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Kimberly T
Customer Reviews for Strat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When hooking up trailer to my vehicle, I was told that they could not connect to the tow hitch because it needed a larger D ring. They told me to go to O'Reily or Walmart and buy one. We left to find this part. We were not familiar with the town where the pick up was scheduled, which was not the location we requested. After going to 4 stores, and not finding it, I called back to the pick up location and was told to come back and they would figure it out. All they had to do was us a chain to attach to the tow hitch. The whole process put us behind an hour and a half. The whole thing could have been avoided if the tech would have just used the chain and not be lazy.
CHRISTINA EThe trailer was a bit dirty on the outside but inside was clean and it operated perfect.
Steven KGood service
SERGIO BIt was advertised as $19.95 per day. It costs over $135. I will not use this service again and will not recommend to family nor to friends. It was a total rip off! Unfortunately, penske or no other carrier was available.
Laculia CTires were inflated too much so it was bouncing and sliding across the lane. I was given the wrong dolly and had to go to another U-Haul to get the right one I booked a location and then they switched it farther last minute. They didn’t offer to bring it to the original location OR offer me anything for driving an extra 25 minutes one way. Horrible experience I wish there were more companies to choose from but unfortunately U-Haul is the only evil to go with.
ALI KGreat communication, keep up the good work
IVAN R