Truck cab was very dirty inside and outside. I went to the car wash before going home. I washed the outside thoroughly so windows were clear and wiped down entire inside of cab. Spilled beverages on console left sticky mess. The drivers inside window had what looked like dried spit running down it. "NASTY". I'd think that rental locations would check returned vehicles much better. I turned in a much cleaner truck than the one I rented. It did however, run and handle well.PHILIP P.
Customer Reviews for Street Sounds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John B.
I wasn't sure where to leave the truck - there was no Uhaul signage. But it didn't seem to be a problem. I checked in online and brought the keys inside and was finished.JOHN V.
Customer did not leave a comment.JOSHUA S.
Customer did not leave a comment.JUSTIN L.
Customer did not leave a comment.Loren W.
Customer did not leave a comment.Stephen M.
People at location offered zero help when I asked.Michael M.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.James G.
Customer did not leave a comment.JOEL S.
The agent didn't check the trailer with me. The lights did not work and one of the tires was flat. Also, I was confirmed by one representative that the 26' truck I requested was scheduled for pickup. Then 2 hours later another rep calls and tell me that I would have to drive 40+ miles out of my way to get the truck. Totally unacceptable. That's why I settled for the trailer since it was closer to my home.Marcus T.
Customer did not leave a comment.Theodore G.
Customer did not leave a comment.Jerlonda B.
Customer did not leave a comment.LARRY H.
Customer did not leave a comment.LARRY H.
Customer did not leave a comment.DERRICK P.
Very friendly and respected person that did my contract. Walked outside and hooked everything and make sure it was safe for me to take it. Would go back there definitely next time I need another rental car trailer.FERNANDO M.
Customer did not leave a comment.Briana G.
I reserved the vehicle with in the app butt my app was not working correctly but the U-Haul man called me on Sunday morning(pick up day) to check if i picked up the van yet and when i told him i was having trouble he walked me through the process successfully and i was on my way. I am so thankful to him for all of his help.Erica C.
Excellent customer service and professionalism. Really appreciate all the time they took to make things easy. KGKimberly G.
The owner is very professional, friendly and eager to help. I always have a pleasant experience at this location.Daniel J.
This location was unlike any other U-Haul location we have ever used. We were disappointed the location had permitted a customer the previous day to take all of the packing blankets, leaving us with none, when we had reserved a dozen! Highly unprofessional for a U-Haul location!!MARK B.
Customer did not leave a comment.Marquita C.
Customer did not leave a comment.William B.
I don't know I had a very good experience at this locationFinch A.
Customer did not leave a comment.breanna D.
The entire experience was absolutely abysmal. I will go out of my way to dissuade people I know from ever using uhaul. Your customer service is a total joke.Emily G.
Very convenient happy about the drop off locationDebra M.
Customer did not leave a comment.Matthew S.
Office was closedKelly R.
Customer did not leave a comment.John P.
I got cheated! Pay $14.24 in cash for extra miles and $14.24 was taken out of my bank account by Uhaul too for same chargesCathy W.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Shaquanna D.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.karen T.
Customer did not leave a comment.renee G.
I had a great experience!Donna T.
Customer did not leave a comment.Reginald L.
Nothing everything was great!Sam A.
Customer did not leave a comment.jay B.
Customer did not leave a comment.Barbara H.
Customer did not leave a comment.Reginald L.
The 99 cent a mile is way too high. Spent more money on mileage than the rental. It should be rental with a package mileage.michael B.
Could have had everything ready for pickup. This wasn't my first location and the didn't open until 10:00. Seems late to meShane E.
The keys were not located in the correct location for express pickup at 8am, the contact did not answer their phone that the app prompted me to call when the key could not be located, and then I was told to simply wait until the store opened 2 hours later. I requested a location that opened at 8am but I was changed to a 10am opening location. I was then charged twice for one transaction. The person who communicated through the app was not helpful at all and made it hard to maneuver through the process. The "Express" pick up took over an hour to end with a result of no vehicle to pick up. The business did not apologize for not leaving the key in the appropriate location and offered no assistance when the double charges were brought up. This was an awful experience.Tiara S.
Service is prompt and hassle free. The guy is helpful: giving tips to newcomers.Dennis E.
Customer did not leave a comment.Thomas O.
Wonderful and thorough..in and out in 20minsRICHARD H.
Customer did not leave a comment.Demetrius W.
I love the online self-checkin and out option. It's hassle free and you don't have to deal with employee issues. I'm going to use it exclusively from now on.William B.
Customer did not leave a comment.James P.
Customer did not leave a comment.zsavelle S.
Customer did not leave a comment.Thomas R.
I truly appreciate the assistant manager at the Southside Plaza U-Haul in Richmond Virginia she was very helpful and very nice she was a black young ladyAprlil W.
Customer did not leave a comment.connie G.
Was not notified about the insurance charging everyday of service, also was charged twice and still have not received money back was charged the day of picking up the truck then charged again 3 days after returningJOHNATHAN E.
Was told to return to this location and it was closed on Sunday.james B.
Customer did not leave a comment.Kimberly J.
The place we rented from was excellent. However, we will NEVER and I mean NEVER EVER use uHaul again. The customer service literally SUCKS. And your color test is incorrect online. When I am told 3 times that I am "impaired" because I can't pass the color test that is unacceptable. I am a RN and spend my days saving lives. Pretty sure I can pass a color test. I am extremely dissatisfied and will never be using this company again. You might as well fire your customer service employees because their jobs are pointless. I can't say enough about how terrible my experience was.Phillip F.
Customer did not leave a comment.CLARENCE A.
Customer did not leave a comment.Clarence A.
Customer did not leave a comment.Chelsea L.
Fast and friendlylillian W.
No one was there they were closed just dropped off keys in the boxBart A.
Customer did not leave a comment.Woodrow S.
Owner was not completely knowledgeable about the equipment and its connectionsBrian W.
Customer did not leave a comment.Ellen F.
Very helpful, even hooked the trailer up for me!Jonathan C.
Al was friendly. But he had me sign the slip and neglected to tell me about the leaky gas cap and that water would come in. Therefore, when I signed the form it also released UHaul from responsibility. It did rain, but no disount on my rate. Disappointing.Theresa P.
Make sure they have all the stuff and know whats going onRaquel B.
Have the uhaul available at the time the customer is suppose to pick the uhaul up. Also for the customer not to have to drive an extra 30 miles to get there uhaul when they reserved there uhaul in advance.shelly L.
My reservation was for 10:00 (the time the store opened) but the owner didn't even open the store until nearly 10:15 which caused me to be late to a pickup appointment. Then, half of the contract I had to sign was not in English. The truck needed maintenance ("service deterrent system") and the back of the truck was filthy. Overall I wouldn't recommend reserving a uhaul from this company.Brianna C.
Customer did not leave a comment.Michelle J.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Pollie W.
I did not get the size truck I reserved. Owner was late opening store, and, because they forgot to put the utility dolly on the truck, my driver had to go back to the store to pick it up! This inconvenience cost me more time and money. No, I would not recommend this location.gertrude V.
Customer did not leave a comment.Ricky P.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Jackie W.
Customer did not leave a comment.Tony H.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Dawn M.
Customer did not leave a comment.Ted K.
Nice friendly and helpfulBOBBY B.
Customer did not leave a comment.Sandra D.
Customer did not leave a comment.FRANK B.
Customer did not leave a comment.Fern J.
Customer did not leave a comment.Sherry D.
Keep doing what you're doing! Excellent customer service! Very friendly!Tyerice A.
He over charged me and I wasn't happy.Annie V.
Everything was greatantionette A.
Super service. Highly knowledgible staff.James O.
none at this time.James W.
clean truck, friendlyStephen H.
Truck had cigarette ashes all over the place, and the back was not clean at all. I hope the people before us weren't charged a service fee, because Street Sounds didn't complete the service themselfs.Taylor M.
Customer did not leave a comment.ramakrishnan K.
Customer did not leave a comment.Lisa M.