cool dogMatt B.
Customer Reviews for Sunshine Cleaning
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast service and very nice People work there.theodore F.
Needs to stay open longerrichard B.
Customer did not leave a comment.Russ F.
My experience was great.. No improvements needed. I received Extremely professional service.Jimmie R.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.John M.
Customer did not leave a comment.Dave M.
As expected.Daniel P.
Customer did not leave a comment.Mark M.
Friendly and helpful staff.Hugh M.
Our phones were not working with the check in well. We finally downloaded the app and were able to check it in that way after some time.Dawn S.
It was very difficult to access the keys. It took longer than 30 minutes, we had to download your app, which asked for a picture of my PASSPORT. That's ridiculous! Luckily one of our kids was home and was able to send us a picture of it. The link you sent in the email for pick up instructions did not work so I called your help line which said the wait time was over 40 minutes so I opted for a call back which took over 15 minutes and when I answered the call no one was there. Terrible experienceRobert Z.
Difficult time picking up the truck. Called for support but it did not help. Called 24/7 pickup and they never answered. On Hold 40 min. Returned truck early.Lisa N.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.BRITT I.
Pleasant. Good check in.Gregory W.
Customer did not leave a comment.Dawn D.
We're able to put us in a truck right awayVictoria B.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.ROGER W.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Michelle W.
Customer did not leave a comment.Kevin Y.
Everything was fantastic!! There happened to be a lot of rain and one vehicle was a bit stuck. The owner and the nice young lady were nice and so I was able to get the stuck vehicle on the road. It was like a family and we all were happy in the end. I will do business with this office again! Thanks very much and I wish you peace, happiness and Christ Love. PeaceCHARLES H.
Stopped 2x to drop off trailyand no one there! Wasted an hour of my time ! !mike G.
Have better signage along the roadside indicating the entrance to the U-Haul business location. It was difficult to notice from the highway where the actual business was located in the "mini mall".Robert D.
Customer did not leave a comment.Dennis S.
No one was thereThomas P.
Customer did not leave a comment.Kaelba O.
Customer did not leave a comment.Catherine K.
There is no full-time staff at this location. I had to call a number and wait in the cold until someone arrived. The location appeared to be unorganized and unkept. Upon returning the truck the agent did not know how to check the truck in and i had to wait until she was able to contact someone else. Totally an inconvenience. I would recommend and more professional location.David Bunnell D.
Customer did not leave a comment.Kathryn P.
This pertains to the UHaul website itself. Yesterday after I returned the UHaul, I could not access the link that was sent to me via text to notify my having dropped off the truck. It would just sit there and load halfway and then stop. Sure hope I don't get charged the $20 for this. As for the location of pick up I have no complaints, great people with great service!SETH S.
Customer did not leave a comment.MIKHAIL P.
They were wonderful to deal with.kelly K.
I booked 20 ft and it wasn't availableAHMED A.
Customer did not leave a comment.robert R.
Customer did not leave a comment.Timothy H.
Maybe improve the pick up process a little better was a little confusingSandra or Derek F.
Great guy!!;)RICARDO V.
Car hauler tie down straps were unusable. Frozen and rusted. Had to use my own straps.DENNIS S.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Jeff R.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.SUSANNE R.
Top Notch Service in a small city!RONALD A.
I called Sunshine Cleaning twice and they were very friendly, flexible and helpful. When I could not get through to Customer Service (was reaching my destination before the 10-20 minute hold time), I called Sunshine Cleaning. They were kind, empathetic, said they would check out the vehicle and reach back out this week. No one should be driving this truck under these conditions. I was planning to call Roadside Assistance, but after I called both locations and waited for Customer Service I had reached my destination. This was advertised as a Gentle-Ride, and while I'd expect bumps here and there, this was a pretty horrible drive. Hands down the worst experience I've had driving any moving truck.KATHERINE P.
Customer did not leave a comment.ROBERT M.