Customer Reviews for Studemont Shell
(U-Haul Neighborhood Dealer)

533 reviews

3423 Katy Fwy   Houston, TX 77007

(713) 861-2242

Office Hours

  • Mon-Sun: 9 am–6 pm

Services at this Location:

Contact Us

(713) 861-2242

3423 Katy Fwy
Houston, TX 77007

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

OMARI D 
Rating:
1.0

There was supposedly a “mishap” with my order and I was charged twice for a tow dolly, after already telling Debra that I paid for it and received it. She said she wouldn’t charge me again and would figure out the issue, only to have them charged me for it without my consent. Then I was charged $59.40 at the return of my rental for things I once again either paid for and received or didn’t pay for. I was charged for the truck and Smart Move. Which I did not consent to. They mixed up my order with someone’s else and all of these miscellaneous charges were coming out of my account. Never again will I use UHaul. And I’d like a reimbursement for the $59.40 that I was unknowingly charged for, even after leaving a description of why I do not understand or accept these charges.

Mikayla F 
Rating:
5.0

The gentleman at the counter was helpful, maintained his cool and helped me work through the equipment not being available due to a customer having not returned it. Got me into a suitable vehicle, was able to keep the move on schedule!

William R 
Rating:
5.0

Very nice and helpful. Would definitely rent from there again

Jo B 
Rating:
3.0

Customer did not leave a comment.

Donald F 
Rating:
1.0

have more employees on site to help customers to prevent them from waiting for over an hour as I did

HEATHER G 
Rating:
2.0

Make sure your employee is accounted for when customers arrive for there rental and they are able to be serviced in a timely manner make sure vehicle is clean and gassed up properly

Chelsea W 
Rating:
5.0

Customer did not leave a comment.

Marina V 
Rating:
5.0

Customer did not leave a comment.

elainy r 
Rating:
5.0

Initial pick-up location was on Navigation. When I arrived there, the office was closed and I did not see the 10 by 10 truck that I had requested. The Shell location was much more convenient and would have saved me two hours of drive time. Otherwise I am pleased with service provided. Representative was very friendly and helpful.

John L 
Rating:
3.0

You can be cheaper.

xavier m 
Rating:
2.0

Waited close to two hours upon receiving my requested trailer due to a U-Haul box truck(keys missing) blocking the lane. Trailer had a nail in the tire but held up on the return trip

August L 
Rating:
4.0

I think providing a lock for the back would be a good idea. One that just stays with the truck. Make it more comfortable becuz I didn’t have one or have any time to get one and would have felt better if there had been a lock that I didn’t need to go purchase. Elsewhere.

Elise M 
Rating:
5.0

I returned all in good order and full tank of gas. Sorry could not make the ap work... I did take all the pictures.

rozi t 
Rating:
5.0

Customer did not leave a comment.

Luciano S 
Rating:
4.0

Customer did not leave a comment.

Beshoy M 
Rating:
5.0

Customer did not leave a comment.

Mattie n 
Rating:
5.0

I had the worst experience with the dolly, the 1st dolly straps were broken, I didn’t notice until the morning (4am) I planned on leaving town. So I had to wait until 7am for the Uhaul location to open, which pushed my move back 3hrs. The replacement dolly had issues 2hrs on the highway.

ALEXIS L 
Rating:
3.0

The location was a little hard to get to because of the freeway traffic. The attendant was super friendly and knowledgeable of how to connect the trailer. The experience of renting a trailer from U-Haul was a positive one.

JUANITA C 
Rating:
1.0

Truck was dirty cabin and the back used or spit sunflower seeds in floor board of cabin smelled like smoke . Back had leaves and sunflower seeds. Terrible Experience!! Improvement Needed Clean the cabin dirt is one thing chewed up sunflower seeds ?? Maybe someone who gives a dam about the job . Girl at the counter was half a asleep and did no walk around of the truck . Maybe change air filter in the truck so it doesn't smell like cigarettes

Christopher B 
Rating:
5.0

Renee was great!

Marque J 
Rating:
5.0

Customer did not leave a comment.

David J 
Rating:
5.0

I have not rented a U-Haul truck in years... I placed order for rental from Commuity Storage, but they were not able to have one on location of day of pick-up. Anyway Studemonth pick-up location was not too far away. Convenient being at gas station to fill up truck.

Jean A 
Rating:
5.0

Customer did not leave a comment.

jason m 
Rating:
5.0

My experience at the rental counter of Studemont Shell, 3423 Katy Fwy, Houston, TX 77007 was EXCELLENT! Your staff is way above EXCELLENT!! She was patient and quiet spoken to all and me. She knew what she was doing! I wish I'd got her name to give her the personal Thank YOU

Debra C 
Rating:
5.0

Customer did not leave a comment.

patrick w 
Rating:
5.0

Customer did not leave a comment.

Jeff L 
Rating:
5.0

Customer did not leave a comment.

Haley R 
Rating:
5.0

Customer did not leave a comment.

IVAN R 
Rating:
5.0

The agent was very knowledgeable and helpful.

Michael F 
Rating:
1.0

I was given a vehicle on empty and told to fill it up. I spent $117 on gas and was given a $30 credit. This is literal robbery.

Brenton S 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL O 
Rating:
5.0

Easy drop off experience!

Mitchell G 
Rating:
1.0

I was supposed to pick my truck at at 9:30, we didn’t leave the lot until 10:00 because there was only one person working who could not care less about making 5 seperate customers wait. The truck had 187,000 miles on it and was barely driveable on the highway with the amount of play in the wheel and how easily it follows grooves in the road. Truck id is DC1698 D, license plate Arizona , AL85978. This truck should not be in your rental program and needs serious maintenance before someone gets killed. Will not rent from U-Haul again.

jacob m 
Rating:
5.0

The team in this location is the best

GILAD D 
Rating:
4.0

Customer did not leave a comment.

Patrick S 
Rating:
5.0

Check in gal was top-notch. Smart and savvy, she knows her stuff.

Charles M 
Rating:
2.0

Bad service all the way around with U-Haul not the drop off store

shatia h 
Rating:
4.0

Customer did not leave a comment.

Brian M 
Rating:
1.0

charged for extra day when I returned. Reese Baker

reese b 
Rating:
5.0

Customer did not leave a comment.

GILAD D 
Rating:
5.0

This is the best location in Houston. Don't change a thing. The lady who runs the store is the best. Always happy. Very accommodating and great communication. Give her a raise! I use uhauls weekly, and it's the only location I'll use.

Miles G 
Rating:
5.0

Excellent staff thanks

Phillip W 
Rating:
5.0

Customer did not leave a comment.

Jamie T 
Rating:
5.0

Customer did not leave a comment.

Jamie T 
Rating:
4.0

double charged my card

David T 
Rating:
2.0

More than 1 hour waiting in line for 4 customers, low service and very unhappy attendant

Tiago C 
Rating:
3.0

Don’t depend on UHaul I arrived and my trailer was there, but the Dolly and moving blankets were not available, even though reserved. The clerk told me that there were no guarantees on anything you reserve except for the truck or trailer. I was not told that when I made the reservation. This is the second time it has happened to me and I think this is a UHaul problem, not a dealer problem. Bottom line, get your extras somewhere else if you need to be sure you will hae them.

William W 
Rating:
5.0

Great service

Alton M 
Rating:
1.0

Vehicle was in poor mechanical condition, and suffered a mechanical failure during my trip that caused me to miss a wedding.

RAY N 
Rating:
5.0

Customer did not leave a comment.

ROY S 
Rating:
4.0

Improve the app.

Peter G 
Rating:
4.0

Customer did not leave a comment.

Peter N 
Rating:
1.0

In addition to generally poor service. The location had no furniture dolly as reserved. I received no notice that the reserved equipment was not available. Basically - “you can go somewhere else if you like; but we don’t guarantee the dollies.”

Patrick Q 
Rating:
5.0

Customer did not leave a comment.

jose v 
Rating:
5.0

Customer did not leave a comment.

SUSAN M 
Rating:
5.0

Very happy with customer service. The tenant lady was very helpful and friendly and had us on our way with ease.

Matthew R 
Rating:
5.0

Very professional staff and friendly👍🏻

Benito P 
Rating:
2.0

Actual pickup process for online order confusing and stressful - onsite agent was unhelpful. Ordered dolly and furniture pad were not provided, but still charged even when checked as missing on pickup checklist. Self-return was also confusing and non-transparent - again agent was not helpful. Will not order from this location again.

Chia-Heng Y 
Rating:
4.0

Customer did not leave a comment.

elli s 
Rating:
4.0

Customer did not leave a comment.

Glen E 
Rating:
2.0

Poor check in which was done incorrectly. My reservation was correct in the system from the area office. I do not know why she changed it. The rental ended up costing more than it should have and after an hour of trying to check the truck returned I finally gave up and agreed to the inflated rental rate.

Clayton G 
Rating:
5.0

I’ve always used this location. I have been coming here for years. The reason I choose this place is because Ms Deborah is the best person to rent a truck from. She is professional,fast, and offers friendly service. I would recommend it to anyone.

JESUS F 
Rating:
5.0

Excellent service and great price

Bhupendra P 
Rating:
5.0

Great customer service very polite a caring.

David R 
Rating:
5.0

Good location for pickup and drop off. The on-line pre-checkin process is very efficient.

Stephen B 
Rating:
4.0

Customer did not leave a comment.

Susan H 
Rating:
5.0

Staff was awesome.

Kaitlin M 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Great and easy rental. So happy! I will use this location in the future.

Karen V 
Rating:
3.0

It was great

JOSEPH N 
Rating:
1.0

The lady was unprofessional and high on something and didn't enter my right drop off location which cause me alot of problems.

Samuel K 
Rating:
5.0

Awesome customer service

Alvaro V 
Rating:
1.0

The employee was very rude and disrespectful in addition to being completely incompetant.

patrick m 
Rating:
3.0

There was only one worker and I think she was sick, so it took a long time. Also, after I picked up the trailer I received a call to pick up the trailer. Why? And after I returned the trailer I received communication asking me to return the trailer. Why?

Timothy A 
Rating:
5.0

Excellent service!!!

Carlos G 
Rating:
4.0

Customer did not leave a comment.

Benito P 
Rating:
4.0

Customer did not leave a comment.

Kathy E 
Rating:
1.0

Inefficient staff at pick up location. A clerk in the gas station cursed and was rude to the customer in front of me.

Margaret S 
Rating:
5.0

Customer did not leave a comment.

Susan W 
Rating:
5.0

Customer did not leave a comment.

JOEL L 
Rating:
5.0

Excellent and convenient location!

John R 
Rating:
2.0

Customer did not leave a comment.

Mary H 
Rating:
3.0

My trailer drop off spot on my reservation at 3600 Katy FWY wrongly stated I could drop of a trailer there. I arrived there and was told we don't take trailers so I had to find another location in rush hour traffic. Very disappointed with my electronic reservation. 3600 Katy Frwy Houston, TX 77007 (832) 266-1741

Brian K 
Rating:
2.0

The customer service at this location was terrible. The staff was rude and upset that we bothered her to do a drop off. She was a very poor communicator and did not direct us to where we should park. After check out, she carelessly drove away to park the truck and in a tight turn hit the gas station. Overall, would not recommend this location based on this experience.

Estela C 
Rating:
5.0

Customer did not leave a comment.

Warren S 
Rating:
1.0

Ordered dolly rentals - was left a note when I arrived OK THE DAY OF to find out they weren’t included! Do you realise how inconvenient this is to start scrambling finding dollies to assist on the move? I’ll be recommending everyone I know to stay away from U-Haul for good.

John C 
Rating:
3.0

There was very little interaction with the representative and no receipt or confirmation of delivery was provided.

John C 
Rating:
1.0

The employee checked my lights and said they were good. But when I loaded up and left I got out to check the back doors and realized the right turn signal was working on my car but not on the trailer. It is dangerous to not have working turn signals. 2 trucks honked at me when I was changing lanes on the freeway because I did not signal because the light was out. Why is it ok for employees to lie?

Penelope M 
Rating:
3.0

Customer did not leave a comment.

Jarrett S 
Rating:
2.0

I ordered 2 furniture dolly and 1 utility dolly several days before pickup. When I arrived they only had 1 furniture dolly. What is the point of making a reservation if you don't have enough items.

Markos S 
Rating:
5.0

I rented a dolly and furniture mover. They did not have them when I arrived. They need to tell you they aren’t available on the app or through email. I had to go spend $350 to purchase the items needed. I came 1200 miles to help my daughter move and I spent 2 hours trying to find the equipment needed. If I had knowledge of lack of equipment ahead of time I would have prepared for it.

Christopher D 
Rating:
5.0

The U-Haul location at Studemont Shell in Houston, Texas, was great! I have used U-Haul for over 40 years. Prior to my most recent rental, however, I did not know that Studemont Shell was an authorized U-Haul location. After working with them, I will be back. The location was clean and the personnel were helpful and efficient. I had a rather sudden emergency come up where I needed a 9'x12' trailer. This was the only location that had the equipment I needed, at the time I needed it. Online reservations and check-in were easy. Everything went smoothly. I highly recommend them.

Harold P 
Rating:
5.0

Customer did not leave a comment.

Gilad D 
Rating:
3.0

The attendant was NOT friendly. My reservation was confirmed and they did not have a furniture dolly as requested. No one called to say it was not available. I showed up at my reservation time and there was no furniture dolly.

Brian S 
Rating:
5.0

Customer did not leave a comment.

LADY L 
Rating:
5.0

N/A

vaughn m 
Rating:
5.0

Good overall impression and experience, perhaps be a little more friendly and welcoming?

Fadi S 
Rating:
5.0

Rental was quick and easy. Return was straightforward. Employee was friendly and knowledgeable.

Marizela V 
Rating:
5.0

Customer did not leave a comment.

Gurjit S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top