothing they could do. They could have cared less.
Daniel RAlways friendly and professional. Equipment is also always in good condition.
DAVID BGreat customer service!
RANDI RThey should have better signage for U Haul. If they did not have Uhaul trucks outside we would have driven by it.
ALAN LNice truck
JHON UThe mat on the driver's side has a sticky spill that had not been cleaned. Other than that the truck was fine.
DARLENE HEverything was done very quickly and professional as I have been a regular customer for years.
JOHN HIt was a good move. I would use it Again. The employees at the U-Haul were very helpful and very nice. We got the truck back on time and no issues.
HARRIETT HDon't change a thing and reward the staff with a bonus and a raise. They are outstanding. Brittany was great- we were in and outta there in minutes, she wheeled that car dolly over, hooked it all up, showed us what was what, had the right connecter for my vehicle trailer light hookup, offered us a brief YOU TUBE hook-up safety video to review, have as a go-to for questions later, explained the after hours drop off and we were outta there and on the road..definitely will tell my friends, bout her and Steve's(the manager) outfit. jjd
JOSEPH DGreat service
PAUL DThey were closed but easy drop off and nice lady told us on the phone where to drop off the truck and trailer.
mike rMy only negative is that after more than a year, and providing a 30 day notice, that we had to pay for the entire month when we vacated our 3 units on the 19th. This policy makes no sense and defies logic.
dennis h | Overall ExperienceGreat place! We have utilized storage units on multiple occasions and rented trucks and vans. Always a positive experience!
anthony b | Overall Experiencethis whole event has been made so much easier by the staff there. I will not hesitate to refer others and use the facility again , if needed.
David H | Overall ExperienceStrand storage was very helpful any time I need anything. Being new to the area they’ve recommended different places to eat visit and assisted me one day with my code to enter the facility after hours. This has been a pleasant experience. FDJ.
Felix D | Overall ExperienceWe had an excellent experience @ Strand Storage Center. Thank you!
matt b | Overall ExperienceThank you to the employee who helped me, (gentleman in golf cart) MUCH appreciated. 😃 Wish i could receive credit for half month I paid for, but didn't use. Thank you
Melissa M | Overall ExperienceI would like to thank Steve and his very capable professional team for the amazing help and support they provided to me during the sale of my home. I don’t know what I would have done without them.
adriana g | Overall ExperienceSteve abs the entire staff are not only knowledgeable and efficient, but quite friendly! As always, Great Job! Merry Blessed Christmas! Stay safe Drive safe Pray... Listen 🎚🐾🙏😊😇 GOD BLESS!
STEVEN P | Overall ExperienceStrand Storage was very able to work with and the staff were wonderful to work. I would not visit my unit at night because I am 82 and don't go many places after dark.😊
ANNE L | Overall ExperienceVery nice place to store your RV or personal items. The staff is extremely friendly and courteous. They go the extra mile to accommodate.
William F | Overall ExperienceThey were great!
Kathleen M | Overall ExperienceVery pleasant experience
Deborah W | Overall ExperienceGreat facility
Christopher O | ReservationEveryone was always very helpful and always friendly.
JOE L | Overall ExperienceThank You!!!
KEN L | Overall ExperienceVery convenient
terry k | Overall ExperienceVery Friendly, Great place to deal with.
dennis f | Overall ExperienceThank
Ben A | Overall Experiencei rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.
richard e | Overall ExperienceThe facility met our every expectation.
WARD B | Overall ExperienceWe happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could’ve cleared it up so easily.
LESLIE F | Overall ExperienceEverything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.
HARRY F | Overall ExperienceGreat place, and great people,.I would highly recommend Strand Storage.
PAMELA W | Overall ExperienceThe staff was great and treated me like family 😀😀😀😀😀
HORACE M | Overall ExperienceI had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.
PATRICK H | Overall Experienceparking on drive makes getting my car in and out pretty tough
WILLIAM D | Overall ExperienceStaff has always been very friendly and helpful in getting me a place to park my trailer.
VINCENT H | Overall ExperienceGreat price and very friendly staff too.
John Z | Overall ExperienceI don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks
FRED P | Overall ExperienceThese people were professional and at the same time very friendly. My rate was 40% less than the competition. My jet ski trailer was there after a week unlocked. I’ll be back!!!
paul h | Overall ExperienceDon't have nothing to say
MILLICENT G | Overall ExperienceEasy to work with in a stressful situation
Janice B | Overall ExperienceThe best place in Myrtle Beach!
SUSAN K | Overall ExperienceFriendly staff, clearly explained terms and conditions, bright clean facility
robert b | Overall ExperienceGreat storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.
CARLOS M | Overall ExperienceSteve and the crew are always on top of things and display excellent customer services skills.
anthony b | ReservationVery good service. Will use them in the future!
STEVEN V | Overall ExperienceStrand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!
ERICA P | First ImpressionsStrand Storage staff and service is awesome!
Privacy R | First ImpressionsFriendly, helpful staff Clean units Great price
Privacy R | First ImpressionsVery good Service
KRISTEN W | First ImpressionsThe staff was very friendly and helped my wife get everything set despite the fact that they were super busy. I would highly recommend this location.
Privacy R | First ImpressionsEasy to deal with very friendly staff
Privacy R | First ImpressionsWe no longer needed the storage because we were are not moving.
Privacy R | First ImpressionsWe did not move in. We ended up not needing it. Thanks.
Privacy R | First ImpressionsVery nice helpful and clean.
Privacy R | First ImpressionsEntrance parking lot is very small, difficult to maneuver.
OSCAR M | First ImpressionsEven though I didn’t use the storage . The woman that helped me over the phone was extremely thoughtful helpful.I was very pleased with her at the end of the call.
Privacy R | First ImpressionsSteve of Strand Storage is a rock star of customer service. He made my move from out of state seamless by allowing me to do everything remotely.
Privacy R | First ImpressionsFast Easy check-in with friendly helpful staff. Highly Recommended.
Privacy R | First ImpressionsOutstanding support, help with arrangements, affability
Privacy R | First ImpressionsVery helpful to accomdate me so near closing time. Very professional, I will definitely use this facility again
Privacy R | First ImpressionsSteve is a great guy- helpful and professional. He was able to give us a spot the right size for all our stuff that we could organize easily and access whatever we need.
Privacy R | First ImpressionsCancelled reservation due to manager not allowing me to reserve size I wanted for free month. Totally disappointed
Privacy R | First ImpressionsThe manager at facility would not let me get the unit I reserved. He would only let me get a certain size for the free month that Uhaul gave me for renting a trailer,I cancelled the reservation!
Privacy R | First ImpressionsFast, efficient, very professional and would recommend to others.
Privacy R | First ImpressionsVery friendly staff and exceptionallyrics clean facility
Privacy R | First ImpressionsThe staff at this facility is awesome! I definitely recommend this facility to everyone who is looking to store their belonging in the future!
Privacy R | First ImpressionsI arrived an hour and a half before the facility was open. Steve saw that I was outside and opened up for me. I appreciate the service and consideration that Steve showed me. Thank You!
Privacy R | First ImpressionsService was excellent and unit was clean and ready on time. Great experience overall.
Privacy R | First ImpressionsLevel of Service was very good.
Privacy R | First ImpressionsIt was quick and easy way to get what I needed in a timely manner. I would definitely recommend this site to others
Privacy R | First ImpressionsFriendly and helpful staff. Easy access. Clean and secure facility.
Privacy R | First ImpressionsThe xtra charge for calling off hours seemed odd and wasn`t explained fully by anyone. Overall outside of the reservation process all was smooth.
Privacy R | First ImpressionsI moved in my stuff into storage and they were very accommodating and helped me in any way that I needed them.
Privacy R | First ImpressionsUsed the facility before. Great people and clean units.
RICH W | First ImpressionsVery clean new. Easy to get around. Everything was up to my expectations.
Privacy R | First ImpressionsMike Steve were very helpful courteous. The storage facility is very secure.
Privacy R | First ImpressionsFront desk gentleman was very helpful and very courteous. The storage unit was clean and climate controlled, I have been to my unit several times to drop off items and have had no issues any time.
Privacy R | First ImpressionsEveryone was very helpful.
Privacy R | First ImpressionsNice facility. Easy to access. No issue with reservation.
Privacy R | First Impressionsmanager was extreemely helpful, the facility was well organized and clean and the process to reserve was quick and painless
Privacy R | First ImpressionsI have never experienced such good customer service. Nothing went right in our move and the storage unit made every effort to fit our needs. Highly recommend!!!
Privacy R | First ImpressionsSteve was wonderful! The facility is clean and well kept. He even allowed me to change my reservation when he realized outr unit would be too small
Privacy R | First ImpressionsExplain that if Uhaul offers one free month of storage at the end of the journey you need to purchase a second months storage to benefit from this offer. It did not used to be that way.
Privacy R | First Impressions