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Santiago B.
Customer Reviews for Sunoco Of Paramus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
unfortunately it was not an easy experience. I've rented from this place before and it was smooth. This time, there was an issue with the person who was handling the account for this location. I arrived at sunoco on route 4. I walked in the store since I need to get the key. the guy at the counter called the person who is responsible for handling the key. I called the person and he said I did not have a reservation. He said he will call Uhaul to find out if I had a reservation. I waited 15-30 min outside next to the truck. I was on a time crunch since I needed to be down the shore before lunch. I called Uhaul to find out and I was connected to a representative within a minute or 2. the representative was very pleasant and helpful. She passed me on to another person and the next person had an attitude but she was very aggressive. She told me to go inside the store and speak to the person on the counter. I placed my phone on speaker and the guy all of a sudden had the key at the counter. The person who I spoke with earlier (possible name is John (Umutkan I didnt get his name)called me back and still said I had no reservation. I don't get it how all of a sudden he was able to hand me the key but before it was an issue even though I showed him my reservation on the phone and everything else. Before, it was easy and i was in and out in less than 5 minutes.
dom M.No changes
Antonio W.Everything was fine, however when I went to input the mileage and fuel. There was a bug in which I got charged $60 dollars and I didn't go over the mileage. My contract stated if I went over 75 miles, I would be charged .99, and I was charged. Then customer service on the phone wasn't nice (not the location). One of the reps hung up the phone on me. Towards the end it didn't go well.
Omar K.Asked for someone to check me in, which was done over the phone. There was a dent on the uhaul that I was not told about. I was charged a cdw covarage charge which I did not select nor was I told about. I have had to call three times on issue, I have never had to ever do in my life! These guys are doing something shady there.
Jay D.If you state a time for pickup and then verify the time, then the van should be available for pickup and or the customer should be notified if it is not available. I had to wait an hour and ten minutes even after calling to get my rental vehicle
Hermena G.Not make me wait 2 hours for someone give me the keys even tho I did the entire check in online
John H.Not clear where to drop off keys.
Richard C.The equipment that I ordered was not available. That's fine, but I was told the morning of, after I had gotten the truck, which was really bad for having to move all my stuff (I had ordered a bunch of moving supplies). Please do better with matching this online or giving notice if it's unavailable.
Gabi F.First the pickup location was moved 30 minutes past my original pick up location. Then, the truck had the keys locked inside. When they finally got that open, after an hour, the battery was dead. Dealt with a random gas station cashier who would call the “uhaul†rep and handed me a phone. Very shady experience.
Kevin K.Have a person that would explain why I was over charged.
Daniel C.everything went well, I was able to return the truck earlier that expected and everything went smooth
Miguel R.Would be nice to actually talk to UHaul person face to face instead of phone
Bryan A.they charge me more than I sign in by the online website
Qun L.EQUIPMENT WAS MISSING AND THERE WAS NO ONE TO REPORT THIS TO!
Eddie R.I did not buy the coverage but i have been charrged $25 extra dollars.!
MUSTAFA U.Don't cancel someone's reservation the day of and send them miles away from the original pick up point to pick up a truck
Thomas P.Truck was dirty, instructions were unclear
Irwin M.Make sure employees know how to check in customers.
Harold W.They have added Safe Coverage for $25 without asking. They told me the 3/4 gas is there but there wasn't. And then, when I returned with gas filled in more than I have received by the time I rented, they have charged me for extra gas using their rates. I even showed them the picture of the gas level when I rented and they told me I have to pay for it. It wasn't fair experience for me to pay for it. So I have requested the person to change it to 3/4 as he mentioned since I have returned it over the gas level that I rented, then he told me it's not fair for the next customer. Is this fair for me then? It's still not fair amount that I have to pay for 1 hour 45 minutes rental riding 18 miles in total for $81.82. I should get refund for Safe Coverage Fee of $25 and Additional Gas Charge of $8.25.
DoYoung L.friendly
MUHAMMAD S.They tried to tack on a extra day. I clearly brought the van back before I was supposed to. Next time, I would be nice to mention that you are going to charge a extra 50 dollars tax on to the sub total instead of letting me know after the fact and have to call to rectify all the issues. I am extremely disappointed in Uhaul and I don't think I will be using you guys anymore. Not happy with what happened.
Michael P.The truck did not drive smoothly well compared to Other trucks I have rented before. Very dangerous in my opinion
Germain T.All good
Mike R.Not open 24/7 for pickup. Had to wait on the side of Rt 4 for 2 hours until the call center "opened" where I was told to get the keys from the gas station attendant. Very frustrating since this could have all happened at the time of my pickup reservation if it was all done remotely anyways
Braden T.I was tired drove 14 hrs. The gentleman at the drop off was way above helpful. He got me checked out and even moved it so I wouldn't have to walk being disabled this meant alot
TRACY S.The dealer of the above location has been operating offsite thru phone. That made my in-person check-in more difficult and inconvenient.
Chiu S.I need my comprobant , you no send me any notification about this. How I know how much you charge me.
RAFAELA T.Be prepared. Clearly advise the customer where to find the key. Moving blankets were stashed in a shed hidden behind the station, among trash, debris and boxes of food inventory. The blankets were dirty and too few were available. There was no dolly, as ordered. The 100,000 mile old truck was a wreck. The drivers side view mirror was stuck in a position that made it impossible to see other cars. Very dangerous.
STUART L.Check and clean the truck before renting it to someone new.
CARLOS A.They appear not responsible how operation is run. Need improvements in all areas. Make sure equipment is ready and up to date. Customer service.
RUFUS H.Fast, easy and convenient could not ask for more
STEVEN R.Here again the mobile app nothing but trouble! It kept telling me that I had less miles than when I started out ! ( I put over 100 miles on the truck ) Finally went inside store ( no signs of where to go to for uhaul ) there was a Dunkin Donut and a convenience store clerk ! A sign would have been helpful !
Glen T.Excellent service
Hector R.There was a bit of a wait, and it may be helpful to have more than one attendant on duty.
Stacy G.The check out process took a very long time --maybe 30 minutes. Afterwards I found I was charged $50 for a service I never agreed to, and another $30 for something I don't understand and didn't request.
Myles L.Restroom lacked toilet paper and soap
Jason K.The app did not allow me to upload photos and customer service took 45 minutes to answer the call
ALEJANDRO F.You can call me. Too much to list here.
JOSEPH A.I was charged $40 for an extra day. I did NOT request an extra day & dropped off the truck the next day, per contract. When I initially rented the 1-way rental, U-Haul changed the original pick-up location & I was told that I had 15 additional miles & another day to drop off the truck. I used neither. Please send me a refund or adjust the charge(s) to my credit card, as I've already paid the bill before seeing the receipt. Thank you.
FRANCIS K.Was annoyed at the fact that we had to change locations because the original place was closed due to it being sunday. As well as the notice stating that they are closed every sunday not sure why it was an option as a location for in person delivery.
Ivan jay B.They charge me for gas even if I return it full, they charged me an insurance that I wouldn't accept, and to complete the guy give me the key 45 minutes after it was supposed, I don't recommend this location to anyone
Santiago L.Make pick up smoother
GREGORY M.Dom was friendly and efficient. He made renting the truck and making adjustments to the arrangement quick and easy.
Blaine M.The U-Haul pick up was outstanding. Dom was like a breeze of fresh air, even though the pick up was a little bit confusing at first, it was smooth from the moment we picked it up to the moment we dropped it off. Great customer service. Highly recommended!
Yuber C.Customer service for uhaul is horrific. Unable to speak with person, when representative answered phone, rude and un helpful
CHARLENE R.Very easy - was a pleasures to deal with I did call the station the day before as I could not get thru to the u haul 800 number and wished that someone would have answered the phone Left a message but no return call - I just wanted to confirm but it worked out fine
Alice F.Best location and service from location vendor and uhaul online.
UJJAWAL B.dude at the sunoco was great. best uhaul pickup i've ever had
DANIEL C.