Customer Reviews for Sunny Food #7
(U-Haul Neighborhood Dealer)

247 reviews

22481 Hwy 216   Mc Calla, AL 35111
(I 20 Exit 100)

(205) 477-2101

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 7 pm
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(205) 477-2101

22481 Hwy 216
Mc Calla, AL 35111
(I 20 Exit 100)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 7 pm
Special Operating Hours
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hunter V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Bennie R. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
3.0

Customer did not leave a comment.

Kevin D. 
Rating:
3.0

The person attending was not very friendly. But overall was good

VICTOR ABRAHAM G. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
4.0

Person running desk was very friendly and immediately helped me finalize return and get a receipt.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
1.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
3.0

There need to be someone there to give you your paper contract to travel with the truck instead of emailing you a copy!

James M M. 
Rating:
5.0

Customer did not leave a comment.

bobby T. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Secondary location after the first location did not have the truck which I reserved to provide for me and I had to go way out of my way to this place to get a smaller truck as that is all that appeared to be avaialble.

Arthur M. 
Rating:
5.0

Everything went great with drop off and had a much better experience towing my car than I thought I would

David B. 
Rating:
3.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Dropped it off before they opened thus no interaction with personnel.

RENEE C. 
Rating:
1.0

Original drop off was in Bessemer and I'm not sure why August

Todd F. 
Rating:
3.0

Customer did not leave a comment.

Milton K. 
Rating:
3.0

Bigger location

Milton K. 
Rating:
5.0

Customer did not leave a comment.

SHAYNE S. 
Rating:
3.0

Customer did not leave a comment.

Rama K. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
3.0

The truck was the worst uhaul truck I have ever rented and needs to be taken out of the fleet

Kelvin S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

C

Ben N. 
Rating:
4.0

Customer did not leave a comment.

JACKIE S. 
Rating:
1.0

Location not adequately staffed. Had no way of verifying brake light without help. Harness was bad. Have parts on hand to make unit functional. I had to make my own wiring harness.

James I. 
Rating:
3.0

Customer did not leave a comment.

Billy T. 
Rating:
4.0

Customer did not leave a comment.

ERNEST B. 
Rating:
1.0

Customer did not leave a comment.

Christina R. 
Rating:
1.0

This was the worst experience I've had with moving moving and using this company. The truck was not at the original location outlined in email. I had to drive 30 miles to discover that the truck wasn't there. Then, I had to drive 40 miles in the opposite direction to pick up another truck. Next, I had to drive 30 miles opposite of that location to pick up the car towing. I had to pay extra money to loading movers for being late. After getting packed, I wasn't able to make it to my destination by the original scheduled time. I was scheduled to be in TX at 8am the next morning. Due to the inconvenience, I was not able to move into my new apartment before they closed. I had to spend the night on the uhaul until the following morning. I did not have additional funds to purchase a hotel. Any emergency funds I would have had was spent on the additional time the loading movers had utilized to get things packed due to the time conflict. The next day, i had to reschedule another moving date and time with the unloading crew in TX. I had to pay additional money for missing my original appointment due to the time inconvenience imposed by uhaul company. During the process of trying to rectify the situations I spent approximately 5 hours total in wait time to speak to a customer service representative. I filed a complaint and was told I'd hear from a representative with 48 hours. It is now 72 hours later and to no avail. I have greatly inconvenienced in time and financially.

Orlando W. 
Rating:
3.0

The truck 🚛 was nasty inside with ants and fingernail clippings. This truck was disgusting I called customer service waited online for 30 minutes and hung up. I would have brought the vehicle back but everything was time sensitive. I told the gentleman that works at Sunnys 7 that I had a problem with the cleaning of the rental.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Camille R. 
Rating:
2.0

Truck doors were locked and location staff couldn't find the keys. We had to wait over 30 minutes to be able to pick up the truck. Then, there was no dolly or furniture dolly, both of which I asked for. (Even though I wasn't charged for them, it was disappointing.) The cargo/back of truck was dirty and had leaves and sand in it.

Erica K. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
2.0

The man who gave us the UHAUL was very rude, the door was rusty and he would not help and we were struggling to get the uhaul attached correctly to the ball and he said there is nothing he can help with after we rented the trailer. 2/10 would not go back here.

Kayleigh P. 
Rating:
4.0

Customer did not leave a comment.

Alexander S. 
Rating:
3.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Uhaul experience was top notch. But the helper company you recommend was was below a 0- They were rude. And over charged me. You need to check them out before recommending them.

Janet J. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
3.0

Would not come out to help remove trailer , did not have the device to hold up the trailer to remove it from the truck, did not inspect the trailer. Stayed in the store and would not come out.

EARL R. 
Rating:
5.0

Customer did not leave a comment.

Marcus C. 
Rating:
5.0

Truck was a huge help with our move, rental center staff was friendly and professional. I would recommend this center to anyone needing u haul rental in this area

Ralph G. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
1.0

Did not help. Did not have supplies I pre ordered on app

KELLY D. 
Rating:
3.0

Customer did not leave a comment.

Dave P. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
3.0

This location had me take the trailer off and place it. Then move the truck to where they wanted it. Again that should be something they do not the customer

William H. 
Rating:
3.0

This location wasn't awful, but it also wasn't exceptional. The truck was in good running condition; it just needed a little cleaning, as there were cigarette ashes and spill residue all over the cab.

Carson M. 
Rating:
1.0

The owner of this location was rude and disrespectful. He asked me to move to the side (rudely) so he could wait on someone else while his worker was trying to assist me. He treated me as if the $300 I spent on a truck was not important so he could collect $1.95 for a soda from another customer. I voiced my dislike of his treatment toward me. He told me that was my opinion. He has the personality of a wet dish rag!! The owner needs to be educated on good customer service or get out of the business.

Martina W. 
Rating:
3.0

Customer did not leave a comment.

DANNY C. 
Rating:
4.0

Customer did not leave a comment.

ROGER P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

James M B. 
Rating:
5.0

Great customer service. Very friendly and helpful.

Xavier T. 
Rating:
3.0

I have no issue with the location that I pick up the truck. They were helpful and courteous., The issue I have is with U-Haul.. I registered to pick up at one location and they changed it to another location. I caught it and changed it back to the original location. Once again they changed it to another location Just to note each location change was further away so they could get more mileage out of you. They charged me for coverage that I declined. U-haul tries to get every penny out of you they can and that's not a company that I will spend my money with again.

James B. 
Rating:
5.0

Customer did not leave a comment.

Vivencio S. 
Rating:
5.0

Customer did not leave a comment.

Taranja K. 
Rating:
3.0

The person working in the Connivence store where The U-Haul's were could not speak english and communicating with him was very difficult.

Eric T. 
Rating:
3.0

No one knew we were coming

Ted S. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

This was the SECOND place we had to go to because the first one wouldn't rent us the trailer, they said no one was there to do it. Very frustrating process, this store was good about it though.

Kristina C. 
Rating:
4.0

Trailer had broken door handle. But no issues otherwise

Edward C. 
Rating:
3.0

First the truck was promised near my home. When I arrived I was told the truck was not there. I had to wait 30 minutes to find it was 25 miles away. The truck had no muffler, and was obnoxiously loud, it made for an unpleasant move.

Rob G. 
Rating:
4.0

Customer did not leave a comment.

Tab M. 
Rating:
5.0

Quick check in and they had the equipment I had reserved.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

GRECO C. 
Rating:
1.0

Beautiful building...... Flew into town, my “reserved” truck was not available - stuff happens sometimes,......but the Interaction/assistance I received from Jaiden regarding the issue was surprising - unbelievably rude and indifferent..... On a positive note, another worker at the counter (said his name was “D”) was a total rockstar....I am a small business owner and I would not hesitate having him represent my company....don't lose this kid!!! “D” said he was new with the company, was totally respectful, and appreciative of the error/issue regarding my reservation and went extra steps to get me accommodated (this would include the dispatcher he spoke with to help me (wish I knew her name, she deserves a shout out!!!!)....ended up having to uber to another location - costing me $80, and 2 hours later had a truck....although much larger than I needed/preferred to drive.... I have had many other good UHaul experiences...this was not one of them.

Ryan J. 
Rating:
2.0

The contract said I was to call the drop location when I got to mcalla. So i did. The person was rude and said i made a mistake. Then hung up. When i arrived at the location i showed the man and he just shrugged. He did. Ot inspect the vehicle or even.leave from the counter. He took my contract and paperwork and said thank you. I asked for a copy for my records. He said that uhaul would send me what I needed.

LORI W. 
Rating:
3.0

The clerk needed help. He did not check the truck after we were turning it in for it's condition or the additional items that were rented. He gave me another customer's receipt and didn't appropriately apologize.

Shasta W. 
Rating:
2.0

Someone who knows what they are doing.

Roberta Z. 
Rating:
3.0

Customer did not leave a comment.

Brandon A. 
Rating:
3.0

all virtual - unclear where the drop slot was to leave key - had to go inside to give to gas station employee

Candace S. 
Rating:
5.0

Customer did not leave a comment.

Marty C. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
4.0

It was a great experience, especially being able to reschedule my reservation right after I'd made it...I really appreciate that. Thanks U-Haul for helping me get the job done.

Michelle W. 
Rating:
5.0

Spray or sanitizer spray for inside cab

Morris J. 
Rating:
3.0

Train employees or authorized dealers on the product more. Also, manage products to be available more in higher populated areas.

Cody I. 
Rating:
3.0

This site is strictly do it yourself from dropping off and unhooking trailer. Employee told me to bring in 3 dollys and 60 pads on one occasion. I told him if he wanted them they were in the truck. As a disabled person I found it extremely rude and disrespectful.

Dave P. 
Rating:
3.0

Customer did not leave a comment.

Kenneth P. 
Rating:
1.0

Not the location booked they cha they me a smart move fee that I did t want and hey said they couldn't take off- the attendant hardly spoke English

Michele T. 
Rating:
4.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Customer did not leave a comment.

Shelene H. 
Rating:
3.0

Customer did not leave a comment.

AMBER H. 
Rating:
5.0

Customer did not leave a comment.

Joe O. 
Rating:
2.0

We waited 25 minutes for our rental. There was only 1 cashier who had to wait on all gas/convenience store customers as well as UHaul rental customers.

karen W. 
Rating:
1.0

Attendant was very rude and not helpful. The trailer I reserved along with the moving truck was not connected to the truck. I had to connect it myself with no help from the attendant. The trailer lights were intermittent and one side of the trailer tail lights did not work.

David W. 
Rating:
4.0

Customer did not leave a comment.

Victor W. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
3.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

This is one of the worse experience I have had with UHAUL. I was told to pick up at 3 different locations. Then caught the devil trying to return the daRn thing. Website was not acting right. A few of the reps didnt seem to care about my concerns one way or the other. UHaul have always been my family and myself for moving. You need to step up your game of customer satisfaction. I don't know what has happen to UHaul. I appreciate the refund of $50 but it cost me more than that just to get what I needed at the time needed and to return it. Then they wanted to charge me $20 to assist me. I appreciate the pick up and drop off locations but the service needs drastic improvement.

Avis C. 
Rating:
5.0

Amazing experience!

Paris J. 
No reviews have been submitted for this location.

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