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JAY L
Customer Reviews for Sundance Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was not where I reserved and received no notification of transfer until I went to pick up. They were closed when I arrived but went out of their way to make sure I was taken care of .
Randy SGreat customer service
Sherri SI had a great experience - the service I received was top-notch. I am very grateful for all the help that was provided.
Michael HShe was so nice, friendly and helpful. Her customer service was excellent.
Annie SThe original rental pick-up was a little disappointing because the young man assisting us didn't listen to our specific request for the drop off of the U-Haul. He chose a location an hour away. Once I saw this after we had left I had to make a phone call to change this drop off location. Pay attention to what your customer is saying. is all we ask - don't just get us through the process.
RENA SI was greeted with a happy smile and enthusiastic manner in helping me chose and hookup my car trailer to my truck. She always helps me in making the electric connectors work, placing chains and instructions of how to properly secure my load (a 1970 mustang).
Darren HEverything went perfect! Pick up was quick and the equipment was clean and ready. Great experience!
Sira LVery pleasant and considerate, thank you!
Adrian Vwas bumped to this location by UHaul Corporate since they had no availability at my preferred location- that is the ridiculous "value" of their guaranteed promise
ANDREW FI’m not sure if there is anything they can even do but it is a dead spot for service and checking the truck in took 4 attempts to submit photos. There is no public wifi to connect to nearby either, we ended up driving down the road a bit to get signal, then back to take the final picture, then down the road again to submit it. At the end of the day I don’t think there’s much they can do. We have dropped off here before during business hours and there was someone there who checked everything in for us.
Isaiah PNothing! Great service. Quick and easy. Very friendly
Richard MThe location was in a gravel parking lot. It was not dirty, but was dusty.
DAVID-QUOC NExcellent service, fast and efficient! Just keep doing what you're doing!
Jonathan KQuick easy and friendly :)
JAMES LMy drop off was a bit sketchy out away from a lot of stuff and nobody there to receive or check over the trailer overall it was checked the next day. It’s just I was not comfortable. Just leaving it in a parking lot where other trailers were. That customer service satisfaction me feeling safe that I’m dropping it off and it wouldn’t get lost then I would then get charged for something to those lines. I hope I express Myself well.
EVERARDO PBest location I have ever dealt with!
Robert BI need to make a claim
Erika RVery friendly and easy rental. Highly recommend!
Tad BShe always has a smile and provides the best service. I have recommended her to my friends.
OHSUNG KDropped off the truck after hours. The app was very slow.
DAVID AExact opposite of the pick up location: Gal was on top of it, had the portable tongue jack and experience at the ready. Place was full of UHaul gear neatly parked.
JAMES KThe owner there is very pleasant person.
Deepak GOutstanding customer service. The best rental experience I've ever had.
Mark HAlways easy process and excellent customer service.
Noreen CNo personal. It was closed.
R BKim is very professional and truly cares about her customers needs. I would recommend wholeheartedly Sundance Rentals to anyone needing a great rental experience!
Seth BExcellent Service
DUANE AGreat location that is easy to get in/out of. The staff there are knowledgeable and fast. Lots of options for rentals when needed.
CLINTON BFriendly. Great service.
Freddie MKim is the most awesome person in the uhaul industry!!!
Brian CThe woman who signed the truck and trailer out was professional, informative, and courteous. I will definitely use Sundance Rentals again and would recommend this UHaul dealer to others.
SETH BThank you for helping me in this situation it made it much easier to complete what i needed to do.
ROBERT FReserved a truck online for at a local rental location and later my pickup location was reassigned to a place far away and I tried to have uhaul provide a credit for extra mileage needed to to drive where I needed the truck, the customer service routed me through 5+ departments implying the next dept could help, but no one did and eventually was routed back to the original person who did not help after an hour on the phone. Then during drop-off, I put in the gas for the mileage I used but the gauge reading system is fuzzy and apparently the original level was one notch above 5/8 tank but I could only select 5/8 which in the sun looked correct so then uhaul added an extra charge for fuel. Bogus.
Scott BI noticed she was very patient with an ecetric customer that was ahead of me.
Mark MNothing. Owner is a great representative of uhaul and was super informative on how to work the hitch and the auto transport and I remembered everything taught to me.
Joe GGreat and courteous treatment. I would definitely go again to this location. Thank you and keep up the good work!
Jose CNothing...Staff is competent and cheerful...always have what I need. Very accommodating.
Robin REverything was great
Bobby SFlawless.
Sandra Lexcellent
TERESA MSundance Rentals went above and beyond my expectations. I also forgot my pin for my trailer hitch and Sundance Rentals lent me a pin (that I returned), Thank you for trusting me. That is very rare for a company. Frank
Frank GThe staff at Sundance are friendly and knowledgeable.
DENNIS LGreat customer service!! Trailer was prepped and ready when I arrived. Kim could not have been any more accommodating and courteous. Wonderful experience overall.
Corey BGreat service. Don't change a thing!
michael wKim is the best! She’s friendly, knowledgeable, and her equipment is always extremely well maintained. I’ve rented U-Haul equipment from Sundance U-Haul multiple times and I would recommend them without hesitation.
Justin LVery smooth transaction
David PKim was a great help - and she was very professional - will be using her place more often
TIMOTHY C