Customer Reviews for Sunny Food #7
(U-Haul Neighborhood Dealer)

201 reviews

22481 Hwy 216   Mc Calla, AL 35111
(I 20 Exit 100)

(205) 477-2101

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(205) 477-2101

22481 Hwy 216
Mc Calla, AL 35111
(I 20 Exit 100)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marcus C. 
Rating:
5.0

Truck was a huge help with our move, rental center staff was friendly and professional. I would recommend this center to anyone needing u haul rental in this area

Ralph G. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
1.0

Did not help. Did not have supplies I pre ordered on app

KELLY D. 
Rating:
3.0

Customer did not leave a comment.

Dave P. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
3.0

This location had me take the trailer off and place it. Then move the truck to where they wanted it. Again that should be something they do not the customer

William H. 
Rating:
3.0

This location wasn't awful, but it also wasn't exceptional. The truck was in good running condition; it just needed a little cleaning, as there were cigarette ashes and spill residue all over the cab.

Carson M. 
Rating:
1.0

The owner of this location was rude and disrespectful. He asked me to move to the side (rudely) so he could wait on someone else while his worker was trying to assist me. He treated me as if the $300 I spent on a truck was not important so he could collect $1.95 for a soda from another customer. I voiced my dislike of his treatment toward me. He told me that was my opinion. He has the personality of a wet dish rag!! The owner needs to be educated on good customer service or get out of the business.

Martina W. 
Rating:
3.0

Customer did not leave a comment.

DANNY C. 
Rating:
4.0

Customer did not leave a comment.

ROGER P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

James M B. 
Rating:
5.0

Great customer service. Very friendly and helpful.

Xavier T. 
Rating:
3.0

I have no issue with the location that I pick up the truck. They were helpful and courteous., The issue I have is with U-Haul.. I registered to pick up at one location and they changed it to another location. I caught it and changed it back to the original location. Once again they changed it to another location Just to note each location change was further away so they could get more mileage out of you. They charged me for coverage that I declined. U-haul tries to get every penny out of you they can and that's not a company that I will spend my money with again.

James B. 
Rating:
5.0

Customer did not leave a comment.

Vivencio S. 
Rating:
5.0

Customer did not leave a comment.

Taranja K. 
Rating:
3.0

The person working in the Connivence store where The U-Haul's were could not speak english and communicating with him was very difficult.

Eric T. 
Rating:
3.0

No one knew we were coming

Ted S. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

This was the SECOND place we had to go to because the first one wouldn't rent us the trailer, they said no one was there to do it. Very frustrating process, this store was good about it though.

Kristina C. 
Rating:
4.0

Trailer had broken door handle. But no issues otherwise

Edward C. 
Rating:
3.0

First the truck was promised near my home. When I arrived I was told the truck was not there. I had to wait 30 minutes to find it was 25 miles away. The truck had no muffler, and was obnoxiously loud, it made for an unpleasant move.

Rob G. 
Rating:
4.0

Customer did not leave a comment.

Tab M. 
Rating:
5.0

Quick check in and they had the equipment I had reserved.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

GRECO C. 
Rating:
1.0

Beautiful building...... Flew into town, my “reserved” truck was not available - stuff happens sometimes,......but the Interaction/assistance I received from Jaiden regarding the issue was surprising - unbelievably rude and indifferent..... On a positive note, another worker at the counter (said his name was “D”) was a total rockstar....I am a small business owner and I would not hesitate having him represent my company....don't lose this kid!!! “D” said he was new with the company, was totally respectful, and appreciative of the error/issue regarding my reservation and went extra steps to get me accommodated (this would include the dispatcher he spoke with to help me (wish I knew her name, she deserves a shout out!!!!)....ended up having to uber to another location - costing me $80, and 2 hours later had a truck....although much larger than I needed/preferred to drive.... I have had many other good UHaul experiences...this was not one of them.

Ryan J. 
Rating:
2.0

The contract said I was to call the drop location when I got to mcalla. So i did. The person was rude and said i made a mistake. Then hung up. When i arrived at the location i showed the man and he just shrugged. He did. Ot inspect the vehicle or even.leave from the counter. He took my contract and paperwork and said thank you. I asked for a copy for my records. He said that uhaul would send me what I needed.

LORI W. 
Rating:
3.0

The clerk needed help. He did not check the truck after we were turning it in for it's condition or the additional items that were rented. He gave me another customer's receipt and didn't appropriately apologize.

Shasta W. 
Rating:
2.0

Someone who knows what they are doing.

Roberta Z. 
Rating:
3.0

Customer did not leave a comment.

Brandon A. 
Rating:
3.0

all virtual - unclear where the drop slot was to leave key - had to go inside to give to gas station employee

Candace S. 
Rating:
5.0

Customer did not leave a comment.

Marty C. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
4.0

It was a great experience, especially being able to reschedule my reservation right after I'd made it...I really appreciate that. Thanks U-Haul for helping me get the job done.

Michelle W. 
Rating:
5.0

Spray or sanitizer spray for inside cab

Morris J. 
Rating:
3.0

Train employees or authorized dealers on the product more. Also, manage products to be available more in higher populated areas.

Cody I. 
Rating:
3.0

This site is strictly do it yourself from dropping off and unhooking trailer. Employee told me to bring in 3 dollys and 60 pads on one occasion. I told him if he wanted them they were in the truck. As a disabled person I found it extremely rude and disrespectful.

Dave P. 
Rating:
3.0

Customer did not leave a comment.

Kenneth P. 
Rating:
1.0

Not the location booked they cha they me a smart move fee that I did t want and hey said they couldn't take off- the attendant hardly spoke English

Michele T. 
Rating:
4.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Customer did not leave a comment.

Shelene H. 
Rating:
3.0

Customer did not leave a comment.

AMBER H. 
Rating:
5.0

Customer did not leave a comment.

Joe O. 
Rating:
2.0

We waited 25 minutes for our rental. There was only 1 cashier who had to wait on all gas/convenience store customers as well as UHaul rental customers.

karen W. 
Rating:
1.0

Attendant was very rude and not helpful. The trailer I reserved along with the moving truck was not connected to the truck. I had to connect it myself with no help from the attendant. The trailer lights were intermittent and one side of the trailer tail lights did not work.

David W. 
Rating:
4.0

Customer did not leave a comment.

Victor W. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
3.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

This is one of the worse experience I have had with UHAUL. I was told to pick up at 3 different locations. Then caught the devil trying to return the daRn thing. Website was not acting right. A few of the reps didnt seem to care about my concerns one way or the other. UHaul have always been my family and myself for moving. You need to step up your game of customer satisfaction. I don't know what has happen to UHaul. I appreciate the refund of $50 but it cost me more than that just to get what I needed at the time needed and to return it. Then they wanted to charge me $20 to assist me. I appreciate the pick up and drop off locations but the service needs drastic improvement.

Avis C. 
Rating:
5.0

Amazing experience!

Paris J. 
Rating:
4.0

Customer did not leave a comment.

Billy V. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Great service

William S. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
1.0

When we returned our uhaul the store tried to over charge us by at least $150.00. The man threatened to call the police if we didn't pay. Called uhauls 800 number and was taken care of. I will never use this location again. These people who run the place are thieves.

Bernadetta S. 
Rating:
3.0

very convenient, kinda of dump

Lee W. 
Rating:
4.0

Everything went smoothly.

Destanee H. 
Rating:
5.0

This wasn't where I requested to pick up the trailer I rented but it worked out just fine. My son was moving to his college town and needed a one way trailer rental. Apparently all the kids at his school had the same idea. and they ran out of trailers where I was planning to pick up. I got a text the day before we were to pick it up that we needed to pick up at this location. We had the opportunity to get it a couple of hours earlier than the reserved time and this location was very accommodating. The only improvement I would suggest is that the people working at this location answer their phone. I called multiple times to try to confirm and the phone was never answered. It is s convenience store and gas station so I guess they were too busy. I have s friend that lives down the street from this place and he went by there to confirm it in person for me.

Jacob O. 
Rating:
3.0

Service was good at this location. Our issue is with the amount of miles/time we spent trying to get a trailer that we had reserved near our home. 50 miles later we had a trailer. Service at this location was fine.

JD J. 
Rating:
5.0

When you call to book a rental don't tell me one place, then call me the day before and tell me I have to pick it up somewhere else.

scott B. 
Rating:
3.0

Nice young man.

Sheila P. 
Rating:
4.0

Customer did not leave a comment.

adrienne R. 
Rating:
5.0

Location is a gas station - Ian (owner) was there when I picked up and when I dropped off. Ian is quick and courteous. Keep and mind that other non-Uhaul-rental customers are coming and going - it may be a bit busy as a gas station (located beside a busy Interstate highway). I've probably done a dozen uHaul rentals over the past 20 years. Today was my best experience of all those rentals.

Jonathan B. 
Rating:
3.0

Customer did not leave a comment.

Dinah H. 
Rating:
3.0

empty soft drinks were found in the cab and side door.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

sherry H. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
4.0

Customer did not leave a comment.

Todd C. 
Rating:
1.0

I had to drive to 3 different locations that UHaul Customer Service kept sending me too. I showed up at my initial location you scheduled per my email received on Friday Aug 17th to pick up my truck, appliance dolly, and furniture pads and when I got there at 9am none of my prepaid contract items were there. Yout customer service then sent me to 2 different locations the 1st ending up without my equipment again and then the final location (shown above) had only my truck. They did not have the dolly or furniture pads. I prepaid all items and have not received refund yet.

Stephanie S. 
Rating:
5.0

We actually didnt use this location since we had to return the u-haul and use Old Diminion.

Ronni S. 
Rating:
4.0

Make sure you check for blankets if you pre-ordered them when picking up vehicle.

David M. 
Rating:
1.0

This was a gas station. The attendant had a broken laptop and a printer that did not work. I received no instructions and no contract or receipt. I was told all would be emailed to me including my return location. I did not receive any info and upon my return the charges were doubled because they said I went to wrong location. This is my second time using U Haul and both times similar occurrences. I will not be using U Haul again if I can help it.

Steve R. 
Rating:
1.0

Cancel the contract with this location. I was moved by U haul and had to drive an extra hour to pick up. Took 1 1/2 hours to get the truck. Location tried to charge me over $100 more than my contract price. Employee argued with Uhaul corporate over the price. Waited on other customers while I stood there.

Lang F. 
Rating:
2.0

When a person reserves a truck. They should not receive a message the day before that they would have to go someplace else. I was sent in 3 different plasses. McCalla way out of my way. I could not get receipt. No supples that I paid for. Bad experience

Patricia C. 
Rating:
3.0

Customer did not leave a comment.

ROBIN F. 
Rating:
4.0

I don't know because you all search and found me just what I needed and contacted me in a timely manner,I can't complain,

Stanley W. 
Rating:
4.0

Customer did not leave a comment.

HOLLIS T. 
Rating:
1.0

The check in experience was painful and lengthy even though I had pre-checked in. The issues were not the fault of the clerk at Sunny Food #7. The issues are with U-Haul's check in procedure, lack of fast internet connection and confusing program protocol.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

valerie M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
1.0

Customer did not leave a comment.

Dominga S. 
Rating:
5.0

Nothing, everything went smooth.

Ralph G. 
Rating:
3.0

the people I dealt with when picking up and returning the equipment were very rude and down right hateful. I have rented from uhaul several times and ha e never had any problems until now. I will never rent from that location again I would go to spenske before i had to deal with those people ever again.

glenda L. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Kerstin B. 
Rating:
5.0

Customer did not leave a comment.

Peggy C. 
Rating:
1.0

Revoke their U-Haul abilities it took over 2 hours to retrieve my trailer that I had reserved and paid for online. They tried to charge me a $75 deposit and finaly after I said I was going to call corporate office the magically figured it out. I will never rent from that location ever again

Brennan W. 
Rating:
3.0

First off the Tow Dolly did not work properly. So a different Tow Dolly was issued, however the new Tow Dolly TD2975F was never updated in the computer. Which made returning the Tow Dolly difficult ?? Other than that it was good. Bill Gorman

Bill G. 
Rating:
2.0

He keeps waiting on other people coming in the store and having to restart computer took 1 hr 20 min unhooked and hooked by my self I'm 72 and have plates in back and both knees replaced

Leon J. 
Rating:
3.0

The equipment was basically in good shape except when I loaded the trailer I noticed it wasn't stopping properly and checked the hydraulic brake system to find out the brake fluid reservoir was empty and look to have not had fluid in it for quite some time. Some Pre-Trip inspection of rental equipment seems to be badly needed.

james J. 
Rating:
1.0

This location is a gas station and customers were coming and going so everything had to stop to take care of them. Also the internet was out and we waited an hour before we could leave, pushed or schedule back a great deal. The truck did not have much gas so I had to get gas and left it with more than what was originally in it and I got charged extra mileage. Probably won't use uHaul again for anything.

Nathan M. 
Rating:
1.0

The person was nice, but did not know to fill out paper work. He had no idea what he was doing. After I told him that it was wrong it's sould be one way. He said that was the only way he could do it.

vera G. 
Rating:
2.0

Not smooth at all. Attendants did not have a good knowledge of what was going on to rent a truck.

paul W. 
Rating:
1.0

The guy working at this location was the worst attendant I have ever seen. He does not speak english, so it was difficult to have a conversation with him. Beyond that, after he initiated the drop off process, he had me wait 20 minutes to drop off because he had customers waiting to purchase items from his convenient store. When asked what the hold-up was, he pointed at the customers in line. I informed him that I was at the front of that line 20 minutes ago, but he didn't care. I eventually had to lock his front door to prevent any other people from coming in just to get him to complete the transaction. Worst service I've ever had. The entire process lacked communication, organization, and decency from start to finish. The only person that was kind was the guy at the pickup location.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
No reviews have been submitted for this location.

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