Customer Reviews for Strand Storage Center
(U-Haul Neighborhood Dealer)

3,652 reviews

870 Frontage Rd E   Myrtle Beach, SC 29577

(843) 448-7067

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed

Services at this Location:

Contact Us

(843) 448-7067

870 Frontage Rd E
Myrtle Beach, SC 29577

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RaeJean W 
Rating:
5.0

Customer did not leave a comment.

M.J. G 
Rating:
5.0

Customer did not leave a comment.

mark s 
Rating:
5.0

They were very helpful and kind. Answered all our questions too.

Trema S 
Rating:
5.0

thank you so much , coming down from the upstate you made my stop there quick and easy . again thanks. calvin choice

Calvin C 
Rating:
5.0

Staff was courteous and polite.

dwayne v 
Rating:
5.0

Customer did not leave a comment.

Michelle L 
Rating:
5.0

Staff was amazing. Very helpful and kind!!

randi r 
Rating:
4.0

Customer did not leave a comment.

Shawn S 
Rating:
5.0

This facility is very neat ,clean, and has everything you may need for your moving experience to be easy. Their employees are friendly and helpful.

SANDRA M 
Rating:
5.0

Great team

Stephen W 
Rating:
5.0

Customer did not leave a comment.

Clifford A 
Rating:
4.0

They charged me for fuel and i put fuel in. Not over 20 miles.

DEBORAH P 
Rating:
5.0

Very professional

Mitchell N 
Rating:
5.0

Everything was efficient. Thank you

Wendi I 
Rating:
5.0

All went smoothly and everyone was very helpful. Best experience ever!!!

Ronald Z 
Rating:
5.0

Precise and right to the point, concerned. Made sure I was taken care of in time of need, thank you.

Ray T 
Rating:
5.0

Wonderful facilities and a great friendly staff. Love getting my trailers from here!

Dusty R 
Rating:
5.0

Around perfect experience !!!

Nancy M 
Rating:
5.0

Great Service, Great People!

Lori W 
Rating:
5.0

I think you all did an excellent job. From the time I booked my UHaul, until it was returned

Dalton G 
Rating:
5.0

Customer did not leave a comment.

angelo m 
Rating:
5.0

Outstanding Customer Service

lawanda m 
Rating:
5.0

I went to this location after the first location didn't have the trailer. I was stuck in limbo because the computer system had my transfer pending in traffic. The new location after some work was able to solve the issue.

Gary P 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S 
Rating:
5.0

Customer did not leave a comment.

Jacob W 
Rating:
5.0

The lock for the 20ft truck was there but was broken, and no information was given upon handover, the team did resolve the issue by compensating for the same

Deepak M 
Rating:
5.0

Customer did not leave a comment.

Juantwonette F 
Rating:
5.0

Customer did not leave a comment.

Queryachi T 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Great place and staff. Fast in and out.

JOHN E 
Rating:
2.0

My only problem with this location is that the man that assisted us was not friendly at all when we first arrived and kind of rude as well. He was a lot friendlier when we returned the U-Haul. And it wasn’t because he was busy we were the only customers present at the time.

Matthew J 
Rating:
5.0

Customer did not leave a comment.

Denis L 
Rating:
5.0

Dropped off after hours. No issues whatsoever. I called the next day to confirm they received the trailer and the young lady was very courteous.

Jarrod H 
Rating:
3.0

No drop-off staff available. Where to park issue.

Walton W 
Rating:
5.0

👍👍⭐️⭐️⭐️⭐️⭐️

Jose C 
Rating:
5.0

Very good experience. The staff was helpful throughout the rental process and return. I highly recommend this location for U-Haul rentals.

Keith G 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

I've rented from here several times, and it's always a good experience. The staff is polite and helpful.

KEVIN K 
Rating:
5.0

I was a little unsure what to do to return the trailer because of the gate and the sign that says do not block gate. I didn’t know where I could park while I went into the office to let them know I was returning it, because the only way to do that was to block the gate. So my only suggestion is make that part of the process more clear ahead of time. Everyone was so friendly and professional and efficient that it didn’t really matter, but I thought I’d share that one but if feedback. Thank you!

Brenda E 
Rating:
5.0

Every one was extremely helpful and kind. Thank you for making my experience so easy

Timothy C 
Rating:
5.0

I like the staff.

jack w 
Rating:
5.0

Customer did not leave a comment.

SCOTT R 
Rating:
5.0

Customer did not leave a comment.

Edward F 
Rating:
5.0

Customer did not leave a comment.

Donald C 
Rating:
5.0

Customer did not leave a comment.

Jollene A 
Rating:
4.0

Customer did not leave a comment.

Lawrence S 
Rating:
5.0

NA

Brian R 
Rating:
5.0

Customer did not leave a comment.

Kelly H 
Rating:
1.0

They did not have the windows closed before I picked it up or the night before. Because I am highly allergic to pollen and during the pollen season in SC is really bad. The whole interior of the truck was yellow and cover in pollen! I had to have a friend drive the vehicle because I wasn’t able to. By far my worst uhaul rental experience, will not recommend them especially at that location.

Michael T 
Rating:
5.0

Customer did not leave a comment.

GINNY P 
Rating:
5.0

Best customer service! Quick and easy to pick up and drop off.

Dawn L 
Rating:
5.0

Everything was fantastic especially the people.

Antonio M 
Rating:
5.0

Customer did not leave a comment.

Paul G 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Everyone at your Facility was kind and friendly.

Edward T 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
1.0

Reserved 5/8’ open trailer. Was told by woman that it was a 5/8’ in their listing. It was a 5/9’. Weight was the reason I chose the smaller trailer. When I returned trailer man pointed to a 5/8’. Make sure you get what you book.

Ronnie S 
Rating:
5.0

Customer did not leave a comment.

Barbara T 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Customer service was outstanding. Truck ran well, and everything worked out awesome. Thank you so much for the great experience 😊

Gary H 
Rating:
5.0

Brittney and staff were friendly and very helpful. Thank you for making my move easy.

Travis A 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E 
Rating:
5.0

Customer did not leave a comment.

WILLIE S 
Rating:
5.0

Customer did not leave a comment.

Ed G 
Rating:
5.0

Customer did not leave a comment.

Mary F 
Rating:
5.0

Customer did not leave a comment.

Brent J 
Rating:
5.0

Larger parking lot; open earlier than 9:00 am

Tona C 
Rating:
3.0

Attendants not too friendly or attentive to details!

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Customer did not leave a comment.

Iryanna G 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

Lady that helped me was excellent - as the rest of the service. U-Haul is my first choice and my only choice.

Barbara S 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Cecelia B 
Rating:
3.0

They lied charged me for gas when tank was full and the mileage wasn’t accurate and I got charged for 3 days and only used two

Kristen M 
Rating:
5.0

Good evening. the people were phenomenal and professional. Very Curtious, respectful. At 870 frontage road in my home town of myrtle beach sc. I even called them to let them know i drop of the trailer. Now the individual's at 2001 rte 9 north Howell nj. Should all be sent to south carolina to work on their social skills and mannerisms. I drop the trailer off this morning they were the most unfriendly and anti social people. I'm am still waiting for the to send me an email to confirm the drop off. Next time I'll chose another location. the nerve of this northern people.

JUAN G 
Rating:
5.0

Customer did not leave a comment.

Gray D 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

The lady that help out was very friendly and quick

RAMON A 
Rating:
3.0

This is the second time using this location. Both times I did Uhaul Truck Share 24/7 for pickup and both times the keys were not available at pickup. I will never use this location again.

DANIEL S 
Rating:
5.0

For long haul trips, the cab needs to be less noisy. We couldn’t listen to the radio or even have a conversation. Solve that problem, your competitive advantage will grow.

Andrew R 
Rating:
5.0

A cheaper mileage rate.

Sid A 
Rating:
5.0

Customer did not leave a comment.

Haley S 
Rating:
5.0

Customer did not leave a comment.

Eris C 
Rating:
5.0

Customer did not leave a comment.

Melissa F 
Rating:
5.0

Customer did not leave a comment.

Don M 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

Customer did not leave a comment.

Luis C 
Rating:
5.0

Customer did not leave a comment.

Anthony C 
Rating:
5.0

Customer did not leave a comment.

Denise P 
Rating:
5.0

Customer did not leave a comment.

Jeremy J 
Rating:
5.0

The a.m. staff was simply wonderful made the process, easy and enjoyable shout out to all the ladies thank you U-Haul for showing customer service. No one does it anymore so again thank you for great customer service.

troy l 
Rating:
5.0

Great staff!

Michael S 
Rating:
4.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

Customer did not leave a comment.

THOMAS L 
Rating:
5.0

Customer did not leave a comment.

Dan E 
Rating:
5.0

Customer did not leave a comment.

lillian c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas t  |  Overall Experience 
Rating:
5.0

My only negative is that after more than a year, and providing a 30 day notice, that we had to pay for the entire month when we vacated our 3 units on the 19th. This policy makes no sense and defies logic.

dennis h  |  Overall Experience 
Rating:
5.0

Great place! We have utilized storage units on multiple occasions and rented trucks and vans. Always a positive experience!

anthony b  |  Overall Experience 
Rating:
5.0

this whole event has been made so much easier by the staff there. I will not hesitate to refer others and use the facility again , if needed.

David H  |  Overall Experience 
Rating:
5.0

Strand storage was very helpful any time I need anything. Being new to the area they’ve recommended different places to eat visit and assisted me one day with my code to enter the facility after hours. This has been a pleasant experience. FDJ.

Felix D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg B  |  Overall Experience 
Rating:
5.0

We had an excellent experience @ Strand Storage Center. Thank you!

matt b  |  Overall Experience 
Rating:
5.0

Thank you to the employee who helped me, (gentleman in golf cart) MUCH appreciated. 😃 Wish i could receive credit for half month I paid for, but didn't use. Thank you

Melissa M  |  Overall Experience 
Rating:
5.0

I would like to thank Steve and his very capable professional team for the amazing help and support they provided to me during the sale of my home. I don’t know what I would have done without them.

adriana g  |  Overall Experience 
Rating:
5.0

Steve abs the entire staff are not only knowledgeable and efficient, but quite friendly! As always, Great Job! Merry Blessed Christmas! Stay safe Drive safe Pray... Listen 🎚🐾🙏😊😇 GOD BLESS!

STEVEN P  |  Overall Experience 
Rating:
5.0

Strand Storage was very able to work with and the staff were wonderful to work. I would not visit my unit at night because I am 82 and don't go many places after dark.😊

ANNE L  |  Overall Experience 
Rating:
5.0

Very nice place to store your RV or personal items. The staff is extremely friendly and courteous. They go the extra mile to accommodate.

William F  |  Overall Experience 
Rating:
5.0

They were great!

Kathleen M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Resa S  |  Overall Experience 
Rating:
5.0

Very pleasant experience

Deborah W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrice v  |  Overall Experience 
Rating:
5.0

Great facility

Christopher O  |  Reservation 
Rating:
5.0

Everyone was always very helpful and always friendly.

JOE L  |  Overall Experience 
Rating:
5.0

Thank You!!!

KEN L  |  Overall Experience 
Rating:
5.0

Very convenient

terry k  |  Overall Experience 
Rating:
5.0

Very Friendly, Great place to deal with.

dennis f  |  Overall Experience 
Rating:
5.0

Thank

Ben A  |  Overall Experience 
Rating:
5.0

i rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.

richard e  |  Overall Experience 
Rating:
5.0

The facility met our every expectation.

WARD B  |  Overall Experience 
Rating:
3.0

We happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could’ve cleared it up so easily.

LESLIE F  |  Overall Experience 
Rating:
5.0

Everything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.

HARRY F  |  Overall Experience 
Rating:
5.0

Great place, and great people,.I would highly recommend Strand Storage.

PAMELA W  |  Overall Experience 
Rating:
5.0

The staff was great and treated me like family 😀😀😀😀😀

HORACE M  |  Overall Experience 
Rating:
5.0

I had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.

PATRICK H  |  Overall Experience 
Rating:
5.0

parking on drive makes getting my car in and out pretty tough

WILLIAM D  |  Overall Experience 
Rating:
5.0

Staff has always been very friendly and helpful in getting me a place to park my trailer.

VINCENT H  |  Overall Experience 
Rating:
5.0

Great price and very friendly staff too.

John Z  |  Overall Experience 
Rating:
1.0

I don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks

FRED P  |  Overall Experience 
Rating:
5.0

These people were professional and at the same time very friendly. My rate was 40% less than the competition. My jet ski trailer was there after a week unlocked. I’ll be back!!!

paul h  |  Overall Experience 
Rating:
2.0

Don't have nothing to say

MILLICENT G  |  Overall Experience 
Rating:
5.0

Easy to work with in a stressful situation

Janice B  |  Overall Experience 
Rating:
5.0

The best place in Myrtle Beach!

SUSAN K  |  Overall Experience 
Rating:
4.0

Friendly staff, clearly explained terms and conditions, bright clean facility

robert b  |  Overall Experience 
Rating:
5.0

Great storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.

CARLOS M  |  Overall Experience 
Rating:
5.0

Steve and the crew are always on top of things and display excellent customer services skills.

anthony b  |  Reservation 
Rating:
5.0

Very good service. Will use them in the future!

STEVEN V  |  Overall Experience 
Rating:
5.0

Strand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!

ERICA P  |  First Impressions 
Rating:
5.0

Strand Storage staff and service is awesome!

Privacy R  |  First Impressions 
Rating:
5.0

Friendly, helpful staff Clean units Great price

Privacy R  |  First Impressions 
Rating:
4.0

Very good Service

KRISTEN W  |  First Impressions 
Rating:
5.0

The staff was very friendly and helped my wife get everything set despite the fact that they were super busy. I would highly recommend this location.

Privacy R  |  First Impressions 
Rating:
4.0

Easy to deal with very friendly staff

Privacy R  |  First Impressions 
Rating:
5.0

We no longer needed the storage because we were are not moving.

Privacy R  |  First Impressions 
Rating:
5.0

We did not move in. We ended up not needing it. Thanks.

Privacy R  |  First Impressions 
Rating:
5.0

Very nice helpful and clean.

Privacy R  |  First Impressions 
Rating:
3.0

Entrance parking lot is very small, difficult to maneuver.

OSCAR M  |  First Impressions 
Rating:
5.0

Even though I didn’t use the storage . The woman that helped me over the phone was extremely thoughtful helpful.I was very pleased with her at the end of the call.

Privacy R  |  First Impressions 
Rating:
5.0

Steve of Strand Storage is a rock star of customer service. He made my move from out of state seamless by allowing me to do everything remotely.

Privacy R  |  First Impressions 
Rating:
5.0

Fast Easy check-in with friendly helpful staff. Highly Recommended.

Privacy R  |  First Impressions 
Rating:
5.0

Outstanding support, help with arrangements, affability

Privacy R  |  First Impressions 
Rating:
5.0

Very helpful to accomdate me so near closing time. Very professional, I will definitely use this facility again

Privacy R  |  First Impressions 
Rating:
5.0

Steve is a great guy- helpful and professional. He was able to give us a spot the right size for all our stuff that we could organize easily and access whatever we need.

Privacy R  |  First Impressions 
Rating:
1.0

Cancelled reservation due to manager not allowing me to reserve size I wanted for free month. Totally disappointed

Privacy R  |  First Impressions 
Rating:
3.0

The manager at facility would not let me get the unit I reserved. He would only let me get a certain size for the free month that Uhaul gave me for renting a trailer,I cancelled the reservation!

Privacy R  |  First Impressions 
Rating:
5.0

Fast, efficient, very professional and would recommend to others.

Privacy R  |  First Impressions 
Rating:
5.0

Very friendly staff and exceptionallyrics clean facility

Privacy R  |  First Impressions 
Rating:
5.0

The staff at this facility is awesome! I definitely recommend this facility to everyone who is looking to store their belonging in the future!

Privacy R  |  First Impressions 
Rating:
5.0

I arrived an hour and a half before the facility was open. Steve saw that I was outside and opened up for me. I appreciate the service and consideration that Steve showed me. Thank You!

Privacy R  |  First Impressions 
Rating:
5.0

Service was excellent and unit was clean and ready on time. Great experience overall.

Privacy R  |  First Impressions 
Rating:
4.0

Level of Service was very good.

Privacy R  |  First Impressions 
Rating:
5.0

It was quick and easy way to get what I needed in a timely manner. I would definitely recommend this site to others

Privacy R  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Easy access. Clean and secure facility.

Privacy R  |  First Impressions 
Rating:
3.0

The xtra charge for calling off hours seemed odd and wasn`t explained fully by anyone. Overall outside of the reservation process all was smooth.

Privacy R  |  First Impressions 
Rating:
5.0

I moved in my stuff into storage and they were very accommodating and helped me in any way that I needed them.

Privacy R  |  First Impressions 
Rating:
5.0

Used the facility before. Great people and clean units.

RICH W  |  First Impressions 
Rating:
5.0

Very clean new. Easy to get around. Everything was up to my expectations.

Privacy R  |  First Impressions 
Rating:
5.0

Mike Steve were very helpful courteous. The storage facility is very secure.

Privacy R  |  First Impressions 
Rating:
5.0

Front desk gentleman was very helpful and very courteous. The storage unit was clean and climate controlled, I have been to my unit several times to drop off items and have had no issues any time.

Privacy R  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

Privacy R  |  First Impressions 
Rating:
3.0

Nice facility. Easy to access. No issue with reservation.

Privacy R  |  First Impressions 
Rating:
5.0

manager was extreemely helpful, the facility was well organized and clean and the process to reserve was quick and painless

Privacy R  |  First Impressions 
Rating:
5.0

I have never experienced such good customer service. Nothing went right in our move and the storage unit made every effort to fit our needs. Highly recommend!!!

Privacy R  |  First Impressions 
Rating:
5.0

Steve was wonderful! The facility is clean and well kept. He even allowed me to change my reservation when he realized outr unit would be too small

Privacy R  |  First Impressions 
Rating:
2.0

Explain that if Uhaul offers one free month of storage at the end of the journey you need to purchase a second months storage to benefit from this offer. It did not used to be that way.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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