Customer Reviews for Sunset Storage & RV
(U-Haul Neighborhood Dealer)

1,080 reviews

9361 Sunset Dr   Eagle Mountain, UT 84005

(801) 766-0768

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 5/27/2024: 9:00 am - 5:30 pm

Services at this Location:

Contact Us

(801) 766-0768

9361 Sunset Dr
Eagle Mountain, UT 84005

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 5/27/2024: 9:00 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Make it easier to remove hidden protection fees and extra equipment that is added automatically.

Daniel R 
Rating:
5.0

Check the wiring on the tow dolly. We had running lights, but no brake lights or turn signals.

Kelly Y 
Rating:
5.0

Customer did not leave a comment.

Tom P 
Rating:
5.0

Customer did not leave a comment.

Ramon V 
Rating:
2.0

The rep did not do a single walk through. He seemed bothered I was there. He didn’t have the rig ready. I had to get it and make sure it was good to go. The agreement didn’t match the reservation.

Chris D 
Rating:
5.0

Customer did not leave a comment.

Matthew E 
Rating:
5.0

Customer did not leave a comment.

Erek W 
Rating:
5.0

Customer did not leave a comment.

GRANT P 
Rating:
5.0

Customer did not leave a comment.

Tim Y 
Rating:
5.0

I really appreciated that you called me the day before to confirm my reservation, that really put me at ease about the process.

Collan C 
Rating:
5.0

Customer did not leave a comment.

MaKayla B 
Rating:
5.0

Nothing everything was excellent

jorge c 
Rating:
5.0

The self check out and return on the app is a nightmare. I stood in front of the door waiting for my location to be recognized for a good half hour. The app and location spotting need to be fixed. There was no way of checking out the truck from the app. I had to go to the website and even the. It was a pain to find where to click.

German H 
Rating:
4.0

Customer did not leave a comment.

CHARLES H 
Rating:
5.0

Great customer service My preferred drop off location

KB B 
Rating:
5.0

The counter person is very professional and courteous.

JASON P 
Rating:
4.0

Customer did not leave a comment.

Mark H 
Rating:
4.0

Customer did not leave a comment.

LYNETTE B 
Rating:
5.0

Thanks

DAVID M 
Rating:
3.0

Customer did not leave a comment.

Michka M 
Rating:
4.0

Drop off on the app was fast and easy

Weston M 
Rating:
5.0

Everything about the rental experience is great.

Colleen U 
Rating:
5.0

Customer did not leave a comment.

RUSSELL A 
Rating:
5.0

Always excellent service!!!

Cynthia N 
Rating:
5.0

Friendly professional service. Was so easy to use and the equipment is kept in great condition.

Cameron B 
Rating:
5.0

Customer did not leave a comment.

Jon S 
Rating:
5.0

Great service, clean truck, convenient location!

tony j 
Rating:
5.0

Easy in and easy out

Gregory B 
Rating:
5.0

It has snowed the night before my pick up, and when I arrived at 8:00 AM, the truck was running to warm the cab and defrost the windshield. I appreciated getting into a warm truck!

Phillip G 
Rating:
4.0

Brenton went above and beyond the call of duty to get our lights working, even by changing out the fuses in our car. Please give the man a raise.

James K 
Rating:
5.0

Customer did not leave a comment.

Leonardo S 
Rating:
5.0

The individual that helped me showed great customer service!

Douglas F 
Rating:
5.0

Customer did not leave a comment.

Lance R 
Rating:
2.0

Tried to pick up the truck at 7am but the location didn’t put the keys in the lockbox so I had to wait until they opened to get the keys from them. Had to wake up my sick toddler who should be resting in order to get there early in the day to try and get the move done at a decent hour. The app is horrible to use and is not user friendly. The whole experience left a bad taste in my mouth about renting. The only good thing is the van we got was clean and rather new.

Tyler P 
Rating:
3.0

Agent documented wrong drop-off address. Some unknow place 90 minutes away from the one I provided.

Michael M 
Rating:
4.0

Customer did not leave a comment.

dan C 
Rating:
5.0

It is always so smooth and easy to rent at this location

KATRINA F 
Rating:
4.0

There was some issues with the transmission but besides that it was great

Tristen I 
Rating:
3.0

Charged a cleaning fee for leaving a water bottle and 2 legos in the truck. Everything else was spotless. Don’t recommend.

Austin H 
Rating:
5.0

Customer did not leave a comment.

chrissy l 
Rating:
5.0

Customer did not leave a comment.

Kyle N 
Rating:
5.0

Sunset Storage and RV parking has the best customer service I’ve ever received. They are friendly, kind and knowledgeable. Our experience was excellent and highly recommend them for you U-Haul and storage needs.

sherry s 
Rating:
5.0

Customer did not leave a comment.

William J 
Rating:
5.0

Customer did not leave a comment.

rebecca e 
Rating:
5.0

I went to the Mount Airy location first, I was told that no one could put the hitch on for me. Thankfully I called and switched to sunset and they were excellent.

jeff R 
Rating:
5.0

Great support

Francisco S 
Rating:
3.0

Issues with the milage on the contract. First issue was the original pick-up location did not have the truck when it came time for pick up. Had to call and have the truck picked up 33 miles away in sandy Utah. Had to drive back down to Provo Utah from Sandy Utah. Then drive from Provo Utah to Tooele Utah. Contract was adjusted for $50 dollars off from Cade Fisher for reservation change. Found out that the contract milage was change to only 32 miles. This would only cover the range from pick up in sandy to Provo which is 33 miles. I was charged an additional $138.22 for additional milage. The original contract was to pick up from Provo and transport to Tooele Utah. Which is 69 miles. Then from Tooele Utah to Eagle Mountain Utah at drop off location which is 41 miles away. This would have been 110 miles all together. The original contact was correct before the change in location pickup. My issue is that the milage was changed when the reservation was changed. The drop off was a pain because the app would not work correctly when trying to drop off after hours of operation.

KARL R 
Rating:
4.0

Customer did not leave a comment.

WARREN C 
Rating:
5.0

Customer did not leave a comment.

Cameron D 
Rating:
5.0

The gentleman who assisted me was very professional and helpful in ensuring I had the best experience possible with my trailer rental.

Marvin S 
Rating:
5.0

The customer care is always competent, fast, and friendly!

Nick Z 
Rating:
3.0

Customer did not leave a comment.

Jordan K 
Rating:
5.0

Customer did not leave a comment.

bryan m 
Rating:
5.0

Efficient, friendly and professional service.

Tim W 
Rating:
5.0

I rented a trailer a the guy was so kind and he explained to me everything and when I returned the same day this other man was so kind too. I recommend this location 👍

Carlos R 
Rating:
5.0

Wonderful experience! Will rent from you guys again.

chrissy l 
Rating:
5.0

Great use again

Andrew P 
Rating:
5.0

Customer did not leave a comment.

gavin s 
Rating:
5.0

Customer did not leave a comment.

Manuel M 
Rating:
5.0

Customer did not leave a comment.

Troy S 
Rating:
4.0

The vehicle I was given had a "new" shifter put in which made my experience horrible. I was supposed to make 2 trips to move stuff today and was only able to make 1 due to the faulty transmission or shifter. I got stuck in park and the vehicle wouldn't start. That's when I decided to take it back. After some time I was able to get it in neutral, but had to hold the shifter down all the way back to Uhaul. If I let go, it would go back in neutral. I didn't have a very productive day. Not to mention it was a driving hazard. I think I should be compensated somewhat on another rental since I wasn't able to finish my job today.

Kathleen E 
Rating:
5.0

Great experience over all with a last minute need we had. The gentleman working was super helpful and great to work with.

Jeremy S 
Rating:
1.0

Sadly this was a very poor experience for me. A 39.95 ruching rental ended up being over $190! I traveled approximately 24 miles and was charged for 95 miles. The man I revved from wasn't there when I called to inquire about why my charges were so high and the young man who did speak to me was most indifferent and unhelpful. Moving is stressful and taking advantage of people with unexpected charges is a new low 🙄 . The truck is a truck and was fine. The U- Haul customer service experience was terrible. I'll NEVER go there again.

Jacque R 
Rating:
5.0

Customer did not leave a comment.

Wayne T 
Rating:
5.0

smooth and easy. staff is knowledgeable and friendly

Mike S 
Rating:
5.0

Customer did not leave a comment.

Nicholas W 
Rating:
5.0

Customer did not leave a comment.

Carragh M 
Rating:
5.0

Always great.

Ken P 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Polite and helpful. Thank you!

Nick Z 
Rating:
5.0

Customer did not leave a comment.

Joel W 
Rating:
5.0

Customer did not leave a comment.

steve w 
Rating:
3.0

Customer did not leave a comment.

Susan H 
Rating:
5.0

Customer did not leave a comment.

angela f 
Rating:
5.0

Customer did not leave a comment.

kirsten l 
Rating:
5.0

EZ drop off. Used app. Nice!

Paul B 
Rating:
5.0

Very easy to rent and return. Will rent from you next time.

Randy E 
Rating:
5.0

Employee even helped me hook up the trailer to my hitch.

Galen B 
Rating:
5.0

The location was fast and nice and was one of the best locations I have used.

RYAN H 
Rating:
5.0

Customer did not leave a comment.

Todd M 
Rating:
4.0

The trailer smelled terrible from cigarette smoke. Smelled like someone was chain smoking in it for a week or more. My cargo now needs to be cleaned to get the smell out.

David B 
Rating:
5.0

Customer did not leave a comment.

Preston P 
Rating:
5.0

The truck functioned perfectly, was comfortable, clean and was an overall great experience.

jeremy w 
Rating:
5.0

Customer did not leave a comment.

Sterling B 
Rating:
4.0

Customer did not leave a comment.

Ember C 
Rating:
3.0

I drove a total of 29 miles, i double checked in my gps multiple times, but some how the odometer read 80+ miles. We went one city over, there was no way we drove 80 miles and i checked on my gps multiple times. So i got overcharged for miles i didnt actually do but somehow the odometer was super high!

McKell B 
Rating:
5.0

They automatically added more to the charges then what I signed up for when I reserved it online. I thought that it was going to be just the 18.95 but when all said and done it was 26. This hasn't happened before but this time it did. I will be going to another location next time that doesn't add things to the charges that you didn't sign up for. Love using U-Haul it is a great service.

Troy C 
Rating:
5.0

Just awesome folks went the extra mile for me in a tough spot. Thank you!

Burkeley R 
Rating:
4.0

After having to go to two other locations before this one I would say once we got to this location everything went smoothly

Rachel A 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

I have rented from this location twice now. It is 1000 times better than the location that was down by I-15 in Lehi. Both times I have rented from this location Brenton helped me. He is great. Really helpful and nice. Exceptional customer service!

John H 
Rating:
2.0

Swept out the back of the Uhaul to receive $25. They didn’t check even though we cleaned the truck.

Allyson K 
Rating:
5.0

Customer did not leave a comment.

Kurtis P 
Rating:
5.0

Customer did not leave a comment.

Blaise B 
Rating:
5.0

Easy access, and right next to a fuel station

Jake W 
Rating:
1.0

The person who helped us was rude and we were overcharged. We filled the gas tank back up and we were still charged for gas.

Whitney S 
Rating:
5.0

Nothing. This was all really good--easy reservation process, wonderful customer service while we were hooking up and dropping off. Great job.

Melissa W 
Rating:
3.0

The tire was super low on air, around 9 psi. Couldn’t tell them the trailer wasn’t loaded, but as soon as there was weight in it, it was clear the tire was almost flat. Filled it up and saw that the tire was clearly flat for a long time or a lot of miles and the tread was almost gone. Was afraid the whole time I was going to lose a tire.

Michael B 
Rating:
5.0

Thanks

Thomas A 
Rating:
5.0

Great service, and clean facility.

Gregory C 
Rating:
5.0

The owner is a very nice and way cool guy! The prices are decent for the size of the units and they are very secure and easy to get to. All the staff was very nice and helpful! Thanks again!

Tina W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron S  |  Overall Experience 
Rating:
1.0

My trailer was stored here and I foolishly assumed that it was a secure facility but the trailer was broken into and I lost over 8k in items. There was not even a security camera on the row that my trailer was parked in, we had no footage of the incident. At the same time, there was little to no information collected on the person who "rented" a unit in order to get a gate code and come in to steal my items. They came in after hours and called staff to get out after loading up my stuff and were just let out with no questioning.

ALEC E  |  Overall Experience 
Rating:
5.0

Met all of our needs.

Elizabeth V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitch W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor W  |  Overall Experience 
Rating:
5.0

Facility is clean and well kept. Great lighting and I never saw a security issue. Staff is wonderful to work with and always tried to fill my requests quickly. The technology worked well yet never slowed me down getting in and out.

David A  |  Overall Experience 
Rating:
5.0

Staff was always awesome and super friendly. Will definitely recommend them to friends.

Travis N  |  Overall Experience 
Rating:
5.0

Scott has a great staff and made sure our 3+ years of using 2 storage units was convenient and easy.

DAN D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyman S  |  Overall Experience 
Rating:
5.0

the space was advertised to be 12 feet wide, the space is actually only 10 feet wide, making it difficult to park my fifth wheel trailer.

jonathan k  |  Overall Experience 
Rating:
5.0

Is there a reason why you don't pro rate when you move out in the middle of a month?

BRANDON K  |  Overall Experience 
Rating:
5.0

The 10:00 curfew is pretty ridiculous as there are cameras and no need for help from staff and no reason it couldn’t be removed

mckenzie s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Careen H  |  Overall Experience 
Rating:
5.0

Had our trailer there for 3 years, very nice facility with friendly staff.

Robert M  |  Overall Experience 
Rating:
5.0

We had a great experience! Thank you.

RICK S  |  Overall Experience 
Rating:
5.0

This was the best experiences we have had with a storage unit facility. If we need one again in the future we will be trying here again.

JORDAN P  |  Overall Experience 
Rating:
5.0

The man at the desk who assisted me with moving out this weekend was great and super helpful

Alecia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken M  |  Overall Experience 
Rating:
5.0

I have used Sunset Storage multiple times and have had a good experience every time that I have used them,

ROBERT C  |  Overall Experience 
Rating:
5.0

I felt very secure about my storage and the people were always helpful. In the future you will be my storage facility of choice.

ALBERT C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy W  |  Overall Experience 
Rating:
5.0

This place is great, the staff are friendly, kind & helpful. I’ve used many storage units in my life. This one is the best!

tammy f  |  Overall Experience 
Rating:
5.0

Thank you for taking care of my belongings for me while I was renting there. The only reason we left is that we are moving out of state. If and when we come back, we will definitely store there again. Thank you!

Joel V  |  Overall Experience 
Rating:
5.0

I’m very pleased with my experience. I was recommended by family and their word held true. I have to say it be a hands down if I had to use a storage unit again I’d go to Sunset Storage & Rv. No complaints

Taylor R  |  Overall Experience 
Rating:
5.0

Amazing staff so friendly you don’t even know it’s a business.

Jake G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T  |  Overall Experience 
Rating:
5.0

I had my storage for 2 months and loved it the price was decent as well everyone in the office was always so nice and helpful we never had any issues if I ever need a storage again I’ll come back here for sure, thank you sunset storage

Jasmine S  |  Overall Experience 
Rating:
5.0

I appreciate that I was able to store my RV at your facility.

Robert P  |  Overall Experience 
Rating:
5.0

excellent and friendly owner and staff… Thanks for everything, Marty H389

MARTIN H  |  Overall Experience 
Rating:
5.0

A+++ Service.

Paul S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad C  |  Overall Experience 
Rating:
5.0

The space was very dusty. We moved in during construction of additional units which may have contributed, but there was a lot of dust on everything when i moved out.

Tom H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh M  |  Overall Experience 
Rating:
5.0

Loved this facility. The price is half that of the one my son moved his items to, same size. Employees have always been so friendly and helpful.

Heather S  |  Overall Experience 
Rating:
5.0

Sunset storage & RV is by far the best set of units and customer appreciation and service, in the storage world I've ever used! I've used a few and Sunset is the best all the way through, they make Towne storage look like 3rd class and Extra Space storage not even in the same level. The customer service shows their true customer appreciation!! They definitely leave allot of improvement range for the other storage companies I've used!! Even and especially through and after moving out! Thanks Sunset storage & Rv

JOESPH G  |  Overall Experience 
Rating:
5.0

I needed storage for a relocation and the staff helped me secure the storage I needed. Thank you for everything.

Sidney H  |  Overall Experience 
Rating:
5.0

Great place to rent with the best pricing in the area.

TRAVIS A  |  Overall Experience 
Rating:
5.0

The staff was fabulous. We would have stayed here forever, but a site turned up just blocks from our house. Sunset Storage staff are the best we've seen, and it is so handy to be able to top off our propane tanks after every trip, right there!

Donald A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULETTE M  |  Overall Experience 
Rating:
5.0

Great and easy service, appreciated quick responses and no nonsensical policies.

Mike E  |  Overall Experience 
Rating:
5.0

Everything was fantastic. No wonder everyone wants to use this place.

regan s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane F  |  Overall Experience 
Rating:
5.0

This is a wonderful storage place. Always clean, well lit, I always felt safe and the customer service is impeccable. Definitely recommend this storage.

ELIZABETH D  |  Overall Experience 
Rating:
5.0

great facilities and the staff were excellent. I highly recommend Sunset storage.

STEVEN C  |  Overall Experience 
Rating:
5.0

Very helpful staff and great storage unit. Would highly recommend to anyone needing a storage unit!

Amanda P  |  Overall Experience 
Rating:
5.0

Mission accomplished...Thanks guys!

Bill B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dillon J  |  Overall Experience 
Rating:
5.0

Sunset Storage & RV has been a great place that accommodated my belongings. They are very reasonably priced and are helpful in making sure you are taken care of. I highly recommend them!

JASON N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF D  |  Overall Experience 
Rating:
5.0

Just moved here from Calfironia in July and needed storage until our shop was built. Was very happy with the storage facility. Staff was very friendly.

Wayne W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsye B  |  Overall Experience 
Rating:
5.0

Sunset storage was a great place to store our RV. The owners/ staff were very friendly and helpful. I high recommend this storage facility.

Mark M  |  Overall Experience 
Rating:
5.0

Excellent staff. Able to answer any questions I had and helpful in making sure I understood everything from gate access to billing questions. Highly recommend this facility.

Gerald R  |  Reservation 
Rating:
3.0

Miscommunication between uhaul website and Sunset Storage led to me believing I was getting one month free. When we got there we were told they don't participate in that deal.

Josie L  |  Reservation 
Rating:
5.0

All the employees that we dealt with had our safety and security as their #1 concern. They are all very nice.

MICKI O  |  Overall Experience 
Rating:
5.0

Great facility and great management and staff

JIM G  |  Overall Experience 
Rating:
5.0

Very good experience for us. Thank you

DAVE D  |  Overall Experience 
Rating:
5.0

This facility was perfect for our needs.

KERRI H  |  Overall Experience 
Rating:
5.0

Every 1 who works there, has always been very respectful and helpful. Thank you for a family friendly atmosphere.

TYLER C  |  Overall Experience 
Rating:
5.0

Love this place. Clean, affordable, and the people who run it are incredibly helpful and friendly.

Privacy R  |  First Impressions 
Rating:
5.0

Facility is clean and well maintained. But even more importantly, the gentleman working in the office was exceptionally helpful.

JOSHUA R  |  First Impressions 
Rating:
3.0

Service was fine, and decent pricing. However, the first month isn`t free as advertised on uhaul.

Privacy R  |  First Impressions 
Rating:
5.0

I rented a different unit than my online reservation. Everything went great - the office assistant was friendly and helpful. Thank you!

Privacy R  |  First Impressions 
Rating:
5.0

It was quick, easy and convenient.

Privacy R  |  First Impressions 
Rating:
5.0

It was great!

Privacy R  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

Privacy R  |  First Impressions 
Rating:
5.0

We are very pleased with the cleanliness and location of our storage unit! The manager was very great to work with.

Privacy R  |  First Impressions 
Rating:
5.0

Very friendly service! We had a little mishap with our order but it was taken care of without any hassle and everyone was very helpful. Their units are very clean and easy to get in and out!

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

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