The ladys that work at that location are professional and very helpfulGilad D.
(U-Haul Neighborhood Dealer)
Houston, TX 77007
- Mon–Sun9 am–6 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77007
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Cristal was fantastic. Was friendly and helpful both for pick up and drop off. My favorite U-Haul to go to.Miles G.
Great job as always!Moises M.
The truck was filthy and the tools I reserved were not available. The air conditioning and ABS did not work. The dashboard displayed error messages regarding traction control and ABS. The truck was neither powerful nor fuel efficient as advertised. The reservation and check-in process was disorganized. I reserved at one location and then was moved to another with a 1 star rating. I picked yet another location days before my scheduled pick up and then saw online the day of the pick up that there was no availability there. When calling U-haul and the location I was told that my truck was confirmed. Two hours later I received a call from U-haul to confirm my pick up at yet another location ....Gregory P.
The 24/7 pick up process is tedious and too long, many steps are just unnecessary. I had to wait at the location at 4am for the BOT to approve my pick up, then since it was not moving I had to call your customer service and spend 30 mins on the phone with your representative who had to call 2 people (at 4am!!!) to confirm that I am who I am, even though you had my driving license and passport. This is a horrible customer experience, you need to review your process. Worst pick up experience I've ever had.Stefano M.