Very nice and efficient
BRENDA N
Customer Reviews for Sunshine Quick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think this could have gone better - partially my fault. This facility is another like the vape shop in Palmdale, that is not a dedicated uhaul shop. They were closing early on my drop off day. When I arrived I was surprised to see that they were still there, and learned that they would be closing up in about 30 minutes. I pulled the trailer to the lot, but was asked to park it with the other trailers. This was a maneuver that I could not have done. I had been driving for 63 hours with very little rest, and I just don't have the trailer backup skill to do what they asked. I offered the attendant my keys, which he is not allowed to take, and told him there is no way I could put the trailer where he asked. I was informed that I could get charged an extra amount. I offered, the 70 extra miles I drove for my pick up in exchange for the 5 minutes it would take them to move the trailer wherever they like. I had parked the trailer behind a uhaul truck that had a hitch - thinking this would be easy for them. After unhitching the trailer - in the wrong spot - I walked up to the main office to handle the return paperwork. As I approached I could hear one of the guys say, "if you don't know how to drive a trailer, you shouldn't rent one." I can understand this narrow way of thinking, and I was able to successfully cross from Los Angeles to Lillington 3 times in the last 5 weeks - with Penske 16 foot truck and car trailer, then 26 foot truck and car trailer, and this last one with my pick up and the uhaul car trailer. I planned all stops for refueling and resting so that I would not have to back into a tiny spot, or really back up at all. Now that I live in NC, and will, for the first time, live a more rural life, I will have to rent or buy a trailer - and I will become more proficient at backing it up. For now though, for the sake of this review, I have to ask, if a skill level is required to rent your equipment then please get the vape girl to say something other than, "look at the link on your phone" as she walks off.
MICHAEL TEveryone was professional and treated me well
BOBBY SAgain, not enough mileage, provided to get truck from original location to my house and back to the drop location for Uhaul I shouldn't have to pay extra mileage when it should be included. Enough to get me to my house and back to Uhaul. Very upset and will not use services again
CHRISTOPHER BNa
ALVIN MWas told I’d get an email when vehicle was checked in when in fact, the customer and employee should do a post trip together.
KENNETH HOnly dropped off trailer, no personnel needed
NORMA LNa
ALVIN MThe driver side windshield wiper needs repair as it doesn’t function as designed. When I turned on the wipers it didn’t work and I had to get out of the truck and manually push that blade back and forth. I had purchased the safe move insurance so I had no worries about being charged for that. The windshield also needed cleaning to which I spent about 25 minutes attempting to remove bugs from the windshield at my first fuel stop.
PAUL SRequested 2 Dolly’s and at pick up was told they didn’t have any, would have been nice to know that before pick up! Also the gentlemen at the store was in a shit mood for some reason and thinks yelling is a way to talk to other adults, dude. We’d to chill out and just do his job.
JUSTIN WIt was a lot more pricey than I expected…
ROBERT TVery great customer service
JOHN SVery Good
ERNEST MThe 24/7 system didn't work so I had to wait until 8 for the location to open. He had to resend the checkout link to me twice with no luck. I took photos of the new damage and pointed it out to the manager. Somebody opened the rear door and left it open and there was almost 1 inch of snow and ice in the rear of the truck. The door didn't latch so the manager came out with a shovel and a torch and at least got the door to close. I bought a bag of water softener salt and it was cleaned up in about an hour. When I got the ice cleaned up and dried the floor of the truck I checked and I had several links to check out the vehicle, so I tried, tried, and I tried again. It kept kicking me out and I would have to start over each time. Finally I gave up. The rear end of the truck needs some work done on it and I told the rep about it when I returned it.
LANCE TThe only thing was that 3 hours driving the A/C started cutting off, making a very unpleasant and uncomfortable experience.
JOSE MClerk told me i didnt have a reservation because i gave him my FIRST name before my LAST. This could have gone horribly for my situation. Service tech who hooked up the trailer was friendly
REED BIt is not the location’s fault that the equipment was old and not completely usable. We had to check three of the trailers that they had in their lot until we could find one that worked completely. One had pop riveted trim on the tail lights so the gentleman could not change the bulb that was lacking. So we moved to a second trailer where the chains did not work. They were too large and would not fit. The third one was fine, but very old and rattling.
JOHN TThe vehicle I rented . I have a concern in reference to the brakes they squeak when applying them. They should check for safety measures.
PANDORA CThere's no need to do a reservation,and then go back threw it when you get there.taking a picture of your license front is ok,but the back is ridiculous to me,time wasted.
Patricia POwner to busy told me he’s was busy had not time for me to get truck When returned truck he came around Behind employees back saying he was too return truck other location I rent in Lillington Nc for moving in Lillington Nc Not to return truck other location Owner could not speak to me but told employees I was wrong He is not someone needing to be with U Haul Word for him not nice person Can’t really say what I want to U Haul has my number they need to call meds
JACK BI can’t think of anything you could do to make it better. The service was fine and the location was easy enough to get in and out of.
Debta MNot charge them for something they didn’t get. I was charged for a dolly when the location did not have one.
Daniel SGreat customer service
Delonta BGreat service
ryan mYou offer hand trucks but there are none at this location.
TANYA KCustomer service was great but the supply at the location did not have what I requested. The furniture sheets smelt of cigarettes and mildew.
ROSS CCustomer service was terrible, I was ignored for several minutes. One employee was very rude and lack respect.
Frederick CI had appointment @8am dint get the truck until 9:30
lester jThe app is overwhelmingly slow but the attendant at the location was helpful and got it all arranged.
Devere OIf you can open earlier would help to some People. If not, still is ok
Manuel CGood customer service very friendly
Tina LI was overcharged i paid 84 at the counter then wasvcharged 158 again
RUTHELENE SOvercharged me
Sarah SDid an mobile drop off
Jerrick WThey acted like they didn't know what to do.
Jacqueline BThis location did not perform as responsive as the previous locations I used but the end result was satisfactory.
Kenneth sQuick, easy turn in!!
Diane RStop requiring customers to have the technology to take a picture of their driver's license. Not everyone has a smart phone!
Frederick FThe drop off location has no indivation for a drop off lovation that it is even legitimate
Michael BThere was no designated parking and the personnel were no help when asked. A lot of shrugging. A young man collected the keys and declined to check the gas, inspect the vehicle or accept the packing blankets we rented. My husband questioned our liability because of his refusal to "check in " the truck and his reply was, "dude, I just need the keys". I'm now worried that we will be held responsible for something.
jacqueline sSeemed to be some confusion on employee's part of how to use Uhaul website and actual trucks available at this location.
Kenneth TThis is normally where I get my oil changes so I already knew the workers here were good people and that’s why I chose this location but I would recommend us drop off location to anyone in the area
Anthony SThe location was fine but Uhaul itself is a joke. Ive used them three times now in a years time. First time on the day of our move the equipment was not where it was to be so took a few hours to get equipment and then needed a tire. This past week rental, they never put our discounted rate in so we paid full price for rental which was not the deal. This weeks rental was somewhat upsetting because of trying to return the truck. Web site was down, store was closed and customer service would not help to check in back in. Stay away from Uhaul.
Jim Weasy to find and the working staff were very helpful
Christian HOverall experience great. They called the day after I made the reservation to let me know the size I ordered wouldn’t be available instead of the day I picked it up. I appreciated that because it showed true professionalism and courtesy to the customer.
Kenneth HUnfriendly, disinterested in satisfying customer needs.
IHOR HKeep providing good service! Manager/Owner help me take off our car and was very willing to help and was super friendly. He’s sets a standard that all his employees maintain and focus on the customers. I chose this location and glad I did!
greg m