Exceptional!!!
BENNETTE R
Customer Reviews for Sum Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have been doing business with this facility for 6 months [+/-] and have rented U-Haul trucks 2 times, 1st. time from this location. First truck was a 20' this one was a 15', both did the job fine, good ride, etc... Only complaint, fuel. Drove the truck 27/28 miles, took 7 gallons to replace what was used. Fuel gauge was on "full" when picked up, filled it up about 100 yds. from location. Otherwise, all went well.
CALVIN BAlways goes above and beyond! Great business experience!
BENNETTE RAs Tony the Tiger would say...."They're Greaaat!"
BENNETTE RHeres to another busy week renting Uhauls from Sum Storage. Makes things so easy for me
MATTHEW HThe best Uhaul in the area.
MATTHEW HReserving with u-haul was seamless transaction. My son in law was taking my item from North Carolina to Tucson, Az, four hours into the drive the transmission went out.
Millie EI had a GREAT experience with my U-Haul rental at Sum Storage! The communication was outstanding! In addition to email we received a personal call to ensure that we understood the pick-up location. The pads we had requested were in the vehicle and the staff was very helpful in determining where we could turn in the truck at the end of our move. The facility was very clean and the grounds were well tended. Honestly, I could not have asked for better support and service from Sum Storage! They are true professionals!
Frances HThis location was great BUT the UHaul app does not work on Androids AT ALL. . Call the location direct for the best service. They will accommodate you in every way.
Helen EALWAYS a great business experience!
BENNETTE RThe size of the truck that I ordered versus what I picked up was different. However it got the job done. I’m happy with the overall experience.
CONNIE BWe had an excellent experience with Michelle as our representative. She was extremely knowledgeable and courteous. By far the best truck rental experience I’ve ever had.
RICHARD RFor some reason, I could not connect to their internet while standing outside their door to sign in. I was able to go to another website. Spoke on the phone with a lady who works there. It was on a Sunday, and she was able to check me in.
Richard BVery nice facility. Office manager was very polite & competent.
WALTER CKim was absolutely outstanding in her customer service; courteous, professional.. Provided full overview of fees in an easy to understand manner, made the reservation process simple, easy quick pick up and very convenient return policy. I can't recommend Sum Storage enough! Thank you for making a small part of my local move very easy!
ERIK SIts moving season! Another busy week with lots of rentals for me. Using SUM Storage for Uhaul rentals is the absolute best option for my moving business. Clean and well maintained trucks ready to go every time.
MATTHEW HBusy busy week where I needed 3 trucks in one day! No problem just called my Uhaul dealer and I was out the door and on the job within minutes. Need a moving company?? Call Hogan's Heroes Movers.
MATTHEW HI always receive the best service here. From making reservations (which I need a lot of trucks for my moving business), to picking up and dropping off. Its always an easy stress free process.
MATTHEW HThe best Uhaul dealer around. Makes getting trucks for my moving business so easy and stress free.
MATTHEW HHands Down!!! The Best Place, in Morganton NC, 28655 to do Business with!!! Hassle free, I’ve used them twice, Great Experience, customer service!!!
RAYDENE LI rent multiple trucks a week. On occasion I rent 2 or 3 a DAY for my busy moving business. This is the only place I'll use.
MATTHEW HConsistently the best Uhaul dealer around. Every single time.
MATTHEW HVery easy...even though the location was closed, drop off was very easy and the drop box was easy to find.
MELINDA CEasy & fast process, friendly agent, clean facility and truck, and accurate and quick adjustment for final payment on my debit card.
DONNA ATry it for yourself! you will be pleased!!
BENNETTE RI rent a lot of Uhauls for my moving business and I wouldn't go anywhere else.
MATTHEW HThis is the best Uhaul establishment in the area. Trucks are always clean and run great and you'll receive the best service.
MATTHEW HIt was the best service that I ever had at a UHaul center, the lady that check me out and in was super great. I highly recommend them.
Jerry RTrucks are always clean and presentable! If there are any issues reported they are handled quickly! Thanks Kim!
BENNETTE RAlways an excellent experience.
TED RFront desk woman was SO friendly, helpful, and communicative!! I couldn’t have asked for a better first experience renting a Uhaul to make my move go smoothly. The truck was well maintained and the way they had them displayed outside looked so nice.
KAITLIN JKim is always on point! Takes care of her customers!
BENNETTE RAlways goes above and beyond to help customers! John and Kim are great!
BENNETTE Reverything was ready to go. I just had problem with U-Haul app on phone very difficult to navigate
rob lGreat place!!
BENNETTE RThank you Kim everything was top notch!!!
BRENT SFantastic!
BENNETTE RI wish that you’d have not charged me an extra day for being there at 10:15am - due to being stuck in mud. But the rental was too notch in every other way!😀
JOHN SGREAT PLACE TO DO BUSINESS!
BENNETTE RGreat service as always. THANK YOU!
MATTHEW HBeen all over the place with UHauls from here and NEVER had any issues. Just went to Hotlanta and back and pick up and drop off was super easy. This is always my go-to rental spot because trucks are in great shape and super clean and service is always great. Thanks SUM Storage for making truck rentals easy for my moving business!
MATTHEW HGREAT place of business!!
BENNETTE RCleanest trucks in town!
MATTHEW HMy go to Uhaul rental spot. Trucks are always clean & well maintained. Pick up and drop off are super easy. It definitely helps me with my moving business to be able to depend on SUM Storage for truck rentals.
MATTHEW HAlways great service here!
MATTHEW HWell run operation!!
BENNETTE RAlways kind courteous and professional!
BENNETTE RThey rock!
BENNETTE RAlways 5 stars!
MATTHEW HI rent Uhaul trucks multiple times a week for my moving business. I wouldn't even consider going to another location. I ALWAYS come here for good service that I can always count on.
MATTHEW HThe trucks are always clean and well maintained here at SUM Storage. It makes planning moves for my moving business so easy. I just call and set up a reservation and everything is ready to go when my guys meet for work. Makes our day go so much smoother.
MATTHEW HThis is a great location to rent from. Quick and easy service and never had any issues.
MATTHEW HConvenient location right on a 4 lane road with plenty of space to maneuver a large truck. I rented U-Haul's largest truck and I was able to maneuver around the parking lot comfortably. The U-haul was super clean, so clean I would have been at ease eating directly off the floor of the back of the truck. This is obviously a business that takes cleanliness very seriously. The lady working the desk was friendly, helpful, and a sweet southern belle. She no doubt has an employee of the month certificate in her future. This experience was seamless and joyful. As I turned the keys back into SUM storage I walked out of the business happier with a renewed sense of purpose. I would recommend you rent a U-haul from SUM storage even if you don't need a U-Haul just so you can enjoy the experience.
Dwight WGreat service. Friendly staff.
LORI NNo complaints! always on point!
BENNETTE RGreat experience. Staff was very friendly and very helpful.
BRANDON CWe have used this location many times and will continue to use them . They go above and beyond every time.
MARY MThe owners made this excellent! Our team rented a uhaul to move medical supplies to disaster areas in the WNC mountains. The owner was so kind! She heard our story and paid for the uhaul!!! Her kindness enabled our team to deliver specific medical supplies as well as all other necessities to small mountain towns in need! It was as easy as snapping my fingers to set up and drop off.
Gretchen WEven during the power outage they made sure their customers were taken care of and had access to the facility and its services!
BENNETTE RSUM Storage Uhaul is fantastic to work with.
JASON BRented from this location many times. Always great service!!!
barry bJust try it for yourself! You will be pleased!
Pat Ralways kind and professional! Goes above and beyond to meet customers needs!
BENNETTE RNothing everything was perfect !!!!
XANTIRATH LTrucks are always clean and presentable!
BENNETTE RThe best Uhaul around.
MATTHEW HDid not get the impression from office staff that my business was appreciated. Staff made it seem that dealing with me was a burden. While efficient and honest, dealing with this location was not pleasurable. I will try other locations in the future.
DAVID BKim went above and beyond!! Everything was perfect!!
WILLIAM CAwesome great fabulous professional kind courteous goes above and beyond! Should I say more?
BENNETTE RYou'll find the cleanest most well maintained trucks and trailers here in all of WNC! Friendly and very helpful service.
MATTHEW HAlways the Absolute Best Service here! Makes renting a truck for my moving business so easy and uncomplicated.
MATTHEW HNothing the lady at the desk was very helpful. Used credit card and she got my bill sent to me the next day. I was very satisfied.
MARY SHitch gap was barely tight for my camper trailer to fit in. i had to hammar curve tounge in a bit to fit in. but all good. Thank you Sean
SEAN Gequipment is ALWAYS clean and in good condition!
BENNETTE R