Customer Reviews for STUNP LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

Inexperienced worker. Had to hook up trailer myself. Did not verify trailer brake lights and blinders were operational. Trailer was dirty and had wet moving blankets in one corner.

Rating:

1.0

The girl working the counter was NOT knowledgeable. She said the uhaul had been inspected and we did let need to look it over. Tires were not good. Had a blowout about an hour after leaving and it took someone 5 hours to fix it in the heat.

Rating:

3.0

Explaining how to properly use the ratchet straps on the tow dolly before letting us leave with the rental.

Rating:

5.0

These guys were awesome 💯

Rating:

3.0

The office is extremely difficult to find. I just didn't see any U-Haul signage but maybe I missed it. The lady there was very nice and professional but extremely difficult to understand on the phone.

Rating:

5.0

Muy bueno wl camion

Rating:

2.0

Your uhaul app is too confusing. Not only did I try 3 times to figure how to retrieve my information I had to have the proprietor help me take the in-app pictures and upload them. Then, when I brought the dolley back we'll within the time frame we agreed upon, it was confusing trying to get to the app part to return the dolley. After a few minutes of fumbling I managed to get to the page I needed. Unfortunately, I couldnt tell you how I got there and would probably fumble my way through getting there again. The proprietor was professional though.

Rating:

5.0

It was nice place and good customer service.

Rating:

5.0

This is my first experience with U-Haul. I liked the process right from booking to returning the truck.

Rating:

1.0

I have used only 10 miles and filled 2.5 gallons of gas. Even though they have charged money. I don’t know why i need to fill 1/4 of gallons gas. That is not fair. I don’t recommend any one.

Rating:

5.0

In this case the 6x12 I rented really should be retired. The paint was coming off. Cracks had been sealed. Hardware rusty. But it did the job. Tires were newish

Rating:

1.0

Had a very bad experience with this truck. It was in terrible condition — the brakes were poor, and the steering was unreliable. I felt unsafe driving it and can’t understand how it was rented out in such a state.

Rating:

5.0

Very simple transaction

Rating:

2.0

The customer service could be better and also the trucks need more maintenance. The check engine light was on on the vehicle and I feel like the mileage is off on the truck.

Rating:

3.0

They took the trailer after I had moved with it. Very fast, helpful and overall clean enviroment.

Rating:

5.0

Everything was quick and easy! Great customer service as well!!

Rating:

2.0

Young man at desk did not know the procedure for credit Did not know how to hook up and plug in lights. This was a small hole in the wall mail box place in strip cntr. No signs on street for U-Hall.

Rating:

5.0

Mobile pickup was not available Keys were not available and had to wait for a lot of time and call customer care for truck keys causing time wastage Rest all experience was good

Rating:

4.0

I had asked for a dolly but did not receive one after my reservation was moved to a different location.

Rating:

5.0

The customer service was on point and made for the best first time experience with U-Haul! I appreciate the clear communication and support through the rental and will definitely use y’all for my next move!

Rating:

2.0

Be certain equipment is attached correctly - trailer came off when I turned the corner. Also associate did not check trailer lights, only concerned about the break lights of my vehicle.

Rating:

5.0

Better cleanliness. Actual driver seat interior was muddy. Cleaned it up for the next passenger. Overall good experience

Rating:

5.0

excellent

Rating:

5.0

Great experience!! Would recommend this location.

Rating:

5.0

Awesome work. We were able to load and unload in the same day at two different apartment complexes. Everything was wrapped properly, and the movers worked very hard.

Rating:

1.0

Uhaul was very dirty filled when picked up as it was used to transport sand. I travelled only 15 miles or os. I re-filled 3 gallons before returning. But the uhaul app charged me another $11 for gas. Scamming people.

Rating:

1.0

They are overcharging the fuel by showing a fake photo of fuel meter. I have filled extra 2 gallons in order to avoid any disputes. While uploading the photos I don't have saved any photos, so next day I went to franchise and asked about the fuel overcharging and they showed me a photo which is below before I am taking the rental. Luckily Uhaul company has the odometer photos of before and rental so I got refund. This franchise is stealing people's money showing fake odometer photo. So I won't recommend this franchise anymore and degrade Uhaul's reputation.

Rating:

2.0

2 of the furniture dollies and 1 trolley was unavailable on pick up despite being ordered a long time before. The assistant wasn't interested and said he would refund, but we needed them for our move. Eventually he found some in the back of other trucks, but we were still 1 short. Truck cab was dirty, and generally the attitude of the guy was very unprofessional.

Rating:

5.0

since it weas a mailbox and mailing office - was a bit boring. did not have to wait and quick easy checkout

Rating:

5.0

Great Service!

Rating:

5.0

Really great experience.

Rating:

1.0

They are charging more than the actual. Though I was sending the photos while pickup they are not ready to accept the mistakes.

Rating:

1.0

The worker did not secure the hitch and almost made us wreck about a 1/4 mile from this location.

Rating:

5.0

It is great as it is. Very good customer service. Thanks

Rating:

5.0

The three gentlemen that I dealt with were very professional and very knowledgeable of the equipment. My best experience renting a trailer.

Rating:

5.0

Make sure that each customer return truck already cleaned out.

Rating:

1.0

Our trailer was hooked up wrong and were told it would be ok after we got it filled. We went to another UHaul location where they had to remove our ball mount and tighten the nut to ensure the trailer didn’t come off the ball mount. Thank goodness we knew something was wrong and took it to another location before leaving on our 100 mile trip. I do not recommend this location!

Rating:

5.0

I recently rented a U-Haul and had a fantastic experience. The team at the office was incredibly helpful, friendly, and efficient, making the process smooth from start to finish. They went above and beyond to ensure I had everything I needed and answered all my questions with a smile. The vehicle was in great condition, and the entire experience was seamless. Thank you to everyone at the office for providing such excellent service—I highly recommend renting from here!

Rating:

5.0

I loved my UHaul renting experience and it was very helpful for my move. The person at the front desk was very helpful. I would surely recommend this place to get a Uhaul services

Rating:

1.0

I had the worst experience ever. I arrived in the morning, and the U-Haul representative told me that the truck I had booked was not available, even though I had a confirmation number and had already checked in. After a lengthy conversation, he gave me a much larger truck, but the right door was broken and wouldn't open, which they never mentioned initially but admitted later. On top of that, they charged my card a higher amount than what they told me at the office. You cannot treat customers like this, especially when they rely on you for their moving needs. It's unacceptable to be so cold and careless. No one took responsibility for the situation, and that’s just not right.

Rating:

4.0

It was all fine

Rating:

5.0

vehicle returned with a full gas tank.

Rating:

4.0

Safety chain bolt was “frozen”… didn’t realize till had to remove myself as they were installed at rental site.

Rating:

3.0

Both trailers they had had faulty signal lights. The person helping us gave a good effort but he didn’t have enough troubleshooting experience. We took one of the trailers with the assurance that Area Manager Kyle would come by our house at 4:30AM to make it right so we could start our move on time that morning. Who does that anymore? AM Kyle does! AM Kyle is an amazing employee who showed up, solved our problem, and moved on to the next one because he is accountable and takes pride in his work! HE IS THE BEST OF UHAUL AND BECAUSE OF HIM I WILL CONTINUE TO USE UHAUL. 5 Stars for AM Kyle!!!

Rating:

2.0

The employee that was at the front desk was very rude.

Rating:

3.0

Seats were cleaned. Coffee spills and residual food materials were not removed.

Rating:

5.0

More information about how the process of renting and returning, perhaps in form of a brochure.

Rating:

5.0

Thanks again

Rating:

5.0

I thought it was great. Easy to pick up and return

Rating:

4.0

I should have requested a later drop off time than 9 o'clock as the movers did not get the truck unloaded in time for me to make that time..I got there at 9:30. They did not charge me a late fee and I appreciated that...otherwise the drop off location was perfect.

Rating:

3.0

Better staff

Rating:

5.0

Good guys at counter

Rating:

1.0

It was changed on me three different times! Hard to find. Didn’t know it was at the back, was confused at first