Customer Reviews for Sunbrook Secure Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunbrook Secure Storage

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Kristina S. on

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Best uhaul experience I've had very pleasant.

victor b. on

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Cindy R. on

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Great experience!!

Chad S. on

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They were extremely helpful and understanding of the situation. They did their best to make a bad situation a little better. I really appreciate Debbie and all her help. The trucks they had there were very nice and what type of equipment you should have!

Sandy R. on

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Teresa B. on

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My son dropped it off, so I can’t comment

RICHARD S. on

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The reservation process and pickup were both handled quickly, efficiently and professionally.

Ron S. on

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Suzette D. on

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JOSEPH P. on

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Steve F. on

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Phil E. on

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GORDON J. on

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Gordon J. on

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Homer K. on

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Great assistance and care!

Rob F. on

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I ended up going to this location because the original location I was given did not have the promised truck. When I refused to take a smaller truck, I was told that the truck I was supposed to get went to Sunbrook instead. They hadn't had time to clean up the vehicle, and it smelled like dog and french fries in the cab. The back hadn't been swept either. Deb on duty at Sunbrook was nice enough to sweep the back and at least clean the windows enough to see out of!

Ramon D. on

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Fast friendly and efficient check out.

RICHARD S. on

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Nothing, you guys were great!

Robert G. on

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ERIC M. on

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jennifer c. on

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Sherry J. on

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Phil E. on

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No improvement needed. I have rented from this location on more than one occasion and I have been impressed with the service.

Robert C. on

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it was great.. very helpful and friendly staff.. would highly recommend..

Kathleen N. on

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The staff at Sunbrook was very helpful. It was the movers that U-Haul outsourced to in Columbus, OH that made me order an extra box, damages items & I have missing items. Also, the movers U-Haul hired on the receiving end did not deliver the boxes to my apartment. Because the boxes were delayed in arriving, the mover took on additional work and pushed my delivery date out an additional week. I made different arrangements to pick up the items/tow boxes from the storage facility to my home by myself.

Sandy J. on

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The staff is very good, Debbie is absolutely the epitome of customer service. Chris bends over backwards to be sure the rental equipment is ready. I can't say enough about this facility. I have used it four times in the last twelve months. I don't even bother to call others. It's worth the special treatment you receive here to be a return customer.

Suzanna T. on

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Corey K. on

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Maybe a tracking system so we could see where our box was along the route.

Leonard N. on

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Harry E. on

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Need signage and better lighting, if the watchman had not been there, I would have wasted a lot of time looking for the drop box/drop off parking.

Teresa A. on

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The staff was very informative, kind and helpful. Thank you!!

Brandy B. on

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My daughter had a move in date set and a truck ordered which was delayed. The very nice people at this location allowed her to postpone her pick up date. We picked up the truck completed the 22 mile move and returned it all for under $100. Thank You tons.

Joe M. on

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Arden S. on

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We did not get the moving pads we ordered and paid for.

Paul F. on

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SUNBROOK S. on

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SUNBROOK S. on

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Larry S. on

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Great location. easy to find. Clean and organized. I dropped the truck on a holiday and used the key drop but still got my final receipt very quickly.

Tony K. on

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ben f. on

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DUANE B. on

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Everyone there, Debbie, Chris and Jason are so helpful and make what can be a nervous thing very easy. They are always prepared, very professional but still treat you like a townie. Pleasant people equals a pleasant experience. Thanks to them all, Duane Blank

JAMES S. on

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They were very friendly/helpful and easily accessible. It was very quick and easy to return the rental vehicle.

Theodore N. on

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Jeffrey W. on

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The arrows on the directional sign at the entrance point the wrong way. Very difficult to navigate after dark.

JOSE L. on

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RENEE S. on

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Office Manager is very nice, have rented before and she was the reason I come back, she remembered me from six months ago! Very good customer service!

Raelynn D. on

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Debra V. on

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Duane B. on

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Excellent, professional, understanding, pleasant, what a smooth transaction, the people were great, I have been a customer of U Haul for years. This is one of the most outstanding places you have. Thanks, D. Blank

DIX E. on

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Melissa C. on

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She was amazing I can't remember her name but she was a really great lady sweet very kind and helpful! Tremendous customer service skills!

art t. on

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Dale P. on

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Brian T. on

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Chris and the lady behind the counter were great! Very easy going and nice to work with. I would definitely rent from them again.

SUNBROOK S. on

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Steven S. on

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Doug S. on

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Paola P. on

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GARY B. on

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Friendly and very helpful

KEITH T. on

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Allow me to reserve this by phone not requiring me to be there in person.

Randy B. on

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michael m. on

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i believe the person who helped me was Chris Merchant. He was very helpful and truly wanted to make sure I was sent off with everything i needed and that the equipment was in good shape. He really was extraordinary.

Ryan B. on

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We dropped it off after hours. It isn't clear that the dropbox was for the uHaul key as there are several other businesses around.

Pat M. on

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Tracy P on

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I didn`t need the storage unit right now but in a couple months I may need it. The facility seems nice and convenient to get to. Thank you so much Tracy

Jae Rachae P on

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I was very pleased w/ the results. Excellent facility and staff

Ross M on

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These folks are so customer friendly, I felt super taken care of.

Dan M on

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Several phone conversations answered immediately.

Dan M on

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Very helpful when experiencing a new moving by box environment .

Tanya D on

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very nice, friendly and helpful

Ralph O on

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I was pleased to have a covered facility in which my goods would be kept until they are shipped to their final destination.

Olivia C on

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The staff provided great customer service. Reservation handled quickly.

Travis C on

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Easy pickup ready on arrival. Called to confirm reservation of Ubox.

Laura L on

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Very helpful, and quick with getting everything we needed.