Customer Reviews for Sum Storage
(U-Haul Neighborhood Dealer)

89 reviews

518 E Fleming Dr   Morganton, NC 28655

(828) 475-1193

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 475-1193

518 E Fleming Dr
Morganton, NC 28655

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

AMANDA C. 
Rating:
3.0

No one told us to “self check in” when we dropped the truck off.

VIRGINIALEIGH W. 
Rating:
5.0

Very polite and knowledgeable people! Would definitely use again and refer to others. Great experience with them!!

RHEBA H. 
Rating:
5.0

Very helpful agent. Great experience 👍

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Kaleb M. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Drop-off was told of the dark oil. It was stated this would be addressed at next maintenance schedule.

PHILIP C. 
Rating:
5.0

The customer Service was the BEST!

SHARI L. 
Rating:
3.0

Too expensive.

TEQUILA G. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA R. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

It is a please and professional location. The Staff and owners are wonderful. Helpful and will assist you in your needs to move or relocate. Friendly and the location is spotless clean. Highly recommend this location for your moving needs.

TONYA G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Clean facility with prompt friendly service

BRUCE M. 
Rating:
4.0

Customer did not leave a comment.

LILA G. 
Rating:
5.0

Sum Storage was very helpful and friendly

Michael H. 
Rating:
5.0

Excellent Customer Service, clean and safe facility. Owners are excellent. Highly recommend this place over all the other local renters. Great location. Clean....clean.....best service in Morganton, NC...

TONYA G. 
Rating:
5.0

After getting the run around 3 times earlier with a reservation, which apparently doesn't mean anything, we were finally able to get assistance at the Sum Storage in Morganton. Everything was quick and painless and she made the transaction so smooth. Whom ever is on the phones when you call Uhaul needs some attitude adjustments. They are there to assist customer, not sigh and act like it is taking up there time to do their job. Cyst service needs serious work as well as when you have a reservation it should be able to be picked up when you reserved it.

Wayne C. 
Rating:
5.0

Top notch rental place...

TONYA G. 
Rating:
5.0

Everything was perfect.

Everett B. 
Rating:
5.0

Extremely nice and very helpful.

linwood B. 
Rating:
5.0

Park the pick0-ep truck in such a ray that rainwater doesn't accumulate in the bed - there is a gentle slope in the parking lot, just turn the truck around. Future renters will get a truck bed that will dry out much more quickly. While the cab of the truck was "clean enough," the floors and windshield could have been better. Overall, price point seems a bit high but the service was great and when you need a truck for moving, this is a viable option.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

LORI F. 
Rating:
5.0

Kim was great! Thanks for making it easy!!

Scott E. 
Rating:
5.0

Kim was the lady that checked me in at Sum storage. Initially, I had planned to get a smaller U-haul. When I told her what I was moving she kindly suggested a larger truck, and I am glad she did. I was able to do all that I needed in one trip, and save money while doing it. Thank you for the wonderful service and your recommendation. Clean, concise, and courteous!!!

JOSEPH H. 
Rating:
5.0

Cheaper rates if possible, other than that, great experience

MICHAEL T. 
Rating:
4.0

Staff was very helpful, considerate and curious.will be using them again in the future.

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJAMES S. 
Rating:
5.0

The agent at Sum Storage in Morganton, NC was very helpful and kind. She was also very knowledgeable and professional and took the time to answer the many questions I had. Everything went very smoothly from pickup to drop off thanks to her.

Patricia B. 
Rating:
5.0

good people! would recommend and use aqain in the future

David S. 
Rating:
5.0

The day I picked up the vehicle, the lady who was about ready to close up for the day was so kind. I called ahead to say I would be arriving about 2 minutes after what should have been closing time. She promised to wait. When I arrived, she had another customer with her, but it had been such a relief knowing that she wouldn't lock the door before I arrived. The young man who checked the vehicle in did me a significant favor. Before I left he discovered that I had left my own dolly in the truck. He caught my attention to return it before I drove away. That was gracious.

David P. 
Rating:
1.0

The u haul I rented was leaking from the roof and made my bed frame warp making unusable I had to go buy new metal one because of it other then that everyone was friendly and clean

Anthony J. 
Rating:
5.0

Offer flat rates.

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

ALESIA P. 
Rating:
5.0

Fix your trucks prior to renting them!

Paul A. 
Rating:
3.0

I have had mixed experiences with the rental equipemnt

Rudy M. 
Rating:
5.0

Sum Storage is an outstanding facility and Kim and John are simply, stellar.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Excellent new facility, friendly and helpful staff, could not have gone better. Steve

STEVEN M. 
Rating:
5.0

Great experience very good staff

MARK B. 
Rating:
5.0

This location also has storage lockers. Locally owned. Great people to do business with. Very professional!!!

DURAND B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

DONALD Q. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Extremely satisfied

KENNETH C. 
Rating:
5.0

100% customer service above the normal, they even included a keyed padlock for the cargo door !!

CLIFFORD R. 
Rating:
5.0

Customer did not leave a comment.

Carla S. 
Rating:
5.0

The moving blankets and dolly were a real help as I had to move everything by myself. Thank you

GARY B. 
Rating:
5.0

Very nice lady in office and very helpful

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

Carl R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

The 30 furniture pads provided were filthy with mulch, twigs, and other debris. One furniture pad had numerous large holes, and was unusable to wrap furniture. The padlock key provided for the padlock for the truck latch did not work. The truck was fine. Management was good to work with other than providing dirty furniture pads and a padlock with no key.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

WARREN T. 
Rating:
3.0

Tell the customer that you add charges to the rental rate was supposed to be 18.95 + tax and come out to b 29.50 with other hidden charges that were added with out permission only wanted the trailer no additional insurance nothing I have insurance that covered it but because I was not the one to pick it up and could not dispute charge I paid it but will not in future.

MARK W. 
Rating:
5.0

Great customer service! Friendly staff. Definitely recommend!

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

The employee working was very professional and helpful. He was super nice as well.

CARRIE S. 
Rating:
5.0

Sum storage was clean and very professional. I would have zero problems sending/referring my wife/family there at any time. Customer service was top of the line and courteous. I will rent from there again. Thank you for a pleasant experience.

DAVID C. 
Rating:
5.0

Great experience! Was a very fast transaction staff was extra friendly and helpful

ROBERTA H. 
Rating:
5.0

Vehicle smelled of smoke

VINCENZO L. 
Rating:
5.0

Extremely nice people and a great experience.

William S. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Everything went very smoothly.

David P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

My whole experience - from getting rates- to reserving the truck - to the return of the truck was very smooth and simple. I would highly record those location.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

Tessa H. 
Rating:
5.0

John, the owner, was fantastic. Went out of his way to explain everything and make sure I wouldn't have any problems. Carefully explained the after hours check in process so that I could return the truck after hours. Will definitely recommend him to others. He has an exceptional storage facility and it is great that he also rents trucks! ??????????

Durand B. 
Rating:
4.0

Customer did not leave a comment.

donny M. 
Rating:
5.0

This is a fairly new facility and the service was terrific. The manager, John, was excellent. He helped with both getting us a great storage unit and with the return of the trailer. I would highly recommend this location.

Ken O. 
Rating:
5.0

The people at the Sims storage are very friendly and so helpful

Misty H. 
Rating:
5.0

Nothing. They were very professional. I received a call a few days before to verify my order. They were great!

Michael R. 
Rating:
5.0

Everyone is very professional and informative. The truck was spotless and ran great. I'd definitely recommend this location.

Gary K. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Rhonda R. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

No issues with picking up equipment. Staff friendly and helpful. Office contains limit packing supplies but was fine for my needs.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

tim S. 
Rating:
5.0

Customer did not leave a comment.

sheila R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top