Customer Reviews for Strand Storage Center

Don't change a thing you guys are fabulous

Everything was super easy and very-low stress, which we appreciated since so much about moving is stressful. We did the online check-in and pick-up/drop-off were a breeze. Thanks!

For one the windshield whippers were terrible. The windshield was full of bugs. The ABS light was on in the truck when I took it I parked the truck in my brand new driveway to unload my wife calls me and tells me there is a big oil stain in the driveway by then I was on my way back to the house with another load from the storage center When I get to my house there is a big stain from brake fluid leaking from the passenger side rear brake caliper I can tell you it’s been leaking for some time. When I returned the truck back they just said put cat Litter on the stain I am not happy they didn’t ever give me a brake on the price. I told them the truck is unsafe to drive. I hope I do get a refund for driving a unsafe truck. Not to mention the truck should be off the road it has over almost two hundred thousand miles on it

Young lady working there was absolutely wonderful and helpful and very hard-working. The customer service satisfaction as well above the average at this location

Lady was not helpful. sent us to two different locations. She did not know what equipment she had.to worried about eating lunch.

I’ve used it twice now and the service at this location is excellent

I called about 15 minutes before they closed to be sure there was room to park the 26 foot truck I was returning after hours and was told "sure no problem". When I arrived I found a small parking lot with barely enough room to park the truck. This location really shoudn't be a 24 hour drop location due to lack of space.

Everyone who helped was professional and courteous.

Good and professional service

Outstanding customer service. Very pleasant staff, positive and very helpful.

Quick service, Steve was very helpful in making checks to make sure all good with my SUV prior to next day pick up.

The lady working there was not helpful at all. No Parking

They were very helpful, they were missing one of the Dollies and promptly removed the charge.

The girls are amazing and kind professional and love to come and do business with them

Always deal with this location and Jack and the crew ALWAYS provide the best support in the world. I won't use any other company or location!

Dropped off equipment after hours. The only thing is there wasn’t a lot of space to leave equipment, was a small parking lot. Other than that it was a very nice place.

Good people, helped me out in a pinch.

i went 9 miles and it took over 2 gallons.

Great service. It couldn’t have been any more smooth and quick. Very friendly staff.

Location is hard to find, too tucked in

The guy was talking on the phone laughing. Taking to long while trying to help us. On phone 6mins waiting on uhaul screen 25 mins this place was a joke.

Only problem I had was checking the truck back in. For some reason no matter what I did, it wasn't registering the location on my phone for the return.

Everything went very well. Great customer service.

Have worked with this location on several occasions and would definitely use again.

Charged me 23$ extra for absolutely no reason I called customer service and got no help. Fuck cheapway #10 in Charleston I'll never use uhaul again and I've used 3 in the last month. Done.

The top of the U-Haul was ripped water ran inside of the U-Haul and getting my personal belongings wet. When I dropped it off at the U-Haul location. He noticed the damage right away and told me that that trailer should have never been put in service. When I called. To make a complaint all I got was grief.

everything was fine

The trash members were outstanding!

This facility is wonderful the staff is always friendly and very helpful.

Very accommodating and helpful especially Brittany.

The staff there is excellent. Holly,Steve and the young lady that work there couldn’t be more professional.Very good customer care and hopefully Uhaul appreciates these three employees.

The representative Holly was extremely helpful and made the drop off of the trailer a effortless experience. Very satisfied with that moment, consideration what I had to deal with picking up the trailer and the 4 day cost to my actual travel time of one day

The 6 x 12 trailer worked out great. It's a real time saver in the fact you don't have to spend any time tieing items down on roof racks . Uhaul on frontage Rd in Myrtle Beach was great in the transaction as well.

Employees were very pleasant and helpful!

The General Manager was super helpful. We had a billing mix up on my company's end and he stayed past closing to ensure everything went great for us. This appears to be a great location for U-Haul.

Great job keep it up

Excellent service.

Great customer service. Greeted me when I walked in and made sure to help me understand equipment.

Na

Nothing needed

The drop off location was great. Very helpful. We had to have help opening the trailer door because the boxes were jamming it. There was no way we could have gotten it open. The guy who managed to get the door open helped my husband put some boxes in the bed of his truck. Again, thank you so very much. We really appreciate everything.

Both of the ladies were nice & helpful. Clean & secure location. Turning in the truck was easy. I purchased some furniture pads & it was no trouble & quick.

Everyone was very helpful

I love the staff! Always helpful and friendly.

Bait and switch was told .40 cents per mile when it was .99 cents per mile. Went over 2.5 miles!! People are nice to talk to but not to work with. This is my 2nd bad experience with them, never again. Equipment is old and sometimes doesn’t work like a speedometer jumps from 20 mph to 80mph plus overcharged. ??????

I would not change a thing. The people working at this location made a great effort to make the experience go well. I’m ashamed that I didn’t take their names (I never intended to fill out a survey) . I’m looking forward to selling my 3.5X5 Tow behind and will just rent your 4X8 when I need it! Thanks

The staff in myrtle beach were excellent. The truck was also excellent. We had no problems getting to spartanburg sc. I will be using uhaul again. Great job.

Brittany is always so helpful and patient in explaining how the rental process works; she is very professional and courteous. We appreciate her help when we use Uhaul.

Keep the good work up.

Great facility

Everyone was always very helpful and always friendly.

Thank You!!!

Very convenient

Very Friendly, Great place to deal with.

Thank

i rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.

The facility met our every expectation.

We happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could’ve cleared it up so easily.

Everything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.

Great place, and great people,.I would highly recommend Strand Storage.

The staff was great and treated me like family 😀😀😀😀😀

I had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.

parking on drive makes getting my car in and out pretty tough

Staff has always been very friendly and helpful in getting me a place to park my trailer.

Great price and very friendly staff too.

I don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks

These people were professional and at the same time very friendly. My rate was 40% less than the competition. My jet ski trailer was there after a week unlocked. I’ll be back!!!

Don't have nothing to say

Easy to work with in a stressful situation

The best place in Myrtle Beach!

Friendly staff, clearly explained terms and conditions, bright clean facility

Great storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.

Steve and the crew are always on top of things and display excellent customer services skills.

Very good service. Will use them in the future!

Strand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!

Very good Service

Entrance parking lot is very small, difficult to maneuver.

Used the facility before. Great people and clean units.