I rented a U-Haul just two weeks ago and it was the worst experience of my life and I have been using U-Haul for yearssssssss. But I used a location in Owings mills Maryland and one in Allentown Pa. this tiny one on N Front was so much friendlier and faster and I didn't have to be on the phone on hold for two hours. Will use only them again!Liv E.
Customer Reviews for Sunoco Lucky Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.JANELIS L.
Worst experience I had with U-Haul at Sunoco Lucky mart. Don't recommend anyone.Dawa T.
Customer did not leave a comment.ERICA S.
This truck was extremely dirty I had to sweep out the cargo area when I got home before I could load my stuff. There was something smeared on the passenger window and when I told the pickup location I was told they had nothing to clean it.Paul W.
Still waiting on a reimbursement for the extra gas I filled up above the start line. I have photos and also submitted photos upon pickup.Justin B.
Did not interact much, said ok give me the keys and that's end of interaction.CHRISTINA N.
Customer did not leave a comment.Kailash C.
Customer did not leave a comment.JEFFREY L.
Customer did not leave a comment.Thomas M.
Only person working at location should have some working knowledge of uhaul process or the staff who who are uhaul trained should instruct on location staff as to protocol for checking in and out equipment. I had they keys tossed to me and upon return I asked for a receipt which didnt happen. Furthermore I made notes after I picked up of equipment listed bit not provided and not wanted. Was told by uhaul online chat that notation would result in locale staff removing before final invoice. That did not happen and I had tu o get uhaul to issue redundant which kept $140 of my funds for another 5 days. That refund was more than the final invoice. That location does not seem to adhere to uhaul protocols and contract notations and it cost me tine energy and money that I needed during my move versus 5 days later.Brian H.
Customer did not leave a comment.Durga G.
Customer did not leave a comment.Harold R.
Fix your ap. Was not able to use the " ez" pick up using Iphone. And I DO KNOW how to use it. It did NOT work. So I had to go into gas station where nobody wore masks. It took 25 mn to get the truck. FAILBRADLEY H.
Customer did not leave a comment.Sara B.
Customer did not leave a comment.Ronald F.
This is an easy drop-off location.James T.
Customer did not leave a comment.Kenneth A.
To expensive!!!Bruce M.
Customer did not leave a comment.David F.
Customer did not leave a comment.Ray L.
Have an employee working that knows how to handle a customer picking up their truck and supplies. Have all the equipment and supplies at the store and ready for you. Especially since I reserved 3 weeks a head of the pick. Tell the owner on the phone with the employee to think about the customer not his attitude he's to important to come in and get your equipment and give you the proper paperwork. SAD, Sorry place to rent a truck. I DO NOT RECOMMEND THIS LOCATION AT ALL...Raymond S.
Customer did not leave a comment.Daniel W.
Clerk was not personable at allAlyssa W.
Keep doing what you're doing! Turn in was a breeze! I wish I would have remembered his name, but he met my husband as he parked to turn in the rental. No need to hunt for someone. Very friendly and quick, too! Wish we'd have used this drop off location last time!Charla L.
Customer did not leave a comment.Kelly R.
I didn't buy gas because this was a gas station, that u was returning to. The pumps were not opened yet and I didn't have time to go elsewhere to fill it. So this cost me more than I expected to pay.Lura S.
It took me over 2 hours to get the truck. The cashier wasn't trained on it and had to wait about an hour for the owner and then it still took him about an hour even though I already signed up on line and had my confirmation number. Wasn't very pleased with the long wait. I had people waiting for me to bring back the truck to load it.Joyce B.