Customer Reviews for Sunset Storage & RV
(U-Haul Neighborhood Dealer)

923 reviews

9361 Sunset Dr   Eagle Mountain, UT 84005

(801) 766-0768

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    8 am–4:30 pm
  • Sunday
    10 am–1 pm

Services at this Location:

Contact Us

(801) 766-0768

9361 Sunset Dr
Eagle Mountain, UT 84005

Services at this Location:

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    8 am–4:30 pm
  • Sunday
    10 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Loved it!

Ilia G. 
Rating:
5.0

Customer did not leave a comment.

bryan C. 
Rating:
4.0

Customer did not leave a comment.

Tyler T. 
Rating:
5.0

Everything was great!

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Ronda H. 
Rating:
5.0

Customer did not leave a comment.

mabel S. 
Rating:
5.0

Best help ever. The guy was great, friendly, helpful, and got us just what we needed.

amie N. 
Rating:
5.0

Customer did not leave a comment.

Russ C. 
Rating:
5.0

The young man that checked me in was professional, thorough and efficient. The trailer was in good condition and he hooked it up to my truck, double checked the hitch and checked the lights. Excellent experience.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Great customer service.

DavidandCindy C. 
Rating:
5.0

Staff was always awesome and super friendly. Will definitely recommend them to friends.

Travis N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrie T. 
Rating:
5.0

Just great people

Charles T. 
Rating:
5.0

Nothing to improve here, these guys are the best. I hope I never have to move again but if I do this will be the first place I look to for a rental truck.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The best of the best

mercidieu G. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Scott has a great staff and made sure our 3+ years of using 2 storage units was convenient and easy.

DAN D.  |  Overall Experience 
Rating:
5.0

I don't remember his name, but the manager was very helpful and I would recommend his location to anyone.

wondel J. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Zane R. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Very friendly & helpful staff.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

When someone reserves a truck, don't change the pickup location to somewhere TWENTY MILES AWAY THEN CHARGE THEM FOR EXTRA MILES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

This is coming from someone that works with heavy equipment but I would like to have access to wheel chocks for dropping the trailer off. I was scared to drive away without having something to keep the trailer from potentially rolling off

Tanner F. 
Rating:
5.0

Customer did not leave a comment.

SHARON E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Lyman S.  |  Overall Experience 
Rating:
5.0

Easy and efficient process

Keri R. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

the space was advertised to be 12 feet wide, the space is actually only 10 feet wide, making it difficult to park my fifth wheel trailer.

jonathan k.  |  Overall Experience 
Rating:
5.0

Nothing

Ted G. 
Rating:
5.0

Is there a reason why you don't pro rate when you move out in the middle of a month?

BRANDON K.  |  Overall Experience 
Rating:
4.0

I rented a trailer and ended up having to buy a hitch and adapter for plug in. U-Haul should provide everything needed for that rental.

Conrad T. 
Rating:
3.0

Customer did not leave a comment.

Josh T. 
Rating:
5.0

The 10:00 curfew is pretty ridiculous as there are cameras and no need for help from staff and no reason it couldn’t be removed

mckenzie s.  |  Overall Experience 
Rating:
5.0

Great service at both ends

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Careen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED P. 
Rating:
5.0

Real quick and friendly service. I liked that I was able to be in and out within 10 minutes. Because I'm familiar driving big trucks, some others may not be. So maybe, especially with your female drivers, asking if a quick tutorial would be helpful for them. Just saying if possible.

Howard T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

Landon C. 
Rating:
5.0

Had our trailer there for 3 years, very nice facility with friendly staff.

Robert M.  |  Overall Experience 
Rating:
5.0

Thes two guys were fast, polite and great!

Sheryl K. 
Rating:
5.0

Nothing! This location is great, you should model all stores off of this one.

Wayne T. 
Rating:
5.0

Keep up excelling.

Hilda S. 
Rating:
3.0

Customer did not leave a comment.

Kirgo S. 
Rating:
5.0

Customer did not leave a comment.

Kurtis B. 
Rating:
5.0

Nothing I'd broke. No need to fix.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Allison R. 
Rating:
5.0

Customer did not leave a comment.

Clay M. 
Rating:
5.0

free popcorn

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
1.0

Got charged for gas when I put gas ? Got charged for 2 dollys when I only got 1? App wasn't working when I got there delaying my moving process! I need someone to call me and get the billing fixed asap ! 320.217.4516

Edward N. 
Rating:
5.0

Honestly this location was down right awesome as ever!!! From check in, hook up and drop off was a pleasure. I wish your other locations were like this one. Well done!!!

Wayne T. 
Rating:
1.0

I took a picture of the gas gage. I replaced the gas I used, and it was returned on the same level and this location still charged me for 2 gallons. I did not use 4 gallons of gas.

Trevin W. 
Rating:
5.0

Customer did not leave a comment.

CODY L. 
Rating:
5.0

Customer did not leave a comment.

WARREN C. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
1.0

The website sucks

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
4.0

The truck I was provided was dirty, and had significant damage throughout.

Caylin C. 
Rating:
5.0

As a veteran, I asked about military discount and the only option is to call one of the main hubs that can apply that. I did not call to see about a possible discount. If all U-Haul facilities could provide that service, it would be greatly appreciated.

jessie R. 
Rating:
5.0

This location is the best. Always super helpful and I have not been disappointed once since I've been here!

Bodie P. 
Rating:
5.0

Customer did not leave a comment.

Pamela A. 
Rating:
1.0

Changed my drop off location without telling me and tried getting me to drive a hour to drop it off. Horrible experience

Evan G. 
Rating:
4.0

Customer did not leave a comment.

Trevor P. 
Rating:
1.0

Have the size truck that I originally wanted three months ago the location that's five minutes from my house instead of a half an hour. Had I had a 26 foot like I was trying to get three months ago I would not have had to spend an additional $700 to rent a second truck to make two trips from Utah to Idaho

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Clayton M. 
Rating:
5.0

Customer did not leave a comment.

Teleni B. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Melissa R. 
Rating:
4.0

Maintain vehicles a little better and have them more gassed up. Back of truck wasn't clean when opened up first time.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

They are great every time I have gone in to get a trailer. I have rented from this location about 5 times and they have always taken care of everything.

Troy C. 
Rating:
5.0

Customer did not leave a comment.

Lora J. 
Rating:
5.0

We had a great experience! Thank you.

RICK S.  |  Overall Experience 
Rating:
5.0

Inside of the uhaul had food under the seats and the cup holders were full of sticky goop. The lock on the exterior of the passenger door was literally falling off. But the uhaul worked great and the gentleman in the office was great to work with. He was super helpful and kind. I would gladly rent from him again.

Cheryl T. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Nefi G. 
Rating:
5.0

Customer did not leave a comment.

Reuben H. 
Rating:
5.0

Customer did not leave a comment.

Joesph P. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Everything was great except despite the fact that I reserved the trailer in my home town (4 miles away) and over six weeks in advance I was informed the week of my pick up that I now had you travel two hours round trip to pick it up at a different location. And also make the two hour round trip to return it. They did give me a $50 credit which I appreciated but the hassle of nearly four hours round trip was not what I had expected and it was very, very inconvenient.

John G. 
Rating:
5.0

Checkout was easy and quick. The truck needs a little service. Alignment is way off, wipers are worn, and wiper fluid is out.

Gared D. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

The front desk customer service was the best I've ever had. I've moved every 2 years in the military. Hands down the best!

Jonathan S. 
Rating:
5.0

Great customer service. Quick and Easy transaction which was perfect.

Lynn D. 
Rating:
1.0

Customer did not leave a comment.

Ronda H. 
Rating:
2.0

Customer did not leave a comment.

George Carl L. 
Rating:
1.0

The truck we were given had a black grease like substance on the floor, unfortunately for us it was a thin layer so by the time we got our furniture unloaded at our new home (with very light carpet) all of our furniture that had been on the floor was ruined as well as our carpet. I have been cleaning our carpets for 2 days and I am still finding the grease on the wood floors and carpet. Extremely disappointed with U-Haul. We expected dirt and some cleaning after moving in, but not this level.

Jonathan A. 
Rating:
5.0

This was a very easy transaction which was excellent since we were in a hurry to get moved. Staff was excellent and friendly!

Parry S. 
Rating:
4.0

Have all the equipment that we needed. I had ordered two dozen blankets and this location had none. I had to contact three other U-Haul dealers looking for blankets before I finally found one that had them.

Dennis N. 
Rating:
5.0

Fees were more than expected for a 10 ft truck

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Diosa L. 
Rating:
5.0

Customer did not leave a comment.

Reid H. 
Rating:
5.0

Nothing it was great

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

No one helped install trailer.

Ryan M. 
Rating:
5.0

Great manager and easy drop off.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Duane A. 
Rating:
4.0

Customer did not leave a comment.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

Abel R. 
Rating:
5.0

This was the best experiences we have had with a storage unit facility. If we need one again in the future we will be trying here again.

JORDAN P.  |  Overall Experience 
Rating:
5.0

The man at the desk who assisted me with moving out this weekend was great and super helpful

Alecia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken M.  |  Overall Experience 
Rating:
5.0

I have used Sunset Storage multiple times and have had a good experience every time that I have used them,

ROBERT C.  |  Overall Experience 
Rating:
5.0

I felt very secure about my storage and the people were always helpful. In the future you will be my storage facility of choice.

ALBERT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy W.  |  Overall Experience 
Rating:
5.0

This place is great, the staff are friendly, kind & helpful. I’ve used many storage units in my life. This one is the best!

tammy f.  |  Overall Experience 
Rating:
5.0

Thank you for taking care of my belongings for me while I was renting there. The only reason we left is that we are moving out of state. If and when we come back, we will definitely store there again. Thank you!

Joel V.  |  Overall Experience 
Rating:
5.0

I’m very pleased with my experience. I was recommended by family and their word held true. I have to say it be a hands down if I had to use a storage unit again I’d go to Sunset Storage & Rv. No complaints

Taylor R.  |  Overall Experience 
Rating:
5.0

Amazing staff so friendly you don’t even know it’s a business.

Jake G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
5.0

I had my storage for 2 months and loved it the price was decent as well everyone in the office was always so nice and helpful we never had any issues if I ever need a storage again I’ll come back here for sure, thank you sunset storage

Jasmine S.  |  Overall Experience 
Rating:
5.0

I appreciate that I was able to store my RV at your facility.

Robert P.  |  Overall Experience 
Rating:
5.0

excellent and friendly owner and staff… Thanks for everything, Marty H389

MARTIN H.  |  Overall Experience 
Rating:
5.0

A+++ Service.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad C.  |  Overall Experience 
Rating:
5.0

The space was very dusty. We moved in during construction of additional units which may have contributed, but there was a lot of dust on everything when i moved out.

Tom H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh M.  |  Overall Experience 
Rating:
5.0

Loved this facility. The price is half that of the one my son moved his items to, same size. Employees have always been so friendly and helpful.

Heather S.  |  Overall Experience 
Rating:
5.0

Sunset storage & RV is by far the best set of units and customer appreciation and service, in the storage world I've ever used! I've used a few and Sunset is the best all the way through, they make Towne storage look like 3rd class and Extra Space storage not even in the same level. The customer service shows their true customer appreciation!! They definitely leave allot of improvement range for the other storage companies I've used!! Even and especially through and after moving out! Thanks Sunset storage & Rv

JOESPH G.  |  Overall Experience 
Rating:
5.0

I needed storage for a relocation and the staff helped me secure the storage I needed. Thank you for everything.

Sidney H.  |  Overall Experience 
Rating:
5.0

Great place to rent with the best pricing in the area.

TRAVIS A.  |  Overall Experience 
Rating:
5.0

The staff was fabulous. We would have stayed here forever, but a site turned up just blocks from our house. Sunset Storage staff are the best we've seen, and it is so handy to be able to top off our propane tanks after every trip, right there!

Donald A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULETTE M.  |  Overall Experience 
Rating:
5.0

Great and easy service, appreciated quick responses and no nonsensical policies.

Mike E.  |  Overall Experience 
Rating:
5.0

Everything was fantastic. No wonder everyone wants to use this place.

regan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane F.  |  Overall Experience 
Rating:
5.0

This is a wonderful storage place. Always clean, well lit, I always felt safe and the customer service is impeccable. Definitely recommend this storage.

ELIZABETH D.  |  Overall Experience 
Rating:
5.0

great facilities and the staff were excellent. I highly recommend Sunset storage.

STEVEN C.  |  Overall Experience 
Rating:
5.0

Very helpful staff and great storage unit. Would highly recommend to anyone needing a storage unit!

Amanda P.  |  Overall Experience 
Rating:
5.0

Mission accomplished...Thanks guys!

Bill B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dillon J.  |  Overall Experience 
Rating:
5.0

Sunset Storage & RV has been a great place that accommodated my belongings. They are very reasonably priced and are helpful in making sure you are taken care of. I highly recommend them!

JASON N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF D.  |  Overall Experience 
Rating:
5.0

Just moved here from Calfironia in July and needed storage until our shop was built. Was very happy with the storage facility. Staff was very friendly.

Wayne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsye B.  |  Overall Experience 
Rating:
5.0

Sunset storage was a great place to store our RV. The owners/ staff were very friendly and helpful. I high recommend this storage facility.

Mark M.  |  Overall Experience 
Rating:
5.0

Excellent staff. Able to answer any questions I had and helpful in making sure I understood everything from gate access to billing questions. Highly recommend this facility.

Gerald R.  |  Reservation 
Rating:
3.0

Miscommunication between uhaul website and Sunset Storage led to me believing I was getting one month free. When we got there we were told they don't participate in that deal.

Josie L.  |  Reservation 
Rating:
5.0

All the employees that we dealt with had our safety and security as their #1 concern. They are all very nice.

MICKI O.  |  Overall Experience 
Rating:
5.0

Great facility and great management and staff

JIM G.  |  Overall Experience 
Rating:
5.0

Very good experience for us. Thank you

DAVE D.  |  Overall Experience 
Rating:
5.0

This facility was perfect for our needs.

KERRI H.  |  Overall Experience 
Rating:
5.0

Every 1 who works there, has always been very respectful and helpful. Thank you for a family friendly atmosphere.

TYLER C.  |  Overall Experience 
Rating:
5.0

Love this place. Clean, affordable, and the people who run it are incredibly helpful and friendly.

Privacy R.  |  First Impressions 
Rating:
5.0

Facility is clean and well maintained. But even more importantly, the gentleman working in the office was exceptionally helpful.

JOSHUA R.  |  First Impressions 
Rating:
3.0

Service was fine, and decent pricing. However, the first month isn`t free as advertised on uhaul.

Privacy R.  |  First Impressions 
Rating:
5.0

I rented a different unit than my online reservation. Everything went great - the office assistant was friendly and helpful. Thank you!

Privacy R.  |  First Impressions 
Rating:
5.0

It was quick, easy and convenient.

Privacy R.  |  First Impressions 
Rating:
5.0

It was great!

Privacy R.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

Privacy R.  |  First Impressions 
Rating:
5.0

We are very pleased with the cleanliness and location of our storage unit! The manager was very great to work with.

Privacy R.  |  First Impressions 
Rating:
5.0

Very friendly service! We had a little mishap with our order but it was taken care of without any hassle and everyone was very helpful. Their units are very clean and easy to get in and out!

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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