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JULIE B
Customer Reviews for Strobels Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Excellent overall service.
frederick wNice people and a super close location to I91 exit 8. Did all the hookups and detailed explaination if I needed to disconnect to use my truck. A great guy!!!
CHRISTOPHER MNice people, very accommodating, thanks for all your guidance!
Philip BLocation was closed
JESSICA WVery friendly and professional. I would absolutely go back and would recommend to others who are looking to rent a u-haul trailer.
GARY MDisappointed
ADAM LThis was not location I had reserved with. When I went there for my triailer in Springfield, VT the UHaul outlet they would not give me my trailer. No one at facility was trained to do the transaction. UHaul personnel was snowmobiling. I had to drive an additional 20 miles to find another trailer.
BRUCE SStrobel's is a great place to rent your next truck or trailer. The staff is knowledgable, friendly and was very willing to help me with my trailer rental. Thank you!
MARC SLeft front tire leaking air. Tire sensor indicator light on. Stopped to fill tire found lug nut about to fall off, lug so loose could move by fingers alone. Wasted an hour finding wrench and air. So unsafe lucky wheel didn’t fall off and kill us.
Brian LConvenient location. Better lighting formniggtime drop off would be an improvement.
MICHAEL FLocation not plowed when arrived and had a hard time parking trailer and disconnecting it in over a foot of snow.
DAVID PThe location was ok, on a busy street, easily accessible and easily found. It is an older building, unattended, and shows its' age and lack of attention. There was no visible way to contact the owner/manager and the online number (I'm guessing) went to a phone indoors. Only be calling the national number did we discover that the van would be accessed by app and finding a key onsite rather than through interaction with a person on site.
Mark LDropped off after hours. Location was fine but dark parking lot couldn’t see very well. No clear spot to put returns. Not the cleanest but not the dirtiest spot either. Easy to find and get in and out of though
GRANT MHelpful and Kind!! Convenient location
Ellen AWould like to see a wider choice in size I only had a choice from 2 sizes
GERALD GPersonel help question not applicable
DAVID PI hate being lied to. And being told I would be charged extra after they already had it on file I would be dropping the trailer in Springfield and then told to avoid the extra charge I had to drop it at Ascutney instead. That is 100% BULL$HIT. Uhaul in Springfield Vt are total scammers. NO I will NEVER use them again. As I stated. I HATE PEOPLE THAT LIE.
Robert WQuick and friendly service. The lighter jack was broken making it difficult to charge my phone. Old fashioned USB ports did work, but I had to purchase an adaptor.
JEREMY KQuite far away from my house and customer service was extremely unwilling to let me change the dropoff location to somewhere closer. The location was also not very easy to navigate and was very unclear where to park both a truck and trailer
Anna KDrop off was quick and easy, and the young lady who helped me was very friendly. Thank you!
Marc SNothing, great experience
eric jDropped off at this location. Representative was competent and helpful!
John LVery friendly staff and equipment well maintained. Great experience!
oran mVery friendly and helpful. Truck was in good shape however U-Haul should have a full tank policy so that it isn’t necessary to refill prior to starting your trip or move.
Trevor BGreat customer service
Eugene WVery easy. Two individuals were there to help me. They showed me where to place the trailer, and helped me to unhitch it. I was in and out in a few minutes.
Richard GA smooth hassle free rental. I would do business here again.
Donald BThe truck has a defective rearview mirror causing major safety issues and challenges. It also has an extremely alarming screeching noise that I'd guess is related to vent/ac system. It was an unpleasant and less than safe trip.
Crystal MI was displeased that I made my reservation at Strobels but was then told I would have to pick up my truck at a different location approximately 20 miles further away. At a Rate of $1.09 a mile I feel that Uhaul was trying to clip me for an additional $40+ plus the additional gas cost. When going to pick up my truck at the new location I drive right by Strobbels and see that they have 2 10 foot box trucks on the lot! I canceled my reservation and rerented a truck from Strobels right then where I made the original reservation. I do not know if this was intentional but it certainly feels like UHaul was trying to pull a fast one on me and Strobels.
Thomas BStroebels staff are top notch. They helped figure out the issue. They could not refund the overcharge.
Christine YOutstanding customer relations from all that I had contact through due to some rental extensions😀
BRUCE NI rented the trailer from 1 PM 10/21 to 1PM 10/23. I returned the trailer at 6:30 PM 10/22. U-HAUL called me at 4PM on 10/23 wanting to know where the trailer was? Told them to contact agent (who was closed on Sundays)
wayne wGenuinely pleasant and helpful.
Ashley Cin and out; great
jerry dBoth employees were very helpful, friendly and obviously knew their jobs and equipment well. Would definitely recommend them
Ed RBoth ends of the service were Friendly and helpful
JohnRoger CI plan on doing my next reservation through this site.
DANIEL CNothing
Thomas NStrobels has the best service in our community.
michael jMy only complaint was I had scheduled to pick up my equipment from a location that was 2 miles away from my apartment but the day before I was to get the equipment I was rerouted to another location 45 minutes away. This has NO bearing on the two locations because personnel at both were exceptionally helpful and professional.
Christian GThe location was convenient and the attendant was very helpful
Hardin CVery friendly and accommodating.
Glenn LThe lady that checked me out was awesome!!!
mihelle pI have done Uhaul business with Strobels many times , wonderful staff they have always gone above and beyond.... they could teach the pick up location some proper business management
Robert DThis is not where we wanted to rent from uhaul’s lack of inventory forced us to travel out of our way and 3 times more as we dropped off at the location we are closest to. Extremely frustrating working with the large uhaul company.
TIMOTHY BExcellent customer service! Truck was very clean and rode well. Look forward to renting from them again
Laurie CNo complaints
JOSEPH PWe dropped the keys and papers in a lockbox outside.
JEFFREY SWent completely smoothly-excellent customer service,would highly recommend U-Haul to all !
RUTH GPersonnel very helpful
MARIATHERESA D