Would have been convenient if the truck would have had a ramp.
DONALD B.
Customer Reviews for Sun Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love u Guy's Keep up the good work
Peggy I.I called the location that was emailed to me on 2/6 the day I reserved the truck to find out that this was the wrong location that was one flag. Called the location that was giving to on the phone to confirm. Day of pickup was a disaster. I arrived like 40 mins before pickup, after paying for the truck the key was not there, the spare key didn't work. I was told that I could go to another location at 1pm but I needed to start moving way before 1pm. So, I was told that someone would come and make a key and it would take 15 to 20 minutes, 30 minutes to the most. I agreed and as that they just give me a call. Keep in mind everything was paid for and ready to go. So why did I get double charged talking about the first transaction was reversed but it has yet to show up in my account. I am very upset!!
Shenika B.The only problem with the rental was this location didn't have all of the accessories I wanted and had reserved online. Other than that it was an excellent experience.
Neal H.Ms. Todd handled my last minute truck rental. She was exceptional; efficient and very professional. I was pleased with everything about my rental experience.
Leigh C.scan and go
Doletha F.You don't have to do nothing everything is just great
Peggy I.Nothing. It was a great experience.
Bryan H.This truck was in need of a front end alignment or something. It has a hard vibration around 40mph and got even worse the more you accelerated. I called multiple times and was out on hold multiple times. I spoke to one representative which recommend me to be transferred to road side assistance. After being transferred, I was on hold over an hour and never spoke to anyone. This was the worst trip I've ever had. It was obvious this truck wasn't checked prior after whoever used it last time because if it was the problem would of been noticed and fixed. I will never use this place again. My daughter and I had to travel in this uhaul that was swaying all over the road and could of be seriously injured after being on the phone over 2hrs waiting to speak to people which never happened.
Philip S.Sweet ladies in the front office. Great customer service
JANITA B.The office manager was very nice and helpful. I thought I left my keys in the truck, she went out to check for me.
KIMBERLEY A.This was not the location that I requested to return. I drove an extra 5+ miles to get to this location.
Michael M.Great Customer Service 👌👍🏽
ELGIN W.N/a
Cody S.The manager at the location was extremely helpful and able to get me on the road immediately. Nothing in terms of service needs to be changed.
LUCAS H.there was alot of confusion on price for rental blankets. next time i won't bother with them.
jennifer C.Nothing. Service was awesome and the sales associate was outstanding with helping me and making a very stressful time stress free!
Elizabeth Y.Very rude attendant, said she was charging me $20. for returning a vehicle to her location that was not listed on my contract even though it was returned two days early,
John B.Friendly service Good location
ROBERT W.the drop-off was very easy.
John P.Agent/employee at the Opelika location was incredibly rude. This means the proprietor of this location is doing a poor job of knowing what goes on at his establishment (Unless the rude person WAS the proprietor)
SCOTT F.This was the only location the app offered and when I arrived they claimed to not take tow equipment.
Anna Claire R.The UHaul I was issued did not have working A/C. I drove from Alabama to Georgia in 90 degree temperatures with no relief. I voiced my complaint when I turned the vehicle in and was told I would hear from someone, but that never occurred.
CHRISTOPHER K.Provide a lock with the Uhaul so that the items being transferred can be secured when the vehicle is not occupied.
Latroya S.I have photos showing I drove ONLY 20 miles but I was charged for almost 5x that many. This is absolutely ridiculous to me. Does no one check the mileage afterwards?
Katie B.Reserved the truck on Thursday morning for Friday morning pick up at 6am. I reserved 2 sets of hand trucks, 1 appliance hand truck, 2 dollies, and 120 moving blankets. Order confirmed no problem. I get there to pick the truck up takes me 45 minutes to get the online pick up done since this location doesn't open until 9am. I didn't have the first piece of moving equipment in the truck so that set me back 4 hours since I had to load by hand until the store opened, went back to the store to get the moving supplies and they did not have everything that I asked for plus they were going to charge me full price even though I had already been working 4 hours without it. I get a call later asking me when I am going to be finished with the truck knowing this is a 24hr rental since I didn't get it back to them before they closed I get charged for 2 days rental. I will never use u-haul for a single rental ever again. Customer service offered a $20 dollar coupon, wow thanks for nothing. By the way this was a 24ft truck rental.
Joshua S.Awesome service very pleased with everything
John T.On the truck I rented, the release handle for the emergency brake was broken and difficult to manipulate.
Bill F.My service was dry!! Not friendly at all... I didn't have my reservations right and I had no help..
TARA B.Friendly folks, great equipment, overall a painless move!!
William M.After walking around the 26 foot truck I noticed additional marks or damage on the truck that were not identified with a “black X stickyâ€. I went inside and informed the gentleman behind the counter of what I saw his reply was “it's OK we're not gonna charge you for that it's no big deal†to which I replied “can I get that in writingâ€? he then walked outside with me and placed black X stickies on the damage that I saw and asked me, Do you felt betterâ€? his condescending attitude was not appreciated.
Kevontrae B.The return of this rental was all screwed up. We were told that we could return anywhere in Vero Beach. When we did we were told it's the wrong location.
ANDREW S.Nothing, everything was great,!
Deborah T.Never any problems with this place. As me and my friends would say A1
shakiel P.The extra charges are terrible. I've been charged 3x and that's unacceptable.
ashaunda E.Best U-haul location we've ever rented from. Friendly, helpful, efficient.
Renee P.Nothing. Great service. Nancy and Jose went above and beyond to take care of everything we needed.
Kimberly S.Very friendly and clean location, reservation check out was very quick and easy with professional people.
Tony C.Your staff member Amanda was very personable, helpful and professional.
Stephen G.Very nice employee, very helpful and answered all of my questions to the best of her ability, very easy at check out. Great location and was easy to return the uhaul once I was finished, thank you!
Kenneth H.Everything was great. No complaints.
Jud H.This location is wonderful! Clean, friendly, inviting, organized and easy to find. What great customer service. It was easy and effortless. Great experience!
lewis S.Have always been friendly and courteous!
Carol Y.Excellent service. Went above to help us with any problems! They will be my contact for this area!
Carol Y.The girl working the desk when I rented our dolly went above And beyond to help us. She was friendly, courteous, and excellent at her job!
Carol Y.Everything was perfect! I'm terrible with names but the young lady who worked this location on 9/21/2019 was very helpful! She went above and beyond to make sure we were taken care of & I really appreciated that! I feel that there is no need to improve just continue with the great customer service that you all provide.
Ebony J.Like I said above come up with a scanner key chain so if it is a weekend when someone else turns theirs in they wont get falsely charged for days they didn't have the u haul
sarah A.Explain to customer regarding why the Haul/Towing light is on & how to turn it off for normal driving.
Barbara H.There were two vehicles not being used when I came to rent at 11:25am. The smaller of the 2 had a 4:30pm rental pickup. So I was only given the option of renting the bigger, more expensive truck. I thought that was not good service, but....I needed a truck so i agreed. With so much turnaround time, why not get the truck rented for people who need it? I was back in 30 minutes. Other than that great experience.
andrea G.This is not about the location but was surprised and disappointed that U-Haul does not offer a military discount. Also at every point where price was a factor the total I was told was different than the amount I had to pay!
Johnnie P.