Customer Reviews for Sunshine Self Storage Cooper City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunshine Self Storage Cooper City

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Troy E. on

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Ashley H. on

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Gary S. on

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Dennis L. on

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GREGORY M. on

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Yusnay D. on

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Gary S. on

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Great service at pick up and drop off location.

Robert S. on

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great rental experience. employees were great.

Jaime S. on

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Service provided could not have been better

Giordano V. on

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Artis B. on

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We dropped off the vehicle on Saturday afternoon and the employee stated that her Uhaul system was completely down. She instructed us to leave the keys with her and return the next day to have everything adjusted. She too lies and closed out the ticket and then charged us an additional day knowing we returned the vehicle within 2 days.

michael S. on

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Get the amount of gas in the vehicle correct. The paperwork showed 1/4 of a tank, but the gauge shoed less than 1/8.

Reginald S. on

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Keith P. on

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Albert N. on

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Eric L. on

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Keith P. on

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Perfect

patrick S. on

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Quick and efficient.

Patrick R. on

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Cynthia Y. on

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took almost 30 mins to complete rental...agent was very pleasant but something was definitely not working. reserving moving dollies but upon arrival they didn't have any available...just a large appliance dolly. it was pouring rain and now no dollies to help with the move. a heads up would have been appreciated .

Francisco S. on

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The assistant was very courteous and helpful.

Ebony N. on

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nora A. on

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Larry A. on

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Jackie M. on

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I would recommend the location for convenience only. The cargo van came sandy and dirty. I simply noted the condition so return was not an issue. My big concern was the gas. I drove the van only 9 miles. This was documented at checkin. The analog needle on the gas gauge cannot be accurately read, and certainly not in photos. Depending on the angle the photo of the gas gauge is taken, the reading will be skewed. To be told I used 1/8 a tank of gas, and to be charged for it, when only 9 miles were driven is absurd. This was disappointing.

audrey S. on

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Clemente A. on

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gary L. on

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CHristopher P. on

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Pedro R. on

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Marie P. on

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We loved doing business at Sunshine Storage! From renting a storage unit for several months to renting the U-haul truck for our move, everything was smooth sailing...clean storage, super helpful & friendly staff/manager and competitive pricing, we highly recommend Sunshine Storage Cooper City!!!

Shena V. on

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The location and customer service was great. Uhaul itself rented out my truck and I had to sit and wait for the customer to return. I called the 1800 number and the lady I spoke to didn’t help me out at all. I will never use uhaul again. I only tried it out because it was at my storage facility and i thought it would be convenient but of course it wasn’t.

Thomas D. on

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Felicia J. on

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jay A. on

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Andrew A. on

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Nothing

Ronald S. on

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Francis H. on

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very easy process, helpful staff, clean truck

Yudy M. on

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Dwight C. on

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Philip W. on

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Ian K. on

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Dwight C. on

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Fram R. on

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Maria J. on

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Santo R. on

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Sergio A. on

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Fast, smooth and easy service! Set on time and the equipment was in excellent condition.

Francisco M. on

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Milagros R. on

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vanessa R. on

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Manuel P. on

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Excellent location with helping, friendly staff. Nothing to improve. Everything is great as usual.

Wilfredo L. on

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The dollies and furniture pads were missing, I was sent to another place to pick up and they also didn't have them. Wasted a ton of time back and forth, in the end I had to buy some furniture pads and since there weren't enough had some scratches from no furniture pads. Also didn't have the dollies I needed which made everything much harder. 3 weeks later and I still haven't gotten a refund, it's nearly an hour just to get through to someone each time. AWFUL!

Chimere M. on

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Jorge R. on

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Good service.

Justin C. on

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Everything was ready to go when I arrived, the location and equipment was clean and well maintained and the service friendly. Highly reccomend.

Ethan M. on

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Our original tow dolly was broken. We made it back to our home before realizing and had to take it back. It was replaced no problem and we had no issues going forward.

JORGE P. on

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Good to have a low mileage truck

CARLOS C. on

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Stephanie S. on

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Mark M. on

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george P. on

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guy B. on

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Dropping the truck off was easy - Parked it went in and gave him my name and he said OK with a smile.

Isabel H. on

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Steven P. on

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The customer service representatives are fantastic and completely professional.

Patricia A. on

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Kyle N. on

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When I rented I was not told I could have 24 hours for the same price that I paid for 6 hours. Our rental was rented again to someone else so we couldn't keep it any longer. We said we would gladly switch out our 20ft for a 15ft that was available but we were told we would be charged for another new rental. We could have used the extra time. We feel very let down about the entire process.

James B. on

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Joaquim R. on

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Donna F. on

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Yvette M. on

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Gerardo O. on

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Excellent service!! Friendly staff and quick service!! Fully recommend!!

Yolanda H. on

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Excellent service.

Maria P. on

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Everything was excellent!! ...Don't need to improve! Thank you!

Sharon B. on

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VERY UNHAPPY. LOCATION CALLED TO CONFIRM AND THEN WHEN I WENT TO PICK UP MY RENTAL AT 7;00AM MY RESERVATION HAD BEEN CANCELLED.THE LOCATION TOLD ME IT WAS NOT THEIR PROBLEM TO CALL UHAUL. THEY SAID UHAUL DISPATCH CANCELLED THE RESERVATION. WHEN I CALLED U HAUL THEY TOLD ME MY RESERVATION WAS FOR Friday THE 8TH BUT MY CONFIRMATION SAID 3/9..TOTALLY DISGUSTED!

Timothy J. on

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The inside of the truck needed swept out. I vacuumed it when I got home. Having said that one member of staff did offer to sweep it out but I was in a rush and declined his offer. I had to go to a different location to collect the dolly which I ordered. The other location was just a few miles away.

Maria G. on

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Fabio A. on

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great customer service

Trecia Y. on

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Alexander M. on

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Desire M. on

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Marivelise M. on

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Mario C. on

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Kayling R. on

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Nothing. Everything was perfect.

Brunilda P. on

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The best! I love everything about renting here. Like the drop box for the keys and the fast and pleasant customer service personnel on site.

LES K. on

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Gardiner N. on

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Rosemarie C. on

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Gardiner N. on

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James B. on

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Very good quality service

Gardiner N. on

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Very nice and no hassles. Easy rental

Cyndi M. on

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Manuel P. on

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Everything was great. Thank you.

Christopher J. on

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glen C. on

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Rented a 6x12 open trailer with ramp and a 5x8 enclosed this month. Both tow excellent.

Jason M. on

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Stop sending people out with 1/4 tank of gas! This business practice of "luck of the draw" has lost you my business for good. I have rented with Uhaul many times over the last few years, but I will not again, and I will advise anyone who asks me against using Uhaul. Having a travel ready truck is YOUR BURDEN, not the customers and that burden includes it being gassed up. On the 19th I picked up a uhaul truck 1/2 full and then again on the 26th it was only 1/4 full. This forces the customer to make extra gas stops and also forces the customer to play the guessing game about how much fuel to add. Fueling a large truck is VERY DIFFICULT and INCONVENIENT for the average customer so the more times you make the customer do it the more stress it causes. Do the right thing and change your policy before you lose even more customers. The customer expects to have a full or near full tank of gas at pickup. I'm sure you save a buck or two not having to have a uhaul member go top off gas tanks, but in the long run that choice will cost you return customers like me and new customers like the ones I'll advise to go somewhere else.

luis G. on

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Michael T. on

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Ralph M. on

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The Attendant was very polite and helpfull. He deserves 5 stars

Robert S. on

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katherine B. on

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Dropped off truck after hours. Key box was easy to find. No problems with drop off