Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Their computers were down and the man at the desk said I could just give him the key and they would check it in when the computers came back up. I refused to do that and said I wanted somebody to inspect the truck to see that it was clean and nothing was broken. Also to verify the mileage. The manager came out and inspected the truck for me and she was very nice.
GINA G
Rating:
5.0
Great job.
PATRICK P
Rating:
5.0
Very organized.
PAUL S
Rating:
4.0
Had to wait awhile but everyone was nice
PAUL K
Rating:
5.0
Incredible customer service - Luke is the man. He was so helpful when we called to figure out the after-hours drop off process, and he made everything so streamlined. 10/10, highly recommend. Thank you!!
Beatrice Z
Rating:
5.0
Very polite very well run. Awesome business
michael e
Rating:
2.0
Not a good location to drop off a trailer. There was no way to pull in, drop the trailer, and pull away. I had to back it in between two handicap parking spots. The trailer also did not have chocks, so I had to use random pieces of wood I found on the ground, because I could push the trailer when resting on the ground - not safe.
ELIZABETH H
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
4.0
It was a good experience- but the rates were much higher than I originally anticipated.
It’s a huge difference from the $19.95 per day advertised price- just excessive. I felt taken advantage of and I would certainly look elsewhere next time.
LAURA S
Rating:
5.0
Customer did not leave a comment.
Linda M
Rating:
5.0
Customer did not leave a comment.
MICHAEL F
Rating:
4.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
ROBERT T
Rating:
5.0
Customer did not leave a comment.
ANN D
Rating:
5.0
Everything went very smooth and all the people were very helpful , highly recommend this facility
MICHAEL L
Rating:
5.0
Nothing great customer service
MATTHEW L
Rating:
5.0
Nothing great customer service.
MATTHEW L
Rating:
5.0
Customer did not leave a comment.
Cherry S
Rating:
3.0
To many emails
JERALD T
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
Very attentive, even when hammered with customers all at once. It's no a easy job, but these guys make it happen,when it needs happen.
JOHNNY J
Rating:
3.0
Customer did not leave a comment.
STEVEN B
Rating:
4.0
Open Earlier
Close later
KIERAN B
Rating:
5.0
Customer did not leave a comment.
JERROLD G
Rating:
5.0
Brittany the manager
GEORGE C
Rating:
5.0
Was very nice and easy to work with, I would use them again.
TERRY S
Rating:
5.0
Quick & simple
DOUGLAS P
Rating:
5.0
Customer did not leave a comment.
JOHN N
Rating:
5.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
Customer did not leave a comment.
Merlin P
Rating:
3.0
N/A
ANGELA L
Rating:
5.0
Easy.
No hassle!
MARCELO O
Rating:
3.0
Truck was very old. Front seat could not be adjusted so very hard to drive unless you're tall.
PAMELA C
Rating:
5.0
Customer did not leave a comment.
Brian A
Rating:
5.0
A little rust busting in the tie down ratchets.
Andrew H
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
5.0
Great customer service the young lady with the braces was amazing I didn’t get her name but was so helpful and nice made my movieng experience great!
JOSE C
Rating:
4.0
Customer did not leave a comment.
CESAR A
Rating:
4.0
Customer did not leave a comment.
DARREN E
Rating:
5.0
Customer did not leave a comment.
LANNY C
Rating:
5.0
The staff was super friendly and great to work with. Best U-haul in Myrtle Beach!!
WYNN W
Rating:
5.0
Probably the best customer service I’ve ever received. The ladies that work there are super nice and helpful.
Donald T
Rating:
5.0
Driving lights were out on trailer. Brake lights worked. People at this location were friendly & helpful. Helped us secure car on trailer. Suggested filling truck & coming back for trailer which worked great.,
Cynthia R
Rating:
5.0
A wonderful and very friendly staff. Truly there to assist their customers. Keep up the good work!
GREGORY P
Rating:
5.0
Customer did not leave a comment.
KEVIN S
Rating:
5.0
Great customer service, staff was very friendly and helpful.
Harold D
Rating:
5.0
Customer did not leave a comment.
PENNY P
Rating:
4.0
Customer did not leave a comment.
BRIDIE M
Rating:
5.0
Customer did not leave a comment.
ERIC W
Rating:
5.0
Customer did not leave a comment.
PHILIP M
Rating:
5.0
Customer did not leave a comment.
RICHARD D
Rating:
5.0
I appreciated the staff. Great Customer Service and Experience.
BALTHAZAR V
Rating:
3.0
Nothing everything was good
JAMAURION F
Rating:
5.0
Customer did not leave a comment.
RICHARD M
Rating:
5.0
Customer did not leave a comment.
WILLIAM A
Rating:
3.0
Customer did not leave a comment.
Dennis C
Rating:
4.0
Best experience highly recommend
RASHAWN B
Rating:
5.0
Nothing! Friendly and efficient staff.
BONNIE H
Rating:
5.0
Customer did not leave a comment.
LEIGH H
Rating:
3.0
I had reservations one day before and next day I was to pick up my truck she say is canceled because you come 45 min later your schedule time for pick up
I will not recommend this place
NERITAN B
Rating:
1.0
you should be more careful when you hire people especially those who you entrust in customer service. As I’m returning back my equipment, there was a lady parked at the u haul gate, car running, she was outside of her rental truck on the ground having a heart attack, trying to call 911. I run in to inform the front desk, and to call for help. , and I tell him the situation, he looks at me and tells me he’s on the phone and informs me to call the police.
Wow this is who you really want representing your business? I was so disturbed by the lack of sympathy, the slightest care or concern. That’s a u haul customer, just terrible
IZEALL C
Rating:
5.0
Customer did not leave a comment.
LAUREL K
Rating:
4.0
It was a really smooth experience. I can't think of anything to make it bettee
SHERITA S
Rating:
5.0
Customer did not leave a comment.
RACHEL C
Rating:
5.0
Customer did not leave a comment.
Marion B
Rating:
4.0
Customer did not leave a comment.
KENNETH B
Rating:
5.0
Customer did not leave a comment.
ANNETTE W
Rating:
5.0
The guys were super helpful.
Very pleasant, charming and most of all professional.
SALVATORE V
Rating:
3.0
The gentlemen behind the counter seemed to be preoccupied and not very interested in any level of customer service. It took way too long to check in and return the vehicle.
Kevin Z
Rating:
4.0
Have more pickup trucks
MICHAEL K
Rating:
5.0
NOTHING...EVERYTHING WENT LIKE CLOCKWORK !
LAWRENCE L
Rating:
4.0
Customer did not leave a comment.
Bill K
Rating:
5.0
Customer did not leave a comment.
Tristen S
Rating:
5.0
Customer did not leave a comment.
JOSEPH N
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
4.0
I received a courtesy call the day before the trailer was due back. The woman on the phone was very polite and accommodating
Tamela H
Rating:
4.0
Customer did not leave a comment.
Alan O
Rating:
5.0
All was good although I wasn't to fond of feeling Rushed when I brought the truck back as the Guy was standing at the door of the truck. I wanted to shake out floor mat and clean a Tad
KELLY B
Rating:
5.0
The rental experience was organized, friendly, and fast. Office was clean and the equipment was ready for pick up.
MICHAEL O
Rating:
4.0
Customer did not leave a comment.
STEPHAN S
Rating:
5.0
The staff was professional and friendly. Everything was explained thoroughly. We couldn't believe how easy it was.
SHAN C
Rating:
5.0
Customer did not leave a comment.
Rachel K
Rating:
5.0
Customer did not leave a comment.
KENTON G
Rating:
5.0
Customer did not leave a comment.
Nicole J
Rating:
5.0
Wonderful experience! Will definitely recommend to family and friends. Thank you!
BEATRICE I
Rating:
5.0
Great experience!
SUSAN M
Rating:
5.0
Customer did not leave a comment.
STEVEN J
Rating:
5.0
Customer did not leave a comment.
John H
Rating:
5.0
Excellent service!!
LESLIE F
Rating:
4.0
Keep doing what you are doing and keep up the good Customer Service
GARY C
Rating:
4.0
Customer did not leave a comment.
RICHARD D
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C
Rating:
5.0
Y’all were wonderful.
Adam A
Rating:
5.0
Customer did not leave a comment.
LOUIS R
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER W
Rating:
4.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
Nothing. Everything went smoothly and the employees were very helpful and courteous
STEVEN B
Rating:
4.0
We dropped off after hours
DEBRA K
Rating:
5.0
The move was good and the U-Haul was clean however we had estimated that we would only need a 20-ft U-Haul and that's what we got. The only issue with this is the movers noted that it was only 17 ft of full clearance with 3 ft up at the very tip top of extra space therefore we were not able to fit everything into the U-Haul and we will have to make an extra trip.
JEREMY W
Rating:
5.0
Customer did not leave a comment.
lillian c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
thomas t
|
Overall Experience
Rating:
5.0
My only negative is that after more than a year, and providing a 30 day notice, that we had to pay for the entire month when we vacated our 3 units on the 19th. This policy makes no sense and defies logic.
dennis h
|
Overall Experience
Rating:
5.0
Great place! We have utilized storage units on multiple occasions and rented trucks and vans. Always a positive experience!
anthony b
|
Overall Experience
Rating:
5.0
this whole event has been made so much easier by the staff there. I will not hesitate to refer others and use the facility again , if needed.
David H
|
Overall Experience
Rating:
5.0
Strand storage was very helpful any time I need anything. Being new to the area they’ve recommended different places to eat visit and assisted me one day with my code to enter the facility after hours. This has been a pleasant experience. FDJ.
Felix D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg B
|
Overall Experience
Rating:
5.0
We had an excellent experience @ Strand Storage Center.
Thank you!
matt b
|
Overall Experience
Rating:
5.0
Thank you to the employee who helped me, (gentleman in golf cart) MUCH appreciated. 😃
Wish i could receive credit for half month I paid for, but didn't use.
Thank you
Melissa M
|
Overall Experience
Rating:
5.0
I would like to thank Steve and his very capable professional team for the amazing help and support they provided to me during the sale of my home.
I don’t know what I would have done without them.
adriana g
|
Overall Experience
Rating:
5.0
Steve abs the entire staff are not only knowledgeable and efficient, but quite friendly!
As always, Great Job!
Merry Blessed Christmas!
Stay safe
Drive safe
Pray... Listen
🎚🐾🙏😊😇
GOD BLESS!
STEVEN P
|
Overall Experience
Rating:
5.0
Strand Storage was very able to work with and the staff were wonderful to work. I would not visit my unit at night because I am 82 and don't go many places after dark.😊
ANNE L
|
Overall Experience
Rating:
5.0
Very nice place to store your RV or personal items. The staff is extremely friendly and courteous. They go the extra mile to accommodate.
William F
|
Overall Experience
Rating:
5.0
They were great!
Kathleen M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Resa S
|
Overall Experience
Rating:
5.0
Very pleasant experience
Deborah W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patrice v
|
Overall Experience
Rating:
5.0
Great facility
Christopher O
|
Reservation
Rating:
5.0
Everyone was always very helpful and always friendly.
JOE L
|
Overall Experience
Rating:
5.0
Thank You!!!
KEN L
|
Overall Experience
Rating:
5.0
Very convenient
terry k
|
Overall Experience
Rating:
5.0
Very Friendly, Great place to deal with.
dennis f
|
Overall Experience
Rating:
5.0
Thank
Ben A
|
Overall Experience
Rating:
5.0
i rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.
richard e
|
Overall Experience
Rating:
5.0
The facility met our every expectation.
WARD B
|
Overall Experience
Rating:
3.0
We happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could’ve cleared it up so easily.
LESLIE F
|
Overall Experience
Rating:
5.0
Everything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.
HARRY F
|
Overall Experience
Rating:
5.0
Great place, and great people,.I would highly recommend Strand Storage.
PAMELA W
|
Overall Experience
Rating:
5.0
The staff was great and treated me like family 😀😀😀😀😀
HORACE M
|
Overall Experience
Rating:
5.0
I had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.
PATRICK H
|
Overall Experience
Rating:
5.0
parking on drive makes getting my car in and out pretty tough
WILLIAM D
|
Overall Experience
Rating:
5.0
Staff has always been very friendly and helpful in getting me a place to park my trailer.
VINCENT H
|
Overall Experience
Rating:
5.0
Great price and very friendly staff too.
John Z
|
Overall Experience
Rating:
1.0
I don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks
FRED P
|
Overall Experience
Rating:
5.0
These people were professional and at the same time very friendly. My rate was 40% less than the competition. My jet ski trailer was there after a week unlocked. I’ll be back!!!
paul h
|
Overall Experience
Rating:
2.0
Don't have nothing to say
MILLICENT G
|
Overall Experience
Rating:
5.0
Easy to work with in a stressful situation
Janice B
|
Overall Experience
Rating:
5.0
The best place in Myrtle Beach!
SUSAN K
|
Overall Experience
Rating:
4.0
Friendly staff, clearly explained terms and conditions, bright clean facility
robert b
|
Overall Experience
Rating:
5.0
Great storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.
CARLOS M
|
Overall Experience
Rating:
5.0
Steve and the crew are always on top of things and display excellent customer services skills.
anthony b
|
Reservation
Rating:
5.0
Very good service. Will use them in the future!
STEVEN V
|
Overall Experience
Rating:
5.0
Strand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!
ERICA P
|
First Impressions
Rating:
5.0
Strand Storage staff and service is awesome!
Privacy R
|
First Impressions
Rating:
5.0
Friendly, helpful staff
Clean units
Great price
Privacy R
|
First Impressions
Rating:
4.0
Very good Service
KRISTEN W
|
First Impressions
Rating:
5.0
The staff was very friendly and helped my wife get everything set despite the fact that they were super busy. I would highly recommend this location.
Privacy R
|
First Impressions
Rating:
4.0
Easy to deal with very friendly staff
Privacy R
|
First Impressions
Rating:
5.0
We no longer needed the storage because we were are not moving.
Privacy R
|
First Impressions
Rating:
5.0
We did not move in. We ended up not needing it. Thanks.
Privacy R
|
First Impressions
Rating:
5.0
Very nice helpful and clean.
Privacy R
|
First Impressions
Rating:
3.0
Entrance parking lot is very small, difficult to maneuver.
OSCAR M
|
First Impressions
Rating:
5.0
Even though I didn’t use the storage . The woman that helped me over the phone was extremely thoughtful helpful.I was very pleased with her at the end of the call.
Privacy R
|
First Impressions
Rating:
5.0
Steve of Strand Storage is a rock star of customer service. He made my move from out of state seamless by allowing me to do everything remotely.
Privacy R
|
First Impressions
Rating:
5.0
Fast Easy check-in with friendly helpful staff. Highly Recommended.
Privacy R
|
First Impressions
Rating:
5.0
Outstanding support, help with arrangements, affability
Privacy R
|
First Impressions
Rating:
5.0
Very helpful to accomdate me so near closing time. Very professional, I will definitely use this facility again
Privacy R
|
First Impressions
Rating:
5.0
Steve is a great guy- helpful and professional. He was able to give us a spot the right size for all our stuff that we could organize easily and access whatever we need.
Privacy R
|
First Impressions
Rating:
1.0
Cancelled reservation due to manager not allowing me to reserve size I wanted for free month. Totally disappointed
Privacy R
|
First Impressions
Rating:
3.0
The manager at facility would not let me get the unit I reserved. He would only let me get a certain size for the free month that Uhaul gave me for renting a trailer,I cancelled the reservation!
Privacy R
|
First Impressions
Rating:
5.0
Fast, efficient, very professional and would recommend to others.
Privacy R
|
First Impressions
Rating:
5.0
Very friendly staff and exceptionallyrics clean facility
Privacy R
|
First Impressions
Rating:
5.0
The staff at this facility is awesome! I definitely recommend this facility to everyone who is looking to store their belonging in the future!
Privacy R
|
First Impressions
Rating:
5.0
I arrived an hour and a half before the facility was open. Steve saw that I was outside and opened up for me. I appreciate the service and consideration that Steve showed me. Thank You!
Privacy R
|
First Impressions
Rating:
5.0
Service was excellent and unit was clean and ready on time. Great experience overall.
Privacy R
|
First Impressions
Rating:
4.0
Level of Service was very good.
Privacy R
|
First Impressions
Rating:
5.0
It was quick and easy way to get what I needed in a timely manner. I would definitely recommend this site to others
Privacy R
|
First Impressions
Rating:
5.0
Friendly and helpful staff. Easy access. Clean and secure facility.
Privacy R
|
First Impressions
Rating:
3.0
The xtra charge for calling off hours seemed odd and wasn`t explained fully by anyone. Overall outside of the reservation process all was smooth.
Privacy R
|
First Impressions
Rating:
5.0
I moved in my stuff into storage and they were very accommodating and helped me in any way that I needed them.
Privacy R
|
First Impressions
Rating:
5.0
Used the facility before. Great people and clean units.
RICH W
|
First Impressions
Rating:
5.0
Very clean new. Easy to get around. Everything was up to my expectations.
Privacy R
|
First Impressions
Rating:
5.0
Mike Steve were very helpful courteous. The storage facility is very secure.
Privacy R
|
First Impressions
Rating:
5.0
Front desk gentleman was very helpful and very courteous. The storage unit was clean and climate controlled, I have been to my unit several times to drop off items and have had no issues any time.
Privacy R
|
First Impressions
Rating:
5.0
Everyone was very helpful.
Privacy R
|
First Impressions
Rating:
3.0
Nice facility. Easy to access. No issue with reservation.
Privacy R
|
First Impressions
Rating:
5.0
manager was extreemely helpful, the facility was well organized and clean and the process to reserve was quick and painless
Privacy R
|
First Impressions
Rating:
5.0
I have never experienced such good customer service. Nothing went right in our move and the storage unit made every effort to fit our needs. Highly recommend!!!
Privacy R
|
First Impressions
Rating:
5.0
Steve was wonderful! The facility is clean and well kept. He even allowed me to change my reservation when he realized outr unit would be too small
Privacy R
|
First Impressions
Rating:
2.0
Explain that if Uhaul offers one free month of storage at the end of the journey you need to purchase a second months storage to benefit from this offer. It did not used to be that way.
