Customer did not leave a comment.
ARTHUR C
Customer Reviews for Sunset RV Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get that computer running correctly
Fernando MThe manager was super helpful and stayed open late to insure that I was able to get the equipment I needed. Great customer service!!!!
DAVID SThis is not the fault of the location that I picked up the rental, but U-Haul, as a company, needs to improve operability of the app in relation to its ability to take and transfers photos when you pick up a U-Haul trailer. Dealers I have dealt with recently, as well as through a company I used to work for that rented through U-Haul, constantly complain about how badly the app operates when trying to do this function. My recent experiences over the last six months have been out of four rentals, I’ve only been able to send photos for one rental.
JOHN LIt's rare to see the courtesy and professionalism that the manager, David, and his staff showed. Everything went perfect.
DONALD SKeep doing what you’re doing. I worked with David at this location and he was very helpful and a pleasure to do business with.
JERRY DUnmatched customer service, really great experience. Highly recommended.
John BI will always use this location! I like the people and the service here!
ROBERT EService was fast and very consistent.
DEBRA MGreat people to do business with. They had different size trucks to choose from. I needed one a couple extra days so I called them and it was no problem at all. Thanks yall
KIMBERLY TDropped off after hrs and a little trouble figuring out what to do but was able to get it done.
SEAN MFix the checkin service. I still haven't received a receipt or any indication the equipment was checked in.
Daniel TWonderful environment people are amazing.
Melissa LThe drop off location was at an tv park that was a led then desirable looking location, it looked rather “shady”, as my husband put it. The area to park the truck had seriously over grown/tall grass & I was worried about snakes & spiders while trying to take the pictures of the truck during the return process. The website never specified where to park the truck, so I parked it next to another U-Haul truck that was already there.
Duffy ONo need for improvement as all worked smoothly from pickup to drop off.
Randy HNothing was a great experience thank you for your help
John Sthe previous trip i left more gas than when i got it. shouldnt that count on the next rental?
Jerome pGreat equipment, service, and reliability. I’m definitely a return customer.
Johnny RI can't remember her name the lady at the Sunset, Texas location was fantastic.
Frances MIt was a ok
Kenneth CVery friendly atmosphere there
Rachel SVery helpful And return for this trailer and a truck returned in February was seemless.
DEBBIE MIn and out in a few minutes, excellent drop off. Thanks
David CHave equipment available before accepting a reservation request.
Michael FThey didn't check out my U-Haul correctly.
Tina JAll good
Charles Whard to find with GPS
Leslie AExtremely nice guy. Would recommend this location.
Andy FThe ratchets were in terrible condition. Did not look like they had ever been lubricated and were wore out and were locking up ..would not move...
mickey pThese folks aim to please! I will definitely recommend to others.
Mitzy BThe truck cabin was dirty and the furniture pads I ordered were not there.
Siena BAfter hours drop off went without any problems. Very friendly and would definitely recommend this location.
Shawn EHighly recommend
LARRY RClean, quick and efficient
Dennis PI run a moving company and our box truck needed emergency repairs, requiring the rental of a Uhaul to further assist our customers. When my crew member arrived to pick up the truck, he had to drive around to find the lock box where the keys were said to be located, and once he finally found it, there were no keys there. Luckily his driving around woke the person running the place, she came out and gave him the keys. This is not the first time using 24/7 share, typically it takes us about 10 minutes to complete the check out process at another location in our area, but unfortunately they didn't have a truck available. I will not use this location if I can avoid it.
Chad HTheresa was a godsend.The video did not match my application screens and the representative on the phone was of no help either. Theresa just happen to see me pull into the campground and sitting there for a sum of time and came over to see if I needed any help/ I am soooooo glad that she did.
Regina RTeresa was extremely helpful and kind. Highly recommend this facility.
Juan RVery clean very nice
Bryan CHave the office and trucks at the same location to prevent hassle and confusion poor maintenance on the vehicle poor tires tires had bubbles made hard to drive for long road trip place should do inspection before renting them to make sure they are ready to drive
Shane F