Customer Reviews for Strand Storage Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Strand Storage Center

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Write a review
Sort Storage Reviews By:
Mickalia E.
Rating:

Customer did not leave a comment.

Terry K.
Rating:

Customer did not leave a comment.

Dwayne R.
Rating:

Ordered a dolly and was charged for however it was not provided. Tires also need changing got stuck in mud had to call tow truck but over it was ok

BRIAN V.
Rating:

Customer did not leave a comment.

Jonathan M.
Rating:

This was the roughest driving Uhaul I have ever used. Alignment might be off, not sure what was causing the truck to shake that much

Kerri J.
Rating:

We were very confused on how to even drop the trailer off until one of the workers saw us struggling to back out the trailer and finally came and helped us.

GERALD D.
Rating:

My 3rd time using this location!

Eric W.
Rating:

Customer did not leave a comment.

Katherine L.
Rating:

Very nice staff etc. Very informative and helpful. Clean Efficient Location

Christopher B.
Rating:

Customer did not leave a comment.

FLORENCE M.
Rating:

Very easy to work with.

Timothy R.
Rating:

Friendly helpful, knowledgeable staff. Great people!

Melissa M. | Overall Experience |
Rating:

Thank you to the employee who helped me, (gentleman in golf cart) MUCH appreciated. 😃 Wish i could receive credit for half month I paid for, but didn't use. Thank you

kenneth S.
Rating:

Have used this location several times and have always been treated great

Jackie F.
Rating:

Customer did not leave a comment.

Andrew G.
Rating:

Customer did not leave a comment.

adriana g. | Overall Experience |
Rating:

I would like to thank Steve and his very capable professional team for the amazing help and support they provided to me during the sale of my home. I don’t know what I would have done without them.

James K.
Rating:

Customer did not leave a comment.

steven S.
Rating:

Customer did not leave a comment.

Dara C.
Rating:

The truck I was giving had a check engine light on, and I drove it 90 miles and it took over 1/2 a tank in gas

Fred O.
Rating:

Second time now, that we ordered one size truck and have to get a smaller one at pick-up (because we don't feel comfortable driving a larger truck offered) just stop saying you'll have a certain size and then not have it at pick-up :(

Chad S.
Rating:

Customer did not leave a comment.

Jeffrey S.
Rating:

Outstanding staff. Have used them many times and am very satisfied

Russell R.
Rating:

Customer did not leave a comment.

Timothy D.
Rating:

Customer did not leave a comment.

Lynn V.
Rating:

Customer did not leave a comment.

Jackie C.
Rating:

Customer did not leave a comment.

Robert I.
Rating:

Customer did not leave a comment.

Will M.
Rating:

Customer did not leave a comment.

Thomas M.
Rating:

Customer did not leave a comment.

Ronald L.
Rating:

Customer did not leave a comment.

Denise S.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

Customer did not leave a comment.

STEVEN P. | Overall Experience |
Rating:

Steve abs the entire staff are not only knowledgeable and efficient, but quite friendly! As always, Great Job! Merry Blessed Christmas! Stay safe Drive safe Pray... Listen 🎚🐾🙏😊😇 GOD BLESS!

Tina S.
Rating:

The workers at this location were extremely friendly,very helpful and kind for each of the rentals we got from them. We will always use them in the future.

Guy R.
Rating:

The check-out process was great and the agent was exceptionally helpful and pleasant!! Check-in was equally pleasant!! WHENEVER I need a moving truck, THIS will be my go to location!!

Linda A.
Rating:

Customer did not leave a comment.

Gregory B.
Rating:

Customer did not leave a comment.

Rodney B.
Rating:

Only issue that I had was I reserved a appliance dolly and they were out of them. The gentleman working let me borrow the one he had on location since they didn't have any which would have a created a HUGH problem in moving. The straps were in very bad condition but made it work. Glad I won't be moving anytime soon. Got to have equipment if you reserve it. They did take the charge off for the dolly.

ANTHONY M.
Rating:

Van side door did not operate from the outside. Made it difficult to unload.

Eric G.
Rating:

The staff went above and beyond in assisting me with the return!

bradly B.
Rating:

I was fully satisfied.

Kristen M.
Rating:

Staff was very friendly! Everything was clean and ready to go.

Christine L.
Rating:

It went so smooth..beyond expectations! Thank you all!

Eduardo M.
Rating:

Customer did not leave a comment.

STEVEN J.
Rating:

Very helpful and she did ALL the lifting. Wow Thanks !

Irish S.
Rating:

Gentlemen was friendly and showed me where to park, unhitched me and I was free to go!

ANNE LOUISE K. | Overall Experience |
Rating:

Strand Storage was very able to work with and the staff were wonderful to work. I would not visit my unit at night because I am 82 and don't go many places after dark.😊

Susan B.
Rating:

Customer did not leave a comment.

Dawn F.
Rating:

Everyone was great. It was quick and easy. The truck was perfect.

William F. | Overall Experience |
Rating:

Very nice place to store your RV or personal items. The staff is extremely friendly and courteous. They go the extra mile to accommodate.

Brandon F.
Rating:

Not charge them an extra 35.00 for no reason. Employee took my keys and said I was good and 30 minutes later the woman calls and asks where I am. I was not late! Y'all just just at coordinating and she's just rude. Won't be back.

Kathleen M. | Overall Experience |
Rating:

They were great!

Resa S. | Overall Experience |
Rating:

Customer did not leave a comment.

ROBERT M.
Rating:

Brittney was absolutely awesome. Professional, friendly, knowledgeable. She made a stressful time for us easier.

RICHARD B.
Rating:

The 9X12 Hauler that I received, had multiple leaks in it... I would certainly think that they would be water tight... We didn't have that much rain on Saturday night or Sunday morning but several of my pieces inside were wet...

Deborah W. | Overall Experience |
Rating:

Very pleasant experience

patrice v. | Overall Experience |
Rating:

Customer did not leave a comment.

Dian V.
Rating:

Lady was rude...on returning...we filled tank to full even though it was received half full.. She called to say we left blanket and mirror in truck and it wasnt swept...so...told her i wld send someone to get it and sweep out...did so...and women said no.. I wld hv to b there ....i will not b renting here again as people overstep their authority...not nice

Chester C.
Rating:

Customer did not leave a comment.

Larry S.
Rating:

Customer did not leave a comment.

Daniel M.
Rating:

They were helpful, friendly, and wend out of their way to make this a very pleasurable experience.

arixsa I.
Rating:

Customer did not leave a comment.

JOSEPH P.
Rating:

Everyone was very helpful to make sure I was knowledgeable about towing the trailer safely

Jason R.
Rating:

Customer did not leave a comment.

Archie M.
Rating:

Customer did not leave a comment.

KATHY S.
Rating:

Wrong car tow dolly was recommended for Tacoma truck so we left it behind.

KEVIN P.
Rating:

Customer did not leave a comment.

NICHOLAS C.
Rating:

Customer did not leave a comment.

Henry F.
Rating:

Great service from staff

judith P.
Rating:

Very friendly staff

Rich W.
Rating:

Holly was very accommodating, professional, and just nice to deal with

Daniel M.
Rating:

Customer did not leave a comment.

Mary I.
Rating:

The truck was absolutely filthy, there was something spilled all over the dash and instrument panel and the exterior looked like it hadn't been cleaned in forever. The truck also sounded like it needed to be serviced, late/hard shifting. I overfilled the tank on return because how do you gauge to 7/8th of a tank and was still charged for the 3 miles I went over estimate. The service provided by reception was exceptional. It was the truck that was disappointing.

rachel D.
Rating:

Customer did not leave a comment.

Aaron P.
Rating:

Customer did not leave a comment.

Kelly U.
Rating:

Great customer service

William S.
Rating:

Excellent

Ralph S.
Rating:

I am not sure what the online check in is for if when you arrive to pick up your equipment you still are made to wait in line until the customer who got their before you did and is now checking in in person is finished.

Thomas K.
Rating:

Had issue with gas cap and ability to fill tank, mentioned to person checking me back in and he noted it to be checked, good job. Only other issue is the tow shift goes on each time you restart the vehicle ( a Ford) rather than with my personal Ford, the tow shift must be activated and then turned off. Excellent service at this location, would use again.

Lawrence K.
Rating:

Calling customer service was awful. The hold time greater than 40 minutes. Unreasonable! To obtain verification code for subcontractors/Tig movers Again was not user friendly by any mesns, finally after long hold time we were able to provide a verification code Thst could certainly be improved otherwise, the price was fair and the service during pick up and drop off was very good. Thank you

Laura C.
Rating:

Customer did not leave a comment.

cindy S.
Rating:

Really nothing, employees very nice welcoming & helpful

Clayton L.
Rating:

Customer did not leave a comment.

Katrina J.
Rating:

Customer did not leave a comment.

MARKEYSHA J.
Rating:

Customer did not leave a comment.

Marcie D.
Rating:

Relocated from another state When we went there first no one was there Another couple was waiting outside for while We left and had to come back ( very inconsistent) Walked in two ladies there One greater said she would meet us outside to show us where to drop the trailer We have a trailer attached to the truck We are waiting there The two ladies are in the go cart Flies my at a I'm assuming max speed Didn't realize we were to follow them A block down the road they flag us to follow They are going fast turn the corner we lost them Driving slow through the lot bc we have the trailer Thought it was very ignorant and not customer service friendly Once we arrive at the location you could see how frustrated they were The demeanor and body language showed it all Have been in management and CS for years They had no patience more so with Brittany who I later found out she was the assistant manager Then they couldn't disconnect the trailer from the truck, couldn't unhook the chains My brother tried to help My brother started to unscrew a bolt on top of the trailer to give him more access to the chains Brittany said “ That's not helping” in a rude unpleasant tone We were very frustrated with the service Driving for 10 hours My brother did say Since we got here you have been very F***in ignorant since we got here He didn't appreciate it being treated like this We unhooked the trailer She told us to stop take it somewhere else Bc he did curse ( he was definitely wrong) but under the circumstances this Brittany was very hard to work with If I had another option I would have went somewhere else She didn't even give us a chance Said take it somewhere else Get off her lot we are now trust passing and she was calling the cops This happened within seconds (please watch the video) She called the cops . Then didn't come I asked her to call again I want it documented that they would refusing to have us leave the trailer They can also reattach they trailer so I can return somewhere else She didn't She ended up allowing us to leave it I waited several minutes for her to do her paperwork... hit things on the desk making us very uncomfortable... gave me return paperwork It had a place for me to sign I asked if I should sign it She stated no Thought I would have had to sign something I said ok thank you and left I will never ever deal with this location again

Richard C.
Rating:

Customer did not leave a comment.

michael J.
Rating:

Customer did not leave a comment.

Benton B.
Rating:

Customer did not leave a comment.

Rick T.
Rating:

Super nice guy that checked the trailer in. I myself would enjoy working at this facility!!!

PETER C.
Rating:

Customer did not leave a comment.

Peter K.
Rating:

No improvements. Customer service was top notch. Extremely knowedgeable and very helpful.

DAVID S.
Rating:

Jack and Angel, (as well as Steve and Holly via phone...) were so excellent to us- Everything went perfectly; we sincerely appreciate it.

cindy B.
Rating:

Customer did not leave a comment.

Darren K.
Rating:

Customer did not leave a comment.

James Z.
Rating:

Great customer service

Sarah C.
Rating:

Customer did not leave a comment.

Danil C.
Rating:

Customer did not leave a comment.

CLAYTON D.
Rating:

Customer did not leave a comment.

rick P.
Rating:

Customer did not leave a comment.

carolyn G.
Rating:

Customer did not leave a comment.

sady D.
Rating:

The ladies in the office were very professional and efficient. Quick and to the point at hand.

bobbie B.
Rating:

Customer did not leave a comment.

ALI C.
Rating:

keep it as is with same quality of employees

Michael C.
Rating:

Customer did not leave a comment.

Gary C.
Rating:

Customer did not leave a comment.

Peggie W.
Rating:

The u-haul I rented was really CLEAN in the cab and well maintained. The truck was great and ran well. The staff were efficient and polite. Not real warm and fuzzy, but I was just renting a truck. She helped me get the truck out of a tight parking spot. Wish she had shown me how to turn on light inside the box of the truck.

JERRI W.
Rating:

Ladies were more interested in texting on cell phones than helping and one lady was fussing about a customer issue.

Christopher O. | Reservation |
Rating:

Great facility

JOE L. | Overall Experience |
Rating:

Everyone was always very helpful and always friendly.

KEN L. | Overall Experience |
Rating:

Thank You!!!

terry k. | Overall Experience |
Rating:

Very convenient

dennis f. | Overall Experience |
Rating:

Very Friendly, Great place to deal with.

Ben A. | Overall Experience |
Rating:

Thank

richard e. | Overall Experience |
Rating:

i rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.

WARD B. | Overall Experience |
Rating:

The facility met our every expectation.

LESLIE F. | Overall Experience |
Rating:

We happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could’ve cleared it up so easily.

HARRY F. | Overall Experience |
Rating:

Everything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.

PAMELA W. | Overall Experience |
Rating:

Great place, and great people,.I would highly recommend Strand Storage.

HORACE M. | Overall Experience |
Rating:

The staff was great and treated me like family 😀😀😀😀😀

PATRICK H. | Overall Experience |
Rating:

I had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.

WILLIAM D. | Overall Experience |
Rating:

parking on drive makes getting my car in and out pretty tough

VINCENT H. | Overall Experience |
Rating:

Staff has always been very friendly and helpful in getting me a place to park my trailer.

John Z. | Overall Experience |
Rating:

Great price and very friendly staff too.

FRED P. | Overall Experience |
Rating:

I don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks

paul h. | Overall Experience |
Rating:

These people were professional and at the same time very friendly. My rate was 40% less than the competition. My jet ski trailer was there after a week unlocked. I’ll be back!!!

MILLICENT G. | Overall Experience |
Rating:

Don't have nothing to say

Janice B. | Overall Experience |
Rating:

Easy to work with in a stressful situation

SUSAN K. | Overall Experience |
Rating:

The best place in Myrtle Beach!

robert b. | Overall Experience |
Rating:

Friendly staff, clearly explained terms and conditions, bright clean facility

CARLOS M. | Overall Experience |
Rating:

Great storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.

anthony b. | Reservation |
Rating:

Steve and the crew are always on top of things and display excellent customer services skills.

STEVEN V. | Overall Experience |
Rating:

Very good service. Will use them in the future!

ERICA P. | First Impressions |
Rating:

Strand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!

KRISTEN W. | First Impressions |
Rating:

Very good Service

OSCAR M. | First Impressions |
Rating:

Entrance parking lot is very small, difficult to maneuver.

RICH W. | First Impressions |
Rating:

Used the facility before. Great people and clean units.

No reviews have been submitted for this location.

Back
To Top