I have photos showing I drove ONLY 20 miles but I was charged for almost 5x that many. This is absolutely ridiculous to me. Does no one check the mileage afterwards?Katie B.
Moving Truck Rental in Opelika, AL at Sun Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Opelika, AL 36801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Reserved the truck on Thursday morning for Friday morning pick up at 6am. I reserved 2 sets of hand trucks, 1 appliance hand truck, 2 dollies, and 120 moving blankets. Order confirmed no problem. I get there to pick the truck up takes me 45 minutes to get the online pick up done since this location doesn't open until 9am. I didn't have the first piece of moving equipment in the truck so that set me back 4 hours since I had to load by hand until the store opened, went back to the store to get the moving supplies and they did not have everything that I asked for plus they were going to charge me full price even though I had already been working 4 hours without it. I get a call later asking me when I am going to be finished with the truck knowing this is a 24hr rental since I didn't get it back to them before they closed I get charged for 2 days rental. I will never use u-haul for a single rental ever again. Customer service offered a $20 dollar coupon, wow thanks for nothing. By the way this was a 24ft truck rental.Joshua S.
Awesome service very pleased with everythingJohn T.
On the truck I rented, the release handle for the emergency brake was broken and difficult to manipulate.Bill F.
My service was dry!! Not friendly at all... I didn't have my reservations right and I had no help..TARA B.
Friendly folks, great equipment, overall a painless move!!William M.
After walking around the 26 foot truck I noticed additional marks or damage on the truck that were not identified with a â€œblack X stickyâ€. I went inside and informed the gentleman behind the counter of what I saw his reply was â€œit's OK we're not gonna charge you for that it's no big dealâ€ to which I replied â€œcan I get that in writingâ€? he then walked outside with me and placed black X stickies on the damage that I saw and asked me, Do you felt betterâ€? his condescending attitude was not appreciated.Kevontrae B.
The return of this rental was all screwed up. We were told that we could return anywhere in Vero Beach. When we did we were told it's the wrong location.ANDREW S.
Nothing, everything was great,!Deborah T.
Never any problems with this place. As me and my friends would say A1shakiel P.
The extra charges are terrible. I've been charged 3x and that's unacceptable.ashaunda E.
Best U-haul location we've ever rented from. Friendly, helpful, efficient.Renee P.
Nothing. Great service. Nancy and Jose went above and beyond to take care of everything we needed.Kimberly S.
Very friendly and clean location, reservation check out was very quick and easy with professional people.Tony C.
Your staff member Amanda was very personable, helpful and professional.Stephen G.
Very nice employee, very helpful and answered all of my questions to the best of her ability, very easy at check out. Great location and was easy to return the uhaul once I was finished, thank you!Kenneth H.
Everything was great. No complaints.Jud H.
This location is wonderful! Clean, friendly, inviting, organized and easy to find. What great customer service. It was easy and effortless. Great experience!lewis S.
Have always been friendly and courteous!Carol Y.
The girl working the desk when I rented our dolly went above And beyond to help us. She was friendly, courteous, and excellent at her job!Carol Y.
Everything was perfect! I'm terrible with names but the young lady who worked this location on 9/21/2019 was very helpful! She went above and beyond to make sure we were taken care of & I really appreciated that! I feel that there is no need to improve just continue with the great customer service that you all provide.Ebony J.
Like I said above come up with a scanner key chain so if it is a weekend when someone else turns theirs in they wont get falsely charged for days they didn't have the u haulsarah A.
Explain to customer regarding why the Haul/Towing light is on & how to turn it off for normal driving.Barbara H.
There were two vehicles not being used when I came to rent at 11:25am. The smaller of the 2 had a 4:30pm rental pickup. So I was only given the option of renting the bigger, more expensive truck. I thought that was not good service, but....I needed a truck so i agreed. With so much turnaround time, why not get the truck rented for people who need it? I was back in 30 minutes. Other than that great experience.andrea G.
This is not about the location but was surprised and disappointed that U-Haul does not offer a military discount. Also at every point where price was a factor the total I was told was different than the amount I had to pay!Johnnie P.