Customer Reviews for Sun Stores
(U-Haul Neighborhood Dealer)

220 reviews

161 Southbridge Rd   North Oxford, MA 01537

(508) 499-3178

Location Hours

  • Mon-Sun: 7 am - 10 pm

Services at this Location:

Contact Us

(508) 499-3178

161 Southbridge Rd
North Oxford, MA 01537

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck was rented with less than 1/4 tank. The truck shook while driving. No windshield washer fluid and windshield was dirty.

Maritza G. 
Rating:
5.0

Very nice and clean. Great people to rent from.

mabel D. 
Rating:
3.0

Customer did not leave a comment.

joan H. 
Rating:
1.0

Made a reservation for equipment the website said they had for early morning. Received phone call asking if I can switch or wait till late afternoon.

Bryan M. 
Rating:
5.0

I have been a repeat customer of sun store. I have never had any problems with renting a vehicle there. Personalized service very friendly and helpful to help me get the vehicle that I need

mark S. 
Rating:
5.0

Wonderful place to deal with the owners are extremely helpful and very understanding, I had reserved my uhaul for a few hours but traffic was terrible so I had to extend the time normally some locations either don't answer or give you a hard time, not this location she was so understanding and had no issues with the time adjustment. I will definitely rent from them again.

Tammy M. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S. 
Rating:
3.0

The vendor was nice & friendly but the truck had some trash in it from a previous rental. I was told the truck had a 1/2 tank of gas & needed to be returned that way. After I left I noticed the fuel level was 2 lines below a 1/2 tank. This truck must have been in a previous accident because to drive straight the steering wheel has to be held @ a 45 degree angle. Friends driving behind me said the truck looks like it is sideways. The worst is I returned it 2 hours late & she charged me another full day rental. It was 7 pm on a Saturday night & was NOT being re-rented, just a money grab.

Dean M. 
Rating:
5.0

Awesome place very nice people

David D. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Exactly the sort of service I would hope to get- fast, and courteous. I got what I needed quickly and was on my way. Same on the return of the equipment.

Wyont B. 
Rating:
1.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

They were very knowledgeable about the equipment and helpful. They were very friendly. Amazing customer service.

Jesse G. 
Rating:
5.0

I pulled in and two people came out to help me. Before I could get to the front desk had the paperwork via email. It took less than 5 minutes to drop off a trailer. Can't get better than that!

Mark N. 
Rating:
1.0

Very rude staff, bad customer service

Hector D. 
Rating:
5.0

Coffee and doughnuts

Kevin G. 
Rating:
2.0

I rented the truck and online it gave us the option to rent a truck from 15,20, or 26 I chose 20 and then got a call and said they didn't have a 20 they only had 26. They called that day and changed it to 20 which is fine. When we secured the deal we were told it would be $39.95 plus .89 a mile and taxes and fees we asked if any other charges and were told no. The day we picked up the uhaul we were told we had to put gas in it so now we had to pay gas and mileage. Right before we dropped it off we put $50 in it and went maybe 20 miles after putting gas in it and they charged us another $50 in gas. That should of been mentioned up front it never said online it was the fee plus the mileage and gas.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The Truck was filthy on the inside and smelt like dirty cigarettes. Service was great and everyone at check in was very nice. Other than the dirty truck cabin I would recommend this to anyone.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Jayson B. 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
3.0

i payed for gas in cash but that wasnt on my receipt, so dont think i was supposed to pay 30 dollars for gas on top of the milage cost. She also told me not to do the check before i used the vehicle. Those two things together made me feel a bit jipped. ended up paying almost 200 dollars for a day and a half of use.

liviah Y. 
Rating:
3.0

The lot is very tight. There is not enough room to move a trailer.

James D. 
Rating:
5.0

Customer did not leave a comment.

Rachel E. 
Rating:
5.0

Customer did not leave a comment.

timothy D. 
Rating:
4.0

They always have equipment for rent, some are clean and some are not

ibrahim K. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
2.0

There was confusion picking up the truck- the person in charge was unable to read the rental request properly. Upon drop off, it took 10+ minutes to find the droop box for the key. This should have been communicated upon pick up. I would only recommend this location for convenience. It is closer than other uhaul rental locations.

Benjamin P. 
Rating:
3.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Very friendly and accommodating customer service. The vehicle wasn't clean on the inside, but overall I would definitely recommend to others.

peter E. 
Rating:
5.0

Customer did not leave a comment.

HARRY I. 
Rating:
5.0

Customer did not leave a comment.

hector R. 
Rating:
4.0

Customer did not leave a comment.

octavia J. 
Rating:
1.0

The lady scammed me out of almost 200 dollars and then told me I needed to give her 20 bucks for gas which I agreed but when I got there she lied and told me it was 70 bucks I needed to give her now and lied about where the gas was originally filled at and how empty it was. When I blocked the number she continued to text me off of different numbered demanding the money

Kylee S. 
Rating:
5.0

The entire rental process from start to Finnish was terrible. I reserved a trailer at a location for a day/time. The central unit called and switched the location. The trailer was not ready when I went to pick it up - seems like something was lost in translation there. When I did pick it up I told them I would be back on Tuesday. I got a call from the central place trying to charge me for being late on Monday. Again something lost in translation. The actual location in north Oxford - the people were so nice and helpful. But it seems like there is a disconnect between the center and the location. That disconnect completely ruined the experience and made me feel like no one ever knew what was going on. Would be hard for me to rent again and feel like I can trust the dates and times.

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
3.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

octavia J. 
Rating:
1.0

The worst experience the truck was awful not well maintained explained to the manager they over charged the truck had zero had complete worst experience I have ever had renting a truck

Kayla T. 
Rating:
1.0

The truck was mess up it felt and heard like it was gonna blow up they need to fix all that.

ramon C. 
Rating:
5.0

This location knows what they're doing. The keep growing with even more inventory

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

They have always helped me out of my vehicle issues. Great partner in business

Gary K. 
Rating:
3.0

Customer did not leave a comment.

robert M. 
Rating:
1.0

Directions are not the same as what actually goes on at the location.

Sean C. 
Rating:
5.0

Dependable service is what sets this location apart from the rest!

Gary K. 
Rating:
1.0

Broken windshield wipers. Window was left open on passenger side. The seat was soaked.

Kevin K. 
Rating:
5.0

Great service, thank you!

John B. 
Rating:
5.0

This is where you should rent from!

Gary K. 
Rating:
1.0

Customer did not leave a comment.

kamel T. 
Rating:
1.0

Van was dirty parking lot full of ice van was not pulled out to a convenient location had to pull it out between to other trucks near a wood line area to pick up keys should also at least have some salt down just poor management

Lee S. 
Rating:
5.0

No complaints with anything! Well run family business

Gary K. 
Rating:
5.0

Patel was excellent to work with, would definitely rent from this location again.

Michael O. 
Rating:
3.0

Customer did not leave a comment.

James O. 
Rating:
5.0

The best people to help you!

Gary K. 
Rating:
1.0

I would absolutely not recommend this scamming business to nobody. I actually contacted uhual regarding them. Highly disappointed

Savannah D. 
Rating:
5.0

Customer did not leave a comment.

Aurora C. 
Rating:
5.0

This family team is service at its best!

Gary K. 
Rating:
3.0

Easy process, pleasant people and well maintained equipment!

Gary K. 
Rating:
5.0

Equipment is always in good shape and the people are most pleasant!

Gary K. 
Rating:
5.0

Very highly recommended that this is where you go!

Gary K. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

If you need a Uhaul this is where you want to rent from

Gary K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Great experience at this location! Friendly and helpful. Would highly recommend!!

Corrie M. 
Rating:
5.0

Pleasant knowledgeable staff!

Gary K. 
Rating:
4.0

The folks that managed the site were an absolute joy to do business with.

Bonnie M. 
Rating:
5.0

Excellent service, great experience

Ryan M. 
Rating:
1.0

The location was dirty, unprofessional and was part of a hair salon and dry cleaners! The parking lot was muddy. To further exasperate the negative experience the truck was filthy inside the box and cab. The check engine light was on and I was told it's not an issue. The truck was not full of fuel! Pull the franchise! IF A NEGATIVE RATING COULD BE INDICATED IT WOULD BE MINUS 10! The owners wanted me to pay cash after I already paid by credit card.

Frank K. 
Rating:
4.0

Hope we can deal again

Haroldo P. 
Rating:
5.0

A++ service

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Gabi M. 
Rating:
5.0

Don't bother to go anywhere else!!!

Gary K. 
Rating:
5.0

this is the uhaul to go to! Courteous, knowledgeable and easy going staff make them the best!

Gary K. 
Rating:
5.0

The lock and key for the back did not work, it would have been nice to know that before we almost locked all our stuff into the truck lol. Luckily we thought to test it first. Otherwise everything was great!

Meaghan G. 
Rating:
5.0

The manager is very friendly and helpful.

Thomas O. 
Rating:
5.0

North Oxford uhaul is the best! Hands down!

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

These guys helped me with truck pick up, drop off. They resolved all problems, but they had not to do that. I really appreciate their efforts. (There were some troubles with another dealer in Spencer by the address 353 Spencer MA. )

NIKITA I. 
Rating:
4.0

had the Ford Transit van, great vehicle.

DeAnne T. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Only comment, when I went to pick up at specific time, there were a few people in front of me, so I did not get my vehicle until 20-25 min later then my pickup time.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Store manager was very professional.

Thomas O. 
Rating:
5.0

The woman who checked me in was awesome. Very sweet and knowledgeable.

Barbara Z. 
Rating:
1.0

Blinker and brake lights did not work. I was charged $10 for a cleaning fee - WHY!?

Libra C. 
Rating:
5.0

We had a very good experience and will use Sun Stores again. We are happy to recommend them.

Torsten S. 
Rating:
5.0

The owner was very pleasant knowledgeable and very helpful.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Osmar D. 
Rating:
2.0

Need more specific and clearer signs to indicate where your truck is. Get new padlocks!

Cara G. 
Rating:
5.0

Very friendly and support local small businesses

Heather J. 
Rating:
5.0

Customer did not leave a comment.

karen G. 
Rating:
5.0

Customer did not leave a comment.

kieran S. 
Rating:
5.0

Wonderful staff at this location! So convenient and easy to rent a truck. Thank you!

Kenneth L. 
Rating:
1.0

Store wasn't open an hour after hours said on Uhaul site. Owners were rude in were to park and harassing my drop off and pick up person with me when they parked in their labeled spots marked 30 min parking within a minute of parking and telling them to move. Never will use them again!

Kori H. 
Rating:
5.0

I always go to them and they always respectful and good if u call they will hold what you need if you ask

kenneth M. 
Rating:
1.0

The person I talked to was very misleading. I told her I needed a touch for four rooms and she gave me one that was to small. So I had to rent a larger one from southbridge u haul. I had to pay for two u hauls because this person didn't care that she mislead me. She was very rude. Luckily the person in southbridge had the size I wanted and was very professional with me. Two u hauls one I didn't use and one I did but still had to pay for both. A little bit of a rip off on her behalf.

michael M. 
No reviews have been submitted for this location.

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