great location for meCAROLYN J.
Customer Reviews for Sun Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You can not force customers to drive 70 miles out of their way to get a truck the proper size.Jonathan L.
Customer did not leave a comment.MICHAEL M.
Great customer service, too!Kathryn H.
Customer did not leave a comment.ANTHONY T.
Customer did not leave a comment.BRIAN P.
Drivers side window was off track and wouldn't roll up correctly. Uhaul telephone customer service is horrible. People at Sun Self Storage were more help than uhaul customer service.DEANA H.
Customer did not leave a comment.Carolyn M.
Return of truck was done remotely.Ginger F.
I was overwhelmed by the price. I booked my reservations in valley and was emailed a reservations to pick up in opelika. I paid $150 for a $19.99 truck rental. I should have just got a bigger truck that my stuff actually fit in if I had to pat that much or rented it for more days.Tinila M.
Customer did not leave a comment.Joyce D.
Customer did not leave a comment.Tammy R.
Customer did not leave a comment.Rachael R.
Customer did not leave a comment.Valerie L.
Your truck share 24/7 sucks. It was supposed to be easy, but it wasn't. Your customer service reps were rude when I called for help. I don't plan to ever rent from uhaul again.Ellen S.
The young lady at the store was courteous and helpful. But, overall, the so-called "automated" check-in protocol was vastly overly complicated with essentially zero ability for the store attendant to override and complete a manual check-in. Too bad.Mike M.
Spilled liquids dried on floor. Dash and everything was dirty.THOMAS A.
My comment is not about the location. The location was good and the lady at that location is the only way we got help to get the truck. We stayed on hold, on the phone with UHaul siting in our car for over an hour without being able to get the online checkin process resolved. It was frustrating sitting there right beside the truck that was ready for us and we couldn't even get the keys because of an online issue. We finally gave up and went back inside and begged the lady to help us. She said she could get in trouble for helping us do it (meaning us not going through the online process) but we should not have been on hold for an hour waiting on the Uhaul App to work. I hope the lady has no repercussions for helping us as she was the only way we were able to get the keys. If you want a suggestion - let the UHaul offices help the customers when the App does not work properly. We have always used the UHaul brand. The is the 2nd time we have had issues with the online method.Neal J.
The gentleman who helped me was very friendly and helpful.Barbara B.
Customer did not leave a comment.Rajen S.
Customer did not leave a comment.Brooke K.
The vehicle was not clean in the box or in the cab. We did not do a walk around on the vehicle. And it was not full of gas, though they said it was. The lady at the desk was very nice and was very helpful. The location smelled of cigarette smoke.Frank O.
Customer did not leave a comment.Kimberly W.
Very efficient, swift, hassle-free service...very pleased!!Altwune L.
Vehicle smelled like an old barEric H.
Quick and easy rental with excellent serviceLee G.
Customer did not leave a comment.MELVIN W.
Customer did not leave a comment.MELVIN W.
Customer did not leave a comment.DONALD T.
Customer did not leave a comment.Corene M.
If think ok good sevice.Shawn K.
I was charged for fuel, when I left the gas hand exactly the way it was found. I have pictures to prove it. Also, Uhaul changed my reservation location the day before pick-up which caused me to go 25 miles (at 0.99 a mile!) more than originally anticipated.Jerraco J.
Customer did not leave a comment.Garvin E.
Excellent service. In and out quickly.chris M.
Nothing should change , !! The staff was great and made it easy !!Laura R.
Customer did not leave a comment.Alton J.
Customer did not leave a comment.ALEISHA B.
Customer did not leave a comment.lawander W.
Customer did not leave a comment.June M.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Ayanna S.
Customer did not leave a comment.Dan G.
Great location and great service :)James H.
Fast and efficient. Minor issue of having enough pads on hand. I would use them again.William S.
Customer did not leave a comment.Theresa S.
1.Uhaul overbooked and when it was time for me to moved,they didn't have a truck available. 2.I didn't get and apology or anything. 3.I reserved a vehicle to be picked up near me and had to pay for 30 extra mileage that I didn't need. Wouldn't recommend this company anymore.Quinder F.
Very nice Ladyray H.
Customer did not leave a comment.Cranford S.
Customer did not leave a comment.Shae C.
Customer did not leave a comment.Christopher M.
All personnel were very friendly and professional. Will use these locations on future and recommend to family and friends. Personnel to be commended are Hayley, David and Nancy.Pam Z.
Perfect as is.....William S.
Very excellent service from this rental place in Opelika AL. Courteous. Clean truck and furniture pads we rented were also clean. No problems with this rental location and they were most efficient....! Thanks.jared K.
Customer did not leave a comment.Kyle K.
The locations were fine, the equipment SUCKED!!!!! Why didn't you ask me about my overall experience? Oh, I know... because YOU know it SUCKED!!!!Peter A.
Customer did not leave a comment.JEANETTE P.
Customer did not leave a comment.Asia T.
The truck was a life saver on moving. One truck load and we was through moving.Nancy C.
I had to change my reservation from 10 to 2. so when I picked up vehicle the individual said it needed to be returned at 10, I thought I had the vehicle for 24 hrs. the reservation system booked a vehicle 22 miles from where I needed it, when there other places closerellis D.
Super courteous and helpful agent, David! Make sure agents have good personality and are not rude.barbara A.
Customer did not leave a comment.AARON K.
Agent had excellent customer service...LISA M.
Customer did not leave a comment.CHARLES R.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Yakeena G.
Cigarette ashes in cab. Not necessarily about this center, uHAUL has not honored the $50 for not at a close pick up point nor did they adjust miles to allow for further ride.John C.
Numerous complaints with this. First, this was not the location I selected (preferred/confirmed location) to pick the truck up at. I was directed to eventual pick up location some 20+ miles away. This combined with a blotched trailer pickup (Order # 28351752) makes me not want to deal with U-Haul again.Johnie K.
Customer did not leave a comment.Carolyn M.
The customer service rep was excellentToni B.
Very nice attendant - she worked fast to get me in and out.Tom G.
CSR in store was very professional and friendly.SHERIE J.
Customer did not leave a comment.sphanie M.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.Marie W.
Awful customer service. She called me 2 times in less than an hour. Won't be going back there ever!CECILE M.
Customer did not leave a comment.Antione H.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.LISA T.
The employee that took our return was extremely rude. He charged us for gas when we showed him the receipt where we just filled it up. He was a smart ass! I guess when you add a $10 charge to all the rentals you end up making a descent amount of money. I will not be using uhaul again, I can choose budget, hertz or penske and not have to argue when I return a vehicle if the gas gauge is not past full. The clerk was very rude, pompous, arrogant and downright ridiculous. Great pickup location, great truck, aweful return!!!!TIM R.
Customer did not leave a comment.DEMETRIUS M.
I reserved my u haul 3 weeks in advance. One day before the rental date someone from dispatch called and said they would not be able to fulfill the reservation. I won't be doing business with u haul again!!JOE P.
Customer did not leave a comment.REBECCA B.
I had a truck reserved and when I got to the location on my reservation the truck was not there. I had to drive 15+ miles out of the way to pick it up and drop it back off (mileage that I was charged for) AND I also reserved a furniture mover and hand truck, but was only supplied with the hand truck. Worst uhaul rental experience I have ever had and I have rented a lot of trucks.MARSHALL W.
I did an after hours drop off so didn't have any contact with personnel until the day after & that was on the phone. The location was very nice & well kept. The only thing I didn't like was they have a very small lot to park your returned rental..KIM H.
Customer did not leave a comment.JENNIFER E.
Customer did not leave a comment.GUKHOE H.
Customer did not leave a comment.Elisha L.
Customer did not leave a comment.Stacey N.
Have storage for your free coupon. Not sorry were full TS. Coupon wast of time.RANDALL W.
Customer did not leave a comment.YNETTA J.
Customer did not leave a comment.LINDA M.
Problem with signal switchPERRY B.
Too expensive!! $29.95 to rent, .89 a mile and you have to refill the tank. I have never had to pay that much to rent a truck anywhere else and the service person I talked to after the rental was charged wasn't very friendly.gloria S.
Customer did not leave a comment.NADINE P.
Customer did not leave a comment.KEVIN H.
The lady at the desk was a very busy yet absolutely friendly and took very good care of our needs! I have rented from this location before on short notice yet they were still very friendly and professional! !WILLIAM B.
Very pleasant experience.LINDA M.
Lee was fantastic!CHRISTY T.