Customer Reviews for Street Sounds

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Street Sounds

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Finch A. on

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I don’t know I had a very good experience at this location

breanna D. on

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Customer did not leave a comment.

Emily G. on

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The entire experience was absolutely abysmal. I will go out of my way to dissuade people I know from ever using uhaul. Your customer service is a total joke.

Debra M. on

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Very convenient happy about the drop off location

Matthew S. on

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Customer did not leave a comment.

Kelly R. on

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Office was closed

John P. on

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Cathy W. on

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I got cheated! Pay $14.24 in cash for extra miles and $14.24 was taken out of my bank account by Uhaul too for same charges

Kevin P. on

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Shaquanna D. on

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Anthony G. on

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karen T. on

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renee G. on

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Donna T. on

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I had a great experience!

Reginald L. on

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Sam A. on

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Nothing everything was great!

jay B. on

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Barbara H. on

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Reginald L. on

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michael B. on

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The 99 cent a mile is way too high. Spent more money on mileage than the rental. It should be rental with a package mileage.

Shane E. on

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Could have had everything ready for pickup. This wasn’t my first location and the didn’t open until 10:00. Seems late to me

Tiara S. on

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The keys were not located in the correct location for express pickup at 8am, the contact did not answer their phone that the app prompted me to call when the key could not be located, and then I was told to simply wait until the store opened 2 hours later. I requested a location that opened at 8am but I was changed to a 10am opening location. I was then charged twice for one transaction. The person who communicated through the app was not helpful at all and made it hard to maneuver through the process. The "Express" pick up took over an hour to end with a result of no vehicle to pick up. The business did not apologize for not leaving the key in the appropriate location and offered no assistance when the double charges were brought up. This was an awful experience.

Dennis E. on

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Service is prompt and hassle free. The guy is helpful: giving tips to newcomers.

Thomas O. on

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Customer did not leave a comment.

RICHARD H. on

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Wonderful and thorough..in and out in 20mins

Demetrius W. on

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Customer did not leave a comment.

William B. on

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I love the online self-checkin and out option. It's hassle free and you don't have to deal with employee issues. I'm going to use it exclusively from now on.

James P. on

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zsavelle S. on

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Thomas R. on

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Aprlil W. on

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I truly appreciate the assistant manager at the Southside Plaza U-Haul in Richmond Virginia she was very helpful and very nice she was a black young lady

connie G. on

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JOHNATHAN E. on

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Was not notified about the insurance charging everyday of service, also was charged twice and still have not received money back was charged the day of picking up the truck then charged again 3 days after returning

james B. on

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Was told to return to this location and it was closed on Sunday.

Kimberly J. on

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Customer did not leave a comment.

Phillip F. on

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The place we rented from was excellent. However, we will NEVER and I mean NEVER EVER use uHaul again. The customer service literally SUCKS. And your color test is incorrect online. When I am told 3 times that I am "impaired" because I can't pass the color test that is unacceptable. I am a RN and spend my days saving lives. Pretty sure I can pass a color test. I am extremely dissatisfied and will never be using this company again. You might as well fire your customer service employees because their jobs are pointless. I can't say enough about how terrible my experience was.

CLARENCE A. on

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Clarence A. on

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Chelsea L. on

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lillian W. on

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Fast and friendly

Bart A. on

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No one was there they were closed just dropped off keys in the box

Darcy H. on

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Nothing

Woodrow S. on

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Customer did not leave a comment.

Brian W. on

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Owner was not completely knowledgeable about the equipment and its connections

Ellen F. on

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Jonathan C. on

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Very helpful, even hooked the trailer up for me!

Theresa P. on

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Al was friendly. But he had me sign the slip and neglected to tell me about the leaky gas cap and that water would come in. Therefore, when I signed the form it also released UHaul from responsibility. It did rain, but no disount on my rate. Disappointing.

Raquel B. on

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Make sure they have all the stuff and know whats going on

shelly L. on

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Have the uhaul available at the time the customer is suppose to pick the uhaul up. Also for the customer not to have to drive an extra 30 miles to get there uhaul when they reserved there uhaul in advance.

Brianna C. on

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My reservation was for 10:00 (the time the store opened) but the owner didn't even open the store until nearly 10:15 which caused me to be late to a pickup appointment. Then, half of the contract I had to sign was not in English. The truck needed maintenance ("service deterrent system") and the back of the truck was filthy. Overall I wouldn't recommend reserving a uhaul from this company.

Michelle J. on

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Gregory M. on

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Pollie W. on

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gertrude V. on

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I did not get the size truck I reserved. Owner was late opening store, and, because they forgot to put the utility dolly on the truck, my driver had to go back to the store to pick it up! This inconvenience cost me more time and money. No, I would not recommend this location.

Ricky P. on

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Robert S. on

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Jackie W. on

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Tony H. on

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Michael B. on

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Dawn M. on

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Ted K. on

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BOBBY B. on

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Nice friendly and helpful

Sandra D. on

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FRANK B. on

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Fern J. on

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Sherry D. on

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Tyerice A. on

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Keep doing what you're doing! Excellent customer service! Very friendly!

Annie V. on

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He over charged me and I wasn't happy.

antionette A. on

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Everything was great

James O. on

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Super service. Highly knowledgible staff.

James W. on

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none at this time.

Stephen H. on

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clean truck, friendly

Taylor M. on

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Truck had cigarette ashes all over the place, and the back was not clean at all. I hope the people before us weren't charged a service fee, because Street Sounds didn't complete the service themselfs.

ramakrishnan K. on

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Lisa M. on

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WILLIAM W. on

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Mary N. on

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Daniel F. on

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The representative was kind and courteous but the truck was not inspected upon departure. I believe he could have used some help. The bed was dirty but overall okay.

Wayne W. on

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Customer did not leave a comment.

maher A. on

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Nothing at all. Everything was perfect. Nice store excellent staff. I highly recommend the location!

MICHAEL P. on

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Total 180 ° from first guy

Lee Z. on

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Customer did not leave a comment.

DIANE K. on

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yvonne B. on

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provide dollies

Tammy B. on

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that price was not correct ...cost me too much piss me off next time no thanks.. other store uhaul was good price..but that address rip me off.. I lost almost 100 dollar...smh smh shame

TYRIQUE B. on

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walker D. on

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Duncan B. on

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The uhaul rep where I got the truck was great. However when I turned it in I noticed later in the day the price seemed a little too much and found out I was charged for 3 days and only had the truck for around 40 hours. Not even 2 whole days. So I understand I should have been charged for 2 days. When I called the retailer couldn't fix it so I had to call the main number and after spending too much time explaining over and over what had happened. They say a dispute will be made and a supervisor will have to deal with it. Maybe by Monday. So where I pulled out cash to pay the rest of the balance of the bill now maybe when its resolved I'll be refunded the money. But it will go back on my card. Which as we no that could take several days to post. Instead of just letting me go to the retailer and them give me my cash back. I rent uhaul often so they should accommodate me.

Ashley S. on

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The manager who helped us was fast and friendly. Very good customer service.

John S. on

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Nothing. Everything was perfect here also.

gladnill G. on

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Customer did not leave a comment.

christopher O. on

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.99 cent a mile is to expensive....

SAM FERNIX I. on

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Ron H. on

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jonyssia R. on

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Be clear of all prices be more specific in detail

TERACINA H. on

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Abdul L A. on

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Nothing keep doing what you're doing excellent service

BLACKWELL E. on

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Very Good location.

jessica M. on

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Customer did not leave a comment.

Elizabeth B. on

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Very nice- all good!