I reserved the vehicle for 9am. Showed up to the location and tried to use the app to get the keys through the truck share program. It didn’t work and I called customer service who then told me I had to come back at 10am because the location hadn’t opened yet (even though I was allowed to reserve 9am). I came back at 10am, went through the app, took pictures of my license, etc. I was then prompted to walk inside the office to pick up the keys. Turns out the office doesn’t open until 11am. I had a very frustrating morning because U-Haul does not know at what time vehicles are available for pickup. When I picked up the truck, I mentioned this to the very nice employee and he told me that they’ve brought this issue up many times and U-Haul has not done anything to fix it. I will use competition from now on even if it’s slightly more inconvenient or expensive because I can’t deal with U-Haul’s incompetence again. I will also let my friends and family know about this experience.
Paul F
Sunshine Self Storage Cooper City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cooper City, FL 33024
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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MJ was great and amazing to deal with, I would defiantly recommend this location to friends and family.
JOHN RI would just like an explanation on the billing process I was quoted for x miles and went over if possible to get the complete breakdown
Lathario AExcellent attention
MARLON PExelent staff very prompt very friendly
LUISA S