Customer Reviews for Sun Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sun Self Storage

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Rajen S. on

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Brooke K. on

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Frank O. on

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The vehicle was not clean in the box or in the cab. We did not do a walk around on the vehicle. And it was not full of gas, though they said it was. The lady at the desk was very nice and was very helpful. The location smelled of cigarette smoke.

Kimberly W. on

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Altwune L. on

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Very efficient, swift, hassle-free service...very pleased!!

Eric H. on

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Vehicle smelled like an old bar

Lee G. on

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Quick and easy rental with excellent service

MELVIN W. on

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MELVIN W. on

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DONALD T. on

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Corene M. on

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Shawn K. on

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If think ok good sevice.

Jerraco J. on

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I was charged for fuel, when I left the gas hand exactly the way it was found. I have pictures to prove it. Also, Uhaul changed my reservation location the day before pick-up which caused me to go 25 miles (at 0.99 a mile!) more than originally anticipated.

Garvin E. on

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chris M. on

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Excellent service. In and out quickly.

Laura R. on

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Nothing should change , !! The staff was great and made it easy !!

Alton J. on

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ALEISHA B. on

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lawander W. on

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June M. on

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Terry S. on

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Robert B. on

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Ayanna S. on

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Dan G. on

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James H. on

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Great location and great service :)

William S. on

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Fast and efficient. Minor issue of having enough pads on hand. I would use them again.

Theresa S. on

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Quinder F. on

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1.Uhaul overbooked and when it was time for me to moved,they didn't have a truck available. 2.I didn't get and apology or anything. 3.I reserved a vehicle to be picked up near me and had to pay for 30 extra mileage that I didn't need. Wouldn't recommend this company anymore.

ray H. on

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Very nice Lady

Cranford S. on

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Shae C. on

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Christopher M. on

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Pam Z. on

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All personnel were very friendly and professional. Will use these locations on future and recommend to family and friends. Personnel to be commended are Hayley, David and Nancy.

William S. on

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Perfect as is.....

jared K. on

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Very excellent service from this rental place in Opelika AL. Courteous. Clean truck and furniture pads we rented were also clean. No problems with this rental location and they were most efficient....! Thanks.

Kyle K. on

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Peter A. on

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The locations were fine, the equipment SUCKED!!!!! Why didn't you ask me about my overall experience? Oh, I know... because YOU know it SUCKED!!!!

JEANETTE P. on

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Asia T. on

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Nancy C. on

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The truck was a life saver on moving. One truck load and we was through moving.

ellis D. on

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I had to change my reservation from 10 to 2. so when I picked up vehicle the individual said it needed to be returned at 10, I thought I had the vehicle for 24 hrs. the reservation system booked a vehicle 22 miles from where I needed it, when there other places closer

barbara A. on

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Super courteous and helpful agent, David! Make sure agents have good personality and are not rude.

AARON K. on

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LISA M. on

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Agent had excellent customer service...

CHARLES R. on

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Robert G. on

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Yakeena G. on

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John C. on

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Cigarette ashes in cab. Not necessarily about this center, uHAUL has not honored the $50 for not at a close pick up point nor did they adjust miles to allow for further ride.

Johnie K. on

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Numerous complaints with this. First, this was not the location I selected (preferred/confirmed location) to pick the truck up at. I was directed to eventual pick up location some 20+ miles away. This combined with a blotched trailer pickup (Order # 28351752) makes me not want to deal with U-Haul again.

Carolyn M. on

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Toni B. on

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The customer service rep was excellent

Tom G. on

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Very nice attendant - she worked fast to get me in and out.

SHERIE J. on

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CSR in store was very professional and friendly.

sphanie M. on

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THOMAS W. on

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Marie W. on

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CECILE M. on

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Awful customer service. She called me 2 times in less than an hour. Won't be going back there ever!

Antione H. on

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Chris W. on

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LISA T. on

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TIM R. on

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The employee that took our return was extremely rude. He charged us for gas when we showed him the receipt where we just filled it up. He was a smart ass! I guess when you add a $10 charge to all the rentals you end up making a descent amount of money. I will not be using uhaul again, I can choose budget, hertz or penske and not have to argue when I return a vehicle if the gas gauge is not past full. The clerk was very rude, pompous, arrogant and downright ridiculous. Great pickup location, great truck, aweful return!!!!

DEMETRIUS M. on

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JOE P. on

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I reserved my u haul 3 weeks in advance. One day before the rental date someone from dispatch called and said they would not be able to fulfill the reservation. I won't be doing business with u haul again!!

REBECCA B. on

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MARSHALL W. on

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I had a truck reserved and when I got to the location on my reservation the truck was not there. I had to drive 15+ miles out of the way to pick it up and drop it back off (mileage that I was charged for) AND I also reserved a furniture mover and hand truck, but was only supplied with the hand truck. Worst uhaul rental experience I have ever had and I have rented a lot of trucks.

KIM H. on

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I did an after hours drop off so didn't have any contact with personnel until the day after & that was on the phone. The location was very nice & well kept. The only thing I didn't like was they have a very small lot to park your returned rental..

JENNIFER E. on

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GUKHOE H. on

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Elisha L. on

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Stacey N. on

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RANDALL W. on

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Have storage for your free coupon. Not sorry were full TS. Coupon wast of time.

YNETTA J. on

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LINDA M. on

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PERRY B. on

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Problem with signal switch

gloria S. on

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Too expensive!! $29.95 to rent, .89 a mile and you have to refill the tank. I have never had to pay that much to rent a truck anywhere else and the service person I talked to after the rental was charged wasn't very friendly.

David M. on

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Nothing

NADINE P. on

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KEVIN H. on

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WILLIAM B. on

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The lady at the desk was a very busy yet absolutely friendly and took very good care of our needs! I have rented from this location before on short notice yet they were still very friendly and professional! !

LINDA M. on

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Very pleasant experience.

CHRISTY T. on

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Lee was fantastic!

ANNETTE M. on

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I was sent to this location which was not where I had reserved. 16 mile drive. 26 foot when I reserved 17foot. No knowledge of my original reservation. Overcharged by more than $100 and frustrating trying to resolve as I just got passed from one person to another. Finally reached a resolution but only because I was tired of dealing with you. Very unsatisfied. Not sun storage's fault, just poor corporate organization.

KURT L. on

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Location was excellent! Uhaul was horrible! Will not recommend, terrible experience!! We were two days late getting truck, nobody at 800 number cared that we paid movers. They moved our reservation over an hour from where it was needed. Only small discount given, Hardly enough for the headache! This location was so kind and caring, she moved our reservation back after we'd already sat there 2 hours on the second day of being delayed. She was the only reason we stayed with Uhaul that day!

MARK D. on

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CRYSTAL H. on

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The truck was clean at pickup, but we only rode a few miles down the road and the truck started backfiring and acting like it was about to break down. They sent someone out for roadside assistance before we left. He did nothing and said he couldn't see anything wrong. It was a rough ride from Georgia to Florida. It was bad the whole ride down.

Delvin W. on

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CANDIE S. on

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PATRICIA R. on

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Use this location often. They are always helpful

Barbara C. on

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GREAT SERVICE

DONNIE P. on

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ANGELA S. on

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Scott S. on

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Equipment was clean and ready to go when I arrived. Agent was friendly and explained the terms of the rental adequately.

Robert W. on

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ARNOLD L. on

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The lock on the covered cargo cabin did not operate with the key provided, so when I returned the truck after regular office hours, I was not able to lock the back door of the truck. Left the hand trucks and blankets vulnerable to theft. This concerns those who are left responsible until the truck is turned back in. Easy solution - renter should check the operation of the locks before customers get the truck. Also, hand trucks are located along back side of the cargo cabin alongside the wall. They take up about two feet counting the space between the door and the clearance side of the trucks. In my case, I had to break the seal making my charges increase by $7 even though I didn't actually use the trucks. I rented a 17 foot truck and was loading long pieces of furniture under a tight schedule, so I had to break the seal to simply move the trucks out of the way. Coming up with a way to move the hand trucks out of the way without using them would help avoid a charge when customer didn't need to use them. Perhaps providing a plastic seal strip on the wheels to prevent them from turning would help, but you would still need a way to secure the trucks to keep them from bouncing around during road trips. Other than those two items, rental was convenient and went very well. Human to human communications and service was great!

JOHN P. on

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My only issue was that I had to drive to another city in another state to get the truck I needed, (26ft). A city the size of Columbus GA should be able to maitain a broader inventory. This required me using 1/2 day of vacation to leave my job.

HYUN L. on

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The lady in front desk did not know what is going on with my case and took a long time to pick up the truck even though I made a reservation.

GENE G. on

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TYECE M. on

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JASMINE H. on

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Even after you return stuff you still get billed and harassed

MARY M. on

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