Customer Reviews for Strobels Service Station

I asked for a location in white river junction this was not. The stores closed and the place was messy and looked abandoned

Everything went extremely well - friendly staff with safety in mind.

No interaction

Thank you for being close and convenient

They was very pleasant to deal with , I strongly suggest anyone needing a uhaul should go there

Return location was behind a gas station didn't feel safe leaving the trailer. Return location was closed for vacation.

Thank you for waiting until, literally, 5 minutes before close, to rent us the 20 foot truck! Enjoy the bread we “donated” (forgot) in appreciation.

Folks at Strobels are top notch, bend over backwards to make the customer happy. Much better than the big U-haul locations I have used. Highly Recommended! John Preston

Nice people. They made the rental easy!

It was great, and I'm going to use them again on Saturday.

Let me start off by saying this was a pick up through the phone app at a closed location. It took over half of an hour to get the keys through this system. In addition I requested dollies to make what was going to be a difficult move easier. When we arrived at the house they were not in the truck. Consequently it took the movers we hired through Uhaul twice as long to move. Since the location was closed so we could not just go and pick them up. Also there was very little gas in the truck. Remember the days of take it full bring it back full? So we went to the gas station..I expected the truck to use a lot so put in $71. The truck gets great gas mileage and only used a small amount. Guess what? They don't reimburse you for gas! That's your gift to the next mover! Did I mention always get the tow option for $5.95 in case you get stuck? It was $700 to get pulled out of the curbside ditch that the truck was stuck in. I will say they made it very easy for me to keep the truck additional days. I am waiting for reimbursement for the rental of the dollies and I am hoping that they reimburse me for my gas but I have no idea. The movers were very professional and did a great job. I wish I had known that with all the delays of getting to the property (checking in and getting the key, having to stop for gas, getting stuck in a ditch) the movers could have been rescheduled. Since I did not know this they tried to do as much as possible and stayed there for the two hours I hired them and unfortunately had to leave just as we arrived with the truck. So I got to hire them again for the next day to do the job. Yup, I got to pay double labor plus! They were great guys though and worked really hard. That was Safe Movers of New England. Highly recommend them. I hope this helps others to not have the bad experience that I had.

Nothing, I had a great experience! Thanks

I reserved the truck 3 weeks in advance to pick up in Springfield, VT. It was not there, i was sent to Strobels, 1/2 hour away in a snowstorm, delayed my loading 1 day, (movers had to leave, leaving me alone to load) Then i was charged extra day for returning 2 hrs late! I'm not a happy customer!

Excellent experience! Went beyond my expectations in helping me with a glitch (of my own making). Stroebels has become my first choice in UHaul dealerships.

Someone else dropped of the Uhaul so I cannot comment on this experience.

was closed for the weekend when dropped off truck

They were very friendly and helpful at this location! A+ service!

We had given our information online to expedite the pick-up process. When we arrived at the site to pick up the truck, we still needed to give much information to the lady. Redundant in my opinion. Otherwise a good smooth rental.

I dropped the truck off after hours.

When they were disconnecting my trailer they noticed the ball was not tight on the hitch. They detached it, took into the shop and tightened it for me which I thought was very nice.

U haul always been first class

i was very pleased

was very easy to pick up and drop off. truck was clean and ran well. would use uhaul again

I strongly recomend "Strobels" of Ascutney ...

This was a total pleasure dealing with Strobels...very organized..extremely helpful!

The folks at Strobel's are knowledgeable, accommodating, and polite. They are always my first choice for U-Haul rental. This time was just the same great service.

They were closed at the time I dropped off.

They didn't know how to use the "system" and complained that UHaul changes the system all the time. Strobel's had to enter all the same information that I had already entered when I reserved the trailer on the UHaul site. Extremely inefficient and frustrating experience. Even though I reserved the trailer a week in advance, I was informed the day before pick up that the trailer was not at my preferred location. I had to drive 40 miles out of my way (in a snow storm) to get the trailer. If I had known this ahead of time, I could have changed my plans around the trailer location. At my preferred location (right next to my hotel) there was a very similar trailer that went un-rented the whole time I was in town. This trailer was never presented to me as an option. If I had known about it, I would have rented it instead. I would have even payed more for it. When I stopped to get gas, I noticed a burning smell but I couldn't figure out if it was coming from my trailer or another car. As soon as I got back on the road, one of the trailer tires disintegrated. If the rest of my experience with UHaul had been good, I would chalk this up to a freak occurrence - but as things are, I'm guessing it was due to poor maintenance. I blame most of this on UHaul corporate. Poorly trained and unhelpful representatives, including the road-side assistance person.

Outside is very grimy looking.

no one called us that the pickup was moved. We picked the original location because how close it was to home. We waited over 40 minutes for service and then we had to drive to the new location.

I reserved a truck at a different location that ended up being too big, so I didn't use it and got a truck I needed at the above location, however you charged me for both and didn't refund my $79.43. Would like my money back.

Excellent, personal service!

Excellent sevice; friendly people!

I called after they closed and she charged me before I could return her call.

when we had our belongings unloaded we discovered there had been a leak in the truck's roof...several of our boxes and our sofa wet sopping wet.

We were extremely please with our experience with this U haul location!

I dropped off the vehicle after dark. The site was not well lighted. It was a little confusing about where to leave the truck and where the drop-box was. The person at the U-Haul phone number I called prior to drop off was not friendly nor especially helpful.

Trailers- should have jacks on them- I could lift off and on but I am sure that smaller stature folks would have difficulties.