Of the two fellows that I dealt with, the older gentlemen with a mustache and glasses was rude and condescending to customers ahead of me. His demeanor is that of someone who is behind the desk for the paycheck. Customer service is lacking at this location. They should be dropped by Haul and let them stick to storage unit rentals. I will not go back there again (and this was my second return to this location).
DENNIS B
Customer Reviews for Strand Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service !
STEVEN LTheir computers were down and the man at the desk said I could just give him the key and they would check it in when the computers came back up. I refused to do that and said I wanted somebody to inspect the truck to see that it was clean and nothing was broken. Also to verify the mileage. The manager came out and inspected the truck for me and she was very nice.
GINA GGreat job.
PATRICK PVery organized.
PAUL SHad to wait awhile but everyone was nice
PAUL KIncredible customer service - Luke is the man. He was so helpful when we called to figure out the after-hours drop off process, and he made everything so streamlined. 10/10, highly recommend. Thank you!!
Beatrice ZVery polite very well run. Awesome business
michael eNot a good location to drop off a trailer. There was no way to pull in, drop the trailer, and pull away. I had to back it in between two handicap parking spots. The trailer also did not have chocks, so I had to use random pieces of wood I found on the ground, because I could push the trailer when resting on the ground - not safe.
ELIZABETH HIt was a good experience- but the rates were much higher than I originally anticipated. It’s a huge difference from the $19.95 per day advertised price- just excessive. I felt taken advantage of and I would certainly look elsewhere next time.
LAURA SEverything went very smooth and all the people were very helpful , highly recommend this facility
MICHAEL LNothing great customer service
MATTHEW LNothing great customer service.
MATTHEW LTo many emails
JERALD TVery attentive, even when hammered with customers all at once. It's no a easy job, but these guys make it happen,when it needs happen.
JOHNNY JOpen Earlier Close later
KIERAN BBrittany the manager
GEORGE CWas very nice and easy to work with, I would use them again.
TERRY SQuick & simple
DOUGLAS PN/A
ANGELA LEasy. No hassle!
MARCELO OTruck was very old. Front seat could not be adjusted so very hard to drive unless you're tall.
PAMELA CA little rust busting in the tie down ratchets.
Andrew HGreat customer service the young lady with the braces was amazing I didn’t get her name but was so helpful and nice made my movieng experience great!
JOSE CThe staff was super friendly and great to work with. Best U-haul in Myrtle Beach!!
WYNN WProbably the best customer service I’ve ever received. The ladies that work there are super nice and helpful.
Donald TDriving lights were out on trailer. Brake lights worked. People at this location were friendly & helpful. Helped us secure car on trailer. Suggested filling truck & coming back for trailer which worked great.,
Cynthia RA wonderful and very friendly staff. Truly there to assist their customers. Keep up the good work!
GREGORY PGreat customer service, staff was very friendly and helpful.
Harold DI appreciated the staff. Great Customer Service and Experience.
BALTHAZAR VNothing everything was good
JAMAURION FBest experience highly recommend
RASHAWN BNothing! Friendly and efficient staff.
BONNIE HI had reservations one day before and next day I was to pick up my truck she say is canceled because you come 45 min later your schedule time for pick up I will not recommend this place
NERITAN Byou should be more careful when you hire people especially those who you entrust in customer service. As I’m returning back my equipment, there was a lady parked at the u haul gate, car running, she was outside of her rental truck on the ground having a heart attack, trying to call 911. I run in to inform the front desk, and to call for help. , and I tell him the situation, he looks at me and tells me he’s on the phone and informs me to call the police. Wow this is who you really want representing your business? I was so disturbed by the lack of sympathy, the slightest care or concern. That’s a u haul customer, just terrible
IZEALL CIt was a really smooth experience. I can't think of anything to make it bettee
SHERITA SThe guys were super helpful. Very pleasant, charming and most of all professional.
SALVATORE VThe gentlemen behind the counter seemed to be preoccupied and not very interested in any level of customer service. It took way too long to check in and return the vehicle.
Kevin ZHave more pickup trucks
MICHAEL KNOTHING...EVERYTHING WENT LIKE CLOCKWORK !
LAWRENCE LI received a courtesy call the day before the trailer was due back. The woman on the phone was very polite and accommodating
Tamela HAll was good although I wasn't to fond of feeling Rushed when I brought the truck back as the Guy was standing at the door of the truck. I wanted to shake out floor mat and clean a Tad
KELLY BThe rental experience was organized, friendly, and fast. Office was clean and the equipment was ready for pick up.
MICHAEL OThe staff was professional and friendly. Everything was explained thoroughly. We couldn't believe how easy it was.
SHAN CWonderful experience! Will definitely recommend to family and friends. Thank you!
BEATRICE IGreat experience!
SUSAN MExcellent service!!
LESLIE FKeep doing what you are doing and keep up the good Customer Service
GARY CY’all were wonderful.
Adam ANothing. Everything went smoothly and the employees were very helpful and courteous
STEVEN BWe dropped off after hours
DEBRA KMy only negative is that after more than a year, and providing a 30 day notice, that we had to pay for the entire month when we vacated our 3 units on the 19th. This policy makes no sense and defies logic.
dennis h | Overall ExperienceGreat place! We have utilized storage units on multiple occasions and rented trucks and vans. Always a positive experience!
anthony b | Overall Experiencethis whole event has been made so much easier by the staff there. I will not hesitate to refer others and use the facility again , if needed.
David H | Overall ExperienceStrand storage was very helpful any time I need anything. Being new to the area they’ve recommended different places to eat visit and assisted me one day with my code to enter the facility after hours. This has been a pleasant experience. FDJ.
Felix D | Overall ExperienceWe had an excellent experience @ Strand Storage Center. Thank you!
matt b | Overall ExperienceThank you to the employee who helped me, (gentleman in golf cart) MUCH appreciated. 😃 Wish i could receive credit for half month I paid for, but didn't use. Thank you
Melissa M | Overall ExperienceI would like to thank Steve and his very capable professional team for the amazing help and support they provided to me during the sale of my home. I don’t know what I would have done without them.
adriana g | Overall ExperienceSteve abs the entire staff are not only knowledgeable and efficient, but quite friendly! As always, Great Job! Merry Blessed Christmas! Stay safe Drive safe Pray... Listen 🎚🐾🙏😊😇 GOD BLESS!
STEVEN P | Overall ExperienceStrand Storage was very able to work with and the staff were wonderful to work. I would not visit my unit at night because I am 82 and don't go many places after dark.😊
ANNE L | Overall ExperienceVery nice place to store your RV or personal items. The staff is extremely friendly and courteous. They go the extra mile to accommodate.
William F | Overall ExperienceThey were great!
Kathleen M | Overall ExperienceVery pleasant experience
Deborah W | Overall ExperienceGreat facility
Christopher O | ReservationEveryone was always very helpful and always friendly.
JOE L | Overall ExperienceThank You!!!
KEN L | Overall ExperienceVery convenient
terry k | Overall ExperienceVery Friendly, Great place to deal with.
dennis f | Overall ExperienceThank
Ben A | Overall Experiencei rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.
richard e | Overall ExperienceThe facility met our every expectation.
WARD B | Overall ExperienceWe happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could’ve cleared it up so easily.
LESLIE F | Overall ExperienceEverything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.
HARRY F | Overall ExperienceGreat place, and great people,.I would highly recommend Strand Storage.
PAMELA W | Overall ExperienceThe staff was great and treated me like family 😀😀😀😀😀
HORACE M | Overall ExperienceI had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.
PATRICK H | Overall Experienceparking on drive makes getting my car in and out pretty tough
WILLIAM D | Overall ExperienceStaff has always been very friendly and helpful in getting me a place to park my trailer.
VINCENT H | Overall ExperienceGreat price and very friendly staff too.
John Z | Overall ExperienceI don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks
FRED P | Overall ExperienceThese people were professional and at the same time very friendly. My rate was 40% less than the competition. My jet ski trailer was there after a week unlocked. I’ll be back!!!
paul h | Overall ExperienceDon't have nothing to say
MILLICENT G | Overall ExperienceEasy to work with in a stressful situation
Janice B | Overall ExperienceThe best place in Myrtle Beach!
SUSAN K | Overall ExperienceFriendly staff, clearly explained terms and conditions, bright clean facility
robert b | Overall ExperienceGreat storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.
CARLOS M | Overall ExperienceSteve and the crew are always on top of things and display excellent customer services skills.
anthony b | ReservationVery good service. Will use them in the future!
STEVEN V | Overall ExperienceStrand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!
ERICA P | First ImpressionsStrand Storage staff and service is awesome!
Privacy R | First ImpressionsFriendly, helpful staff Clean units Great price
Privacy R | First ImpressionsVery good Service
KRISTEN W | First ImpressionsThe staff was very friendly and helped my wife get everything set despite the fact that they were super busy. I would highly recommend this location.
Privacy R | First ImpressionsEasy to deal with very friendly staff
Privacy R | First ImpressionsWe no longer needed the storage because we were are not moving.
Privacy R | First ImpressionsWe did not move in. We ended up not needing it. Thanks.
Privacy R | First ImpressionsVery nice helpful and clean.
Privacy R | First ImpressionsEntrance parking lot is very small, difficult to maneuver.
OSCAR M | First ImpressionsEven though I didn’t use the storage . The woman that helped me over the phone was extremely thoughtful helpful.I was very pleased with her at the end of the call.
Privacy R | First ImpressionsSteve of Strand Storage is a rock star of customer service. He made my move from out of state seamless by allowing me to do everything remotely.
Privacy R | First ImpressionsFast Easy check-in with friendly helpful staff. Highly Recommended.
Privacy R | First ImpressionsOutstanding support, help with arrangements, affability
Privacy R | First ImpressionsVery helpful to accomdate me so near closing time. Very professional, I will definitely use this facility again
Privacy R | First ImpressionsSteve is a great guy- helpful and professional. He was able to give us a spot the right size for all our stuff that we could organize easily and access whatever we need.
Privacy R | First ImpressionsCancelled reservation due to manager not allowing me to reserve size I wanted for free month. Totally disappointed
Privacy R | First ImpressionsThe manager at facility would not let me get the unit I reserved. He would only let me get a certain size for the free month that Uhaul gave me for renting a trailer,I cancelled the reservation!
Privacy R | First ImpressionsFast, efficient, very professional and would recommend to others.
Privacy R | First ImpressionsVery friendly staff and exceptionallyrics clean facility
Privacy R | First ImpressionsThe staff at this facility is awesome! I definitely recommend this facility to everyone who is looking to store their belonging in the future!
Privacy R | First ImpressionsI arrived an hour and a half before the facility was open. Steve saw that I was outside and opened up for me. I appreciate the service and consideration that Steve showed me. Thank You!
Privacy R | First ImpressionsService was excellent and unit was clean and ready on time. Great experience overall.
Privacy R | First ImpressionsLevel of Service was very good.
Privacy R | First ImpressionsIt was quick and easy way to get what I needed in a timely manner. I would definitely recommend this site to others
Privacy R | First ImpressionsFriendly and helpful staff. Easy access. Clean and secure facility.
Privacy R | First ImpressionsThe xtra charge for calling off hours seemed odd and wasn`t explained fully by anyone. Overall outside of the reservation process all was smooth.
Privacy R | First ImpressionsI moved in my stuff into storage and they were very accommodating and helped me in any way that I needed them.
Privacy R | First ImpressionsUsed the facility before. Great people and clean units.
RICH W | First ImpressionsVery clean new. Easy to get around. Everything was up to my expectations.
Privacy R | First ImpressionsMike Steve were very helpful courteous. The storage facility is very secure.
Privacy R | First ImpressionsFront desk gentleman was very helpful and very courteous. The storage unit was clean and climate controlled, I have been to my unit several times to drop off items and have had no issues any time.
Privacy R | First ImpressionsEveryone was very helpful.
Privacy R | First ImpressionsNice facility. Easy to access. No issue with reservation.
Privacy R | First Impressionsmanager was extreemely helpful, the facility was well organized and clean and the process to reserve was quick and painless
Privacy R | First ImpressionsI have never experienced such good customer service. Nothing went right in our move and the storage unit made every effort to fit our needs. Highly recommend!!!
Privacy R | First ImpressionsSteve was wonderful! The facility is clean and well kept. He even allowed me to change my reservation when he realized outr unit would be too small
Privacy R | First ImpressionsExplain that if Uhaul offers one free month of storage at the end of the journey you need to purchase a second months storage to benefit from this offer. It did not used to be that way.
Privacy R | First Impressions