This place is a joke, and so is it's employees. Either their ripping people off( as in uhaul company) and or their letting them or the 2 employees they have are pocketing the hell outta of some money. I've never rented a uhaul for one day that cost 62.00, 106.00 260.00 and 400.00, which is a total of 828.00 for approximately 3 hours hahahaha .....never again!!
PRISCILLA S
Customer Reviews for Sun Quest Hot Tub & Tanning
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was fine, but truck was not ready—they had to sweep before we took it. Also upon drop off they said there was a maintenance issue that should have been addressed before we took the truck. Luckily we made it without problems.
Susan SNicki was great, owner was there as well.
ELIZABETH QNothing at this location they were very helpful
SCOTTIE TThe attendant was nice but is occupied with a tanning business as well so there are interruptions. The truck was to be one way and she knew exactly where I was going and the drop off but when I dropped off they said I was booked to return to the original location 4 hrs away. I’m being charged double which I refuse to pay. I actually should receive a discount for the hassle I’ve been through. I definitely want to hear from a u haul representative.
MICHAEL LPolite and professional service. Thank you!
ROBERT DAlthough I was charged for gas and millage . The lady was nice . And I put $60 in the tank before I dropped it off and it was above the gas line meaning more gas than when I got it and this location was 10 min away from me so I don't see how that was over but they wanted me to drive over a hour to Hendersonville NC . Makes no sense
SAMANTHA WGreat place, good personal
ROBERT CNone at this time
GLEN HVery good for my 45 Anniversary and help
BRENDA CCheck engine light was on the entire time.
corey wEquip your truck with cruise control. Wash windshield inside and out. Why not rent with full tank? Easier to return it full than 1/4 tank. Navigation would be nice too.
RICHARD WQuick and easy transaction. Very personable gentleman at this location, will use again.
LAWRENCE GFriendly helpful staff
TARA CI dropped it off right off the storm Helene. They did not have power and no one was able to work.
DOUGLAS CI just completed the mobile drop of so I never spoke to anyone.
MICHAEL CThey are the most brainless people up there ever and they know what they’re doing would not recommend any other U-Haul place.
DENNIS GGreat Location
BYJU TFriendly, efficient service. Seamless return.
angelique sAgent at this location was not familiar with U-Haul. She charged me with insurance even after I reserved the trailer with no insurance, and then said that she couldn't reverse it off. Then when she told me where the trailer was, it wasn't there, and we ended up having to search the back of the property for it. Not only that, the trailer was backed all the way up to a curb, so it couldn't be lifted to the hitch, so she had to ask some employees in a neighboring business to pull it out. I definitely would not rent from this location again.
Bryan TThis location was actually closed for Father's Day, but the owner came in to take care of our trailer rental anyway. Very friendly!
Steve HI had a great experience and at a good price.
tammy bDid an after hours drop off
Michael MNo improvements required!
JOHN PNothing the team at this location Made checking out and back in very easy.
ANTHONY HI rented a car dolly I think it would be safer if it had chains also to strap the wheels to the dolly.
Michael FExcellent and professional customer service. Facility was clean and equipment was well maintained. Thank you.
ROBERT DSuper friendly guy. Not happy I couldn't return to the Uhaul place 1 mile from the house (they too carried same 26ft trucks). I was only given 2 choices of return ovations, and this was 30 minutes drive away, plus an Uber, plus 30 min back. Nothing against the return place itself or staff. Manager even recommended a pizza place while I waited 30 min for the Uber.
Michael SNothing in my opinion, I have rented from this place several times, trucks and trailers. The u haul team is very easy to work with.
ANTHONY HGreat
BYJU TFriendly staff, willing to work with customers schedule. Very pleasant experience!!
James VExcellent customer service
Richard SReceived unit with a flat tire. Called roadside as instructed by dealer they put the wrong tire and rim on got another flat 3 hrs down the road. Also had a loose wire blew the fuse on my truck. 2nd roadside fixed issues. Was told so.eone would reach out for a refund not holding my breath. Probably will use penske next time. Rent 4 to 8 times a year kind of left a bad taste this time
Eric KWhen we went to pick up the truck and car tow, the car tow was not availible and the representative claimed it was stollen. They found another tow availible at another location (30 minutes away). They updated our bill and claimed they gave a discount for the inconvenience and we would see that reflected when we went to the other location. Once at the new location for the car tow, the representative said they say no discount and the bill was actually incorrect. The rep was unaware that this was an out of state drop off so there was additional charges added on. No discount given at any point. To say the communication between the two locations was lacking would be an understatement. The Woodruff representative seemed to not really know how to handle the situation and we, the customer, had to pay the price for the incompetence.
Greg BI really don't know how you can improve really but everyone's real nice and I enjoy dealing with you
teddy lGreat place to rent a U-haul from for sure, I could not ask for better customer service from the team there. They worked with me on a couple of issues of not getting the rig back in time and again they are awesome, I have more renting to do and I am definitely going to use them.
ANTHONY HAlways Excellent service at this location!
Ronald BAccidentally left an item in the truck. They found it and are holding it for us - thank you!! Very friendly team.
Mark HI have rented through U-Haul many times, this was the fastest check-out I had experienced. The representative was knowledgeable and efficient.
Jason PThe amount of paperwork is ridiculous the fact that I have to enter all the information in the online reservation form, And then have to do it all over again once I get to the site is unacceptable the fact that I turnex down the Insurance protection coverage for my online reservation and then you automatically charge me for it when I go into the office is unacceptable you basically scam your customers. unacceptable. U-Haul has Gone down Hill as a company, and only cares about ripping off people One of the worst experiences I've had as a customer
Eric CNot a thing!
Danny BGreat service awesome customer service
alan gThey were super friendly and helped me park the vehicle and dismount the tow. Great customer service with a smile. Really enjoyed this location. :)
Eileen TThe best uhual experience always David and his staff is very helpful and easy to work with amazing place!! They all equipments needed for uhual that's a plus!!
B TN/A
Eileen TWill be good if that's help when you conect the equipment sometimes we have to figure out on our own. It's a little confusing sometimes. They don't offer to help or unless ask.
IRMA CJust what I needed when I needed it.
Todd FEasiest rental I've ever dine.
ROBERT HAll was good
Tammy MHelpful and very nice!
Tim BEverything was great
Diane kGreat service
lillie gThe process for returning my rental truck was simple & easy following the link for entering the information and dropping off the keys.
Duane H