Provide earlier and more obvious notice to submit information (driver's license and assurances) ahead of picking up the truck
Karl M
Sunoco Of Paramus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Paramus, NJ 07652
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Was oroginally told i would get thenhitch system and cargo from the same place. Then this information changed. A new address was provided sent. The address said Paramus but went clicked to Googgle maps it sent me to Fort lee and then had to call the person who would be helping us to get new address to correctly go to paramus. Person who said would be there to hook up the cargo to the hitch was not. This was my first time hooking up a cargo so I needed assistance. Thankfully a kind stranger showed up to help. Then I had to text a picture of the set up to said person making it look like he did the hook up so we can proceed with the contract. At this time, I wanted to get out of there. He claimed he wasn't around and that someone would be there to assist; someone from the Sunoco gas station. Gas station said he would not help and that he would only give us the key, but there was no key. I believe he was covering for the other guy. After stranger helped us with the set up I went back into Sunoco to ask for key and the person called me and asked how everything is going. There I discovered that the person who was supposed to help us was in the same sunoco due to phone echo. At that point all i wanted to do was leave so i did not escalate. No i will not be renting from uhaul anymore.
Maryte HBergenfield location is unfortunately the worst and I had the worst experience there.
Mohamed EWhen I arrived at the location, the woman at the counter did not speak English. She had me call someone who could help me. That was not a good first impression. However, the person I spoke with was very friendly and helpful. He said that they did not have moving blankets, which I had reserved, and that was frustrating. He did take the charge off my bill though. All-in-all, it was a fine transaction, but it could have gone more quickly and smoothly.
Gregory HA gas station location. Nothing special.
Christopher H