The man who gave us the UHAUL was very rude, the door was rusty and he would not help and we were struggling to get the uhaul attached correctly to the ball and he said there is nothing he can help with after we rented the trailer. 2/10 would not go back here.Kayleigh P.
Trailer Rental & Towing in Mc Calla, AL at Sunny Food #7
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Mc Calla, AL 35111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Uhaul experience was top notch. But the helper company you recommend was was below a 0- They were rude. And over charged me. You need to check them out before recommending them.Janet J.
Would not come out to help remove trailer , did not have the device to hold up the trailer to remove it from the truck, did not inspect the trailer. Stayed in the store and would not come out.EARL R.
Truck was a huge help with our move, rental center staff was friendly and professional. I would recommend this center to anyone needing u haul rental in this areaRalph G.
Did not help. Did not have supplies I pre ordered on appKELLY D.
This location had me take the trailer off and place it. Then move the truck to where they wanted it. Again that should be something they do not the customerWilliam H.
This location wasn't awful, but it also wasn't exceptional. The truck was in good running condition; it just needed a little cleaning, as there were cigarette ashes and spill residue all over the cab.Carson M.
The owner of this location was rude and disrespectful. He asked me to move to the side (rudely) so he could wait on someone else while his worker was trying to assist me. He treated me as if the $300 I spent on a truck was not important so he could collect $1.95 for a soda from another customer. I voiced my dislike of his treatment toward me. He told me that was my opinion. He has the personality of a wet dish rag!! The owner needs to be educated on good customer service or get out of the business.Martina W.
Great customer service. Very friendly and helpful.Xavier T.
I have no issue with the location that I pick up the truck. They were helpful and courteous., The issue I have is with U-Haul.. I registered to pick up at one location and they changed it to another location. I caught it and changed it back to the original location. Once again they changed it to another location Just to note each location change was further away so they could get more mileage out of you. They charged me for coverage that I declined. U-haul tries to get every penny out of you they can and that's not a company that I will spend my money with again.James B.
The person working in the Connivence store where The U-Haul's were could not speak english and communicating with him was very difficult.Eric T.
No one knew we were comingTed S.
This was the SECOND place we had to go to because the first one wouldn't rent us the trailer, they said no one was there to do it. Very frustrating process, this store was good about it though.Kristina C.
Trailer had broken door handle. But no issues otherwiseEdward C.
First the truck was promised near my home. When I arrived I was told the truck was not there. I had to wait 30 minutes to find it was 25 miles away. The truck had no muffler, and was obnoxiously loud, it made for an unpleasant move.Rob G.
Quick check in and they had the equipment I had reserved.Brandon H.
Beautiful building...... Flew into town, my â€œreservedâ€ truck was not available - stuff happens sometimes,......but the Interaction/assistance I received from Jaiden regarding the issue was surprising - unbelievably rude and indifferent..... On a positive note, another worker at the counter (said his name was â€œDâ€) was a total rockstar....I am a small business owner and I would not hesitate having him represent my company....don't lose this kid!!! â€œDâ€ said he was new with the company, was totally respectful, and appreciative of the error/issue regarding my reservation and went extra steps to get me accommodated (this would include the dispatcher he spoke with to help me (wish I knew her name, she deserves a shout out!!!!)....ended up having to uber to another location - costing me $80, and 2 hours later had a truck....although much larger than I needed/preferred to drive.... I have had many other good UHaul experiences...this was not one of them.Ryan J.
The contract said I was to call the drop location when I got to mcalla. So i did. The person was rude and said i made a mistake. Then hung up. When i arrived at the location i showed the man and he just shrugged. He did. Ot inspect the vehicle or even.leave from the counter. He took my contract and paperwork and said thank you. I asked for a copy for my records. He said that uhaul would send me what I needed.LORI W.
The clerk needed help. He did not check the truck after we were turning it in for it's condition or the additional items that were rented. He gave me another customer's receipt and didn't appropriately apologize.Shasta W.
Someone who knows what they are doing.Roberta Z.
all virtual - unclear where the drop slot was to leave key - had to go inside to give to gas station employeeCandace S.
It was a great experience, especially being able to reschedule my reservation right after I'd made it...I really appreciate that. Thanks U-Haul for helping me get the job done.Michelle W.
Spray or sanitizer spray for inside cabMorris J.
Train employees or authorized dealers on the product more. Also, manage products to be available more in higher populated areas.Cody I.
This site is strictly do it yourself from dropping off and unhooking trailer. Employee told me to bring in 3 dollys and 60 pads on one occasion. I told him if he wanted them they were in the truck. As a disabled person I found it extremely rude and disrespectful.Dave P.