I decided to rent from the Sunshine Self Storage location as it was close. U-Haul's website listed their hours as 10 AM to 4 PM on Sundays, so I reserved a truck from 10 AM to 6 PM. I also reserved an appliance dolly and one dozen (12) furniture pads. I arrived at Sunshine Self Storage a little after 10 AM on the Sunday and proceeded to start the online check in on my phone. I got to the step of "Locate Equipment and Keys," where the instructions stated, "Complete rental on your phone, get the combination to the word lock on the black lock box by the front door to Sunshine self storage," found the truck in the parking lot and clicked the "Next Step" button. I was then presented with a screen instructing me to head inside to get the key from a U-Haul representative. Going to the front door, I found that Sunshine Self Storage does not open on Sundays until 11 AM and there was no one on site to help me. I clicked the link stating I was having trouble accessing the key and was instructed to "Please go into the U-Haul center and ask for assistance." With no other immediate options, I waited in the parking lot for 45 minutes until 11 AM when Sunshine Self Storage opened. While waiting, I clicked on the Customer Service Chat, entered that the location didn't open until an hour after my rental was supposed to start, but never received any reply. Upon receiving the keys, I checked and found that the appliance dolly and dozen (12) furniture pads were not in the truck. I went back inside where the representative provided me with the dolly but explained he had no furniture pads on hand to give me. He instructed me to use the six (6) pads that were in the sealed green bag in the back of the truck, and that he would adjust my rental reservation so I'd only be paying for six (6) rather than twelve (12). I loaded the dolly on the truck, completed the rental check out and got on my way, now a full hour later than intended. While loading the truck, I broke the seal on the green bag to access the furniture pads and discovered there were only two (2) in the bag. So, having requested twelve (12), and being told I only had access to six (6), I was given two (2). I made do as best I could, completed my move, and went to return the truck. I knew the return process would be handled via my phone as I've rented with U-Haul several times in the past. As part of the return, it asked if I'd opened the bag of furniture pads in the back, to which I answered, "Yes," figuring someone would need to reseal the bag before the next rental. When the proposed charges were displayed, it included $5 for the six (6) furniture pads I had agreed to rent plus $5 for using the pads in bag in the truck. I selected the "I don't agree with or have questions on the charges," option and was told that someone would be in touch with me to go over the charges. The following morning, I received a receipt via email charging me the $10 total for pads and never received any contact from a customer service rep. In summary, the U-Haul website did not have correct information regarding the location hours so I couldn't pick up the truck until an hour after I'd originally rented it, and I was charged for twelve (12) furniture pads and was only provided with two (2).
STEPHEN J
Customer Reviews for Sunshine Self Storage Cooper City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved the vehicle for 9am. Showed up to the location and tried to use the app to get the keys through the truck share program. It didn’t work and I called customer service who then told me I had to come back at 10am because the location hadn’t opened yet (even though I was allowed to reserve 9am). I came back at 10am, went through the app, took pictures of my license, etc. I was then prompted to walk inside the office to pick up the keys. Turns out the office doesn’t open until 11am. I had a very frustrating morning because U-Haul does not know at what time vehicles are available for pickup. When I picked up the truck, I mentioned this to the very nice employee and he told me that they’ve brought this issue up many times and U-Haul has not done anything to fix it. I will use competition from now on even if it’s slightly more inconvenient or expensive because I can’t deal with U-Haul’s incompetence again. I will also let my friends and family know about this experience.
Paul FMJ was great and amazing to deal with, I would defiantly recommend this location to friends and family.
JOHN RI would just like an explanation on the billing process I was quoted for x miles and went over if possible to get the complete breakdown
Lathario AExcellent attention
MARLON PExelent staff very prompt very friendly
LUISA SThis was absolutely the quickest and smoothest rental I have ever had. I was on the road within 15 minutes. Everyone there was very friendly.
BRUCE LAt the time of drop off, I called customer service because the U-Haul app wasn't working. They gave me instructions over the phone, and that's how I made my drop off. The next day, I received calls from the location where the truck was supposed to return, and they hadn't finalized my order, and they couldn't get the notes the staff who helped me on the phone had left the day before. ALL WRONG!!!!!!
Gloria HSome Snacks 😜
FERNANDO AThanks
Vivian AI would definitely recommend this location 100% because Jennifer and Marcus they are amazing. Very good customer service and they take care of all your U-Haul and storage needs without a problem.
PETER MThe truck I used was very unsafe. The breaks did not work at all. We had multiple instances that the truck did not stop when the breaks were pressed. This truck should not be use by anyone until breaks are fixed.
GEISY RNext time verify truck is cleaned - it was dirty plus the blankets (which I didn’t request) were opened and all over
Danny TExcellent young man, that knew his job as a customer service rep dealing with rates, options, etc A+ explained why i had overpaid due to one way rental instead of in town rental prices
CLAUDIA GClerk put the wrong information on my intake paperwork. I have proof that he was wrong, but I still was charged for that mistake later on. won’t get my U-Haul from this place again. But uHaul overall is fine..
LANCE CThe representative who assisted me with my reservation on this location was amazing .. Great customer service skills.
MARIA GThe location did not open til 11AM on Sundays and my reservation was for 10AM. I did everything virtual and there were no car keys inside the lockbox. I paid for a dozen blankets and they did not have any. Very bad experience..
Santiago AThe representative was very pleasant and professional. Unfortunately, there was a lot of dirt on the floor in front and in between the seats. The material on the seats were dirty. It appeared as though the seats had never been wiped down.
ALISHA AThe representative that assisted me in the store to give me the keys on the day of my reservation deserves recognition. He was so helpful and patient with my questions. And hours later when I thought I had an issue with the van and called the store panicking that I might have to return the truck, he walked me step by step how to resolve it and I was able to continue moving. AWESOME EMPLOYEE, THANK YOU!
NADIA AWonderful staff to work with,promt,professional, exelent customer services,
LUISA Skeep things exactly as they are. Thank you Marquise
JOE ANo waiting time and they had couple vans available
SEBASTIAO GExelent customer service prompt ,great ,
LUISA SNothing the experience was great
CURTIS HRamp had collision damage and could not be opened without great difficulty. Rr door had damage related to ramp and latch needed to be forced also. I was given a small discount for this but insufficient. Not happy about this.
richard fGreat service !!!
Michelle BI called the office from where the van was rented and advised them that the van had an infestation of German roaches, once I had reached the destination I was going to. I was transporting DJ equipment from my home to the location of the event, hoping that none of these roaches found their way into my equipment, where I may have a serious problem if they multiply.
Albert NThey didn’t have the truck I reserved.
ERNESTO HGreat people
Stuart SGreat service with smooth transaction from pick up to drop off. Will use this again when moving larger items.
Richard GBest U-Haul service I have ever received!!Staff was professional and so was the service!!
Dean RI spoke over the phone to two U-Haul representatives, as well as the U-Haul representative where I picked up the van, and none of them mentioned to me when quoting the itemized costs of the rental mentioned the $21.00 "CDW" charge that is on the final bill. After reviewing the paperwork once the rental was complete, I noticed that charge, and while I am sure the charge is hidden in one or more of the documents I received via e-mail from U-Haul, I was extremely disappointed to find out that there was an insurance charge that was more than the actual base rental charge and that the U-Haul representatives did not include that charge in the list of charges they told me about. That's not good business practice and it make me consider using another truck rental company in the future. Also, the outside of the van looked like it had been a long time since it was last cleaned.
Gregg FDaniel is an excellent UHaul ambassador who understands the meaning of customer service. He greeted me with a smile and ensured a positive experience.
Debra FThey were very courteous and very helpful. Has been my location for many years.
Albert NExceptional staff and very friendly. The location was very clean. Way better than Public Storage off Flamingo Road north of Griffen.
Danelle SMJ, Daniel and Amber were very helpful and friendly. Great team.
BRIAN EVery friendly staff, my only complaint is having to go so far out of my way to get this one, added 20 additional miles to my charges because one could not be provided to location across the street from my home!
TIMOTHY FThe Best Management and Staff. MJ and Daniel are True professionals.
HANS RGreat experience
FERNANDO MThank you so much I can do it my self
Saimas WThe driver area was full of German cockroaches that crawled around the floor and driver window. Very gross.
Suzanne WExterminate for bugs
Enrique REverything was great, thank you I will recommend this location to family and friends
Sabas RVery good
Pedro RService was great. Van was in fine condition.
rob hOverall truck was clean; however, the A/C was not working and it was blowing hot air. As you can imagine it’s hot and humid in Florida. This is a must to have in any vehicle now-a-days. It was very uncomfortable experience. Also, a family member rented a U-Haul truck, same size as this one at a different location and they did not get charged $1.19 per mile like I did. I do not understand why they did not but I got clobbered $1.19 per mile (89 miles driven). I will NOT be going back there. There are other good options for rental trucks.
Adrian PMirrors are hard to adjust, and the window knob kept coming off
Jose GThey could not give me information on equipment I requested that was not on the truck (hand dolly) or advise how to get it. They only told me "It's not there responsibility"
Cris LMoved my pick up 3 time and when i went to pick up the place was closed. I reach out to a near by u-haul and thank goodness they had something available. The final place was great.
Santa GLarger truck to rent
FRANTZ MThe help was helpful since I reserved online and it didn't go through.
Gregory MStaff should have more knowledge of the vehicle they are renting.
Philip SGreat service. Friendly staff. Van was awesome and clean.
Jose JThis location should be an example of your locations in Hollywood 👍
Eunice HThe lady who helped us when we got there was wonderful!! She was very nice and very helpful!! An asset to your company!
Dorian RGood service
Victor DDavid was excellent and got me the perfect uhaul for my moving needs
Sean LThey charge me extra for mattress pad and dolly even that was not added in my order when I am trying to call customer care not able to help me
Shashank MGreat customer service!!!
eunice lService light was on indicating problem with tires, blocking view of millage.
Jourik PEverything was fine.
Juan R