the custodian was not train properly for service delivery. the bookings took more than half an hour, the incorrect vehicle was booked in the first place, and to change it, resulting in cancellation of the order took approximately 45 minutes. we were not informed of the time penalty, else we would not have taken it after knowing that they mad a mistake, so we return late because a lot of small stuffs were involved, which resulting in a double charge. My experience here, i will not re-live as i will never use u-haul. it has too many hidden charge, that you are not aware of before ordering.
GLENROY W
Customer Reviews for Sunrise Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unfortunately there was a road closure due to a festival that day and getting the truck was very difficult and delayed. As well as imposible to drop it off later when the street would be full!!! This not only was frustrating but made a delay. However the manager and staff were not only calm, friendly and accommodating... but helped to get the truck out and on another street and find a different location for drop off when I was done. They did everything they could to help. Thank you guys. Phillipa
PHILLIPA Hthe engine was making noise and i informed that to the person and also called customer service! The car smells really bad and dirty
MIGUEL CService was fantastic, very quick and professional.
JAMIESON FNothing to say to improve the services.
ALEXIS CThe rental went smoothly and the shop manager was very helpful. I highly recommend renting from the Sunrise convenience U-Haul.
HOPE JVery friendly staff.
BRANDY JIt took us 1 hour to get the vehicle. I dont know what happened. And then they charged us more the paper work says the gas is at 1/4. And when checked its almost empty. I rented the 20 dollars truck plus 1 dollar each km. I only used 8km. And they charged us 43 dollars.
LEONARD G