I asked for an appliance dolly and didn't receive it. I was charged $10 for itScott P.
Customer Reviews for Sunoco Lucky Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seemed like no one knew what was going on and I was charged $20.00 more then the uhaul website said. I even put more gas then I got it with. The mileage was wrong on the app and I took a picture but was still charged for over mileage. Lesson learned and I will just go to the normal uhaul where it's all uhaul.Delores L.
Not a true rental site but a satellite drop off at a gas station.Michael Z.
We did a night drop off and did not interact with anyone.Jennifer H.
Charged me 3 different times didn't have gas in itRobert B.
Customer did not leave a comment.John S.
Clerk was rude.Deborah C.
Customer did not leave a comment.Robert W.
Improvement on the app for pick up and return the equipment and the staff at the location to be more knowledgeable about itHerbert L.
Customer did not leave a comment.Brooke B.
pulled in parked the truck in the mostly empty lot, dropped the keys and the agreement in the box and was on my way.Christina H.
We were missing part of our rental: blankets, a dolly, and a furniture cart. This ruined our move yesterday. We had to move because we had to get out of our rental in time but lacked the equipment to do it efficiently, safely, and effectively. Furniture was damaged because we did not have these tools.Jenna C.
Just to let them know when they confirm their location when they arrive to make sure their wifi is on on their phone - other than that we had no other difficulties.Catherine A.
Give the customer a receipt as requested. I've asked 2 times via telephone & once in writing. I don't understand why a receipt is not being provided.Amber G.
communication is the key, they do not communicate at this location and i was charged twice for the truck.Carlos H.
Needs a sign for parking of trucks but it was not bad ..Bryon B.
Key was not in the lock box had to wait an hour for store manager to get there to give me a keyJeremiah G.
Customer did not leave a comment.William F.
Customer did not leave a comment.Brenda S.
Customer did not leave a comment.Dawn W.
This company has an awful return policy. I returned the vehicle on 3/22/2022 @ 3:30 pm. Today is 3/24/2022 @ 11:07 pm and I still don't have my refund for the rental fee. I called the company yesterday after 2 hours of returning the vehicle. She stated that when she returns to work she will complete my order. Very unprofessional service. My 1st and last time going there.maria C.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.KAMSATH T.
Customer did not leave a comment.Dale L.
Customer did not leave a comment.JOSEPH J.
I was told one thing! And yall are illegally going through my account on balance not spoken about! No contact. But when u reached out! The lady told me my card was not on file. And later find out they are going through my account . I'm on the phone with the bank reporting you as a fraud it's sad I never ever gotten a uhaul before and is put through this humiliation this is not acceptable Please review and contact meTilita N.
Customer did not leave a comment.Norman G.
Customer did not leave a comment.HARVEY K.
The employee there was rude and said I had to do everything online. In short this is the first time renter of u-haul and would not recommend to a friend to rent u-haulNathan B.
Nothing I ordered and paid for was there and ready for me to use. I had to move my furniture with no dollys and no furniture pads.Andrew R.
It's open all day and your car would be safe at this location and it has gas for your return.AMADO R.
Have all employees knowledgeable on handling the transactionsRANDALL F.
Customer did not leave a comment.Kiomis T.
Customer service was awful. Wouldn't recommend this location at all. I would have went somewhere else if I lived in Harrisburg and wasn't leaving to go back home.Earline W.
This location is where I wound up and it was fine, however this was my original pickup location, 5267 Simpson Ferry Rd, Mechanicsburg, PA 17050. Absolutely horrible. First the gentleman that was there never acknowledged I was in the office as he was poking away on the iPad. Then when he did take the time I told him I was there to pick up a 20' truck to which he replied, "not here you're not." I told him I had a reservation number that proves otherwise. I was fuming as he didn't really even offer to help figure out what the problem was. I went to another dealer to get away from that one and she helped me figure out that someone was supposed to call me and let me know the pickup location changed. That did not happen. She verified that. So I spend the first 2-3 hours of that morning when I should have been loading, trying to find my truck. Very frustrating. I did not get the entire move done as I ran out of time. I usually have great experiences with U-Haul, but not even close this time.Troy R.
Customer did not leave a comment.RAMONA W.
Customer did not leave a comment.Brett W.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Zachary O.
Customer did not leave a comment.daniel S.
Customer did not leave a comment.Albert M.
The lot was not very well lit and there was not very much signage as to where to park the trucks, the key door box was at least lit and marked.JASON K.
Customer did not leave a comment.Norman G.
Put 5 gallons of gas in for a 57 mile trip in a ten foot truck and they still charged me for two more gallons, at $3.56 a gallon I might add. Rip off!!!!Ralph O.
Customer did not leave a comment.Michelle B.
The location was changed on us less than 24 hours before pick up meaning we had to rearrange our moving schedule. The truck was also not the truck we reserved. When we called our original location, they gave us 400 extra free miles to make up the difference but that was not honored at our new location. The truck was not there when we arrived, the Sunoco worker didn't know what was going on, and the items we requested were not with the truck. Very terrible experience and we will never use Uhaul again because of this experience.Taylor C.
the person handling the truck rental was very knowledgeable and helpfulKathlein A.
Excellent service. The truck was clean, filled with gas and ran great.BENJAMIN C.
I rented a U-Haul just two weeks ago and it was the worst experience of my life and I have been using U-Haul for yearssssssss. But I used a location in Owings mills Maryland and one in Allentown Pa. this tiny one on N Front was so much friendlier and faster and I didn't have to be on the phone on hold for two hours. Will use only them again!Liv E.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.JANELIS L.
Worst experience I had with U-Haul at Sunoco Lucky mart. Don't recommend anyone.Dawa T.
Customer did not leave a comment.ERICA S.
This truck was extremely dirty I had to sweep out the cargo area when I got home before I could load my stuff. There was something smeared on the passenger window and when I told the pickup location I was told they had nothing to clean it.Paul W.
Still waiting on a reimbursement for the extra gas I filled up above the start line. I have photos and also submitted photos upon pickup.Justin B.
Did not interact much, said ok give me the keys and that's end of interaction.CHRISTINA N.
Customer did not leave a comment.Kailash C.
Customer did not leave a comment.JEFFREY L.
Customer did not leave a comment.Thomas M.
Only person working at location should have some working knowledge of uhaul process or the staff who who are uhaul trained should instruct on location staff as to protocol for checking in and out equipment. I had they keys tossed to me and upon return I asked for a receipt which didnt happen. Furthermore I made notes after I picked up of equipment listed bit not provided and not wanted. Was told by uhaul online chat that notation would result in locale staff removing before final invoice. That did not happen and I had tu o get uhaul to issue redundant which kept $140 of my funds for another 5 days. That refund was more than the final invoice. That location does not seem to adhere to uhaul protocols and contract notations and it cost me tine energy and money that I needed during my move versus 5 days later.Brian H.
Customer did not leave a comment.Durga G.
Customer did not leave a comment.Harold R.
Fix your ap. Was not able to use the " ez" pick up using Iphone. And I DO KNOW how to use it. It did NOT work. So I had to go into gas station where nobody wore masks. It took 25 mn to get the truck. FAILBRADLEY H.
Customer did not leave a comment.Sara B.
Customer did not leave a comment.Ronald F.
This is an easy drop-off location.James T.
Customer did not leave a comment.Kenneth A.
To expensive!!!Bruce M.
Customer did not leave a comment.David F.
Customer did not leave a comment.Ray L.
Have an employee working that knows how to handle a customer picking up their truck and supplies. Have all the equipment and supplies at the store and ready for you. Especially since I reserved 3 weeks a head of the pick. Tell the owner on the phone with the employee to think about the customer not his attitude he's to important to come in and get your equipment and give you the proper paperwork. SAD, Sorry place to rent a truck. I DO NOT RECOMMEND THIS LOCATION AT ALL...Raymond S.
Customer did not leave a comment.Daniel W.
Clerk was not personable at allAlyssa W.
Keep doing what you're doing! Turn in was a breeze! I wish I would have remembered his name, but he met my husband as he parked to turn in the rental. No need to hunt for someone. Very friendly and quick, too! Wish we'd have used this drop off location last time!Charla L.
Customer did not leave a comment.Kelly R.
I didn't buy gas because this was a gas station, that u was returning to. The pumps were not opened yet and I didn't have time to go elsewhere to fill it. So this cost me more than I expected to pay.Lura S.
It took me over 2 hours to get the truck. The cashier wasn't trained on it and had to wait about an hour for the owner and then it still took him about an hour even though I already signed up on line and had my confirmation number. Wasn't very pleased with the long wait. I had people waiting for me to bring back the truck to load it.Joyce B.