Customer Reviews for Sunset RV Park
(U-Haul Neighborhood Dealer)

150 reviews

800 Spur 511   Sunset, TX 76270

(940) 845-2034

Office Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(940) 845-2034

800 Spur 511
Sunset, TX 76270

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager was super helpful and stayed open late to insure that I was able to get the equipment I needed. Great customer service!!!!

DAVID S 
Rating:
5.0

This is not the fault of the location that I picked up the rental, but U-Haul, as a company, needs to improve operability of the app in relation to its ability to take and transfers photos when you pick up a U-Haul trailer. Dealers I have dealt with recently, as well as through a company I used to work for that rented through U-Haul, constantly complain about how badly the app operates when trying to do this function. My recent experiences over the last six months have been out of four rentals, I’ve only been able to send photos for one rental.

JOHN L 
Rating:
3.0

Customer did not leave a comment.

VERNEIL M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

BRUCE N 
Rating:
5.0

Customer did not leave a comment.

Geromee C 
Rating:
5.0

It's rare to see the courtesy and professionalism that the manager, David, and his staff showed. Everything went perfect.

DONALD S 
Rating:
5.0

Keep doing what you’re doing. I worked with David at this location and he was very helpful and a pleasure to do business with.

JERRY D 
Rating:
3.0

Customer did not leave a comment.

DANA B 
Rating:
5.0

Customer did not leave a comment.

LINDA R 
Rating:
3.0

Customer did not leave a comment.

MALCOLM F 
Rating:
5.0

Unmatched customer service, really great experience. Highly recommended.

John B 
Rating:
3.0

Customer did not leave a comment.

SEAN M 
Rating:
5.0

I will always use this location! I like the people and the service here!

ROBERT E 
Rating:
5.0

Service was fast and very consistent.

DEBRA M 
Rating:
5.0

Great people to do business with. They had different size trucks to choose from. I needed one a couple extra days so I called them and it was no problem at all. Thanks yall

KIMBERLY T 
Rating:
4.0

Dropped off after hrs and a little trouble figuring out what to do but was able to get it done.

SEAN M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

RANDEL G 
Rating:
5.0

Customer did not leave a comment.

Douglas M 
Rating:
5.0

Customer did not leave a comment.

Lisa R 
Rating:
1.0

Customer did not leave a comment.

Ruann M 
Rating:
5.0

Fix the checkin service. I still haven't received a receipt or any indication the equipment was checked in.

Daniel T 
Rating:
5.0

Customer did not leave a comment.

Blake H 
Rating:
5.0

Wonderful environment people are amazing.

Melissa L 
Rating:
1.0

The drop off location was at an tv park that was a led then desirable looking location, it looked rather “shady”, as my husband put it. The area to park the truck had seriously over grown/tall grass & I was worried about snakes & spiders while trying to take the pictures of the truck during the return process. The website never specified where to park the truck, so I parked it next to another U-Haul truck that was already there.

Duffy O 
Rating:
4.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Krystal K 
Rating:
3.0

Customer did not leave a comment.

Jeffrey W 
Rating:
5.0

No need for improvement as all worked smoothly from pickup to drop off.

Randy H 
Rating:
5.0

Customer did not leave a comment.

Jerome p 
Rating:
5.0

Customer did not leave a comment.

Jerry G 
Rating:
5.0

Nothing was a great experience thank you for your help

John S 
Rating:
4.0

Customer did not leave a comment.

Cara L 
Rating:
5.0

Customer did not leave a comment.

Douglas M 
Rating:
5.0

Customer did not leave a comment.

Jamie B 
Rating:
5.0

the previous trip i left more gas than when i got it. shouldnt that count on the next rental?

Jerome p 
Rating:
5.0

Customer did not leave a comment.

JAY p 
Rating:
5.0

Great equipment, service, and reliability. I’m definitely a return customer.

Johnny R 
Rating:
3.0

Customer did not leave a comment.

Roy B 
Rating:
3.0

Customer did not leave a comment.

Elanda S 
Rating:
3.0

Customer did not leave a comment.

Michael R 
Rating:
3.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Jorge L 
Rating:
5.0

Customer did not leave a comment.

Jorge L 
Rating:
4.0

Customer did not leave a comment.

Connie C 
Rating:
5.0

Customer did not leave a comment.

Charles R 
Rating:
5.0

I can't remember her name the lady at the Sunset, Texas location was fantastic.

Frances M 
Rating:
5.0

It was a ok

Kenneth C 
Rating:
4.0

Very friendly atmosphere there

Rachel S 
Rating:
5.0

Customer did not leave a comment.

Kevin s 
Rating:
5.0

Very helpful And return for this trailer and a truck returned in February was seemless.

DEBBIE M 
Rating:
5.0

Customer did not leave a comment.

Cesar D 
Rating:
5.0

In and out in a few minutes, excellent drop off. Thanks

David C 
Rating:
4.0

Have equipment available before accepting a reservation request.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Gary C 
Rating:
2.0

They didn't check out my U-Haul correctly.

Tina J 
Rating:
5.0

Customer did not leave a comment.

Freddie J 
Rating:
5.0

All good

Charles W 
Rating:
3.0

Customer did not leave a comment.

JJ F 
Rating:
5.0

Customer did not leave a comment.

CARL R 
Rating:
5.0

Customer did not leave a comment.

Estevan R 
Rating:
3.0

hard to find with GPS

Leslie A 
Rating:
5.0

Customer did not leave a comment.

Deborah H 
Rating:
5.0

Customer did not leave a comment.

art j 
Rating:
5.0

Customer did not leave a comment.

Randel G 
Rating:
3.0

Customer did not leave a comment.

Christine M 
Rating:
4.0

Customer did not leave a comment.

Joseph P 
Rating:
3.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Extremely nice guy. Would recommend this location.

Andy F 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

Customer did not leave a comment.

Craig J 
Rating:
3.0

The ratchets were in terrible condition. Did not look like they had ever been lubricated and were wore out and were locking up ..would not move...

mickey p 
Rating:
5.0

These folks aim to please! I will definitely recommend to others.

Mitzy B 
Rating:
3.0

Customer did not leave a comment.

GUS M 
Rating:
3.0

The truck cabin was dirty and the furniture pads I ordered were not there.

Siena B 
Rating:
5.0

Customer did not leave a comment.

Barry P 
Rating:
5.0

After hours drop off went without any problems. Very friendly and would definitely recommend this location.

Shawn E 
Rating:
3.0

Customer did not leave a comment.

Brandon L 
Rating:
5.0

Highly recommend

LARRY R 
Rating:
5.0

Clean, quick and efficient

Dennis P 
Rating:
4.0

Customer did not leave a comment.

anthony h 
Rating:
4.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Customer did not leave a comment.

BRYAN H 
Rating:
5.0

Customer did not leave a comment.

TONYA R 
Rating:
2.0

I run a moving company and our box truck needed emergency repairs, requiring the rental of a Uhaul to further assist our customers. When my crew member arrived to pick up the truck, he had to drive around to find the lock box where the keys were said to be located, and once he finally found it, there were no keys there. Luckily his driving around woke the person running the place, she came out and gave him the keys. This is not the first time using 24/7 share, typically it takes us about 10 minutes to complete the check out process at another location in our area, but unfortunately they didn't have a truck available. I will not use this location if I can avoid it.

Chad H 
Rating:
5.0

Customer did not leave a comment.

Troy G 
Rating:
4.0

Theresa was a godsend.The video did not match my application screens and the representative on the phone was of no help either. Theresa just happen to see me pull into the campground and sitting there for a sum of time and came over to see if I needed any help/ I am soooooo glad that she did.

Regina R 
Rating:
5.0

Teresa was extremely helpful and kind. Highly recommend this facility.

Juan R 
Rating:
5.0

Customer did not leave a comment.

Troy G 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
5.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

Very clean very nice

Bryan C 
Rating:
5.0

Customer did not leave a comment.

Christine C 
Rating:
1.0

Have the office and trucks at the same location to prevent hassle and confusion poor maintenance on the vehicle poor tires tires had bubbles made hard to drive for long road trip place should do inspection before renting them to make sure they are ready to drive

Shane F 
Rating:
5.0

Customer did not leave a comment.

JIMMY M 
Rating:
4.0

Customer did not leave a comment.

Edwina C 
Rating:
5.0

Customer did not leave a comment.

William L 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

JAMES G 
No reviews have been submitted for this location.
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