Customer Reviews for Sunset RV Park
(U-Haul Neighborhood Dealer)

68 reviews

800 Spur 511   Sunset, TX 76270

(940) 845-2034

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(940) 845-2034

800 Spur 511
Sunset, TX 76270

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

TONYA R. 
Rating:
2.0

I run a moving company and our box truck needed emergency repairs, requiring the rental of a Uhaul to further assist our customers. When my crew member arrived to pick up the truck, he had to drive around to find the lock box where the keys were said to be located, and once he finally found it, there were no keys there. Luckily his driving around woke the person running the place, she came out and gave him the keys. This is not the first time using 24/7 share, typically it takes us about 10 minutes to complete the check out process at another location in our area, but unfortunately they didn't have a truck available. I will not use this location if I can avoid it.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Troy G. 
Rating:
4.0

Theresa was a godsend.The video did not match my application screens and the representative on the phone was of no help either. Theresa just happen to see me pull into the campground and sitting there for a sum of time and came over to see if I needed any help/ I am soooooo glad that she did.

Regina R. 
Rating:
5.0

Teresa was extremely helpful and kind. Highly recommend this facility.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Troy G. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Very clean very nice

Bryan C H. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
1.0

Have the office and trucks at the same location to prevent hassle and confusion poor maintenance on the vehicle poor tires tires had bubbles made hard to drive for long road trip place should do inspection before renting them to make sure they are ready to drive

Shane F. 
Rating:
5.0

Customer did not leave a comment.

JIMMY M. 
Rating:
4.0

Customer did not leave a comment.

Edwina C. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
2.0

My truck was barely half full of gas, and when I tried to return it the app kept crashing or not accepting the pictures I took. Tried to call Uhaul twice with a 30 and 60 min wait each time, with no luck. On top of that I got charged for an extra day and had to call in to resolve. The only good note was the local company was nice and friendly

Daniel D. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

BILLY F. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
3.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
4.0

I have rented Ford trucks in the last seven or eight weeks and I'm disappointing to say that every time I return it I filled them up to where they were when I pick them up or more but yet they always charge me for 8 to 10 gallons additional fuel it appears are just looking for a way to make more money on the overall rental I'm seriously thinking that I should be checking and Penske trucks next time I need to rent as I'm tired of getting the surprises

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Ryan Y. 
Rating:
5.0

Great location, easy to find, friendly staff, great value for price.

CORY A. 
Rating:
4.0

Customer did not leave a comment.

SIDNEY S. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN I. 
Rating:
5.0

Customer did not leave a comment.

DURWARD W. 
Rating:
5.0

Customer did not leave a comment.

Cassandra T. 
Rating:
5.0

Customer did not leave a comment.

TROY G. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
2.0

Better software for the operator.

Jeffrey M. 
Rating:
5.0

No comment at this time.

JULIAN G. 
Rating:
1.0

Location was not open at 4 PM, when I needed to drop off the trailer. Was scheduled and no luck, had to keep the trailer another day and make a second trip the next day. Then when I arrived the location did not have a employee to check the trailer in. The only person there was an elderly lade that was unhelpful, she was playing solitaire on computer. This is at a rv park in a small shed, not a very good representation for uhaul.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

I can't think of any thing if it were my business I would change a thing

Randy T. 
Rating:
4.0

I had to buy an adapter elsewhere for the light hookup. People were very professional.

SONJA H. 
Rating:
5.0

Convenient, easy to use and got the job done! Thank you!

Cathy L. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
3.0

Customer did not leave a comment.

Jacob B. 
Rating:
1.0

Do your damn job & care about those that are counting on you too make sure they stay on schedule & get the equipment they paid for. Worded experience, I will NEVER recommend this place too anyone.

Richard B. 
Rating:
3.0

Only complaint I is that I called to see what time they closed so I could drop off and they said 2 pm. I rushed and got unloaded got there at 1:45 pm and they were already gone.

Terry G. 
Rating:
5.0

The young lady was very nice and professional.

Carla B. 
Rating:
5.0

Customer did not leave a comment.

KELLY ALAN F. 
Rating:
4.0

Customer did not leave a comment.

SONJA H. 
Rating:
5.0

Customer did not leave a comment.

Micheal W. 
Rating:
4.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Alfred L. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Very friendly and helpful. Excellent!

William M. 
Rating:
2.0

The guy was short when speaking and rude.

Bridget P. 
Rating:
1.0

Took me an hour and a half to pick up my truck due to the poor internet quality this place uses.

Tanner R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
1.0

I was told that I could return my truck anytime Saturday but that wasn't the case. I had to return it Saturday by 8 am in the morning. I was charged an extra day of insurance and the truck fee. The girl that rented me the u-haul didn't make herself clear on the return time and on top of that, the u-haul web site wouldn't let me check in the truck. NOT HAPPY! t

David H. 
Rating:
5.0

Originally was told to drop the truck off at Alvord. That location was completely locked up. No way to drop truck off after hours. Called customer service and requested permission to drop off at Sunset. The Sunset location was much cleaner and professional looking. It was Saturday night and the location was closed but I was able to get on the property and use the after hours drop box. The uhaul web site was easy to use. Just follows the steps. Easy and no problem. As far as I know, everything went fine and the truck was locked up and left at the Sunset location.

kenneth G. 
Rating:
5.0

Everything was great. People were very friendly.

WILLIAM C. 
Rating:
4.0

Have more help for service.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Becky B. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

The online res and truck return really was not good. Not at all. I do not understand why my hill was so high it was supposed to be less than 20 dollarst i was under the mileage by like 30 miles and there was more gas in it when i dropped it off. I wont be using uhaul again.

Teresa P. 
Rating:
2.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Neil B. 
Rating:
3.0

No fault of the owners at this location... they were helpful. We were told to drop off the truck at a location that has been closed for sometime. We could not get an answer by phone and didn't know if google maps was incorrect... long story short by the time we were able to get to the RV park we were late and they wanted to charge me a late fee when it was not our fault that were were given to wrong drop off location. The owners were nice and fixed the situation... all of which took a long time when we were stressed out and exhausted

Dana L. 
No reviews have been submitted for this location.

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